We are seeking an energetic and enthusiastic Senior Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.  
 

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Work closely with the FOM and GM on projects and onboarding of new team members
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
• Assist with preparation and service of all-day dining orders and cafe orders 

Join an iconic not-for-profit private Victorian health service, in a unique opportunity to lead a talented and dedicated team. In this Full-Time role based in our Richmond hospital, you will manage Epworth HealthCare’s Prosthesis Supply Team, which is located across four sites.

As the Group Prosthesis Manager, you will ensure the steady supply of Prosthesis to each hospital, drive continuous improvement and facilitate the timely and accurate invoicing of Prosthesis to health funds.

You will make an impact by:

• Providing strong leadership to a talented and dedicated Prosthesis Supply Team.
• Ensure the safe, efficient and steady supply of Prosthesis across the Group.
• Ensuring adequate processes, governance and quality controls are in place to record stock usage and arrange timely replenishment of stock.
• Assisting in the timely and accurate invoicing of Prosthesis to health funds.
• Being actively involved in the negotiation of supply agreements and health fund contracts.
• Developing strong working relationships with Prosthesis suppliers.
• Collaborating with key internal stakeholders, including Theatre Staff, Procurement, Patient Revenue and the Health Fund Contracts Team.

To be successful in this role you will have:

• 10+ years’ experience in Procurement and Supply within the healthcare sector.
• Extensive experience working with Prosthesis.
• Experience leading a team across multiple locations.
• Flexibility for occasional travel between sites (parking is provided).
• Experience working with a large financial system.
• Experience with TechOne (preferred but not essential).
• Proficiency in Microsoft Excel.
• Excellent communication and interpersonal skills.
• Attention to detail with a high degree of accuracy.

Position Description       Inherent Requirement

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Reporting directly to the Head of Compliance, you’ll play a key role within the Compliance team to maintain and monitor Rest’s Compliance Management Framework to ensure Rest operates in compliance with its legal and regulatory obligations.

Key Accountabilities/Responsibilities:

Compliance Management Framework: assist in the maintenance and monitoring of Rest’s compliance framework across the Rest business to facilitate compliance with relevant legislation, regulations, codes and standards and Rest organisational standards, including:

• Incident and Breach management process
• Management and Board reporting
• Compliance training
• Policy Governance framework
• Privacy framework
• Financial Crime framework

Oversight of Rest’s Incident and Breach management process:

• Daily monitoring of incidents and breach dashboards, and escalation of high rated matters
• Perform a compliance assessment of new incidents to determine whether a breach has occurred, and whether a matter is potentially reportable to a Regulator
• Assist in the preparation of monthly and quarterly incident and breach reports
• Assist with development and review of Rest’s Incident and Breach Policy and Procedures
• Provide support, guidance and subject matter expertise to the business on the investigation and remediation of significant and reportable breaches, and assist in reporting to Management, Board and relevant Board committees and preparation of breach correspondence for regulators
• Provide education across the Rest business and to material outsource providers on Rest’s expectations regarding incident and breach management

Act as a trusted partner to business areas across Rest through the provision of ‘second line’ compliance advice and participation in projects and business initiatives.

“When you believe in the power of LEAP, it’s easy to help our network of lawyers believe too.”

CLIENT RELATIONSHIP MANAGER, Sydney Australia

·        Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to LEAP.

·        Work for a Culture that values its Employees

·        Full-time, hybrid

ABOUT LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE CLIENT RELATIONSHIP TEAM

Our Client Relationship Managers are the passionate product experts building trusted client relationships that turn new and existing customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others.

Reporting to the Director of Client Engagement, you will be involved in aspects of support, account management, product and feature demonstration, education of clients and more. 

Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to, LEAP and minimising client churn. They effectively engage with at-risk clients to win their confidence and to develop successful product adoption and retention strategies.

WHAT YOU’LL DO

·        Maximise the productivity of clients using LEAP by confidently demonstrating new features, products and add-ons

·        Build trusted relationships by understanding the client’s challenges and needs and provide/facilitate effective solutions

·        Work with key stakeholders (Principals and Practice Managers) to suggest improvements to productivity and utilisation using LEAP features and products

·        Identify at-risk accounts by monitoring and analysing “Client Health” metrics, NPS results and other feedback to identify clients who are not realising the full benefit from their investment in LEAP

·        Collate positive client testimonials for use in marketing material

·        Represent the voice of the client to provide input into LEAP Dev, Marketing and Sales

·        Collaborate closely with Implementations, Renewals and Companion Product teams to address issues and to identify expansion / upsell opportunities

·        Ensure all client activity is accurately logged in Salesforce (CRM) in a timely manner

·        Attend and present at conferences, roadshows, webinars, exhibitions and events, networking with existing clients and prospective clients

·        Achieve individual and team targets, including “Top 5” goals aligned with the company’s goals

WHAT YOU’LL BRING

• Experience working within the legal industry, preferably in practice management
• Proven ability to negotiate and engage in a confidence-winning manner, achieving commercial outcomes and high levels of client satisfaction and loyalty
• Track record of meeting and / or exceeding sales targets and KPIs
• Ability to build strong relationships with both clients and internal stakeholders through confidence and trust
• Effectively deal with difficult clients and situations
• Experience within a similar business development/relationship-building role (desired, but not essential)

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE AT LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

As an Assistant Store Manager, you work closely with your Store Manager to achieve the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area. You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.  

Key responsibilities: 

• Regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results. 

• Together with your Store team, you drive Hello Member program in line with country goals.

• Ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool. 

• Alongside the Store Manager, you manage the recruitment, training, development, and succession planning for your Store. 

• You evaluate and manage the performance of your Store Team, including having performance development reviews, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop your team. 

• Secure Store Operations Best Practices in your Store, according to the Area plan 

Lead our teams giving our customers a good different experience. From driving sales targets to owning the training and development of a close-knit team, the role of an ALDI Store Manager is diverse and dynamic.

Be a part of a leading international retailer as a Store Manager! You will be fully responsible for the day-to-day operations of your store and for managing and leading a team every day. Lead by training, developing, and giving formal feedback and performance reviews for your team members. Set the stage for your store and drive the performance across all financial, customer, people, and compliance results.

As the Store Manager you’ll:

• Ensure your store runs smoothly, helping to keep our customers Australia’s most satisfied
• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys when needed
• Identify opportunities for improvement - we love a good idea!
• Manage resources effectively, hitting goals without compromising quality.
• Conduct interviews for potential new team members to assist the Area Manager in selecting the right people for your team

At ALDI, you're not just joining a company - you're joining a cause. We’re committed to sustainability for our planet, positively impacting our communities, having healthy options for our customers and supporting our farmers and suppliers. Here, you'll make a real difference to real people, and that's something to be proud of.

Lead our teams giving our customers a good different experience. From driving sales targets to owning the training and development of a close-knit team, the role of an ALDI Store Manager is diverse and dynamic.

Be a part of a leading international retailer as a Store Manager! You will be fully responsible for the day-to-day operations of your store and for managing and leading a team every day. Lead by training, developing, and giving formal feedback and performance reviews for your team members. Set the stage for your store and drive the performance across all financial, customer, people, and compliance results.

As the Store Manager you’ll:

• Ensure your store runs smoothly, helping to keep our customers Australia’s most satisfied
• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys when needed
• Identify opportunities for improvement - we love a good idea!
• Manage resources effectively, hitting goals without compromising quality.
• Conduct interviews for potential new team members to assist the Area Manager in selecting the right people for your team

At ALDI, you're not just joining a company - you're joining a cause. We’re committed to sustainability for our planet, positively impacting our communities, having healthy options for our customers and supporting our farmers and suppliers. Here, you'll make a real difference to real people, and that's something to be proud of.

Lead our teams giving our customers a good different experience. From driving sales targets to owning the training and development of a close-knit team, the role of an ALDI Store Manager is diverse and dynamic.

Be a part of a leading international retailer as a Store Manager! You will be fully responsible for the day-to-day operations of your store and for managing and leading a team every day. Lead by training, developing, and giving formal feedback and performance reviews for your team members. Set the stage for your store and drive the performance across all financial, customer, people, and compliance results.

As the Store Manager you’ll:

• Ensure your store runs smoothly, helping to keep our customers Australia’s most satisfied
• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys when needed
• Identify opportunities for improvement - we love a good idea!
• Manage resources effectively, hitting goals without compromising quality.
• Conduct interviews for potential new team members to assist the Area Manager in selecting the right people for your team

At ALDI, you're not just joining a company - you're joining a cause. We’re committed to sustainability for our planet, positively impacting our communities, having healthy options for our customers and supporting our farmers and suppliers. Here, you'll make a real difference to real people, and that's something to be proud of.