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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

As a member of the Professional Services team, the Practice Lead Consultant, Implementation, directs FIS project teams towards on time, on budget projects resulting in referenceable clients. This position plays a leadership role in the success of customer implementations of the Ambit Lending product suite including Credit Assessment (CA) and Commercial Loan Origination (CLO) solutions.  Credit Assessment is a risk and compliance tool that commercial banks use to spread financials and generate risk grades when evaluating whether to lend to borrowers. CLO is a loan origination tool that banks use to track commercial loans throughout the lending lifecycle.

What you will be doing

• Project oversight for our largest programs including escalation management, budget oversight, risk mitigation and customer steering meeting attendance. 
• Customer relationship management of assigned customer portfolio
• Create SOWs and Change Requests as assigned
• Lead process improvement initiatives for Professional Services Practice.
• Manage projects as assigned from project inception to close including key aspects of project success: scope, budget, accurate forecasting, risk mitigation, issues and customer satisfaction.

What you bring:

• Minimum 10 years of experience leading large, transformational projects working with external customers in a professional services environment. 
• Proven ability to execute flawlessly and drive/motivate others to do the same.
• Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
• Proven track record working with “C” suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.
• Industry experience in banking/financial services.
• End-to-end software implementation experience (preferably at a software vendor).
• Ability to take a hands-on approach in managing customers.  Can foresee and proactively resolve customer issues and escalations.
• Ability to persuade and influence others on the best approach to take.
• Willingness to travel to visit clients 25-50%.

Added bonus if you have:

• Experience in Commercial Lending software implementations.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Due to business growth, we are looking for a Specialist Vocational Rehabilitation Consultant with appropriate qualifications and registration (as outlined below), to join our successful vocational rehabilitation team in Melbourne.

You will manage a specialist portfolio of customers, providing vocational counselling, assessment and job placement services to our Injured Workers within TAC, ComCare, Life Insurance and other national insurance schemes. Throughout these services you will also manage and assist clients through their psychosocial and medical management goals, to ensure they are maximising their complete potential throughout their rehabilitation. Completing thorough and timely rehabilitation program reports and progress updates to assist our clients through their recovery is a key aspect through these specialist services.

Like our best performers, you will be a driven and energetic professional, with strong verbal and written communication skills. You will have the confidence to utilise initiative to solve problems and achieve outcomes. Your personable approach will assist to manage stakeholder expectations and to build strong relationships with key customers.

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 
About the role: 
As a  Senior Credit Assessment Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
What you will be doing: 

• Researching client needs, analyzing trends and best practices and creating detailed program specifications  
• Devising procedures to achieve greater efficiencies and solve complex technical problems.  
• Assessing available technologies and recommending solutions. 

What you will need:   

• Minimum 5 years of commercial or corporate experience in Credit Assessment or Lending
• Consulting experience is ideal
• Advanced knowledge of multiple end-to-end systems as well as application development. 
• Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML). 
• An understanding of appropriate application programming languages. 
• A bachelor’s in computer science or information systems or the equivalent experience.  

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass