What You'll Be Doing 

• Answering inbound calls from customers looking to discuss NRMA's available policies and offers. 
• On call exploration of the customers services, making sure that we have as much information as possible to provide the most relevant and tailored solutions.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Use effective communication skills to build rapport and provide engaging customer experiences, whilst also objection handling and providing customers a solution to their enquiry.
• Be flexible with hours to ensure we're available when our customers need us. 

Why You'll Love Working with Us 

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Business Consultant (Finance) at Civica 

As Finance Business Consultant, you'll thrive on leading the way in delivering exceptional software implementations for our valued clients. Your role will involve collaborating closely with our esteemed Local Government clients to gain deep insights into their unique business requirements, allowing you to craft custom-tailored solutions that precisely meet their needs.

This pivotal role involves ensuring the smooth integration of finance modules into the software platform, thus empowering our clients to enhance their financial management operations.

This position gives you the incredible opportunity to facilitate training sessions and facilitate workshops for our esteemed local government clients. It empowers you to have a direct impact on client operations, creating a tangible difference with your captivating training sessions and captivating workshops.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on Local Government Services and Software | Civica 

What you will do to be successful in this role 

• Experience with implementing Enterprise Resource Planning (ERP) solutions in complex business environments is highly desirable. This exciting opportunity requires a deep understanding of business requirements analysis, expert configuration skills for the ERP software, and the ability to tailor the solution to perfectly align with the unique needs of our organization.
• Deliver top-notch business consulting and technical services, offering personalized solutions for clients through an array of expertise including product configuration and in-depth analysis of intricate data structures.
• The position demands a robust grasp of financial principles, coupled with proficiency in software management and systems integration.
• Deliver high-impact training sessions for our esteemed customers, focusing on Authority LG Enterprise Finance modules. These modules cover a wide range of key areas, such as Accounts Payable, Accounts Receivable, Purchasing, General Ledger, and Bank Requisitions.
• Having experience with finance modules within Local Government Authority Software is highly desirable.
• Possess a wealth of experience in consulting, business analysis, or service-oriented roles.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We are looking for a Rehabilitation Consultant to join our team in Melbourne on a full-time or part-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a Rehabilitation Consultant you will play a vital role in the provision of workplace rehabilitation services to help build better lives through work and health. As part of the team you’ll support people to get well and working.

As a valued team member, your responsibilities will include:

• Undertaking worksite, functional, ergonomic, equipment and home assessments
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce

Eligibility:

This position is open only to Australian residents or those with a valid work visa. Applicants who do not meet this criterion will not be considered.

Key Responsibilities:

Sales and Pre-Sales:

• Collaborate with clients and Kodez Account Managers to translate business visions into actionable, iterative outcomes.
• Present technical and business concepts to both technical and non-technical stakeholders effectively.
• Prepare estimates, scope documentation, and author Statements of Work (SoWs) with input from the consulting team.
• Drive client workshops to define and align project outcomes with business goals.
• Handle ambiguity in client requirements, adapt to changes, and influence stakeholders to achieve mutually favorable outcomes.
• Recommend custom vs. off-the-shelf solutions based on project goals and budgetary concerns.

Project Management and Oversight:

• Own and oversee project delivery from proposal through production.
• Lead development squads or individual engineers using iterative methodologies.
• Act as an escalation point for project risks and issues, ensuring effective resolutions.
• Manage project scope, timeframes, and budgets while maintaining a regular cadence of reporting.
• Participate in Agile ceremonies such as sprint planning and retrospectives.
• Provide oversight across multiple projects, domains, and clients simultaneously.

Technical Leadership:

• Architect and implement solutions using Azure DevOps, Kubernetes, and other modern cloud platforms.
• Develop infrastructure as code with tools such as Terraform, Pulumi, ARM templates, or Bicep.
• Guide teams on CI/CD best practices and ensure adherence to security and scalability standards.
• Make informed technical decisions that align with client goals, operational costs, and disaster recovery.
• Serve as a validation point for key architectural decisions and feature prioritization.
• Stay abreast of new technologies and frameworks, actively upskilling to maintain expertise.

Leadership and Mentoring:

• Act as a senior leader and brand ambassador for Kodez, driving inclusivity and mental health commitments.
• Mentor and support junior team members, helping them navigate technical and client-related challenges.
• Provide input on team succession planning, performance reviews, and professional development initiatives.
• Participate in recruitment activities, including technical interviews and consultant selection.

Key Technical Skills:

• Proficiency in .NET Core development.
• Expertise in Azure, Azure DevOps, and GitHub.
• Advanced knowledge of Kubernetes and container orchestration.
• Strong background in identity management and OAuth solutions.
• Proven experience in cloud cost management and optimization.
• Hands-on experience with infrastructure as code using Terraform, Pulumi, ARM, or Bicep.
• Familiarity with DevSecOps practices and frameworks.

Soft Skills:

• Exceptional communication and stakeholder management skills.
• Ability to navigate complex client relationships and mediate competing priorities.
• A collaborative mindset with the ability to lead, mentor, and inspire teams.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and leadership within Kodez.
• Flexible work arrangements with a focus on work-life balance.
• A supportive, inclusive, and innovative work culture