The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

We're looking for Job Coaches and In-Work Support Consultants to join our dedicated and passionate team in Kings Meadows and surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Where: Kings Meadows NSW 2500
When; Wednesday, 15th January 2025  (1:00PM - 3PM )

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

The BlueRock Digital team is looking for an enthusiastic and driven graduate who will work with clients to support the development of their operational/growth strategy with a particular focus on business systems implementation and integration. This role will supply you with the training and guidance to build expertise at a systems and process level, with a strong focus on the design, implementation, integration, and optimization of systems. The ideal candidate will bring a blend of foundational skills from university and the ambition to drive innovative solutions and enhance operational efficiency for clients

What you will be doing:

• Deploy and configure business systems to meet client needs.
• Perform systems process mapping and conduct needs analysis sessions with clients.
• Ensure seamless integration with existing infrastructure and processes to align with client needs.
• Customize system settings and options to optimize performance and functionality.
• Ensure system settings comply with industry standards and best practices.
• Perform thorough testing and validation of system implementations.

About BlueRock Digital

BlueRock Digital is a consultancy that specialises in intelligent digital strategy, custom development, and systems consulting and implementation. We work holistically with our clients to harness the power of digital to drive meaningful growth and efficiencies for their businesses, leaning on the skills and experience of the broader BlueRock community to add value and expertise.

We’re a rapidly growing team on the lookout for Melbourne’s best consultants to join us through this exciting period of growth. In fact, our mission is to build a highly integrated community of exceptional minds who can work together to challenge industry norms.

• A recent third level qualification in a tech focused discipline
• Base level understanding of system architecture and design principles.
• Exposure to database management and data integration techniques would be a bonus but not essential.
• Willingness to learn and enthusiasm about digital trends

Our people love to work for us, here’s why!

• Certified Great Place to Work 2024, 2023 and 2022 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events, flexible working options, and amazing offices in the CBD
• Mentoring and coaching opportunities
• Learning and development including internal and external training programs to sharpen your career skills
• An inclusive and diverse workplace culture centred on health, wellbeing, and enjoying life

How to apply

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to Lee, our Talent Acquisition Specialist - [email protected]

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender, and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

Are you passionate about delivering world-class customer experiences? Ready to thrive in a fast-paced, people-focused environment? We’re on the hunt for a Customer Success Specialist to join our vibrant team, supporting our mission to provide the best experience in the world for both our customers and our people.

You’ll be the friendly voice (and chat) our customers rely on. Whether it’s answering real-time enquiries via phone, email, or live chat, resolving issues, or making their day a little brighter, you’ll be at the heart of creating unforgettable customer journeys.

• Handle calls, chats, and emails like a pro, smashing daily KPIs and making customers smile.
• Be a go-to expert on our products, services, and systems—because knowledge is power!
• Build strong relationships with internal teams and suppliers to ensure customers get seamless, top-notch support.
• Keep calm and take care of complaints, referring them to the right escalation channels when necessary.
• Liaise with manufacturers on behalf of customers and maintain stellar supplier relationships.

For a winning team that is evolving.  Forward with Cuscal. 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50. 

We are looking for a Pre-Sales Solutions Consultant to join our Business Development Team  

The Pre-Sales Solution Consultant is a client facing role focused on supporting clients in the pre-contract phase. The role is responsible for working across the Client engagement journey from pre-sales through to delivery, setting Cuscal and Clients up for success. You will:

1) Lead Pre-Sales and Discovery 

• Promote a basic understanding of Cuscal’s standard products, key benefits, market obligations, enablement activities, and business-as-usual activities  

• Conduct presentations and lead discovery sessions with clients (including prospective clients) to ensure that client needs and relevant constraints are fully understood and documented 

• Identify opportunities for sale of further Cuscal products that meet client needs and deepen relationships.    

• Document the gaps between the client needs and Cuscal’s standard solutions to enable effective roadmap, feasibility and estimation discussions 

2) Solution Design & Documentation 

• Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal’s standard format for Statements of Work    

• Document, analyse and communicate challenges and solution options that address the Client needs 

• Contribute to the development of adaptable and/or re-usable materials to communicate high level functional solutions for client engagements as part of the sales process 

• Identify potential delivery risks as well as potential mitigation strategies 

3) Solution Delivery Support 

• Provide a detailed handover to the delivery team at commencement of the implementation   

• Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams.  

• Lead and/or contribute to knowledge management and continuous improvement activities 

About You 
To be successful in this position you will have the following skills and experience: 

• Passionate about enabling excellent client outcomes.    

• Tertiary qualifications in Information Technology, commerce, finance or related subjects is desirable   

• Outstanding verbal, written and presentation skills, with the ability to build effective customer relationships 

• Strong industry knowledge of payments ecosystems, and/or strong understanding of Cuscal’s product and technology solutions  

• Experience in pre-sales/solutions consulting, professional services, or sales role, working collaboratively with Sales Teams, understanding the full sales life cycle & processes  

• Excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint    

• Enterprise-level business project experience, with strong process analysis, design and documentation 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Join Journey To Prosperity, a dynamic leader in the Education Management industry, as an Independent Educational Consultant!

We are on a mission to empower students and families by providing expert guidance on educational pathways that lead to success. In this engaging role, you will leverage your passion for education and innovative strategies to help clients navigate the complexities of academic choices, from personalised tutoring solutions to college admissions.

Your expertise will be invaluable as you develop tailored plans that align with each student’s unique strengths and aspirations. You will become a trusted advisor, building lasting relationships with families and students while making a meaningful impact on their educational journeys.

As part of a collaborative team, you will have the freedom to create your schedule, work from anywhere, and manage a diverse portfolio of clients. If you thrive in a flexible, results-oriented environment and are eager to make a difference in the lives of students, we want to hear from you!

Responsibilities

• Provide expert consultation to students and families on educational opportunities and pathways.
• Develop personalised educational plans tailored to the individual needs of clients.
• Support students in college selection, application, and admission processes.
• Conduct workshops and seminars to educate families about various educational options.
• Maintain up-to-date knowledge on educational trends, policies, and resources relevant to clients.
• Establish and foster strong relationships with clients, ensuring a high level of satisfaction and trust.
• Create and manage a calendar of consultations, follow-ups, and ongoing support for clients.

• Bachelor's degree in Education, Counseling, or a related field; Master's degree preferred.
• Proven experience in educational consulting or a related field, with a strong understanding of academic systems.
• Excellent communication and interpersonal skills to engage effectively with clients.
• Strong analytical skills to assess student needs and tailor strategies accordingly.
• Ability to work independently and manage time effectively in a flexible work environment.
• Passion for education and a commitment to helping students achieve their goals.
• Familiarity with college admissions processes and educational resources available to students.

Kickstart 2025 with an exciting new career opportunity!

Join a dynamic, passionate and highly skilled Bendigo team. You will make a valuable contribution as a Job Placement Consultant. 

Working with a diverse client base, you will provide resume development, interview training and job seeking services to assist clients locate new employment. Your role in this multidisciplinary team, will play a critical part in achieving the best possible outcomes for people returning to work or transitioning into a new career after experiencing an injury or illness.

Using your drive and energy, you will have the confidence to utilise your initiative to solve problems and achieve outcomes. With strong verbal and written communication skills, your person centric approach will ensure effective stakeholder management, build strong relationships with key customers, and exceed client expectations.

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

The Professional Services Team ANZ provides support, guidance and consultancy services to our customers throughout their engagement and customer life cycle with GBG. We provide technical and functional support, consultancy and advisory services for several products and services, including identity verification, location intelligence, fraud management and project management. We work directly with our customers to ensure their requirements are met and that they can consume the GBG product(s) they've purchased within the shortest possible timeframe.

The role

Reporting to the Client Integration Manager, the role of the Integration Consultant is to support the integration, onboarding and provisioning of GBG's Identity and Compliance solutions for both new and existing customers, including data reporting and consulting services. This is a challenging and varied role, so it means the need to liaise directly with customers to clarify requirements as part of our services.

What you will do

• Configuration, implementation, and support of GBG identity customers for activities such as on-boarding and platform configuration changes for our identity product which includes identity verification and biometric solutions. Customers are for all channels which includes partners and re-sellers.
• Collaborate with presales, sales and technology teams whereas is necessary to support existing and new customers.
• Educate customers about our product and assist customer to understand how to use our products to cover their business needs, becoming a trusted advisor. At the same time, anticipate and communicate project risks (if any).
• Work with prospects and clients to help define the customer onboarding journey with minimum friction. This needs to be aligned with the configuration that are available on the platform.
• Assist customers with detailed questions about our product architecture, configuration, APIs, and data reporting.
• Run as a single point of contact for key allocated projects and manage the end-to-end implementation and consultancy of our biometric and hosted greenID Solutions.
• Develop quality work and customer documentation.
• Adopt and enforce delivery governance practices by maintaining accurate and timely project reporting and participating in periodic project reviews & audits.

What are we looking for

• Excellent client interaction skills, collaborative work style, and strong interpersonal and team skills.
• Ability to select and use appropriate tools for the job and perform technical research as required to supplement and support Professional Services framework in delivering working product to clients.
• Ability to design and develop technical or customer reference documentation for project work plans, guidelines, standards, procedures, and processes that meet the needs of the target audience.
• Ability to identify key issues, analyse data, and make recommendations to address problems.
• A confident worker, comfortable with working alone but also a good team player dealing with internal and external stakeholders.
• Willing to be adaptable to changing priorities, and to accommodate the need for urgency.
• Knowledge in facial biometrics technology would be a definite advantage.
• Knowledge of SOAP web services, RESTful API's, HTML/JavaScript/CSS.
• Exposure with Splunk and SOAPUI/POSTMAN
• Enthusiasm and willingness to learn the industry and technology used within identity products.
• Ability to sit comfortable with customers (different levels – from technical to senior stakeholders) to explain our product, conduct workshops and product training.
• Analytical competency advantageous and the path to growth more in the role
• Ideally will have banking/financial institution experience.
• Ideally will have identity verifications, KYC / AML process experience.
  
  

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Are you a dynamic recruiter across high volume end to end Recruitment; do you have superb communication skills with the ability to manage internal Client relationships and support your hires through the full on-boarding process?

We have Permanent Full Time & Fixed term (6 month) positions available within the Brisbane (Greater Australia) team & seek Expressions Of Interest for dynamic individuals to join our highly talented and supportive team.  

About the Role

Reporting into the East Coast Talent Acquisition Lead, you will be responsible for servicing a key Client portfolio covering a range of vacancies across various positions/classifications. 

Key responsibilities include:

• Partner with key stakeholders to fill vacancies across the vast portfolio
• Conduct high volume phone screens and competency based interviews, competently making hiring decisions
• Proactively build talent communities 
• Strategically sourcing talent through various advertising and alternate platforms
• Manage candidate expectations through their onboarding process
• HR liaison to request contracts for new employees
• Monitoring applicant progress across details tracking spreadsheets

Who are we looking for?

You will be a self-starter, used to working in a fast-paced high-volume environment. The ideal candidate will have:

• 3 years experience in either an agency or internal recruitment team
• Experience recruiting in the resources or hospitality sectors (desirable)
• Exceptional communication skills, both written and verbal
• Excellent relationship and time management skills
• Ability to problem solve and make recommendations on improving processes or procedures
• Intermediate skills with the MS Office suite (Excel, Word, Outlook and PowerPoint)

Why choose Sodexo?    

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

What are you waiting for? Submit your application today and become part of the Sodexo family!   

At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As an Advisory Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.

Responsibilities

• Collaborate with the sales team to understand client requirements and business objectives.
• Conduct in-depth analysis of client needs and pain points to develop customised solutions.
• Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.
• Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.
• Conduct product demonstrations and effectively address client questions and concerns.
• Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.
• Provide ongoing support and assistance to clients throughout the project lifecycle.
• Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.
• Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.

Who You’ll Work With

As a Claims Consultant, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you’ll receive regular coaching from your leaders to ensure you’re set up for success!

What You’ll Be Doing