• Manage and nurture existing client relationships to ensure high satisfaction and retention
• Develop and implement strategic account plans to drive growth and maximize client value
• Collaborate with internal teams (e.g., sales, product, support) to ensure seamless client experiences
• Identify and pursue upselling and cross-selling opportunities within your account portfolio
• Monitor and report on key account performance metrics and client health indicators
• Conduct regular client meetings, product demonstrations, and business reviews
• Proactively address client concerns and escalate issues when necessary
• Stay up-to-date with industry trends and product developments to provide valuable insights to clients

Shift is seeking an experienced Events & Sponsorship Manager to join the Marketing Team as part of the brand function. The ideal candidate will be responsible for delivering an elevated events experience for both external and internal events. This includes events for Shift’s partner-led channels (brokers, merchants and other industry partners), Shift’s internal channels (Strategy Week, shareholder briefings and offsites) and coordinating sponsorship activities with key industry bodies. With a strong focus on increasing brand awareness, engagement, and acquisition.  

Are you a highly experienced BDM with good relationships within the Commercial/Asset Finance Broker channel? Do you thrive on building new business whilst building rapport with customers? In this role you will use your highly developed relationship skills to increase revenue through our broker channel. You will work closely with internal teams to ensure our customers are at the forefront of everything we do. You’ll also be involved in building our brand through industry events and presenting within the finance sector.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Role:

As our Practice Manager you will manage the consulting practice for the implementation of treasury solutions to ensure engagements meet client needs, business requirements and future business growth objectives.

What You Will be Doing:

In this role you will:

• Manage a consulting team and strategy to effectively execute business plans and develop consulting offerings to address market opportunities

• Manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice

• Maintain responsibility for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management

• Ensure generated revenue meets or exceeds plan for FIS Consulting Services Business.

• Ensure consulting engagements provide excellent client satisfaction and client loyalty.

• Manage consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning.

• Collaborate with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.

• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.

• Maintain quality client relationships to gain referrals for new clients

• Nurture relationships, define consulting engagements to support relationship needs and sells the initiative.

• Consult with clients on the most strategic technology projects within a practice area. 

What You Bring:

• A proven Corporate Treasury or Consulting background for large complex multiple industry practices

• At least 7 years’ experience in management ideally in a treasury team or financial services consulting

• Experience of treasury management system implementation and professional services for corporates and/or banking and financial services is preferred

• Broad knowledge of regulatory requirements, financial institution operations, and risk management

• Negotiation skills regarding complex issues and sound experience in relationship management with stakeholders including C Level clients and management

• Adaptable and able to work well under pressure in fast-paced, changing business environments

• Bachelor’s degree in business administration or Finance or the equivalent combination of education, training, or work experience

What We Offer:

A career at FIS is more than just a job. It’s the opportunity to work for a Global Fortune organisation and to change the shape of the future of Fintech. At FIS we offer you:

• An opportunity to make your mark with an industry leader

• A hybrid, flexible and collaborative work environment

• A competitive remuneration package including subsidised medical and personal insurances and an employee share scheme

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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As part of the ANZ Marketing team, the Industry Marketing Manager will make a measurable difference by developing the end-to-end market strategy, plan and execution of that plan to drive influenced pipeline and impact for their Nearmap industry vertical.

The mission of this individual is to foster valuable partnerships within the industry vertical ‘squad’ and align marketing plans to help them achieve their territory targets. The Industry Marketing Manager is the marketing expert within the squad operating with a collaborative, agile, results-driven mindset.

What we are looking for:

The ideal candidate will be expected to be adept at the following:

• Stand as the vertical marketing champion with internal squad, responsible for formulating and executing strategically focused end-to-end marketing programs including events and digital campaigns, to drive demand to achieve pipeline and squad goals.
• Build strong aligned relationships with both the sales and product teams.
• Provide direction to internal and external creative resources to brief, conceptualise, create and tactically execute localised campaigns.
• Manage marketing budgets and demonstrate fiscal responsibility when delivering marketing assets and activities.
• Evaluate the impact of marketing programs in achieving their stated objectives.
• Present to the ANZ GTM at quarterly business reviews on marketing activity and performance.

Our Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems across NSW, QLD, WA, VIC, NT and soon to be TAS. Our team minimise downtime, coordinate onsite maintenance and repairs, as well as provide Australia-wide customer service. The Service Centre operates two shifts a day, seven days a week.

Based in our St Leonards head office, our Service Centre Manager is responsible for leading this integral function of TOMRA by having a strong focus on polices, processes, continuous improvement and training.

What you’ll be doing:

• Focusing on maximizing Machine uptime and high customer satisfaction
• Accountable for Service Centre KPIs and ensuring these are appropriately cascaded down the team
• Overseeing and reviewing performance of all Service Centre team members and working with team members to drive results
• Maintaining an inclusive and collaborative culture within the Service Centre
• Training and development of team members, as well as coaching and empowering senior team members in their role
• Championing continuous improvement of Service Centre processes
• Acting as the conduit between the Service Centre and other teams, both within TOMRA and externally
• Generating regular reports for internal stakeholders on Service Centre performance
• Providing input to business activities on Service Centre capabilities, processes and customer feedback trends.
• Managing the Service Centre roster to ensure it is suitably staffed across all operating hours