What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations/ Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

• Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up on information if not received.
• Liaise with other departments to ensure group requirements and special requests are actioned.
• Ensure the standard group contract/confirmations are sent for ad hoc groups contains the booking conditions (deposits, final numbers, room list requirements etc)
• Use a standardised report used to advise other hotel departments of the groups details/requirements (Kitchen, Restaurant, Porters, Housekeeping).
• Weekly reporting of groups “on the books” and identifying key demand periods and low demand periods.
• Track group bookings for wash, materialisation and turn ways.
• Ensure follow up for final numbers, deposits and rooming lists.
• Have sound knowledge of Accor specified yield management practices and attend /
• Communication with DOS and Sales department to forward all possible leads and feedback from inbound and corporate markets.
• Communication between Front Office and Reservations Office open and reciprocal.
• Develop and supervise new leads, qualify prospective leads as to profitability.
• Alert management to any potential concerns to enable prompt attention.
• Ensure completion of daily duties, eg. Correspondence, filing, reports, etc.
• Use of Opera to accurately record all activities, contacts, etc.
• Develop and maintain effective relationships with conference clients, PCO’s, hotel suppliers and other hotels.
• Check master account billing to ensure correct changes.
• Any other duties assigned by your manager.
• Ensure that any payment issues are brought to the attention of the Reservations Manager and Financial Controller.
• Ensure the prompt and accurate processing of commissions.
• Promote up selling and add selling within the team.
• Manage no show bookings in accordance with the hotel cancellation policy
• Ensure all outward correspondence complies with the company procedures and any unusual correspondence is authorised by the Reservations Supervisor and/or Manager.
• Liaise with Conference and Catering to ensure contractual agreement is uniform in both F&B and rooms.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

About our client:

We are proud to be working with our client partner, Trinny London! Portable, stackable, and perfect for application on the go, the entirely cream-based makeup range uses only the highest quality ingredients and pigments, challenging people all over the world to rethink their routines.

About the role:

We are looking for a Retail Sales Assistant to join the team in Sydney CBD and/or Bondi Junction. This Part-Time opportunity has 30 hours per week.

• Greet customers and direct them to products 
• Complete POS transactions
• Stock maintenance and coordination
• Maintain general store cleanliness
• Help coordinate in-store bookings
• Assist in executing visual displays, merchandising, inventory stocktake, and other tasks as assigned

Requirements:

• Above all, a great attitude is vital for this role!
• Interest in Makeup/cosmetics highly desirable
• Previous concierge or retail experience is preferred
• Excellent customer service, communication, and organisation skills
• Ability to multi-task and build relationships

Benefits: 

• An attractive part-time salary package between $40,000-$45,000
• Part-time benefits such as Annual Leave Entitlements 
• Company discounts for yourself, friends, and family
• The chance to work with a market leader in the luxury beauty sector
• Great company culture that supports equal opportunities and provides development opportunities

If you’re ready to join a high performing team in the retail environment, then APPLY NOW!

At Dental 99, we’re passionate about creating smiles – for our patients and our team. Dental 99 is changing the way that Australian’s access premium dental care at affordable prices and we are looking for a Permanent Dental Assistant to be part of Australia’s dental revolution.

If you’re a skilled Dental Assistant with at least two years of experience, exceptional attention to detail, and a love for helping patients feel at ease, we’d love to meet you.
 

Customer service is at the core of everything we do, and using the world's best technologies, we're transforming the way that dental care is delivered to all Australians.

Permanent position will be offered to the right candidate.

The successful applicant will bring to the practice the following attributes:

• Commitment, reliability, flexibility and have good work ethics
• Excellent communication and customer service skills
• Caring and friendly personality with outstanding patient care
• The ability to work well within a team and multi-task
• Adaptable to different and new situations
  
  

Role Requirements:

• Experience with minimum of 1 year experience of Dental Assisting is a must
• Experience with online software systems
• Outstanding communication skills in both written and spoken English
• Immunisations up to date
• Be able to work efficiently in a fast-paced dental practice
   

At Dental 99, we don’t just offer a job – we offer a career in a friendly, innovative, and patient-centred practice. If this sounds like the perfect next step for you, apply now and help transform lives one smile at a time.

• Career Growth Opportunities
• Competitive Salary
• Supportive Team Culture