Only for internal candidates

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Working as a Customer Solutions Officer, you will be responsible to support the first contact resolution team and you will also be supporting the customer service representatives too. You will be focused on achieving excellent individual and team performance outcomes, with the ability to self-manage, set your own goals, and strive for the best possible results.

As a Customer Solutions Officer you will have:

• Strong written and verbal communication skills along with active listening

• Ability to multi-task, set priorities and manage time effectively

• Proven ability to follow policies and procedures

Hopefully, you also have strong problem-solving and analytical skills.

A day in life…

This team sits within the Correspondence space and will focus on achieving daily KPI workload whilst actively contacting our customers to gather the vital pieces of missing information in order for us to complete all processing actions in the first instance. You are also extra willing to be flexible and support our friends in Contact Centre, Nominations, and other teams. Ultimately you will be part of a team that is versatile and multi-skilled, leading the way in managing complex customer inquiries via multiple channels.

You will be proactively managing a high volume of customer/client inquiries via phone or written correspondence as required. You will have to Identify and drive continuous improvement opportunities for enhanced customer satisfaction and efficiencies adhering to policies, business rules, and work instructions.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Applications close 20th of February 2023

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

The markets don't stand still and neither do we!

The Payroll Officer role is the newest addition to our in-house Global payroll team. Reporting to our Global Payroll Manager in Melbourne, you will be joining our People and Culture (P&C) team that fosters collaboration and diversity. You will be responsible for meticulously and promptly preparing and processing the monthly payrolls, with a dedicated emphasis on the Australian region. Your role will involve ensuring the payrolls are error-free and completed on schedule, guaranteeing accuracy and timely delivery. As a vital member of our team, you will play a crucial role in the smooth functioning of the Australian payroll system. While this is a hands-on role, you will be supported by our Payroll Manager, Finance team members and local payroll vendors in respective jurisdictions for quality payroll outcomes for our people and improving operational efficiencies.

To thrive in this role, you'll have previous experience in a fast-paced environment where change is a constant and you're comfortable managing multiple priorities at once! You'll also be excited at the prospect of learning new payroll jurisdictions - we have offices across Australia, UK, Europe, Dubai, Kenya, Bahamas and Chile.

This is a fixed term position for 15 months, with the view to ongoing after the completion of the current payroll implementation project.

As our Payroll Officer, your key responsibilities include, but not limited to :

• Accurately and promptly handle the monthly payroll processing for Pepperstone offices in Australia and other regions (with the support of our Payroll Officer in Cyprus)
• Manage all employee lifecycle changes, including new hires, terminations, redundancies, and salary adjustments, in collaboration with the P&C team
• Address general payroll inquiries from the Pepperstone team
• Supervise and provide assistance with complex payroll queries
• Perform payroll tasks at the end of each period, month, and year
• Deliver a high standard of customer service focused on timeliness, accuracy, and a personable approach while fostering strong working relationships with team members globally
• Ensure compliance with regulatory requirements set by local and governing agencies
• Keep up-to-date with relevant legislation, with support as needed
• Contribute to the development of payroll processes, striving for automation and optimization along with the Payroll Manager
• Provide support to the P&C team in general administration activities

About You:

• Demonstrated experience in a similar role as a payroll specialist/officer in Australia.
• Experience working in medium to large businesses (min. 250 employees) with ability to thrive in a high volume and fast paced business.
• Good stakeholder and project management skills to manage and deliver a roadmap of initiatives   
• Excellent attention to details
• Excellent Microsoft Excel skills.
• Ability to be available across time zones on an ad hoc basis (ex: during payroll cycles).
• Commitment to ongoing learning and development.
• Current and appropriate working rights in Australia.

Why you will enjoy working with us:

• Competitive salary structure
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

Job Description Finance Hub is KPMG's outsourced bookkeeping, payroll and outsourced finance function; designed for businesses of all sizes. Finance Hub is a cloud-technology based solution that offers a range of services to support, supplement and enhance our client’s finance function and financial operations; delivered by a dedicated KPMG finance officer and engagement team. Your Opportunity With continued growth, we are looking to recruit suitably experienced bookkeepers to join our national network of finance officers and delivery teams. Open to candidates in Melbourne region! As an Senior Finance Officer in our FinHub space, you will have accountability for supporting numerous clients with: End-to-end AP including processing invoices, uploading vendor payments to banking files, remittance advices, and responding to vendor queriesMaintain Inboxes - AP invoice submissions and queries from Suppliers and ClientsPreparation of Business Activity Statements (BAS) & Instalment Activity Statements (IAS).Payroll processing including expense reimbursement managementReviewing and assessing the work of junior staff Preparation and lodgement of periodic superannuation and payroll tax reporting and paymentsPeriodic bank reconciliationsCredit card reconciliationsAssisting in preparing financial information/reports for accountants, on a monthly and quarterly basis.Assist in preparation of General Ledger reconciliationsAssist clients transition to automated cloud software systems. As you grow, develop and learn within this role, you will have the opportunity to assist our clients with:Preparation of monthly financial reports covering balance sheet, profit and loss, and cashflow statementsPlay a business partnering role to the client’s management teamManaging the general ledger including overseeing the monthly balance sheet, banking and inter-company reconciliationsCompletion of the monthly accruals, journals, fixed assets and depreciation schedulesAssisting with budgeting, forecasting and cashflow managementTraining and mentoring staff How are you extraordinary? This role is suited to a highly detail-oriented person who thrives on a challenge. We use applications such as Xero, MYOB, Excel, Fathom, Castaway, Spotlight, Approvalmax, Ezzybills ADP, and Deputy.  Although not essential, awareness and experience of these applications would be an advantage, but not an inhibitor for the right applicant. Your Experience At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:Strong attention to detail, to ensure the accuracy of informationExcellent time management skillsStrong reconciliation skillsProficient use of technology including MS Outlook and be proficient in MS Office Suite (word excel etc)Australian Citizen or valid Right to WorkAbility to prioritise, organise and complete work within established deadlines and to maintain a consistent level of professionalism;A can-do attitude and ability to multi-task and thrive in a changing environment requiring flexibility and adjustment.Willingness to learn;Ability to work effectively in a busy team environment as well as work independently;Problem-solving abilities;Self-motivated, autonomous, reliable and trustworthy;Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.  Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the  Talent Support Team. At KPMG every career is different, and we look forward to seeing how you grow with us. For further information, and to apply, please visit our website via the “Apply” button below.

The Company Robert Half is currently recruiting for an Accounts Payable Officer to join a well-established and growing privately owned organisation based in Port Melbourne. Our client is a market leader with a global footprint in their industry, who offer a dynamic work environment and an exciting true career path. You will be joining a supportive and high performing team based out of their Global Headquarters. This organisation has won numerous awards, prides itself on its inclusive culture, and will offer the successful applicant a hybrid work set-up. The Role Reporting to the Finance Manager, this role will see you enjoy the following responsibilities: Coding and entering supplier and customer invoices Review all supplier invoices and ensure that they have been approved for payment Liaise with relevant managers, suppliers and customers Managing the company's credit cards Process and organise payment for overseas payments in foreign currency Assistance with General Ledger reconciliations Your Skills & Experience Experience in an accounts payable role spanning at least 12 months. Systems savvy with and intermediate level of MS Excel. Strong communication skills to maintain positive working relationships with a variety of stakeholders Ability to work independently and as part of a team. Apply Today Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 36 31. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Ref number: 06810-0012895234LS By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

My client is on the search for a reliable payroll officer to join their team from Melbourne's inner South-East. The successful candidate will commit to a 3 month temporary contract, located in Brighton with 2 days WFH flexibility. Client Details My client is an industry leading not-for-profit organisation, priding themselves on their long standing purposeful service to the community. DescriptionLiaise with internal stakeholders around queries & issues related to payroll processes and system implementationSupporting the payroll process, including T&A, fortnightly pay runs & additional employee benefits Cross-checking compliance & suggest areas of improvement Provide administration support to the broader Finance Team if required ProfileYou will have end-to-end payroll experience, ideally on Humanforce Payroll Metrix The successful candidate will have a customer-centric & continuous improvement mindsetStrong time management is important, prioritising tasks and deadlines Excellent communication skills and teamwork is essential Job OfferCompetitive market salary rate ($45-$50 per hour) plus superannuationWFH 2 daysEmployee Assistance ProgramOn-site parkingSupportive team environmentMake a difference contributing to the community To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Daniel Faella on 0416 874 977

Primary Details Time Type: Full time Worker Type: Employee Location: Melbourne, Sydney, Perth or Brisbane Type: Permanent - Full time The opportunity Join our team as an experienced Commercial Property Claims Manager! Handle commercial damages from fire, floods, theft, and more. Leverage your customer service expertise for success and growth in high-value claims within the dynamic insurance industry. This role specialises in Commercial property claims, offering an exciting and challenging opportunity to collaborate with our broker partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management. Your new role Provide outstanding customer service via verbal, written and in-person interactions Guide and provide support to people throughout their recovery Build and maintain strong relationships with both internal and external stakeholders Work in a fast-paced and dynamic work environment End to end claims management of complex major loss property claims with guidance from your leaders About you Previous experience in handling large value commercial property claims ISR experience will be highly regarded Customer focused with a genuine care for people Possess resilience and the ability to remain composed under pressure Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Equal Access to High-Quality Education Moves Our World Forward

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

A Bold Plan for Global Impact

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Executive Officer to join our team and support our CEO and senior executive team.

At Cadmus, we’re doing a lot of great work rapidly to create a profound impact on our world through the power of education. With Cadmus currently being used in 50+ countries, we’re looking for an Executive Support Officer who is passionate about supporting leadership to achieve topline company objectives.

Reporting to the Chief Executive Officer, our Executive Support Officer will:

• Secure meetings with potential new customers and pipeline customers by working with the Business Development team to liaise with senior stakeholders to win meetings.
• Organise travel for executive, business development, and international team members, with seamless connections and the best deals, to ensure effective sales trips and collaborative team engagements.
• Provide a first line of screening for all hiring candidates before they proceed to subsequent stages of hiring.
• Manage all human resource, payroll, accounting and reconciliation actions by engaging with staff, bookkeepers, and accountants.
• Support the team to work remotely locally and internationally, by owning the administrative actions, including office space, work spaces, and equipment.

Professional Skills

• Effective Communication: Demonstrate adeptness in both written and verbal communication. Craft persuasive emails to secure important outcomes such as meeting bookings, and employ convincing phone conversations to schedule crucial appointments.
• Information Synthesis and Prioritization: Display the ability to synthesize research findings and prioritize information effectively.
• Talent Spotting: Showcase a keen eye for talent. Evaluate candidates' values, skills, and experience to determine their suitability for specific roles within the organization.
• Detail-Oriented Acumen: Exhibit meticulous attention to detail in financial, HR and accounting matters. Ensure accuracy in numerical data, minimize costs, and adeptly identify cost-saving opportunities.
• Strategic Decision-Making: Highlight your capacity to assess multiple options and navigate through switching costs. Make informed decisions that align with organisational goals while considering potential challenges and benefits.

Professional Experiences

• Holds a bachelor's degree from a leading university
• You have 10+ years of experience in accounting, sales, operations and hiring
• Cross-Geography Logistics and Administration: Adept at organizing and streamlining logistics and administrative tasks for teams operating across diverse geographical locations. Demonstrated ability to ensure seamless operations and effective coordination despite geographical challenges.
• End-to-End Team Building: Demonstrated ability to assemble and nurture high-performing teams from recruitment stages to achieving management levels. Experience encompasses comprehensive team-building processes, including recruitment, training, and developing team members into managerial roles.
• Comprehensive Corporate Management: Proven proficiency in overseeing vital organizational functions, encompassing accounting, bookkeeping, HR, and payroll. Successfully managed and ensured the accuracy and efficiency of financial and human resources operations within the company.
• Multi-Zone Project and Personnel Management: Successful experience in orchestrating projects and managing personnel across multiple time zones. Demonstrated capability to lead teams, collaborate across diverse timeframes, and deliver exceptional results in a globally distributed work environment.

• A remote-friendly, flexible working culture; where you can work from any global location
• Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
• Pats from Homer, our resident (and super cute) dog!

Cadmus is a remote-friendly company, and this role is open to candidates in Melbourne or remote from anywhere in Australia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, get to know us by visiting cadmus.io/careers (complete our values quiz!) and following our social channels (Linkedin, Facebook and Twitter).

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.

INTERNAL ROLE ONLY

Exciting Opportunity available as the Front of House Team Support Officer

Do you have strong attention to detail? Do you have excellent understanding of current process documentation? Then look no further – this role is for YOU!

APPLY NOW and do not miss out!

Number of positions - 2

Start Date - February 12th and January 29th, 2024

Duration - 2 months

About The Opportunity

As a Team Support Officer, this role will see you as a subject matter expert, fielding & responding to questions from the team in timely and professional manner. Reporting to FOH Team Leader and working along to identify & deliver training needs across FOH for both new & existing employees.

The role plays a critical part in our endeavor to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge

What Next?

If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.

Applications close on Friday 19th January'2024.

About the Organization:The Exports and Veterinary Services Division provides export inspection and certification services and develops strategies to gain, improve or maintain market access for a wide range of food, inedible products of animal origin, live animal and reproductive materials. It provides residue monitoring services to Australian primary industries and administers 40 tariff rate quotas for products to the European Union, United States of America, Indonesia and Japan. The division also includes the Codex contact point which coordinates technical input from both industry and government to develop Australia’s position on international food standards.This Division is known for having a great culture across different teams and have excellent office location in Moonee Ponds VIC ( 3039)  About the team:The Strategy & Governance and Workforce Planning and Regulatory Culture Teams undertake strategic planning, governance, and operational administrative support for the branch. The team is responsible for the development and coordination of branch and divisional organisational reporting, workforce management and triage of organisational requests.The team monitors and provides advice on branch performance measures and their effectiveness to ensure nationally consistent service delivery operations. This includes performance reporting, financial management and verification, workforce and workload management, co-ordination of WHS including wellbeing strategies, learning and development, strategic communication, change management and liaison with relevant departmental corporate services and internal external stakeholders. The team also delivers a range of workforce culture specific projects to support a sustainable workforce.APS4 Administration officer will: Action a range of administrative functions in line with business requirements that may include travel administration, procurement, assisting in managing and maintain spreadsheets and reporting, assisting with meeting/event planning and other administrative activities, as required.Respond to general enquiries from internal and external stakeholders.Contribute to the resolution of issues and assisting with coordination activities.Build and maintain effective working relationships with colleagues and stakeholders.Actively participating in, and contributing to, the department’s corporate objectives and supporting change management, including staff and client participation, consultation and cultural change.Actively participating in ongoing learning and development activities to achieve personal, team and program objectives.Knowledge and experienceThe successful applicants will have demonstrated experience in a service centred role with a strong focus on customer service and stakeholder management. Skills and capabilitiesThe successful applicants will: Be team players with strong organisational, written and verbal communication skills.Have the ability to respond and adapt to change.Have a proven ability to deliver accurate and timely outcomes in a busy environment.Have the ability to build and maintain stakeholder relationships.Possess sound analytical and problem-solving skills.have well-developed computer skills and experience using the Microsoft Office suite of applications.be self-motivated, cooperative team-players with integrity, drive and resilience.have a demonstrated ability to gain an understanding of departmental systems and corporate governance processes and procedures quickly and efficiently. What you will bring to the role:Strong and adaptable communication and interpersonal skills.Experience in…

Click here to view more detail / apply for APS4 Administration Officer

POSITION OVERVIEW Are you passionate about kickstarting your career in an inclusive college that values diversity and fosters respect for differences? NextGen Jobs is currently seeking a Business Trainee to join the team and contribute to the priorities of St Mary's College in teaching and learning, all while earning a Certificate III in Business Administration. If you're ready for an exciting opportunity that aligns with your goals, we invite you to apply and be part of our dynamic community. This 12 months Traineeship is based in Windsor and the the primary objective of this role is to provide reception, administration and first aid support to the College. The role requires undertaking a range of complex and often competing tasks, managing deadlines and schedules, responding to circumstances as they change, whilst at the same time, projecting a warm and welcoming spirit to students, colleagues and community members. Service excellence, flexibility and teamwork are essential requirements of the College and hallmarks of the staff who work in administration at St Mary’s College. Key Accountabilities   Faith Dimension Support the faith, religious dimensions and values of the Catholic Church and Edmund Rice Education Australia (EREA). Participate in St Mary’s College community activities that uphold the objectives and traditions of EREA and the four EREA Touchstones: Liberating Education, Inclusive Community, Gospel Spirituality and Justice and Solidarity. Attend College services, mass, assemblies, community, and faith days as required by the Deputy Principal.   Professional Conduct Be familiar with and comply with the College’s policies including, but not limited to, the Child Safeguarding (Safety and Wellbeing) Policy, Child Safety Code of Conduct and the EREA Code of Conduct. Assist in the provision of a child-safe environment for students. Contribute to a healthy and safe work environment and compliance with all safe work policies and procedures. Demonstrate professional and collegiate relationships with colleagues. Represent the College in a positive and professional manner to students, parents, professional bodies, and the wider community. Deal with sensitive and confidential information in a professional manner. Adhere to the College’s Professional Dress Code.   Professional Development Demonstrate a commitment to ongoing professional development. Be open to researching areas of interest relevant to directions provided in the College strategic plan. Continue to develop ICT skills as technologies evolve. Participate in the staff appraisal process. Attend College meetings, staff professional development and faith development sessions where appropriate. With the approval of the Business Manager, attend professional development courses and training days.   Administration Provide administrative support to the College Registrar/Executive Assistant to the Principal throughout the student enrolment process. Set up and maintenance of student files and records on College database and enrolment systems. Liaising with parents to ensure all required student documentation is provided to the College in a…

Click here to view more detail / apply for Business Trainee : Education Support Officer: Office Administrator - Student Records

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply. ***Mandatory: Australian Citizenship required to work within Federal Government*** ****Applications close byCOB Thursday 26th of October 2023.**** Our Federal Government client is seeking to engage an APS3 Participant Support Officer until the end of December 2024 in Frankston. It is highly desirable that the successful applicant understand or lived experience in the field of disability. About the Team National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences. About the Role The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. Key skills required for role:Ability to work in a teamCommunication skillsCustomer service skillsAbility to manage conflict and difficult/sensitive conversations.Microsoft Suite skills (Excel, Word, Outlook, Teams)Ability to use initiative and work independentlyAbility to learn new systems and processes Desirable skills to have for the role:Experience with the NDIA or in the disability sectorExperience in a Front of House and/or administration based role Responsibilities may include but are not limited to: Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.Managing the team shared email inbox, appointments and telephone enquiries.Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.Undertaking research and investigation activities and preparing associated reports and correspondence.Undertaking a range of data entry activities and ensuring follow up is completed.Receiving and recording complaints and other feedback in the NDIA Business systems. What's on Offer?Position located in FrankstonAPS3 $37.36/ph superASAP start date, until end of December 2024Fulltime Standard Hours or work - Monday to Friday – 37.5 hours per week If you are interested in the role and you have the right experience for the position, please apply now following the link below.

Click here to view more detail / apply for APS3 Participant Support Officer - Frankston

About the Organization:This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office. About the role:The APS4 Administration Officer will work within defined parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to Agency’s objectives. You may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.You will be part of the Younger People in Residential Aged Care (YPIRAC) team. This team is part of the newly formed YPIRAC/Hospital Interface Branch. The YPIRAC team provides specialised support for people with disability who are living in, or at risk of permanently entering aged care facilities.  Responsibilities may include but are not limited to:Organising the team email inbox, calendars and appointments, responding to team priorities and timeframes.Researching and responding to general enquiries and analysing documents and data.Coordinating and preparing meeting minutes and papers.Supporting the drafting of written communications and managing documents and databases.Organising travel and finance reconciliation.Participating in project management work as directed, supporting the delivery of work priorities.MANDATORYExperience working in a similar role under Australian rules and regulationsExcellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft OfficeStrong verbal and written communication skillsExperience in an operational support, Executive Assistant, or similar support role (essential)Strong administration / coordination support experienceVery strong calendar management and coordination skillsOrganisation and time managementDemonstrated commitment to ongoing professional developmentThe Agency Worker Screening Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.Current Police Check, o ability to obtain one What you will bring to the role:Strong communication and interpersonal skills.Experience in building relationships both with internal and external stakeholders.Ability to work within and across teams, the ability to adapt quickly to a changing environmentAbility to manage confidential and sensitive information.Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy. How to apply:Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply. Mandatory: Australian Citizenship required to work within Federal Government.Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva…

Click here to view more detail / apply for APS4 Administration Officer - BOX HILL

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply. **** Applications close by 3pm Tuesday 31st of October 2023.**** ***Mandatory: Australian Citizenship required to work within Federal Government*** Our Federal Government client is seeking to engage in a Fulltime APS4 Finance Officer for a 12 month assignment with potential extension in GEELONG & RICHMOND VIC. The APS4 Finance Officer position will provide operational and administrative support that is informed and directed by sound knowledge in areas and may undertake some research and analysis activities. The APS4 Finance Officer may have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries. Responsibilities may include but are not limited to:Facilitating transaction processing in the systems to ensure financial data is accurate and complete.Extracting and analysing data from SAP and other financial systems to resolve enquiries.Preparing accurate and timely management reports as required.Providing input into the development of Standard Operating Procedures for the team, including process mapping requirements.Working with key stakeholders to support various project initiatives. Essential skills required for role/s:Relevant tertiary degree with subsequent on-the-job experience.Ability to use computer/software applications including Microsoft Office and NDIA business applications.Demonstrated experience in the use of financial management systems (for example SAP, Oracle).Demonstrated ability to interpret and analyse financial data and develop into concise and meaningful reports.Demonstrated experience in the application of relevant statutory, regulatory and policy frameworks to provide objective advice and resolve problems.Demonstrated ability to show good judgment, initiative and undertake tasks independently, seeking advice and escalating as required.Demonstrated excellent organisational skills with the ability to prioritise tasks and work to competing deadlines.Demonstrated good written and verbal communication skills, including the ability to communicate effectively with stakeholders.Demonstrated flexibility and adaptability working in a team. Desirable skills to have for the role:Experience in federal government and/or a large complex organisation.Experience in SAP. About the Team The Financial Control Branch is responsible for the financial management of the Agency and Scheme, and provides insightful financial reporting to enable strategic decision making. Key accountabilities include producing audited annual financial statements, the Annual Report, budgets, monthly financial reports and forecasts. The branch manages the maintenance and development of finance systems, analysing financial performance, and providing financial advice to support decision making and ensuring compliance with legislative requirements. It provides financial reports and advice to support the business manage its group, division and branch level budgets. About the Role The APS4 Finance Officer is accountable under general direction to undertake moderately complex finance…

Click here to view more detail / apply for APS4 Finance Officer - GEELONG & RICHMOND

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.

We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site.

The role:

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Travel from site to site based on the schedule;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;

Qualifications, Skills & Experience

• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Monday to Friday - Full Time with and early start onsite.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.

1. Overview of organisation: My client is a global leader in professional information services, software solutions and services for the health, tax & accounting, finance, risk & compliance and legal sectors. We help our customers in over 180 countries to make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. 2. Purpose of role Acting as single point of contact of their Melbourne office. This role is responsible for managing a wide range of office admin, WK business operation, business continuity management, risk management, procurement and support services to the business leaders. This role also requires organize coordination between different Wolters Kluwer business divisions in Melbourne. In this very diverse role, there is an opportunity to expand professional knowledge in areas such as (but not limited to), occupational health, event coordination, office renovation projects, crisis management, business continuity management, sales support function, support services to business leaders, procurement and travel arrangements.
Key Areas of Responsibility Office Administration

The first point of contacts for all information for Melbourne office.
Provide administration support in managing internal and external customers.
Manage the office facilities and provide staff with adequate equipment and conducive office environment to carry out their daily task
Ensure that the office is in good working condition at all time and reflect WK's company value and image
Liaise with all service providers i.e landlord, contractors, IT support, suppliers etc.
Procurement of all office supplies, maintain service contract agreements, compare prices between different vendors for goods and services.
Provide admin support to all WK business divisions in Melbourne
Manage and responsible on security access (entrance/exit)

Support function

Provide support services Finance, AP, Sales and Management.
Provide admin support all WK Business Division including Tagetik, TeamMate, WK Health, WK GRC and WK
Escalate all sales queries that come through to company main telephone line/email to sales team.
Support businesses with Roadshows, WK events, In house Customer training, townhall etc.
Support Sales and marketing functions.

Incident Management and Business continuity management

Member of local IMT team.
Play role as Incident Manager and Fire Warden for the office.
Be responsible for Alertfind.
Responsible for implementing safe management measures at the office.
Ensure WK meets all Melbourne government regulation with regards to safe working environment.
Monitor and advise business management with the changes to Melbourne requirements to ensure safe working environment.
Conduct fire drills, emergency evacuation plan etc with landlord.
Provide staffs update on risk/injury hazard. Ensure safe and clean environment in the office premise at all times.
Involve in IMT training and communication

-WFH 3 days (2 days in office)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

About AGA:AGA, proudly part of the IntoWork Group Australia, a national provider of Employment, Skills & Support services.For over 40 years AGA has delivered a wide range of employment and training solutions to our industry partners. As a Group Training Organisation (GTO) and Registered Training Organisation (RTO), AGA works across many industries and vocations as a specialist provider of apprenticeship and traineeship services. AGA offers a complete apprenticeship service to both the apprentice/trainee and the employer.About the role:AGA is currently seeking a GTO Field Operation Support Officer to join the Administration team, based at the Deer Park office. The successful candidate will report to the GTO Administration Team Leader, and will be primarily responsible in providing support to the GTO Field Officers. The Field Operation Support Officer will complete data entry, apprentice record management, filling and ordering of equipment as requested by Field Officers.This full-time position involves various administrative tasks within the role, contributing to essential administrative functions while upholding the utmost confidentiality and privacy of client data and records. About you:Excellent written and verbal communication skillsComputer literate, high level computer skills and broad experience across a number of applicationsAbility to work with a range of people and to respond to inquiries promptlyStrong attention to detailStrong time management and organisational skillsPrevious administration experience required Understanding of Group Training desired, not essentialUnderstanding and demonstration of a proactive approach to safety within their workplaceApplicants must be eligible to work in Australia. Current Working with Children and National Police Checks are required and can be arranged for the suitable applicant.What you will do:Maintain and manage database, ensuring entries are accurate and up to date.Liaise with Field Officers supporting by preparing documentation, data entry, maintaining apprentice/trainee files.Run regular reports for the GTO Administration Team Leader in relation to unplaced apprentices, unsuccessful completions and assist in the compilation of monthly data related to GTO and Field Officer performance.Field queries from apprentices, host employers and other stakeholders, providing accurate and helpful information on AGA’s employment and training services.Ordering Personal Protective Equipment for all apprentices in their region and arrange delivery or pick up for apprentices.Coordinate the onboarding and inductions for apprentices and trainees.Ensure safe office work practices are carried out within their workplace.Provide such other administrative services to the GTO as requested from time to time by the GTO Administration Team Leader and/or GTO Manager. Totally excited about this role like we are? What are you waiting for? Sprint towards the 'Apply' button and join our squad today! At AGA, everyone's got a fair shot! We're all about equal opportunities. Come be a part of our team!

Click here to view more detail / apply for Field Operation Support Officer

Do you have a passion for drones? Have you worked in retail or operations and want a change? Do you have a great eye for detail and a great team player? Click now for an exciting opportunity with great perks! GROUND SUPPORT OPERATOR ... Do you have a passion for drones? Have you worked in retail or operations and want a change? Do you have a great eye for detail and a great team player? Click now for an exciting opportunity with great perks! GROUND SUPPORT OPERATOR Our client is looking for individuals with unique, diverse talents and a passionate drive to join their drone delivery service team and take on the role as Ground Support Operator based in Ringwood and across VIC. Description: The Ground Support Operator works autonomously to help deploy drones on a daily basis, ensuring all packages are loaded on the drone aircraft as well as maintaining and packing down the nest in a way that ensures high degree of safety and efficiency. Main Responsibilities: The GSO is primarily responsible for pre-flight inspections and daily set up. Pack and load packages to aircraft Maintaining the nest site and ensuring that any equipment requiring replenishment are ordered. Identify aircrafts that require maintenance action Report any unsafe or unusual occurrences to the operations manager About You: The ideal candidate will need to have an excellent work ethic, with a positive attitude and high attention to detail, ready to take on any given task. Must have Australian Driving license Must be a able to work autonomously as well in a team environment Strong problem solver and physically fit to complete heavy duties Able to work outdoors when required Able to work weekends!

Click here to view more detail / apply for Ground Support Officer

Payroll Officer Permanent full-time position Cabrini Corporate Officer Hawthorn East & hybrid WFH Salary packaging up to $15,900 tax free each year, plus $2650 meal & entertainment card benefits Cabrini benefits:

Tax savings - Salary Packaging up to $15,900 tax free each year, plus $2,650 meal & entertainment card benefits
Attractive hourly rates + 12% Super + 17.5% leave loading
Rewarding career growth opportunities
Located close to public transport with discounted Myki Commuter fares available

How you will make an impact The Payroll Officer is responsible for providing accurate, timely and efficient payroll services for Cabrini Health employees. Ensuring all operational aspects of payroll processing and associated activities are accurate and delivered within appropriate time frames and comply with relevant legislation, policies and agreements. This is a permanent full-time position with a hybrid work model of onsite at Cabrini Corporate Office in Hawthorn East and remote from home. Key responsibilities will include:

Actioning all activities connected to end-to-end payroll processing for each authorised payrun, ensuring payments to employees are made accurately and on time. This includes both waged and salaried employees.
Administering approved changes to all payroll related employee changes and data, Workers' Comp payment, salary deductions, leave adjustments, tax and super variations, redundancy and termination calculation and processes, etc.
Responding to and advising staff on payroll matters or queries relating to employee entitlements.
Delivering adhoc and month end reporting, back-pay calculations and leave and pay reconciliations as required, e.g. budget data, leave liability provisioning, ABS etc.
Supporting the Payroll project team with subject matter advice and input and collaborate as required towards relevant project milestones.

About you You will bring your strong experience in processing end-to-end payroll in a large scale complex environment governed by multiple EBAs and awards to our supportive, collaborative team. You will also have:

A Degree or Certificate III and/or IV in Accounting, HR or any other relevant field.
Ability to interpret different awards and EBAs in Australian work environment.
Knowledge of Leave, payroll tax and Workcover and its application, particularly as it relates to payroll processing.
Experience in Chris21 Payroll system would highly advantageous.
High level customer service skills including outstanding interpersonal and written and verbal communication skills.
Sound numeracy skills, attention to detail and accuracy and proficiency in MS Office especially in Excel.

To view the full position description click here . Enquiries should be directed to : Payroll Manager Nicola Saultry on 9508 1222. Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community. Please bear in mind that candidate shortlisting and contact may be limited during the holiday break. We will resume normal working hours from Monday 8th January 2024 however we will endeavour to contact successful candidates as early as possible.

Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care, and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers and provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation, and growth strategy ensure genuine opportunities for our people to learn, grow and realise their potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested. Please click here to apply.

Job no: 0045273 & 0038492
Location: Parkville
Role type: Full-time ; Fixed-term for 2 years
Faculty: Faculty of Science
School: School of Physics
Salary: Level A - $80,258 - $108,906 p.a. plus 17% super (*PhD entry level $101,460 p.a.)

Lead the imaging side of IMPACT program
Gain academic development and professional work experience by working closely with diverse stakeholders
Competitive salary package, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!
About the Role
We are currently seeking two Postdoctoral Research Fellows to support the NHMRC Synergy Grant-funded “Implementation of x-ray PhAse-Contrast Tomography to transform cancer diagnosis” (IMPACT) program. The IMPACT program aims to transform the diagnosis of breast and lung cancers worldwide using propagation-based phase-contrast computed tomography (PB-CT).

The Postdoctoral Research Assistants will lead the imaging side of IMPACT in breast CT and lung imaging streams, working closely with the Australian Synchrotron and multidisciplinary research teams at the universities of Melbourne, Monash, and Sydney. You’ll contribute to important research that establishes a path to the clinical implementation of PC-CT as a novel low-dose, high-quality imaging technique. This roles offers an exclusive opportunity to work closely with academic, clinical, and industry partners, advancing your academic development and research!

Your responsibilities will include:

Conduct x-ray imaging experiments with phantoms and breast tissue samples
Reconstruct and process volumetric medical images
Develop custom software to perform image processing and analysis tasks.
Contribute to teaching, training, scientific mentoring and supervision of students
Actively participate at School meetings and with guidance, contribute to planning activities or committee work to support capacity building in the School/discipline
Who We Are Looking For
We’re looking for two Research Fellows who demonstrate strong communication skills and excellent stakeholder management abilities.  

You will also have:

A PhD in medical imaging, medical physics, biomedical engineering, image processing or related disciplines
Demonstrated proficiency in programming for data analysis and advanced processing
Extensive image or signal processing experience
Demonstrated ability to prepare research reports and manuscripts for publication
Demonstrated excellent organisational skills to meet deadlines and bring projects to a timely completion
Experience in CT image reconstruction and experience in the use of AI in image processing are desirable
For further information regarding responsibilities and requirements, please refer to the attached PD.

This position requires the incumbent to hold a current and valid Working with Children Check to ensure the University provides a safe environment for everyone.

Please note: Visa sponsorship may be available for this position.

Your New Team – School of Physics
The University of Melbourne's School of Physics is one of Australia's leading Physics Schools. It has achieved this status through the high quality of its research and teaching programs. The School offers a wide range of physics subjects to undergraduate and postgraduate students, and performs research in the following areas: Astrophysics, Atomic, Molecular and Optical Physics, Experimental Condensed Matter Physics, Experimental Particle Physics, Materials Science, Physical Biosciences, Theoretical Condensed Matter Physics and Theoretical Particle Physics. For more information, please visit - www.physics.unimelb.edu.au/

What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.   

Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact the email address listed at the bottom of the page.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

Resume
Cover Letter outlining your interest and experience
The responses against the Selection Criteria^ (found in the Position Description)
^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

If you have any questions regarding the recruitment process, please feel free to contact Ana via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

Applications close: 1 FEBRUARY 2024 11:55 PM Australian Eastern Daylight Time (AEDT)

To apply, visit - https://jobs.unimelb.edu.au/caw/en/job/914881/research-fellow-impact-program

Job no: 0025184, 0039230
Location: Parkville
Role type: Full-time; Fixed-Term for 2 years
Faculty: Faculty of Science
School: Physics
Salary: Level A – $80,258 - $108,906 p.a. pro rata plus 17% super (*PhD entry level $101,460 p.a.)

Undertake high-level research in dark matter phenomenology
Collaborate with researchers in the ARC Centre of Excellence for Dark Matter Particle Physics
About the Role
The position will be based at the University of Melbourne Parkville campus, working under the supervision of Prof Nicole Bell, A/Prof Matthew Dolan and Prof Raymond Volkas. The successful candidate will lead work on theoretical particle and astroparticle physics, with a particular focus on dark matter phenomenology. Collaboration with theorists and experimentalists across the ARC Centre of Excellence for Dark Matter Particle Physics will be encouraged. For more information please see https://particletheory.science.unimelb.edu.au/ and https://centredarkmatter.org/

Your responsibilities will include:

Conducting internationally competitive research with members of the ARC Centre of Excellence for Dark Matter Particle Physics
Actively participating in research seminars and international conferences to disseminate research findings as opportunities arise
Demonstrating initiative and conducting independent research
Who We Are Looking For
Our ideal candidate demonstrates a strong research aptitude with a sound publication record, aligning with experience. They demonstrate excellent written and verbal communication and thrive in multi-disciplinary teams. The ability to independently complete research projects with limited supervision is essential.

You will also have:

A PhD or equivalent in a relevant area of theoretical particle or astroparticle physics
Research experience in theoretical particle or astroparticle physics, with a strong interest in dark matter phenomenology
Strong evidence of ability and desire to build an academic research career trajectory
For further information regarding responsibilities and requirements, please refer to the attached PD.

Please note: Visa sponsorship is available for this position.  

Your New Team – The ARC Centre of Excellence for Dark Matter Particle Physics 
The ARC Centre of Excellence for Dark Matter Particle Physics is a national collaboration of physicists from across Australia, in partnership with key international researchers and institutions, to pursue the discovery and understanding of the nature of Dark Matter.

What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.   

Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact the email address listed at the bottom of the page.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

Resume and publication list
Cover Letter outlining your interest and experience
Research Statement
Three or more letters of reference should be submitted via the Academic Jobs Online website: http://academicjobsonline.org/ajo/jobs/26585 
Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Ana via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

Applications close: 31 JANUARY 2024 11:55 PM Australian Eastern Daylight Time (AEDT)

To apply, visit - https://jobs.unimelb.edu.au/en/job/914894/research-fellow-in-dark-matter-particle-phenomenology

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We are I-CAR certified and are an approved Subaru Australia Repairer.We offer and promote a positive working environment, where you can thrive and become part of a team for the long term with access to the latest in automotive technology. We have ample onsite staff parking and our regular fortnightly staff lunch are a staple.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team at Stanleys Body Works, BraybrookWe are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday. 40 hours per weekApply or call us today on (03) 9311 7588 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs  Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

Click here to view more detail / apply for Customer Service Officer

Finance Officer (707153) Department of Natural Resources and Environment Tasmania Strategy and Business Services Business Services Applications must be submitted by Monday 15 January, 2024 11:55 PM Position details Applications close: Monday 15 January, 2024 11:55 PM AEST Award/Classification: Tasmanian State Service Award - General Stream Band 3 Salary: $72,605.00 to $78,481.00 pro rata, per annum Employment type: Permanent, flexible, Permanent, full-time Region: South, North, To be negotiated, Statewide Location: Hobart or Launceston Job description: Assist with and undertake the preparation and processing of the Department’s financial and accounting transactions and contribute to the provision of quality financial services, information, and advice to Finance Branch clients. The Department of Natural Resources and Environment Tasmania is committed to investing in its people to ensure a sustainable and successful organisation through a positive workplace culture and highly capable employees. We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about what flexibility could look like for you. Hours per fortnight 73.50 (minimum 58.80 hours, by negotiation) Duties Assist with and undertake the preparation and processing of the Department’s financial and accounting transactions and contribute to the provision of quality financial services, information, and advice to Finance Branch clients. Essential Requirements Pre-employment The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. The following check is to be conducted: Conviction check for Crimes involving Dishonesty. Desirable Requirements A current motor vehicle driver’s licence. Download the Statement of Duties and any Associated Documents  SoD-707153 - Finance Officer-Band 3.docx  Advice to Applicants.docx How to apply To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Please note that we do not require a separate statement addressing the selection criteria. Please apply online by clicking the blue 'Apply Now' button. Refer to the 'Advice to Applicants' document for further information. If you are unable to submit your application online, please contact Recruitment on [email protected] For more information on the position please contact: Rhy NashSenior Finance Analyst (Finance Projects)[email protected] 6777 2204 Back to search results Apply now

Click here to view more detail / apply for Finance Officer (707153)

IT & Telecomms Help Desk / Support Melbourne Permanent / Full Time Unique Melbourne based Biotechnology company with a global presence. Help support further enhancement of the IT infrastructure environment. Exciting role where you can grow/create your own footprint within the company. The Company:Attribute Group are proud to partner with a Melbourne based Biotechnology company that deliver a multitude of solutions across laboratory and vaccine landscape. They are a part of a global organisation which is looking to grow further both in Australia and Overseas. They are now looking to bring on board a IT Support Officer L1 and L2 to join the team and further advance the service engagement throughout the business. The Role: A IT Support Officer L1 and L2 is required to join this progressive company to help manage technical infrastructure and provide services in support to the various business groups in accordance with the values and strategic objectives. Administer and maintain the IT infrastructure components at level 1 and 2 with adherence to industry best practice and relevant regulatory guidelines. Administer Microsoft O365 services. Support and administer Windows Server, Virtualisation and Backup environments. Administer Active Directory and Azure AD. Help maintain policies, procedures and associated training plans. Experience Required Experience with Windows Operating Environment (Windows 7, 10, Server 2012, 2016) and Microsoft O365 Experience in Cloud Infrastructure, including Microsoft O365, Exchange Online & SharePoint.  Working technical knowledge of current systems software, protocols, and standards, Active Directory, SCCM. Working knowledge of Virtualisation either via VMware or equivalent plus expert experience in managing and maintaining Windows-based server environments, including hybrid VM and Azure infrastructure. Overall having strong knowledge of systems and networking software, hardware, and networking protocols. Please apply Immediately for review.

Click here to view more detail / apply for IT Support Officer Level 1 and 2