This role reports to the Senior Director, Global Employee Customer Management Leader.

The successful candidate will be responsible for day-to-day operations of a well-established regional SME team within our Global Customer Support organization.

This includes providing in-person leadership to managers, technical support engineers, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, and meeting or exceeding SME team key performance indicators.

The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support.   

Responsibilities 

• Listen and drive the best possible internal employee experience and to recruit and retain the best technical talent possible
• Partner with local leadership both within and outside the support organization to provide an exceptional Customer and case support experience including real-time phone and web channels
• Develop and effectively drive local initiatives to help meet our Global Customer Support objectives as measured through key results including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), aging backlog, NPS, engineer productivity, and to keep customers informed through the case relief process Responsible for People Management, including managing multiple managers, hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion, customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Understanding the ServiceNow platform and its components
• Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage the company’s and department’s vision, goals, mission and values. 

The Risk Lead will serve as the subject matter expert (SME) on the management of risk related arising from the provision of medicinal products and medical services. The Risk Lead will work with the GM Compliance to establish the risk management strategy and risk frameworks for the Montu Group. This role will play a crucial role in building a sustainable compliance environment across the Montu group.

Key Responsibilities:

• Risk Strategy & Frameworks: Support the GM Compliance in shaping the risk management strategy, integrating risk processes into strategic planning, and addressing financial and non-financial risks. Design and implement robust frameworks that meet regulatory standards and industry best practices.
• Risk Assessment & Mitigation: Conduct comprehensive risk assessments, recommend solutions, and implement tools to centralise and streamline risk management across the organisation.
• Advisory & Insights: Provide actionable insights to senior management on risk trends, emerging threats, and mitigation strategies to support decision-making.
• Reporting & Metrics: Prepare detailed risk reports for senior leadership and regulators, while developing dashboards to monitor and measure risk effectively.
• Training & Culture: Lead risk training initiatives, enhance employee awareness, and foster a positive risk culture throughout the organisation.
• Performance Objectives: Achieve individual and departmental OKRs and KPIs aligned with organisational goals.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking an experienced Sales Operations Specialist for our Asia Pacific and Japan operations. This is an opportunity to work within an organisation on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

What you get to do in this role:

• Serve as a Trusted Deal Coach to the Sales Organisation in Australia and New Zealand.
• Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
• Provide effective onboarding and systems trainings for sales reps.
• Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process.
• Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices.
• Review Quotes and generate Order Forms for accuracy and completeness.
• Ensure all deals are approved within pricing and discount policies.
• Interface with Order Management to ensure accuracy of booked deals
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimise deal structure and accelerate deal velocity.
• Conduct UAT testing for process improvement.
• Support Quarter-end.

The Talent Acquisition Lead will be responsible for supporting a group of unique brands under MedHealth's Rehabilitation and Return to Work division including WorkFocus Australia, SIS Rehab, Total Workfit Solutions, Benchmark and Kairros.

With locations nationally this role offers the ability to work from anywhere in Australia.

The Talent Acquisition Lead is responsible for the implementation and delivery of talent acquisition strategies and will lead and develop a team of talent acquisition advisors to deliver best in market candidate experiences. As the Lead, you value data and strive to continuously leverage digitalization, improve performance metrics and build value-added internal stakeholder relationships.

Supported by digitalization tools delivering efficiencies to remove the burden of administration, you enjoy contributing of external trends, workforce planning. candidate sourcing strategy innovation, talent pooling and hiring leader training to ensure the business is recruiting best fit candidates in a timely, cost effective and professional manner.

Our Talent Acquisition Leaders lead from the front through the hands on delivery of end to end recruitment activities while supporting the Talent Acquisition Manager to deliver key talent initiatives including international campaigns, careers events and D&I.

Job Description

We are looking for a Senior Data Scientist to join DataWorks, where you’ll be the technical lead for machine learning and predictive modelling projects. You will play a key role in developing end to end solutions and also own the implementation. This is a hands-on technical role where you’ll spend 80% of your time coding, building models and solving complex problems. While you’ll mentor junior team members and provide technical leadership, this is not a people management position although there is opportunity to do so in future as our small team grows.

Problems we’re working on include:

• Optimising marketing spend and mix for sustainable ROI
• Optimising call centre operations (prioritisation, demand) and driving performance with the right incentives
• Supporting marketing performance by analysing customer needs and effectiveness of creatives and other strategies

We have a hybrid working arrangement from our Sydney CBD offices.

Key Responsibilities:

• Lead the design, development, and implementation of data science models, responsible for designing and delivering technically complex Data Science initiatives that produce significant business value. Examples include churn prediction, forecasting on call centre performance and digital marketing demand, media mix models, clustering and segmentation, call centre activity simulation, speech to text and text analysis.
• Utilize advanced techniques in machine learning, deep learning, and causal inference to drive business insights and optimize performance.
• Collaborate with cross-functional teams (data engineers, business stakeholders, C Suite) to understand business needs and translate them into actionable data science solutions.
• Develop production-level code using Python, ensuring scalability and integration with cloud platforms such as AWS, GCP, or Azure.
• Use SQL and ETL processes to manipulate and extract data from relational databases.
• Communicate findings and insights effectively to both technical and non-technical stakeholders.
• Provide mentorship to junior team members and contribute to the overall growth of the team.

Advanced Technical Skill:

• Expert-level knowledge of machine learning techniques (e.g. GBMs, clustering) across a variety of business problems and data sets and experience across the full life cycle of model development,  deployment and maintenance. Proficiency in SQL and at least one programming language (e.g., Python, R)
• Strong ability to align technical solutions with business strategy, and to communicate complex findings to senior stakeholders
• Experience in setting timelines, deliverables, and navigating resourcing challenges
• You will have demonstrated clear and thorough logical and analytical thinking, as well as problem-solving skills and high attention to detail.
• Experience with visualization tools like PowerBI is a plus.
• Experience working in a cloud (AWS / GCP / Azure) environment is a plus

Why Join Us:

• Work in a small dynamic and innovative team driving real business impact, with strong buy-in from C Suite.
• Opportunities for professional growth and development in as a technical lead.
• Collaborative culture and cross-functional engagement with various teams and stakeholders. Autonomy in developing solutions and opportunity to drive high impact change in the business.

Job: Experienced Business Developer in HR/ Recruitment (Freelance)

Are you a seasoned professional with a proven track record in both recruitment and/or B2B business development? We're looking for an experienced Recruiter (Business Development Associate) to join our team and drive our growth by building and nurturing relationships with global/ international clients.

Key Responsibilities:

• Develop and implement strategic business development plans to expand our client base in the recruitment industry.
• Identify and engage with potential clients, presenting tailored recruitment solutions to meet their needs.
• Build and maintain strong relationships with clients and stakeholders, ensuring exceptional customer satisfaction.
• Collaborate with internal teams to deliver high-quality recruitment services and achieve business objectives.
• Monitor industry trends and market conditions to identify new business opportunities.
• Prepare and deliver compelling presentations and proposals to prospective clients.
• Achieve and exceed sales targets through effective business development strategies.

Requirements:

• Minimum of 1 year of proven experience in business development, HR or preferably within the recruitment industry.
• Demonstrated success in working remotely and with various clients.
• Exceptional ability to build and maintain relationships with stakeholders such as clients and candidates.
• Strong communication, negotiation, and presentation skills.
• Highly motivated self-starter with a proactive approach to achieving goals.
• Ability to work independently and as part of a collaborative team.

Commission is 50% (for each deal)

About the Position 
 
This role will have responsibility for leading the team that makes every customer in their Major Area committed to Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer. 
 
This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success. 
 
Responsibilities 

• Owns the overall success, renewal and growth for all customers in a defined Major Area 

• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers 

• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities 

• Create evangelists by listening to customers closely and delighting them with our user experience and service 

• Create growth opportunities with new product features and enhancement information 

• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper 

• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices 

• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales. 

• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale 

• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy 

• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses 

• Customer obsessed mindset in driving value and NPS across all CEG pillars 

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success. 

• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time. 

Background and Experience 

• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale 

• Proven market experience for the nominated Major Area 

• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment. 

• Excels in navigating a highly collaborative and highly matrixed environment 

• Proven experience building and running a business with the right operational skills 

• Proven track record working with Product Management to deliver customer functionality – in this case to drive adoption 

• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function 

An internal opportunity within our Finance team has created an exciting opening for a Regional Finance Director to join a progressive organisation with a strong, people-focused culture in Sydney.

In this senior leadership role, you will leverage your extensive finance expertise and proven ability to build strong relationships with stakeholders to drive financial performance, enhance commercial outcomes, and support strategic decision-making across the region.

As the Regional Finance Director, you will be responsible for leading the regional finance team, fostering career development and mentoring team members, while serving as the key business partner for regional leadership. Your role will focus on delivering project financial plans, improving commercial results and driving financial acumen across all phases of the project lifecycle.

Reporting directly to the ANZ Finance Director, you will also play a pivotal role in collaborating with operations and senior leadership to ensure the successful delivery of financial and business goals.

This is a rare opportunity to lead from the front, shape financial strategy and inspire a high-performing team in a dynamic and innovative organisation.

What will a day in this role look like:

• Collaborate with regional leadership to influence bid and pricing strategies, ensuring profitability and cash flow optimization.
• Lead the monthly close process, ensuring the timely and accurate preparation of financial reporting.
• Oversee revenue recognition in line with company policies and analyse overhead expenditures for the region.
• Develop and execute financial strategies that align with AECOM’s regional and global objectives.
• Manage financial risks by anticipating challenges, analysing economic and commercial conditions and taking preventive measures.
• Ensure full SOX compliance, support annual audits, and maintain strong internal controls to protect the organization’s financial integrity.
• Provide fact-based commercial insights, leveraging data from internal and external sources to guide strategic business decisions.

Our client’s success is our success. And you make it happen! 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future and our Group Risk and Compliance team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50. 

We are looking for a Governance and Regulatory Affairs Lead.  

The Governance and Regulatory Affairs Lead will actively drive robust governance to enable the Risk Management Framework and Strategy (RMFS) and manage industry body and regulatory engagements in accordance with internal protocols. 

This is a highly visible role in the business and will be responsible for the delivery of core enablers including governance, risk culture, and industry body and regulatory engagements. The responsibilities of the role include:  

• Developing and implementing the Regulator Engagement Policy and regulator engagement strategy, applying strong practices for regulatory and industry liaison to foster positive government and industry relations and relationships.   

• Applying the emerging risk management framework including internal and external environmental scanning and coordinate risk management activities to enable effective management of emerging risks. 

• Build and lead internal community to facilitate consultation, feedback and knowledge sharing on matters relating to policy setting and reviews, regulatory change and emerging risks.  

• Interacting with regulators and industry bodies and ensuring all interactions meet policy standards with accurate and timely record keeping.  

• Escalating material and high risk regulator interactions via the appropriate governance channels.  

• Leading the regulatory change protocol to ensure adequate identification, assessment and management of industry and regulatory changes and trends. 

• Producing quality, concise and accurate risk and compliance reporting using risk data and insights to management, committees and the Board.  

• Providing input to assessment on regulatory matters including breaches and attestations and preparing timely reporting and notification to relevant industry bodies and/or regulators. 

• Assisting with the review and completion of FAR reasonable step assessments and co-ordinating regulatory notifications, as appropriate.  

• Providing effective challenge as part of participation in the decision-making process, ensuring that material decisions are risk based, and risk frameworks support effective decision making. 

• Actively participating and supporting the planning and delivery of risk initiatives and transformations. 

About You 
To be successful in this position you will have the following skills and experience: 

• Relevant Tertiary qualification in a related discipline (e.g. law, finance, business, audit)    

• Demonstrated experience in compliance management within the finance and banking industry. 

• Demonstrated experience in governance and risk management roles, in the financial services sector, and a sound knowledge of APRA prudential standards.  

• Experience with engagement with external parties, regulators and industry forums. 

• Demonstrated experience in risk governance and risk reporting.  

• Ability to work with a high degree of autonomy and be able to demonstrate sound judgment. 

• Strong inter-personal and communication skills with the ability to build effective relationships. 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

About Us

At Spacetalk, we're redefining family technology and safety through innovative digital solutions. As we transition from a hardware-led revenue model to a software-as-a-service (SaaS) platform, our mission is to deliver seamless experiences that connect families at every stage of life. Join us during this pivotal phase of growth and help shape our brand, enhance our customer engagement, and drive the next generation of family technology.

About the Role

We’re looking for an experienced E-Commerce Acquisition Lead to take charge of our digital campaigns during a crucial growth period over the holiday/new year period. This short-term contract will focus on executing acquisition strategies, optimising performance, and boosting online conversions (Shopify, google, meta, amazon). Collaborating closely with our marketing, product, and tech teams, you’ll ensure alignment with our business objectives while leveraging the latest trends and technologies to deliver results.

This is a hands-on role that requires immediate impact through execution, analysis, and optimisation.

What You'll Do

• Implement acquisition strategies across digital channels to drive traffic and conversions.
• Analyse data, adjust campaigns and maximise ROI with a test-and-learn approach.
• Develop SEO strategies and use platforms like Amazon, Meta, and Shopify to drive customer acquisition and sales across our key channels
• Allocate resources effectively to deliver maximum impact within a defined budget.
• Work closely with cross-functional teams to ensure seamless alignment of goals and opportunities.
• Conduct experiments to refine the customer journey and improve conversion rates.
• Stay ahead of e-commerce trends to implement innovative, competitive strategies.
  

We’re looking for a contractor with a proven track record in e-commerce and digital acquisition who can hit the ground running. You thrive in fast-paced environments, have a strong analytical mindset, and are ready to roll up your sleeves to deliver results.

What You’ll Bring:

• 5+ years in e-commerce marketing or digital acquisition, with a strong focus on campaign execution.
• Experience operating Shopify e-commerce platform.
• Experience managing meta and google ads is also preferred media channel experience
• Proficiency in tools like Google Analytics, SEMrush, and digital marketing platforms.
• Experience with SEO best practices and CRM tools.
• A data-driven, creative approach to customer acquisition.
• Strong communication and collaboration skills to work across teams.

• Flexible working environment with a hybrid model of remote work and office presence.

• The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth.
• Career opportunities as Spacetalk continues to scale internationally
• Competetive day rate.

This short-term opportunity allows you to make a meaningful impact by driving key e-commerce initiatives. You’ll work with a dynamic team, leverage cutting-edge tools, and contribute to Spacetalk’s vision of delivering smarter safety solutions for families.