This role reports to the Senior Director, Global Employee Customer Management Leader.

The successful candidate will be responsible for day-to-day operations of a well-established regional SME team within our Global Customer Support organization.

This includes providing in-person leadership to managers, technical support engineers, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, and meeting or exceeding SME team key performance indicators.

The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support.   

Responsibilities 

• Listen and drive the best possible internal employee experience and to recruit and retain the best technical talent possible
• Partner with local leadership both within and outside the support organization to provide an exceptional Customer and case support experience including real-time phone and web channels
• Develop and effectively drive local initiatives to help meet our Global Customer Support objectives as measured through key results including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), aging backlog, NPS, engineer productivity, and to keep customers informed through the case relief process Responsible for People Management, including managing multiple managers, hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion, customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Understanding the ServiceNow platform and its components
• Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage the company’s and department’s vision, goals, mission and values. 

• Permanent, Full Time
• $107,811.66 per annum plus Superannuation
• Join the Information Technology team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Applications Lead will be responsible for the development and implementation of good practice governance and applications lifecycle support and management for the council. This newly established function will be accountable for the operational lifecycle of councils applications as well as the continual development and improvement of councils application ecosystem of currently more than 100+ Council Enterprise Services.

What you’ll be doing:

• Application Support L5 – Delivering management, technical and administrative services to support and maintain live applications.
• Ensures that all requests for support are dealt with in accordance to set standards and procedures.
• Drafts and maintains procedures and documentation for applications support.
• Work with internal and external auditors to complete annual audit requirements and to remediate and correct any findings.
• Mature the security controls and ensure sufficient security practice enabling Confidentiality, Integrity, and Availability in our shared applications.
• Implement a cloud first application strategy that will see all applications shift to SaaS or PaaS platforms over a 5-year period.
• Problem Management L5 - Managing the life cycle of all problems that have occurred or could occur in delivering a service.
• Ensures that appropriate actions are taken to anticipate, investigate, and resolve problems in systems and services, and that these issues are thoroughly documented in the relevant reporting systems.
• Incident Management L5 - Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.
• Develops, maintains, and tests incident management procedures in agreement with service owners.
• Systems Software L5 - Installing, managing, controlling, deploying, and maintaining infrastructure systems software, to meet operational needs and service levels.
• Software configuration L5 - Designing and deploying software product configurations into software environments or platforms.
• Systems integration and build L5 - Planning, implementing, and controlling activities to synthesise system components to create operational systems, products, or services.
• Change Control L5 - Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
• Continuity Management L5 - Developing, implementing, and testing a business continuity framework.
• Product Management L5 - Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.

The skills and experience you’ll bring to the role:

• Experience in a lead applications or product manager or similar role, preferably within government or enterprise environments. 
• Maintains thorough knowledge of recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers, partners, competitors, and clients.
• Strong understanding of software architecture principles, design patterns, and enterprise integration concepts.
• Proven experience as a product manager, senior applications administrator, or a similar role, ideally within government or enterprise environments. 
• Strong understanding of software development principles with demonstrated success, and proficiency in designing and implementing scalable, reliable, and secure software solutions.
• Demonstrated experience in the implementation of shared applications services and the establishment of a well governed applications management principles.
• Exceptional communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent analytical and problem-solving skills with keen attention to detail, exceptional communication, and interpersonal skills for effective collaboration with cross-functional teams and stakeholders. Hands-on experience with cloud platforms and SaaS products, with Technology One experience highly regarded.

Required Certifications & Qualifications: 

• Degree in Computer Systems, Computer Science, Product Development, Data Science, or a related field.
• Industry certifications in Microsoft and cloud technologies, as well as enterprise systems in use at the council, and certification in ITIL4.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

The Risk Lead will serve as the subject matter expert (SME) on the management of risk related arising from the provision of medicinal products and medical services. The Risk Lead will work with the GM Compliance to establish the risk management strategy and risk frameworks for the Montu Group. This role will play a crucial role in building a sustainable compliance environment across the Montu group.

Key Responsibilities:

• Risk Strategy & Frameworks: Support the GM Compliance in shaping the risk management strategy, integrating risk processes into strategic planning, and addressing financial and non-financial risks. Design and implement robust frameworks that meet regulatory standards and industry best practices.
• Risk Assessment & Mitigation: Conduct comprehensive risk assessments, recommend solutions, and implement tools to centralise and streamline risk management across the organisation.
• Advisory & Insights: Provide actionable insights to senior management on risk trends, emerging threats, and mitigation strategies to support decision-making.
• Reporting & Metrics: Prepare detailed risk reports for senior leadership and regulators, while developing dashboards to monitor and measure risk effectively.
• Training & Culture: Lead risk training initiatives, enhance employee awareness, and foster a positive risk culture throughout the organisation.
• Performance Objectives: Achieve individual and departmental OKRs and KPIs aligned with organisational goals.

Are you a results-driven professional with a passion for sales, relationship management, and driving business growth? Bosch Oceania is seeking a dynamic Regional Sales Manager to cover the Queensland, Western Australia, and Northern Territory regions. This role offers an exciting opportunity to make a meaningful impact in robotics, automation, and manufacturing solutions. This is a Maximum term (2 Years) full-time opportunity, it will be a home-office based role which will require regular regional and domestic travel, and occasional international travel.

As a Regional Sales Manager, you will:

• Proactively seek out and develop new regional business opportunities by effectively communicating the value proposition of BAMS to current and potential customers.
• Coordinating marketing and advertising activities across Queensland, Western Australia, and the Northern Territory.
• Facilitating regular discussions, meetings, and conferences with BAMS customers.
• Representing BAMS at exhibitions and conferences.
• Partnering with customers to understand their commercial and technical requirements and assist in creating tailored solution concepts.
• Performing market analysis, benchmarking, and support BAMS offerings while maintaining a competitive edge.
• Managing the end-to-end customer-facing sales process, including marketing and sales strategy, lead generation, enquiry handling, oversee project execution, and post-service follow-up.
• Fostering effective communication and collaboration with BAMS teams to ensure alignment and seamless execution of customer projects.
• Identifying cross-selling opportunities.
• Regularly update the CRM system with accurate and timely information on sales activities, customer interactions, and leads.
• Collaborating with divisional partners and sales support teams to maximize market engagement.

We're looking for Job Coaches and In-Work Support Consultants in South Tamworth and Surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: South Tamworth NSW 2150, Australia
When; Wednesday, 22nd January at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

We're looking for Job Coaches to join our dedicated and passionate team in Perth.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and to learn more about atWork Australia.

If you have any questions, don't hesitate to contact: [email protected]

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking an experienced Sales Operations Specialist for our Asia Pacific and Japan operations. This is an opportunity to work within an organisation on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

What you get to do in this role:

• Serve as a Trusted Deal Coach to the Sales Organisation in Australia and New Zealand.
• Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
• Provide effective onboarding and systems trainings for sales reps.
• Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process.
• Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices.
• Review Quotes and generate Order Forms for accuracy and completeness.
• Ensure all deals are approved within pricing and discount policies.
• Interface with Order Management to ensure accuracy of booked deals
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimise deal structure and accelerate deal velocity.
• Conduct UAT testing for process improvement.
• Support Quarter-end.

The Talent Acquisition Lead will be responsible for supporting a group of unique brands under MedHealth's Rehabilitation and Return to Work division including WorkFocus Australia, SIS Rehab, Total Workfit Solutions, Benchmark and Kairros.

With locations nationally this role offers the ability to work from anywhere in Australia.

The Talent Acquisition Lead is responsible for the implementation and delivery of talent acquisition strategies and will lead and develop a team of talent acquisition advisors to deliver best in market candidate experiences. As the Lead, you value data and strive to continuously leverage digitalization, improve performance metrics and build value-added internal stakeholder relationships.

Supported by digitalization tools delivering efficiencies to remove the burden of administration, you enjoy contributing of external trends, workforce planning. candidate sourcing strategy innovation, talent pooling and hiring leader training to ensure the business is recruiting best fit candidates in a timely, cost effective and professional manner.

Our Talent Acquisition Leaders lead from the front through the hands on delivery of end to end recruitment activities while supporting the Talent Acquisition Manager to deliver key talent initiatives including international campaigns, careers events and D&I.

We're looking for Job Coaches, In-Work Support Coaches, and Employer Engagement Consultants to join our dedicated and passionate team in Queensland and Surrounding suburbs.

  ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected]

Job Description

We are looking for a Senior Data Scientist to join DataWorks, where you’ll be the technical lead for machine learning and predictive modelling projects. You will play a key role in developing end to end solutions and also own the implementation. This is a hands-on technical role where you’ll spend 80% of your time coding, building models and solving complex problems. While you’ll mentor junior team members and provide technical leadership, this is not a people management position although there is opportunity to do so in future as our small team grows.

Problems we’re working on include:

• Optimising marketing spend and mix for sustainable ROI
• Optimising call centre operations (prioritisation, demand) and driving performance with the right incentives
• Supporting marketing performance by analysing customer needs and effectiveness of creatives and other strategies

We have a hybrid working arrangement from our Sydney CBD offices.

Key Responsibilities:

• Lead the design, development, and implementation of data science models, responsible for designing and delivering technically complex Data Science initiatives that produce significant business value. Examples include churn prediction, forecasting on call centre performance and digital marketing demand, media mix models, clustering and segmentation, call centre activity simulation, speech to text and text analysis.
• Utilize advanced techniques in machine learning, deep learning, and causal inference to drive business insights and optimize performance.
• Collaborate with cross-functional teams (data engineers, business stakeholders, C Suite) to understand business needs and translate them into actionable data science solutions.
• Develop production-level code using Python, ensuring scalability and integration with cloud platforms such as AWS, GCP, or Azure.
• Use SQL and ETL processes to manipulate and extract data from relational databases.
• Communicate findings and insights effectively to both technical and non-technical stakeholders.
• Provide mentorship to junior team members and contribute to the overall growth of the team.

Advanced Technical Skill:

• Expert-level knowledge of machine learning techniques (e.g. GBMs, clustering) across a variety of business problems and data sets and experience across the full life cycle of model development,  deployment and maintenance. Proficiency in SQL and at least one programming language (e.g., Python, R)
• Strong ability to align technical solutions with business strategy, and to communicate complex findings to senior stakeholders
• Experience in setting timelines, deliverables, and navigating resourcing challenges
• You will have demonstrated clear and thorough logical and analytical thinking, as well as problem-solving skills and high attention to detail.
• Experience with visualization tools like PowerBI is a plus.
• Experience working in a cloud (AWS / GCP / Azure) environment is a plus

Why Join Us:

• Work in a small dynamic and innovative team driving real business impact, with strong buy-in from C Suite.
• Opportunities for professional growth and development in as a technical lead.
• Collaborative culture and cross-functional engagement with various teams and stakeholders. Autonomy in developing solutions and opportunity to drive high impact change in the business.

The Endava Google Cloud team is on a mission to assist companies in transforming how they deliver products to their customers. We seek an accomplished technologist to join our new multi-cloud Infrastructure and Delivery Unit, tasked with delivering Cloud Landing Zones and modernization projects for various key accounts and industry domains.

This presents a market-first opportunity to serve as a Lead Infrastructure Consultant and act as a multi-cloud subject matter expert to provide technical guidance on solutions design, governance, security, operations, and cost control best practices. Your proficiency and contributions will be pivotal in driving the ongoing expansion of our GCP capability within the Australian region.

This is a full-time, permanent position with a hybrid working model.

Role Responsibilities:

• Work with customers to design and build cloud-based infrastructures and landing zones
• Assist with the creation of Infrastructure architectures and technical documentation
• Design and implement:
• Secure cloud foundational cloud implementations
• Automated provisioning of infrastructure and applications
• Cloud-ready applications architecture
• Deliver end-to-end cloud-based infrastructure management solutions
• Present Infrastructure modernization strategy to C-level executives
• Improvements to monitoring, logging and observability in Client environments
• Defining and implementing cloud infrastructure governance and building deployment standards
• Working cross-functionally with our delivery management team

As the business is expanding and our customers grow, we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. 

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

• Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
• Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Relationship management between clients and UHG
• Data entry and ad hoc administrative duties where required.

A full position description is available upon request from HR on [email protected]

The main purpose of the Cost Control Lead is to optimise project success by delivering against agreed program objectives. Some of the key specifications we attribute to the purpose include:

• Oversee and lead the cost control team to ensure effective management of project cost.
• Work collaboratively with the Planning, Risk, Change, Reporting, Commercial, Delivery, and Finance teams to ensure integrated project controls.
• Develop and implement cost control plan & procedures to monitor and manage project cost.
• Understanding and knowledge of cost control systems like EcoSys , Prism etc
• Establish and maintain project budgets.
• Implement change management processes within cost control frameworks.
• Prepare regular cost reports, forecasts, and financial summaries for stakeholders.
• Identify cost-saving opportunities and recommend corrective actions.
• Track actual costs against budgeted figures and analyze variances.
• Monitor and control project expenditures, ensuring adherence to approved budgets.
• Ensure compliance with financial regulations and project contract requirements
• Develop and implement Earned Value Management (EVM) systems to track project performance.
• Analyse project data to calculate EVM metrics.
• Prepare reports based on EVM metrics to provide insights into project progress and performance.

• Bring your passion and feel the energy!
• 24 Month Fixed Term opportunity.
• Join the Endeavour Group Optimisation team and deliver sustainable cost and value outcomes for the business.

Reporting to the Group Services Optimisation Lead, the Business Improvement Lead is responsible for delivering sustainable cost and value outcomes for the business.

This role will lead end to end business, operation and process diagnostics across our Endeavour Drinks business which will include finding ways to optimise and uplift process capability and provide a roadmap for business improvement and workforce development.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Identify value creation/optimisation opportunities for target business or functional areas (focus on property, network and third party spend areas).
• Support the development of a project pipeline enabling bottom line business benefits.
• Review baseline operations profile, ways of working and processes relevant to target spend area.
• Define business problems and develop early hypotheses on potential opportunities. Validate hypothesis with key business stakeholders.
• Provide understanding and insights into business transformation, process and organisational design and change management and develop presentation of findings for steering committees at a senior management level, develop and manage regular progress status reports.
• Design and implement new operating models; including people, process, and technology to support opportunity hypothesis.
• Support the delivery of transformation projects within a specified time frame and drive the implementation of the opportunities to achieve improved systems, processes, procedures and best practices.
• Support the delivery of process change that challenges the cost of doing business, by identifying and valuing opportunities for improvement. 
   

Working at Melba Support Services (Melba) 

• We support people with disability to live the life they want. 

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.  

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. 

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. 

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.  

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!  

Melba won the 2023 National Disability Award for Excellence in Service Quality. 
 
What is the Melba Way? 

 
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  

We do this one person at a time.  

Position Purpose 

Service Quality is paramount at Melba Support Services. The Outcomes Lead is responsible for the management of the day-to-day operations of a service site within Home and Living, including the financial performance. They will provide the required amount of support to assist people with disabilities to live a life that is personally fulfilling to that individual whilst also planning and coordinating the provision of direct staff support, and supervision of the staff assigned to support these individuals. 

hat you’ll be doing (Key accountabilities) 

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance. 

• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.  

• Establish and manage the delivery of high-quality services to people with a disability in line with Melba’s Vision, Mission & Values.  

• Prepare required plans, reports, business cases and evaluations as required. 

• Manage risk in a manner that accords individuals dignity, choice and control.  

• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment. 

• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals’ physical, spiritual and emotional health is at optimal level.   

• To actively participate in the recruitment, induction, orientation and training of staff.  

• To develop, complete and update SIL quotes as required.  

• To attend NDIS review meetings if/when required.   

• To develop house rosters based on approved SIL quotes (with Outcome Manager approval prior to implementation).   

• To oversee and manage day to day property issues and maintenance requests.   

• To ensure all required documentation is current, accurate and up to date.  

• To develop agenda items for, and to lead regular staff meetings.  

• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.   

• To promote and adopt a PCAS (person centred active support) approach to assist individuals to be actively engaged in all areas of their daily lives.   

• To deliver supports and services in line with the principles of PBS (positive behaviour support).   

• Develop and maintain effective and strategic working relationships and networks with: funding bodies which includes the NDIS, regulatory agencies, partners and other service providers.  

• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.  

• Build relationships and partnerships with other service providers that assist in creating opportunities for individuals accessing the service. This can include Clinicians, Consultants, Specialists, community-based organisations, funding bodies, regulatory agencies, and relevant business partners.   

• Maintain personal knowledge of relevant legislation, NDIS Service Standards and contemporary practices to support the role. One avenue is through professional development activities.  

• Role model high quality person centred practices to staff that demonstrates support appropriate to assist an individual to participate in their daily routines and achieve their chosen outcomes.  

• Organisation and supervision of staff around supported persons plans, programs and key outcomes, including day to day supervision, performance management and skill development. 

• Effectively manage, coordinate and support the development of skills within the staff team to ensure staff meet the individualised requirements of the individuals supported.  

• To effectively lead a team of staff to:  

1. Support individuals to develop and maintain family relationships, friendships and intimate relationships, 

1. Assist individuals to identify and pursue a broad range of social, educational, vocational and recreational opportunities that bring meaning and value to their lives. 

1. Support individuals to become recognised and accepted as valued and contributing members of their community. 

1. Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method. 

1. Provide supports that ensure an individual’s health is maintained at an optimal level for that person.  

• Understand and monitor NDIS budgets for each person supported. 

• Ensure that the rostering of direct support staff is in line with each person’s agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement. 

• Document and maintain relevant information in relation to a person’s supports and outcomes, including supporting the implementation of Personal Outcomes Measures (POMs) provided by Melba.  

• Develop and maintain effective relationships with individuals who purchase services and their families, carers or advocates. Respond to enquiries from people with a disability and their families about appropriate support options to meet their needs and desires which includes making appropriate referrals as necessary. 

• Other duties as directed by the Outcomes Manager. 

Your Background (Skills and attributes)  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice. 

• Experience in supporting people with a disability and their families. 

• Ability to advocate on behalf of people with intellectual disabilities. 

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies  

• Capacity to follow instructions, policies and procedures 

• Certificate IV in Disability or equivalent.

• A current First Aid and CPR Certificate. 

• A current NDIS Worker Screening and Working with Children Check. 

• The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights. 

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. 

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. 

Job: Experienced Business Developer in HR/ Recruitment (Freelance)

Are you a seasoned professional with a proven track record in both recruitment and/or B2B business development? We're looking for an experienced Recruiter (Business Development Associate) to join our team and drive our growth by building and nurturing relationships with global/ international clients.

Key Responsibilities:

• Develop and implement strategic business development plans to expand our client base in the recruitment industry.
• Identify and engage with potential clients, presenting tailored recruitment solutions to meet their needs.
• Build and maintain strong relationships with clients and stakeholders, ensuring exceptional customer satisfaction.
• Collaborate with internal teams to deliver high-quality recruitment services and achieve business objectives.
• Monitor industry trends and market conditions to identify new business opportunities.
• Prepare and deliver compelling presentations and proposals to prospective clients.
• Achieve and exceed sales targets through effective business development strategies.

Requirements:

• Minimum of 1 year of proven experience in business development, HR or preferably within the recruitment industry.
• Demonstrated success in working remotely and with various clients.
• Exceptional ability to build and maintain relationships with stakeholders such as clients and candidates.
• Strong communication, negotiation, and presentation skills.
• Highly motivated self-starter with a proactive approach to achieving goals.
• Ability to work independently and as part of a collaborative team.

Commission is 50% (for each deal)

About the Position 
 
This role will have responsibility for leading the team that makes every customer in their Major Area committed to Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer. 
 
This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success. 
 
Responsibilities 

• Owns the overall success, renewal and growth for all customers in a defined Major Area 

• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers 

• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities 

• Create evangelists by listening to customers closely and delighting them with our user experience and service 

• Create growth opportunities with new product features and enhancement information 

• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper 

• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices 

• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales. 

• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale 

• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy 

• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses 

• Customer obsessed mindset in driving value and NPS across all CEG pillars 

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success. 

• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time. 

Background and Experience 

• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale 

• Proven market experience for the nominated Major Area 

• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment. 

• Excels in navigating a highly collaborative and highly matrixed environment 

• Proven experience building and running a business with the right operational skills 

• Proven track record working with Product Management to deliver customer functionality – in this case to drive adoption 

• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function 

Job Description: 

We have an exciting opportunity for a Regional Manager, to join our team in Wollongong and surrounding suburbs.

If you thrive on building and leading high-performance teams in a diverse and interesting environment, this Regional Manager role will suit you well.  

Through your team of Service Managers and Job Coaches, you will be responsible for the delivery and profitability of Employment Services contracts within your allocated Employment Region, in accordance with contractual requirements set out by the Department and atWork Australia policies and procedures. 

Externally, you will have the scope to build relationships with employers and community partners to reinforce atWork Australia's success, in line with our employer engagement strategy. Through management and leadership, you will contribute to overall improved performance across your allocated Region. You will also be key to the strength of our relationship with the Department, representing atWork Australia credibly to government stakeholders. 

Vet.CT is seeking a dynamic and experienced Regional Sales & Client Success Manager to join our sales and client success team. This role will be pivotal in driving our sales strategy, fostering client relationships, and ensuring client satisfaction across the APAC region.

The successful candidate will be responsible for managing the full sales cycle from identifying new business opportunities to contract negotiations, as well as implementing strategies to retain and grow relationships with our existing client base. This includes working closely with key stakeholders to understand their needs and ensuring they receive the highest level of service and support.

This role requires frequent travel within the APAC region to meet clients, attend conferences, and represent Vet.CT effectively. You will collaborate with cross-functional teams to achieve business objectives and contribute to the overall success of Vet.CT.

Key Responsibilities

Sales and Business Development:

• Actively generate and close new business opportunities by engaging with prospective clients and following up on marketing-qualified leads.
• Develop tailored solutions to meet client needs by showcasing the value of VET.CT’s product portfolio.
• Represent VET.CT at key conferences, client meetings, and industry events to expand market presence and strengthen relationships.

Client Onboarding and Training:

• Guide new clients through the onboarding process, ensuring a seamless transition and positive first experience with VET.CT.
• Deliver comprehensive training to clients on VET.CT’s services and technology, enabling their teams to maximize product value.

Account Management and Client Success:

• Serve as the primary point of contact for a portfolio of clients, providing proactive support and regular updates on products, pricing, and service enhancements.
• Maintain regular communication to foster strong client relationships, ensuring their satisfaction and loyalty to VET.CT.
• Identify opportunities for upselling and cross-selling additional VET.CT services to meet evolving client needs.

Retention and Risk Management:

• Monitor client engagement and satisfaction to identify potential risks or issues, implementing proactive solutions to ensure retention.
• Collaborate with clients on contract renewals, pricing adjustments, and service improvements to maintain long-term partnerships.

Team Collaboration:

• Work closely with the global Sales and Client Success team to align strategies and share best practices.
• Partner with the North American sales team to deliver a seamless client experience and contribute to regional growth initiatives.

Travel and Client Engagement:

• Travel as needed to meet with key clients, attend conferences, and support business development efforts.

Skills Required

• A results-driven professional with a strong background in veterinary medicine, proven experience in sales, and expertise in client relationship management. Prior experience within the veterinary industry is essential.
• Outstanding relationship-building skills, with the ability to effectively engage with busy veterinarians, tailoring interactions to meet the unique needs of each client
• Persuasive and client-focused, with a strong ability to negotiate while prioritizing the client’s best interests. At VET.CT, we value long-term success over a 'sales at all costs' approach, emphasizing solutions that truly benefit the client.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues.
• Proactive and organised, with a proven ability to manage multiple accounts and priorities simultaneously.
• Comfortable working both independently and collaboratively within a global team.
• Willingness to travel within the region as required to meet client and business needs.
• Ideally located in North America, with the ability to work effectively in a remote environment and maintain a high level of productivity and communication.

• 20 days holiday plus public holidays
• Superannuations pension plan
• Employee Assistance Programme
• Company Shares Scheme

Inclusion and Diversity

Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

We're looking for Job Coaches and In-Work Support Consultants to join our dedicated and passionate team in Kings Meadows and surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Where: Kings Meadows NSW 2500
When; Wednesday, 15th January 2025  (1:00PM - 3PM )

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

As an Australia Post Business Lead, you will reconnect with long-term business and new customers alike! Making outbound calls, you will be speaking with our existing customer base to understanding their needs and providing tailored solutions to benefit their business. As well as that, you will also be calling our customer base to advise of updates and changes in their deliveries and services, doing check-ins and general communications that may affect their packages with Australia Post.

This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!

What It Means to Be Part of Our Team: 

What will a day in this role look like?

• Lead and mentor a team of civil engineers, designers, and drafters while fostering collaboration across multidisciplinary teams.
• Manage resourcing, project delivery, and operational support to ensure high-quality outcomes on time and within budget.
• Apply civil engineering expertise to deliver projects from strategy and detailed design to execution across diverse markets.
• Communicate effectively with internal and external stakeholders, driving successful project outcomes across various sectors.
• Champion a culture of technical excellence, teamwork, and professional development through leadership, feedback, and support.

An internal opportunity within our Finance team has created an exciting opening for a Regional Finance Director to join a progressive organisation with a strong, people-focused culture in Sydney.

In this senior leadership role, you will leverage your extensive finance expertise and proven ability to build strong relationships with stakeholders to drive financial performance, enhance commercial outcomes, and support strategic decision-making across the region.

As the Regional Finance Director, you will be responsible for leading the regional finance team, fostering career development and mentoring team members, while serving as the key business partner for regional leadership. Your role will focus on delivering project financial plans, improving commercial results and driving financial acumen across all phases of the project lifecycle.

Reporting directly to the ANZ Finance Director, you will also play a pivotal role in collaborating with operations and senior leadership to ensure the successful delivery of financial and business goals.

This is a rare opportunity to lead from the front, shape financial strategy and inspire a high-performing team in a dynamic and innovative organisation.

What will a day in this role look like:

• Collaborate with regional leadership to influence bid and pricing strategies, ensuring profitability and cash flow optimization.
• Lead the monthly close process, ensuring the timely and accurate preparation of financial reporting.
• Oversee revenue recognition in line with company policies and analyse overhead expenditures for the region.
• Develop and execute financial strategies that align with AECOM’s regional and global objectives.
• Manage financial risks by anticipating challenges, analysing economic and commercial conditions and taking preventive measures.
• Ensure full SOX compliance, support annual audits, and maintain strong internal controls to protect the organization’s financial integrity.
• Provide fact-based commercial insights, leveraging data from internal and external sources to guide strategic business decisions.

Our client’s success is our success. And you make it happen! 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future and our Group Risk and Compliance team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50. 

We are looking for a Governance and Regulatory Affairs Lead.  

The Governance and Regulatory Affairs Lead will actively drive robust governance to enable the Risk Management Framework and Strategy (RMFS) and manage industry body and regulatory engagements in accordance with internal protocols. 

This is a highly visible role in the business and will be responsible for the delivery of core enablers including governance, risk culture, and industry body and regulatory engagements. The responsibilities of the role include:  

• Developing and implementing the Regulator Engagement Policy and regulator engagement strategy, applying strong practices for regulatory and industry liaison to foster positive government and industry relations and relationships.   

• Applying the emerging risk management framework including internal and external environmental scanning and coordinate risk management activities to enable effective management of emerging risks. 

• Build and lead internal community to facilitate consultation, feedback and knowledge sharing on matters relating to policy setting and reviews, regulatory change and emerging risks.  

• Interacting with regulators and industry bodies and ensuring all interactions meet policy standards with accurate and timely record keeping.  

• Escalating material and high risk regulator interactions via the appropriate governance channels.  

• Leading the regulatory change protocol to ensure adequate identification, assessment and management of industry and regulatory changes and trends. 

• Producing quality, concise and accurate risk and compliance reporting using risk data and insights to management, committees and the Board.  

• Providing input to assessment on regulatory matters including breaches and attestations and preparing timely reporting and notification to relevant industry bodies and/or regulators. 

• Assisting with the review and completion of FAR reasonable step assessments and co-ordinating regulatory notifications, as appropriate.  

• Providing effective challenge as part of participation in the decision-making process, ensuring that material decisions are risk based, and risk frameworks support effective decision making. 

• Actively participating and supporting the planning and delivery of risk initiatives and transformations. 

About You 
To be successful in this position you will have the following skills and experience: 

• Relevant Tertiary qualification in a related discipline (e.g. law, finance, business, audit)    

• Demonstrated experience in compliance management within the finance and banking industry. 

• Demonstrated experience in governance and risk management roles, in the financial services sector, and a sound knowledge of APRA prudential standards.  

• Experience with engagement with external parties, regulators and industry forums. 

• Demonstrated experience in risk governance and risk reporting.  

• Ability to work with a high degree of autonomy and be able to demonstrate sound judgment. 

• Strong inter-personal and communication skills with the ability to build effective relationships. 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

About Us

At Spacetalk, we're redefining family technology and safety through innovative digital solutions. As we transition from a hardware-led revenue model to a software-as-a-service (SaaS) platform, our mission is to deliver seamless experiences that connect families at every stage of life. Join us during this pivotal phase of growth and help shape our brand, enhance our customer engagement, and drive the next generation of family technology.

About the Role

We’re looking for an experienced E-Commerce Acquisition Lead to take charge of our digital campaigns during a crucial growth period over the holiday/new year period. This short-term contract will focus on executing acquisition strategies, optimising performance, and boosting online conversions (Shopify, google, meta, amazon). Collaborating closely with our marketing, product, and tech teams, you’ll ensure alignment with our business objectives while leveraging the latest trends and technologies to deliver results.

This is a hands-on role that requires immediate impact through execution, analysis, and optimisation.

What You'll Do

• Implement acquisition strategies across digital channels to drive traffic and conversions.
• Analyse data, adjust campaigns and maximise ROI with a test-and-learn approach.
• Develop SEO strategies and use platforms like Amazon, Meta, and Shopify to drive customer acquisition and sales across our key channels
• Allocate resources effectively to deliver maximum impact within a defined budget.
• Work closely with cross-functional teams to ensure seamless alignment of goals and opportunities.
• Conduct experiments to refine the customer journey and improve conversion rates.
• Stay ahead of e-commerce trends to implement innovative, competitive strategies.
  

We’re looking for a contractor with a proven track record in e-commerce and digital acquisition who can hit the ground running. You thrive in fast-paced environments, have a strong analytical mindset, and are ready to roll up your sleeves to deliver results.

What You’ll Bring:

• 5+ years in e-commerce marketing or digital acquisition, with a strong focus on campaign execution.
• Experience operating Shopify e-commerce platform.
• Experience managing meta and google ads is also preferred media channel experience
• Proficiency in tools like Google Analytics, SEMrush, and digital marketing platforms.
• Experience with SEO best practices and CRM tools.
• A data-driven, creative approach to customer acquisition.
• Strong communication and collaboration skills to work across teams.

• Flexible working environment with a hybrid model of remote work and office presence.

• The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth.
• Career opportunities as Spacetalk continues to scale internationally
• Competetive day rate.

This short-term opportunity allows you to make a meaningful impact by driving key e-commerce initiatives. You’ll work with a dynamic team, leverage cutting-edge tools, and contribute to Spacetalk’s vision of delivering smarter safety solutions for families.