An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Adelaide!

Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions or e-sports. 

About Ticketek

Ticketek is a global leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.

We bring thousands of live events to fans, sell 30 million tickets at some of the world’s most iconic venues, welcome two million fans to our own venues, and connect hundreds of entertainment and brand partners to new audiences each year. We operate in 40 countries on six continents.

The Client Services Manager will join our Ticketek team based in Adelaide. The role will work closely with clients from SA’s most prestigious venues, stadiums and clubs ticketing world-class sporting and entertainment events. 

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

As Client Services Manager, your role will include:

• Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights
• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day
• Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned
• Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile

The Person

To be successful in this role, you will:

• Have a passion for live events
• Demonstrate a client focused attitude, being a true ambassador for our brand
• Be a team player willing to strive to deliver exceptional results
• Possess attention to detail
• Be able to troubleshoot and problem solve
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally
• Have a passion and love for Sport is encouraged but not essential

 Essential experience & skills:

• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients
• Ability to resolve client/customer problems in a helpful manner
• Understanding or ability to learn ticketing systems and processes

Desirable, but not essential, experience & skills

• Client/customer relationship skills
• Experience in Event or ticketing roles
• Tertiary qualified

Other key considerations for this position

Due to the nature of this role, work is required outside of business hours and on the weekend.

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

So, what does TEG offer?

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed.

In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

• Birthday Leave!
• Gym Membership Perks
• Free Advice and Support (EAP)
• Flu Vaccinations
• Learning Opportunities and support
• Company Paid Parental Leave
• Complimentary tickets to selected events
• Going the Extra Mile (GEM) Awards and Service Award
• Opportunities to support our community and partners

TEG is an Equal opportunity employer committed to embracing a diverse and inclusive work environment.

About TEG

TEG is Global leader in live entertainment, ticketing, and technology. TEG includes Ticketek, Ovation, TEG Dainty, TEG Live, Eventopia, Qudos Bank Arena, TEG Venues, Softix, Life Like Touring, The Entertainment Store, Brickman Exhibitions, Nice Events, Propaganda, MJR Presents, Handsome Touring, TEG Theatrical and TicketWorld, TicketCharge, Ticketek Marketplace, TEG Sponsorship and VIP Now.

We believe in creating a place where our people can do their best work!

Learn more about TEG here www.TEG.com.au

*Only direct applications will be considered. No recruiters please*

Position: Senior Delivery Manager
Location: Sydney, Australia
Travel: Potential travel within ANZ
Simple Machines. Data Engineered to Life™

Simple Machines is a leading independent boutique technology firm with a global presence, including teams in London, Sydney, San Francisco, and New Zealand. We specialise in creating technology solutions at the intersection of data, AI, machine learning, data engineering, and software engineering. Our mission is to help enterprises, technology companies, and governments better connect with and understand their organisations, their people, their customers, and citizens. We are a team of creative engineers and technologists dedicated to unleashing the potential of data in new and impactful ways. We design and build bespoke data platforms and unique software products, create and deploy intelligent systems, and bring engineering expertise to life by transforming data into actionable insights and tangible outcomes.

We engineer data to life™.

The Role:

Simples Machines are seeking a Senior Delivery Manager to join our growing Sydney team.

Our Delivery Managers are crucial to the success of our client engagements. You will be comfortable managing large technology projects and enjoy working as part of a team of senior experts solving challenging problems. 

Responsibilities:

• Stakeholder Management: Building and maintaining strong relationships with clients and internal stakeholders, ensuring clear communication and alignment of project objectives.
• Leadership: Leading cross-functional teams of software engineers, designers, and QA specialists to deliver high-quality software solutions.
• Outcome and Value: collaborating closely with clients to gather requirements, define project scope, and ensure outcomes are aligned with business objectives.
• Planning: developing and managing detailed project plans, timelines, and deliverables to ensure project goals are met on time and within budget.
• Commercial Engagement: Define and manage the project scope through detailed Statements of Work. Act as the primary liaison between internal and external stakeholders, ensuring clear communication of project progress and expectations. Take overall responsibility for overseeing client projects, ensuring that they align with the company's goals and are delivered successfully.
• Risk management: Identifying potential risks and owning mitigation strategies to ensure project success.
• Process improvement: Identify ways to improve how Simple Machines deliver for the client and take ownership of the implementation of those improvements.
• Efficiency of delivery: work with the Simple Machines and client teams to identify and resolve issues and inhibitors to success. Take accountability of the team’s velocity.
• Expertise and advisory: build a deep and technical understanding of the client’s business and the work Simple Machines are delivering. Use that knowledge to become a trusted and reliable advisor to the client team.

Ideal Skills and Experience:

• Expert level understanding of software development processes, including Agile, Scrum and Waterfall/Fixed Price.
• Understanding of time reporting against projects and time tracking/burndown of time against budgets.
• Proficiency in project management tools such as Jira, Trello, or Asana.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing project challenges.
• Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders in written and verbal form.
• Experience in managing multiple projects simultaneously, with a track record of delivering successful outcomes.
• Ability to adapt to rapidly changing environments and manage competing priorities effectively.

Professional Experience and Qualifications

• 5+ years of experience in technical project management, software delivery, or a similar role within a software engineering consultancy or technology-driven organization.
• Proven experience in leading and managing software development teams, with a focus on delivering high-quality solutions.
• Demonstrated ability to build strong relationships with clients, stakeholders, and team members.
• Strong organizational skills, with a keen attention to detail and the ability to manage complex project dependencies.
• Familiarity with current industry trends and emerging technologies in software engineering.

What We Offer in the Sydney:

• Salary: Competitive salary and benefits package.
• Annual Leave: 4 Weeks Standard + Public Holidays
• Your Day - No Questions Asked: One additional day off per year, no explanation required!
• Regular Lunches: Lunch provided to meet all team dietary requirements in Christchurch office Monday, Wednesday, Friday.
• Professional Development: $1,500 annual budget for training, courses, and conferences, with potential for additional funding.
• Certifications: $2,500 annual budget for certifications and related courses.
• Company Sick Leave: 10 days per annum.
• Antenatal Support: Paid time off for antenatal appointments, including classes recommended by health professionals.
• Terminal Illness Benefit: Three months' continuance of salary at full pay.

Join Us:

Simple Machines is a diverse and globally distributed team of individual talents. Everyone in the firm is among the best at what they do. That’s why they’re here. We have a collective obsession with the future and a passion to create real change through technology. If you’re someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data, you’ll fit right in.