About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

The Missing Link is seeking an experienced Technical Consultant to join our friendly, collaborative and supportive IT Solutions Team.

As Technical Consultant, you will play a crucial role in managing and delivering IT projects that align with the strategic goals of our diverse client base. You will work closely with cross-functional teams to ensure projects are completed on time, within scope, and within budget. Your expertise will be essential in guiding project teams, managing stakeholders, and ensuring the successful implementation of IT solutions.

Responsibilities

Working with the Project team to deliver projects adhering to project methodologies and frameworks, you will:

• Lead and manage IT projects from initiation to completion.
• Develop project plans, timelines, and budgets.
• Coordinate with internal and external stakeholders to ensure project objectives are met.
• Identify and mitigate project risks and issues.
• Provide regular project updates to senior management and stakeholders.
• Ensure compliance with industry standards and best practices.
• Conduct post-project evaluations and provide recommendations for future improvements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3 Years + experience in project delivery or professional services organisations (preferably MSP)
• Proven ability in deploying architecture based on Solutions Architect designs
• Previous experience working within a PMO (Project Management) team and experience in Pre-Sales activities
• Implementation knowledge on Microsoft M365 and Entra ID services ranging from Intune (AutoPilot), Exchange Online, SharePoint, Conditional Access
• Implementation knowledge with vendors such as Veeam, Mimecast, Dell, VMware
• Strong understanding of project management methodologies and tools.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills with the ability to liaise with all levels of stakeholders
• Previous defence force experience is desirable

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with a talented and passionate team.
• Professional development and growth opportunities.
• Flexible working arrangements.

• Supportive, collaborative and respectful environment

This full-time opportunity will see you delivering holistic, client centered services within workplace rehabilitation. Using your clinical knowledge and allied health background, you will be an integral part of assisting injured workers to recover at work and achieve independence at home, in the workplace, and the community, improving their wellbeing and purpose in life. 

Day to day, you will undertake:

• Workplace rehabilitation services in line with your scope of practice, such as:
  • Initial Needs Assessments
  • Workplace Assessments
  • Advice concerning job modifications
  • Rehabilitation Counselling/Vocational Assessments
• Medical case conferences, stakeholder liaison and case management services
• Support needs assessments

Due to business growth, we are looking for a Specialist Vocational Rehabilitation Consultant with appropriate qualifications and registration (as outlined below), to join our successful vocational rehabilitation team in Melbourne.

You will manage a specialist portfolio of customers, providing vocational counselling, assessment and job placement services to our Injured Workers within TAC, ComCare, Life Insurance and other national insurance schemes. Throughout these services you will also manage and assist clients through their psychosocial and medical management goals, to ensure they are maximising their complete potential throughout their rehabilitation. Completing thorough and timely rehabilitation program reports and progress updates to assist our clients through their recovery is a key aspect through these specialist services.

Like our best performers, you will be a driven and energetic professional, with strong verbal and written communication skills. You will have the confidence to utilise initiative to solve problems and achieve outcomes. Your personable approach will assist to manage stakeholder expectations and to build strong relationships with key customers.

In this diverse role, you will enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks) 
• Applying your clinical knowledge to improve return to work outcomes
• Working with employers and employees to develop and implement injury prevention and workplace education programs
• Working collaboratively with injured workers, employers, medical and allied health professionals
• Completing a variety of assessments using your clinical and discipline specific allied health skills, such as Functional Capacity Evaluations, Worksite Assessments, Ergonomic Assessments, and Activities of Daily Living Assessments.

This role can be based from either our Shepparton, Wangaratta, or Albury offices, and travel across the North East region and these offices is expected as part of the role. What a great opportunity to get out of the clinic, hospital, or office and see what regional Victoria has to offer. 

Help people living with illness, disability, or injury return to work or obtain new employment and live the best life they can! 

• Work collaboratively with injured workers, potential employers, and your internal team of allied health professionals to provide safe, sustainable opportunities for workers to re-enter the workforce;
• Contribute to injured workers ability to achieve return to work goals through job skills development, confidence building and promoting independence;
• Apply and deliver customer service in employment services and job placement;
• Empower clients to effectively present their skills and abilities when seeking employment;
• Broker new employment opportunities in the Melbourne Metropolitan area and surrounds, which in turn provide a swift re-engagement into employment for workers who have been detached from the workplace due to a workplace injury (physical and/or psychological);
• Build strong relationships with local employers and organisations; 
• Complete written progress and various other reports on a regular basis.