Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Adelaide. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About the opportunity 

Join our Global Operations vertical as Resource Planning & Insight Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. 

Reporting into Director, Operational Reporting and Analysis, you will help us support the development of resource planning, reporting and analysis across the newly formed global operation function. 

 Some of the other responsibilities include: 

• Develop resource planning and short-term forecasting for Xplor in AUS/NZ including the design and build of processes, systems and models. 
• Develop a management information reporting framework 
• Deliver reports and insights that drive the appropriate action to move the business forward. 
• Identify trends and detail areas for potential improvement, providing greater efficiencies and cost saving to the business. 
• Work proactively with revenue owners to improve the quality, consistency and transparency of financial information and forecasts, thus ensuring the Global Operations business is right sized. 
• Leading the service and headcount planning meetings ensuring that planning decisions and actions are based on accurate planning data and sound operational and customer experience criteria. 
• Undertake the analysis of operational performance data identifying the causes of below standard service performance and support the implementation and delivery of appropriate remedial measures. 
• Contribute expert input to the decision making processes, pro-actively identifying potential threats to customer experience and service performance and suggesting suitable mitigating actions. 

 Location: For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and 3 working from home. 

We are currently seeking a passionate and skilled physiotherapist with a special interest in women's health and expertise in clinical Pilates to join dynamic team in Willoughby, Sydney. This is an exciting opportunity for a dedicated professional who is committed to providing high-quality care to patients of all ages and backgrounds.

Key Responsibilities:

• Conducting assessments and developing individualized treatment plans for patients with women's health concerns, including pelvic floor dysfunction, prenatal and postnatal care, and musculoskeletal issues related to pregnancy and childbirth.
• Providing evidence-based physiotherapy interventions, including manual therapy, exercise prescription, and education, to promote optimal health and function.
• Delivering group and individual clinical Pilates sessions to help clients improve strength, flexibility, and overall fitness while addressing specific rehabilitation goals.
• Collaborating with multidisciplinary healthcare teams to ensure comprehensive and coordinated care for patients.
• Maintaining accurate and thorough clinical records, including treatment notes and progress reports.

• Bachelor's or Master's degree in Physiotherapy from a recognized institution.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum of 2 years of clinical experience as a physiotherapist, with a focus on women's health.
• Certification or extensive experience in clinical Pilates instruction.
• Strong communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
• Commitment to ongoing professional development and evidence-based practice.
• Eligibility to work in Australia.

• Support to obtain clinical Pilates qualification  
• Modern spacious clinic with large Pilates studio 
• Fun, friendly and supportive team environment – it is a great opportunity to work with an established caseload and also build your client list 
• Access to online educational webinars run by a huge network of health professionals across Australia on a variety of hot topics 
• Full-time/part-time salary or contractor opportunities
• Career development opportunities
• Annual CPD allowance 
• Close to shops and public transport 
• Affiliated with multiple semi-elite sporting teams 

If you are a motivated physiotherapist who is passionate about women's health and clinical Pilates, we encourage you to apply for this rewarding opportunity. For more information you can reach out to Anna at [email protected]

A member of the Global HSE Team and reporting directly report to the Manager HSE Systems, this role is responsible for leading the delivery of BlueScope’s HSE reporting, data assurance, communications and associated activities and provides meaningful and targeted data and information reports and disclosure to internal and external stakeholders.

Responsibilities include:

• Coordinating and developing internal and external HSE reports including Dashboards, QBR, Sustainability Reports, BSL results and  Worldsteel
• Coordinating HSEC and ELT meeting agendas and paper submissions
• Managing HSE data verification and assurance. Ensuring relevance of information, driving continuous improvement, as well as the awareness of any potential deficiencies
• Managing the 2L Group HSE Awards Programs and any external HSE submissions (e.g. Worldsteel). Support 1L Business Units HSE for alignment and consistency
• Integrating and aligning H&S,  Environmental and Process Safety data verification and assurance processes with Sustainability Governance Framework
• Ownership of HSE Reporting standards and associated tools; ensuring they are maintained and reviewed with stakeholder for continuous improvement
• Providing subject matter expertise to the business in the area of HSE reporting including having a deep interest and understanding of global HSE reporting standards, emerging practices, innovations and processes

This role can be based in our Melbourne CBD, Wollongong or Brisbane office with occasional domestic and international travel.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)

As Technical Lead, you will primarily be responsible for improving the effectiveness and efficiency of the usage of IT systems. You will contribute to conversations and decisions around the most effective platform for operations and will report to the Team Leader.

**To be eligible for this position you will need to hold Australian Citizenship or Permanent Residency.**

What you’ll bring

Extensive knowledge of and experience with Active Directory relating to:

• Management and best practices
• Security
• Troubleshooting
• Architecture
• Backup and disaster recovery
• Compliance to auditing requirements such as ISO standards, Essential 8

Additionally, extensive knowledge of and experience with managing the below is desired:

Domain Name Services (DNS)

Active Directory Federation Services (ADFS)

Network Policy Server (NPS)

Public Key Infrastructure (PKI) and certificate management

Utilising PowerShell for automation
Responsibilities

• Provide specialised skills and services to maximise platform use and efficiency
• Provide expert advice and guidance to business stakeholders to deliver short-term and long-term goals of Datacom
• Contribute to future planning, standards and guidelines
• Investigate available hardware and/or software and provide recommendations
• Build and maintain strong relationship with all stakeholders including third party providers and Datacom management of all levels

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Our Benefits

• Annual Bonus Payments & Private Health Insurance
• Flexible Work Arrangement Options
• Competitive Parental Leave
• Reserve & Community Service Leave
• Gym Membership discount
• Healthcare / Medical Insurance
• Career Development Opportunities
• Employee Share Purchase Plans
• Free Parking
• And much more!

Our Team

Thales AMS (Airspace Mobility Solutions) is providing leading edge airspace control and security solutions for the commercial and defence sectors, as well as digital solutions for Unmanned Traffic Management (UTM) and Digital Aviation.

AMS represents revenues of over 500 million Euros worldwide and is the global market leader in the Air Traffic Management space, and one of the most credible players in the new UTM space.

We control 11% of the global airspace with our technologies and we continue to strive to be at the forefront of the air traffic management space.

This position may be suitable to a current Lead who is looking to expand their scope or for someone

.

Your Role

As the Cybersecurity Lead within the Air Mobility Solutions (AMS) division, you will play a critical role within the engineering competence centre. Managing a small team, you will play an integral part in defining and executing the Cyber engineering strategy.

The ideal candidate will still be ‘hands on’ as this role will be a split of 70% hands on operational to 30% team management.

Some Key elements of this position:

• Collaborate closely with the Head of Discipline BL and the APAC Engineering Manager to define and execute the Cyber engineering vision and strategy, aligning it with the specific region context and objectives.
• Contribute to the formalization and communication of the discipline processes, practices and tools, ensuring they meet international standards.
• Responsible for the adoption of new technologies linked to our business (DevSecOps,..).
• Monitor and assess how cyber current practices and tools contribute to projects and products to ensure they meet established objectives and milestones
• Ensure that cyber engineering practices follow local and international regulation and standards and advise on the development of optimal trade-off to deliver a compliant and design to cost solutions. 
• Work to promote and enhance people training and upskilling to build a strong and sustainable discipline.

On day one, you will ideally bring:

• Expert knowledgeable in multiple levels of cybersecurity practices and substantial knowledge of Cybersecurity
• Familiarity with Cyber risks analysis and Cyber Crisis Management within multiple domains (defence, government, civil)
• Ability to provide cybersecurity advice and guidance on complex projects to ensure that the security architecture is defined based on a risk analysis
• Passion to engage and develop your team through the use of collaborative work and challenging approaches
• Ability to capitalise on the laws, norms and standards in order to help define an efficient cybersecurity strategy for the organisation
• Relevant degree, ideally graduated with a Master of Engineering or Computer Science or you have significant experience in team management
• Australian Citizenship

#HN-LN1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Major Accountabilities:

Achievement of the sales plan for the region

• Coach and motivate the sales team
• Responisble for commercial arrangements within the region

Responsible for building and maintaining positive professional relationships with all external stakeholders in the territory:

• Assist the sales team in maintaining relationships and gaining commitment and usage of promoted products through meeting with key customers
• Representation of the company at trade association meetings to promote product

Organisational Development:

• Clear evidence of the desired behaviours and accountabilities being driven across the team
• Regional Sales team has:
• Aligned, SMART objectives in place in a timely manner
• Quality development plans in place on the TMS system that are being actioned
• Regular coaching sessions and one to one discussions
• Drive and own the talent selection / hiring process for key roles

Act in accordance with Alcon Values and behaviours.

Education/Qualifications: Tertiary qualifications in Science or Business

Skills/Experience:

Minimum:

A minimum of 5-10 years sales experience in medical devices

Proven record of Sales success

Logical and systematic approach to achieve objectives of the role.

Strong understanding of Ophthalmic procedures, product technology

Ability to set objectives

Strong leadership experience

5+ Sales management experience

All applicants need to have full Australian work rights.

Relocation could be considered for the right candidate in Australia.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

THE ROLE

Exciting career opportunity for a technically strong Level 1 / Level 1.5 Service Desk Engineer looking to take the next step in their career as a IT Technical Support Lead to train and develop our growing team. To be successful in this role you will be someone who is passionate about delivering exceptional support to our customers whilst overseeing the day-to-day operations of our high-performing L1 Support Team. You will be an autonomous operator who takes pride in delighting our customers with your quality service, but who also inspires and can lead a team by example to a shared goal. You will oversee the day-to-day operations for the team including ticket management, technical escalations, advising on client processes & procedures and direction for the team as needed. The role will start as a full-time in-office position and after 3 months, can take one work day from home.

KEY RESPONSIBILITIES

1. Support Excellence

• Ensure customer Service Level Agreements (SLA) are met.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in completing technical work, resolving incidents and reducing backlogs.
• Focus on first-call resolution and ensure ticket hygiene is being maintained.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively take ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets weekly ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Leadership

• Provide mentoring, feedback and direction to the team whilst demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Foster trust with the team and build positive working relationships.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.

• Minimum 5 years’ professional work experience

• Minimum 5 years’ IT industry experience
• Minimum 2 years’ MSP / Cloud provider experience
• Technical Experience in:

o    Microsoft 365, User management including security and email support

o    Networking, server and VPN

o    Desktop apps and Microsoft suite

o    PC hardware; network printers and other devices

o    ITSM Tools; process and technical mindset

o    Incident Management

o    Problem Management

• HSC or Equivalent
• Must have industry certifications
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches