Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

Who are we?

Redox is a ASX listed, leading raw material and ingredients distributor bringing the best products from around the world to clients in over 170 unique industries. Established in 1965, Redox has grown to 15 regional offices located throughout Australia, New Zealand, Malaysia and United Sates of America and continues to grow creating exciting opportunities to join this Australian founded and owned business. Our dedicated team achieved a sales revenue of over $1 billion in the financial year 2023.

About the Graduate Program

Our program is an entry level position for someone who has completed their Bachelors degree ideally in a Science or Business. You either love Science but are not interested in research or a laboratory position. Or you have a Business degree and want to pursue a sales career.  

You will be given Sales Training, Mentorship, and a group of entry level customers within the water treatment division to start you on your career. Our Grads typically stay in their first role 12-18 months whilst they are learning and developing their skills for a long-term career. The position is a full time and completes as a promotion within the business. There are clear lines of progression within Redox with numerous examples of long term tenure. More than just a job, Redox offers a career.   

About the role

This role is balanced between hands-on visits with your customers and desk-based work. 

A typical day involves information gathering, creating proposals, price negotiation, customer visits and consulting with internal and external stakeholders.

About you
You have recently complete a degree in Science or Business in the last 2 years and want to turn your education into a successful Sales career.  

·         Degree in Science, Business

·         Curious and enthusiastic to learn

·         Enjoy developing relationships

·         Excellent written and phone communication

·         Previous customer service experience (Retail, Café or similar)

Rewards & Benefits

·         Salary package inclusive 17.5% leave loading + Bonus

·         Annual Salary review

·         1 day WFH (after probation)

·         Company car (After 12 month review)

·         Laptop + Phone

·         Secure onsite parking

·         Daily lunch in office

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

NO AGENCY

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.