About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

As Sales Operations Manager, you will play a crucial role in supporting the sales team and managing procurement activities within the organisation.

Your primary responsibilities will include coordinating sales support functions, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers.

You will also be responsible for driving process improvement initiatives within the sales support and procurement functions. This involves identifying opportunities for streamlining processes, enhancing efficiency, and implementing best practices.

Key Responsibilities

• Provide support, mentoring and coaching to the Sales Operations Team
• Ensure effective utilisation of human resources
• Ensure daily duties and responsibilities are being met by the Sales Operations Team
• Ensure the Sales Operations Team have the capabilities, capacity, and equipment to meet the business requirements
• HR management of Sales Operations Team including performance appraisals, induction, onboarding, training and development
• Process assessment and analysis
• Identify improvement opportunities
• Implement process changes

• Collaborate with the sales team to understand their requirements and provide them with the necessary support
• Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
• Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team
• Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales material
• Maintain and update client databases, sales reports, and other relevant documentation
• Receive and process client orders and internal orders
• Promote and maintain excellent supplier relationships

• Ensure returns are processed in a timely basis and followed through until credit is received

• Update configuration details in ConnectWise and registered on completed orders e.g. subscriptions
• Ensure adequate levels are kept of stocked items
• Ensure work area, stock room and loading dock are kept tidy and WHS compliant

• Proven experience in sales support, procurement, or a similar role
• Strong knowledge of procurement practices, market dynamics, and supplier management
• Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively with cross-functional teams
• Proven experience in identifying and implementing process improvement initiatives, preferably in sales support or procurement
• Project management skills, including the ability to plan, execute, and monitor process improvement projects
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and develop effective solutions
• Proficiency in using relevant software applications, such as CRM systems and procurement software
• Strong attention to detail and organisational skills to manage multiple projects and deadlines simultaneously
• Ability to build and maintain strong relationships with internal and external stakeholders
• Defence Force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Hybrid / flexible working arrangements
• Supportive collaborative environment with excellent benefits e.g. regular staff events, free drinks and breakfast.

• Company culture that fosters learning, training, mentoring and development programs

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT JOURNEY BEYOND:

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 15 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station; nostalgic Vintage Rail Journeys; barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

ABOUT YOU:

·         Do you have a sound understanding of the tourism industry?

·         Does talking about travel and new experiences excite you?

·         Do you enjoy helping people plan the best holiday experience possible?

·         Do you have great communication and interpersonal skills?

·         Are you computer savvy and able to confidently learn new computer systems?

·         Do you display exceptional attention to detail and the ability to problem-solve effectively?

·         Can you work under pressure and manage a high-volume workload, while maintaining a consistent and high level of customer service?

·         Experience in a similar role, as well as reservations system experience is also highly desirable.

If you answered yes to all the above, we want to hear from you!


ABOUT THE ROLE:

We have exciting opportunities available for customer-focused and sales-driven individuals to join our Travel Centre team based in our Perth or Adelaide office. This position offers the flexibility to work across a 7-day roster cycle as well as work-from-home options after passing probation.

Your primary responsibility would be to provide a full travel experience service that goes beyond our guests’ expectations.

As a Travel Sales Consultant, you are the start of our guests’ journey of a lifetime.


KEY RESPONSIBILITIES:

·         Initially, your time will be spent getting to know our team, learning about our amazing products, using our booking systems, and buddying up with one of our talented Travel Sales Consultants.

·         You will offer exceptional customer service to assist our guests with their holiday of a lifetime through our various communication platforms including over the phone, via email or on webchat.

·         Using your creativity and passion for the tourism industry, you will provide our guests with a suite of information relating to our products and offer personalised solutions and package options depending on our guests needs.

·         You will be an expert in your field and a product ambassador, all while working towards and achieving your individual plus team KPI's.


WHAT WE OFFER:

·         A full two-week on-boarding training program

·         Flexibility to work across a 7-day roster cycle

·         Work-from-home options after passing probation

·         Competitive salary and lucrative incentive program

·         Discounts on Journey Beyond travel and experiences

·         Study Assistance policy

·         Employee Referral policy

·         Purchased Leave policy

·         Parental Leave program

·         Private Health discounts

·         Employee Assistance Program

·         Discounts on Journey Beyond merchandise


HOW TO APPLY:

To register your interest in joining our team as a Travel Sales Consultant at Journey Beyond, please attach your resume and a cover letter to share with us why you want to join the team!