• Part-time (0.8FTE) position until June 2025 (possibility to extend. Funding dependent)
• Based at our Port Macquarie, Coffs Harbour OR Byron Bay office.
• $54 - $56.47 (depending on qualifications and expereince) + 11% Super + Generous Salary Packaging benefits of up to $18,550    

Are you a born leader, passionate about mental health and ready to drive meaningful change? We are excited to announce that we are recruiting into the position of Team Leader for the Enhanced Adult Complex and Severe Mental Health Service, a collaborative initiative between EACH and Health Voyage.

As the Team Leader, you will spearhead the implementation of an enhanced model of care for clients referred through the Primary Mental Health Program. This pivotal role involves establishing robust clinical governance systems, integrating existing mental health nurse staff into the new care model, and developing comprehensive supervision and support structures for new team members. You will be working closely with senior staff, including the consultant psychiatrist, senior Health Voyage staff, and the Service Manager, while also holding a negotiated clinical caseload.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Jenna Bamborough-Lahey (Operations Manager - Primary Mental Health) at [email protected]

About you
We encourage you to apply if you are curious, reflective, and open to continuous learning and new ways of working, as well as having the ability to lead by example and develop a supportive high performing clinical team.          

To excel in this position, you will also possess the following:

• Significant experience leading, mentoring and managing a multi-disciplinary team, growing a team and expanding a service or practice.
• Knowledge and experience in clinical governance, including undertaking clinical audits and risk management processes.
• Significant experience in the provision of mental health care.
• Knowledge and understanding of the theory underpinning evidence based interventions and clinical practice as well as demonstrated excellence in practical application of such, in the areas of complex and severe mental health.
• Demonstrated ability to develop and maintain linkages and networks with a range of external stakeholders to facilitate clear referral pathways.

This is an exciting role within the product team, focused on serving clients to whom we deliver business focused insights. You will be instrumental in the production and delivery of insights to these clients, liaising with clients on their needs, overseeing question drafting and analysis and delivering client presentations.  You will work closely with more junior members of the team helping them to improve their analytical capability and the actionability of their work. 

Key Responsibilities 

• Advancing the depth and actionability of insights provided to clients, ensuring on time delivery that exceeds expectations 
• Maintaining deep understanding of the client’s strategic priorities and how these can be addressed via our research
• Overseeing and providing feedback on output produced by more junior members of the team inclusive of drafted survey questions, analysis and client presentations
• Identifying and implementing innovative research approaches and methodologies
• Conducting training on Q, analysis techniques
• Ensure the smooth running of business focused programs in Australia and New Zealand ensuring fieldwork is completed without delay and final data received is of expected quality
• Being a key point of contact for clients where they have questions on what we have delivered or could deliver 
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Virtual/in-person delivery of selected client presentations 
• Supporting Client Success in attending client calls to take client briefs / writing analysis plans
• Producing marketing / sales collateral

• Minimum of 3-5 years experience in a research agency environment or research role
• Experience working with banks / financial services providers
• Experience in delivering presentations to clients or a desire to do so 
• Experience of using data/research software such as SPSS and Q
• Experience of using data and research to deliver customer insights
• Experience managing primary research from the design stage through delivery
• Experience working with external panel suppliers
• An ability to focus on client service above all else
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus
• The ability to work and communicate effectively 
• Excellent organisational skills
• The ability to challenge the status quo and think outside the box.

• Salary: Competitive
• Great opportunity to work with a global team
• 25 days annual leave + public holidays + birthday leave
• Flexible working arrangements
• Regular employee awards
• Monthly social events
• Defined training pathways for career progression
• A non-hierarchical open team environment with ready access to senior staff