Are you an industry professional with new employer services experience supporting the rehabilitation and return to work for clients? We are looking for Consultants (OT, Rehabilitation Counsellor, Psychologist or Vocational specialists) to join our team in Victoria on a full-time or pat-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a Rehabilitation Consultant you will play a vital role in the provision of workplace rehabilitation services to help build better lives through work and health. As part of the team you’ll support people to get well and working.

As a valued team member, your responsibilities will include:

• Undertaking worksite, functional, ergonomic, equipment and home assessments
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce

As a Principal Consultant, you will support the key analytical and system development activities performed by the Consulting Data and Digital Team for our clients, including:

1. Providing data strategy and design recommendations to our clients based upon data maturity diagnostics
2. Develop digital technology strategies including investment recommendations
3. Lead digital project implementation through stakeholder management and scope coordination
4. The development of key client data insight reports used to drive enhanced portfolio performance and management
5. The development of program/ portfolio management systems used to improve delivery reporting and control
6. Deploying enhanced data management frameworks with clients and managing increased levels of data competency across organisations

As a Principal Consultant, you will be expected to support our team by:

1. Support our market presence by identifying new project opportunities through networking and relationship building
2. Having the ability to lead and deliver open tender responses and have strong proposal response ability who understands what a strong proposal response looks like
3. Support on service line development by identifying new products or methodologies which can be taken to market
4. Help manage internal data warehousing platform environments and our internal data strategies
5. Help our broader team members developed through mentoring and coaching with a focus data and digital professional development

In addition to these primary activities in the role you may be asked to assist with the following activities:

1. Development of key client financial reports and scenario analytics used in Business Case Development
2. Providing hands on PMO support through the management of programs and coordinating key data entry required for delivery and financial reporting
3. Assisting with data and digital diagnostics findings reports and recommendation papers.
4. Identifying improvement or efficiency opportunities and producing coherent and persuasive cases for data and digital change.
5. Translating client data and digital strategy into clear action plans that make a tangible difference and leading performance improvement initiatives
6. Oversight and management of system deployments with vendors, including implementation planning, ensuring the production of the detailed project plan.
7. Development of small-scale applications which can deployed to clients, or for internal use.

Data and Digital Skills

• Digital and technology strategy and enhancement recommendations (Intermediate to advanced)
• Data strategy and architecture design management (Intermediate to advanced)
• Digital project implementation management (advanced)
• System integration (intermediate)
• Application development (intermediate)
• Analytical reporting skills and dashboard development (advanced)
• Scenario analytics and modelling (advanced)
• Data interrogation and cleaning (intermediate)
• Source data standardization and key mapping skills (intermediate)
• Data model development (intermediate)
• Development of key insights reports based upon analytical findings (advanced)
• Creating conceptual data maps and data schemas (intermediate)
• Understanding of using statistics to interpret data (intermediate)

System Knowledge

• Business Intelligence
  • PowerBi/ Tableau or similar (advanced)
• Programming
  • Python/ R Data (or similar) - (intermediate)
  • MS Visual Studio or similar; – (intermediate)
  • MS365 Power Platform (Apps, automate) – (intermediate)
• Database Platform Development
  • Microsoft SQL + SSMS – (intermediate)
  • Microsoft Azure Platform (Synapse, Machine Learning, Databricks) – (intermediate)

Are you an Occupational Therapist or Workplace Rehabilitation Consultant looking for a new role with a twist?

We are looking for Sydney-based candidates to assist servicing Regional NSW. 

Provide your rehabilitation expertise to our regional clients on a FIFO or DIDO (Fly in fly out OR drive in drive out) basis.

WorkFocus Australia is the leading provider of occupational rehabilitation services in Australia. We are proud of our comprehensive induction program to ensure that you are equipped with the tools you need to excel.

In addition to a very competitive salary, and our innovative and generous bonus scheme, all travel, accommodation and meals will be covered by WorkFocus Australia.

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As an Advisory Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.

Responsibilities

• Collaborate with the sales team to understand client requirements and business objectives.
• Conduct in-depth analysis of client needs and pain points to develop customised solutions.
• Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.
• Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.
• Conduct product demonstrations and effectively address client questions and concerns.
• Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.
• Provide ongoing support and assistance to clients throughout the project lifecycle.
• Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.
• Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.

Who You’ll Work With

As a Claims Consultant, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you’ll receive regular coaching from your leaders to ensure you’re set up for success!

What You’ll Be Doing