• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

This opportunity is part of the IDL Segment Technology Solution Services where our vision is to deploy technology that delight our customers and enable markets to accelerate digital adoption

The Sr Mgr-Digital Tech Lead reports into the Director-Digital Platform Lead and responsible for the development, support and services of the digital platform. The Digital Tech Lead partners with the vendors and Commercial Products and Platforms teams to craft and deliver the solutions to the markets and segment.

The Tech Lead is responsible for the readiness of capabilities and services of the systems within the group ensuring they are secure and standardized and can be easily consumed by the markets. Ensuring the solution and standard processes are consistently applied across all markets.

Accountabilities & Responsibilities:

• Build and maintain relationships with key stakeholders including market representatives, deployment teams, and development teams
• Lead the readiness assessment of digital platforms and products
• Develop and implement global processes, policies, and standards for digital solutions
• Provide training and support to teams on new digital solutions and processes
• Collaborate with Product and segment teams to align digital solutions with business objectives and market needs
• Coordinate with technical teams to ensure seamless integration and implementation of digital solutions
• Identify and analyse potential risks associated with digital solutions and implement strategies to mitigate them
• Ensure the quality of digital solutions by establishing and monitoring quality standards and metrics
• Stay updated with the latest trends and advancements in digital solutions to drive continuous improvement and innovation
• Monitor the performance of digital solutions and processes to ensure they meet established goals and benchmarks
• Oversee the allocation and management of resources to support the implementation and maintenance of digital solutions