Colliers People & Performance team is looking for an experienced Human Resources Manager to join our national People & Performance team. The role will play a crucial part in shaping and executing the people strategy and objectives for a dedicated portfolio.

As a People & Performance team we are focused on supporting the business to create a seamless people experience across the operational employee lifecycle, as well as partnering to deliver tailored advice and solutions.

Your responsibilities will include:  

• Providing trusted advice and guidance on HR related issues as a genuine partner.
• Building an effective and robust relationship with the service line leaders within your portfolio.
• Management of the full spectrum of employee relations matters
• Development and communication of HR policy and procedure changes, ensuring they are up to date with relevant legislative requirements.
• Local management of all cyclical activities including Promotions, Salary Reviews, Engagement Survey briefings and Talent & Performance Management.
• Designing and executing projects to drive engagement and retention efforts within the business.
• Collaborating with Business Leaders & People Managers to elevate employee experience through employee engagement, retention and culture initiatives. 

Report to the Resorts General Manager, you will consider yourself a confident and absolute 'all round' resort leader, as this varied role will see you, build and maintain successful relationships and a positive culture amongst the team to enhance guests and key stakeholders relationships.  You will provide a versatile approach in leadership and support and in all areas of park operations, from Food and Beverage and Events, to Housekeeping and daily operational leadership. 

What You’ll do

• Oversee the smooth running of park day to day operations
• Provide a versatile and hands-on approach in supporting your department heads to ensuring quality standards, effective communication and consistency across all areas of the resorts operation
• Ensure an amazing guest experience and continue to drive the customer journey
• Maintain appropriate levels of employees in all areas of Park operations and ensure the Resort is structured effectively in order to exceed guest service
• Focus on enhancing employee culture and retention
• Oversee and ensure a seamless operation in the Food and Beverage and conference/events space
• Support the General Manager to monitor and manage key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused culture
• You will have previous experience as an Operations Manager, Hotel/Resort or Assistant Park Manager, or Head of Department in a large property
• An ability to understand employment awards
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest service
• You walk the talk and can communicate to team members, guests and stakeholders of all levels.
• Previous experience in food and beverage, or events based related management is an absolute bonus

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We will be actively recruiting for this position immediately, so do not hesitate.  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

A bit about the role:

The role is based in our Sydney office, but you will also work closely with the Regional APAC and Global Wise Platform teams based in our offices around the world. You will work closely with other functions, including product management, compliance & legal, implementation and engineering. As the Senior Business Development Manager, you will be responsible for independently sourcing and winning high impact deals with a focus on large banks and enterprises.

Your mission: 

• Work with the Wise Platform team to build, close and grow a strong pipeline of financial institutions and enterprises across our target verticals in ANZ, driving revenue and volume growth for Wise.

• Be the business counterpart for product teams to unlock new verticals and flows in ANZ through understanding painpoints, sizing opportunity and understanding regulatory / compliance nuances.  

• Work on projects and initiatives to improve our sales processes and approaches both within the APAC region and globally, such as helping iterate our pitches and messaging, our pricing strategies, go to market efforts - or anything else that helps drive growth.