We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

What you’ll do

This role focuses on the core marketplace experience and its six non-auto verticals, and consists of three main focus areas: Buy, Sell and Apps. It is responsible for managing the consumers buying and selling experience on the retail sites and apps, including the current suite of products and services as well as supporting carsales’ ongoing growth ambitions and track record of product innovation and delivery. This growth will be driven by product expansion and new product development which provides both consumer and business benefits.

The role will require you to work as part of a cross-functional team to ideate, create and execute world class consumer products, focusing on supporting consumers to sell their vehicles. With a strong focus on business outcomes, commercial acumen and the ability to utilise data to define your work is essential.  

• Day-to-day responsibility for the performance of the current product set, including uptime and financial performance
• Work as part of cross-functional team to identify and execute on opportunities and new products
• Contribute as part of the Consumer leadership team to define a medium-term strategy, which opportunities to pursue and how to meet business targets
• Appropriately allocate resources to respective opportunities and new products to meet both consumer and business needs
• A strong decision maker able to make decisive judgements and bring others along with you
• Uplift team capabilities via ongoing support and on-the-job training

Based at Epworth Freemason Maternity Hospital in East Melbourne. you will be responsible for supporting the Midwife Unit Manager and assisting in the overall clinical management and team leadership of the 34 bed Post Natal unit. 

In additional to the Post Natal unit, our Maternity Services department consists of 9 birth suites, 10 special care nursery cots and a 4 bed hospital in the Park Hyatt Hotel and currently accommodates approximately 3,000 births per annum.   

We are open to both full time and part time (minimum 3 shifts per week) applicants, and are interested in speaking with individuals who have been working as an RM and are now seeking a leadership opportunity. You will have the full support of the Maternity Services Manager, and the wider Epworth team.

You will make an impact by:

• Being part of the Leadership Team that focus on delivering exceptional patient, family and staff experience while achieving high-quality clinical outcomes
• Leading the team through positive role modelling
• Being highly accountable, respectful, supportive and engaging
• Leaning into the Midwife Unit Manager responsibilities where and when needed

To be successful in this role…

You will either be in an ANUM/AMUM role or looking to step into a fantastic leadership role. You are a good communicator, flexible in your approach and have natural ability to show compassion and empathy to patients and their families. You’re keen to progress your career, learn how to lead a unit and are open to mentoring and accessing internal leadership programs that support your journey.

Salary range is $107,462 - $110,966 + super + entitlements ,depending on registration type, year level and position (prorated for part-time).

You will have:

• Current unrestricted midwifery registration with AHPRA
• Previous experience and a passion for working in Post Natal units
• Contemporary knowledge of best practice in maternity and newborn nursing care and the patient journey

Position Description      Inherent Requirements

About Freemasons
Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.