Eligibility:

This position is open only to Australian residents or those with a valid work visa. Applicants who do not meet this criterion will not be considered.

Key Responsibilities:

Sales and Pre-Sales:

• Collaborate with clients and Kodez Account Managers to translate business visions into actionable, iterative outcomes.
• Present technical and business concepts to both technical and non-technical stakeholders effectively.
• Prepare estimates, scope documentation, and author Statements of Work (SoWs) with input from the consulting team.
• Drive client workshops to define and align project outcomes with business goals.
• Handle ambiguity in client requirements, adapt to changes, and influence stakeholders to achieve mutually favorable outcomes.
• Recommend custom vs. off-the-shelf solutions based on project goals and budgetary concerns.

Project Management and Oversight:

• Own and oversee project delivery from proposal through production.
• Lead development squads or individual engineers using iterative methodologies.
• Act as an escalation point for project risks and issues, ensuring effective resolutions.
• Manage project scope, timeframes, and budgets while maintaining a regular cadence of reporting.
• Participate in Agile ceremonies such as sprint planning and retrospectives.
• Provide oversight across multiple projects, domains, and clients simultaneously.

Technical Leadership:

• Architect and implement solutions using Azure DevOps, Kubernetes, and other modern cloud platforms.
• Develop infrastructure as code with tools such as Terraform, Pulumi, ARM templates, or Bicep.
• Guide teams on CI/CD best practices and ensure adherence to security and scalability standards.
• Make informed technical decisions that align with client goals, operational costs, and disaster recovery.
• Serve as a validation point for key architectural decisions and feature prioritization.
• Stay abreast of new technologies and frameworks, actively upskilling to maintain expertise.

Leadership and Mentoring:

• Act as a senior leader and brand ambassador for Kodez, driving inclusivity and mental health commitments.
• Mentor and support junior team members, helping them navigate technical and client-related challenges.
• Provide input on team succession planning, performance reviews, and professional development initiatives.
• Participate in recruitment activities, including technical interviews and consultant selection.

Key Technical Skills:

• Proficiency in .NET Core development.
• Expertise in Azure, Azure DevOps, and GitHub.
• Advanced knowledge of Kubernetes and container orchestration.
• Strong background in identity management and OAuth solutions.
• Proven experience in cloud cost management and optimization.
• Hands-on experience with infrastructure as code using Terraform, Pulumi, ARM, or Bicep.
• Familiarity with DevSecOps practices and frameworks.

Soft Skills:

• Exceptional communication and stakeholder management skills.
• Ability to navigate complex client relationships and mediate competing priorities.
• A collaborative mindset with the ability to lead, mentor, and inspire teams.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and leadership within Kodez.
• Flexible work arrangements with a focus on work-life balance.
• A supportive, inclusive, and innovative work culture

About the Position 
 
This role will have responsibility for leading the team that makes every customer in their Major Area committed to Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer. 
 
This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success. 
 
Responsibilities 

• Owns the overall success, renewal and growth for all customers in a defined Major Area 

• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers 

• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities 

• Create evangelists by listening to customers closely and delighting them with our user experience and service 

• Create growth opportunities with new product features and enhancement information 

• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper 

• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices 

• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales. 

• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale 

• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy 

• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses 

• Customer obsessed mindset in driving value and NPS across all CEG pillars 

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success. 

• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time. 

Background and Experience 

• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale 

• Proven market experience for the nominated Major Area 

• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment. 

• Excels in navigating a highly collaborative and highly matrixed environment 

• Proven experience building and running a business with the right operational skills 

• Proven track record working with Product Management to deliver customer functionality – in this case to drive adoption 

• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function 

We're looking for Job Coaches to join our dedicated and passionate team in Charlestown and surrouding suburbs.

   ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: Charlestown NSW 2290, Australia
When; Tuesday, 17th December- 12:00PM to 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347