Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Adelaide.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

Due to business growth, we are looking for a Specialist Vocational Rehabilitation Consultant with appropriate qualifications and registration (as outlined below), to join our successful vocational rehabilitation team in Melbourne.

You will manage a specialist portfolio of customers, providing vocational counselling, assessment and job placement services to our Injured Workers within TAC, ComCare, Life Insurance and other national insurance schemes. Throughout these services you will also manage and assist clients through their psychosocial and medical management goals, to ensure they are maximising their complete potential throughout their rehabilitation. Completing thorough and timely rehabilitation program reports and progress updates to assist our clients through their recovery is a key aspect through these specialist services.

Like our best performers, you will be a driven and energetic professional, with strong verbal and written communication skills. You will have the confidence to utilise initiative to solve problems and achieve outcomes. Your personable approach will assist to manage stakeholder expectations and to build strong relationships with key customers.

How you’ll be making an impact in people’s lives

• Undertaking field visits to employers to complete occupational health and safety assessments
• Complete consultations with Directors, Health and Safety Representatives and other employees
• Develop Safety Actions Plans
• Providing ongoing support to small employers to ensure actions are being implemented
• Undertake community outreach to engage with small employers to participate in our service

In this diverse role, you will enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks) 
• Applying your clinical knowledge to improve return to work outcomes
• Working with employers and employees to develop and implement injury prevention and workplace education programs
• Working collaboratively with injured workers, employers, medical and allied health professionals
• Completing a variety of assessments using your clinical and discipline specific allied health skills, such as Functional Capacity Evaluations, Worksite Assessments, Ergonomic Assessments, and Activities of Daily Living Assessments.

This role can be based from either our Shepparton, Wangaratta, or Albury offices, and travel across the North East region and these offices is expected as part of the role. What a great opportunity to get out of the clinic, hospital, or office and see what regional Victoria has to offer. 

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential