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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?  

About the role: 

As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with banking and finance clients and internal teams to deliver innovative, new SaaS based solutions that meet their needs.within the Treasury, Accounting and Risk domain.

What you will be doing: 

• Researching client needs, analysing trends, recommending best practices, mapping the requirements to the system, and creating detailed specifications documents.

• Configuring treasury system based on the specifications.

• Devising procedures to achieve greater efficiencies, solving complex problems and recommending solutions.  

• Conducting a variety of tests such as system, integration, readiness, and acceptance tests. Conducting tests using client data to be certain client needs will be met.

• Influencing clients, business partners and service providers regarding priorities & system capabilities including training internal and external users.

What you will need:   

• Advanced knowledge of Treasury operations (Front, Middle and Back office) including Accounting/Hedge/GL knowledge. Excellent knowledge of Treasury Financial Instruments and its functions (Foreign Exchange, Securities, Mutual Funds, Repos and Derivatives) including pricing and valuations.

• Understanding of Hosted & SaaS implementation environments

• Experience in using SQL DB/Oracle DB and knowledge of web interfaces.

• Background in Consulting, Project / end-to-end systems implementation as a Functional / technical Consultant.

• Hands on using and configuring systems.

• Good presentation and communication skills

• Understanding of the database structure by utilizing report writing tools

• Experience in using SQL DB/Oracle DB and knowledge of web interfaces.

• Previous experience with Quantum Software or a similar Treasury/Risk management software product

• A bachelors degree in business or finance or equivalent experience

 What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Professional and personal development opportunities

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Due to business growth, we are looking for a Specialist Vocational Rehabilitation Consultant with appropriate qualifications and registration (as outlined below), to join our successful vocational rehabilitation team in Melbourne.

You will manage a specialist portfolio of customers, providing vocational counselling, assessment and job placement services to our Injured Workers within TAC, ComCare, Life Insurance and other national insurance schemes. Throughout these services you will also manage and assist clients through their psychosocial and medical management goals, to ensure they are maximising their complete potential throughout their rehabilitation. Completing thorough and timely rehabilitation program reports and progress updates to assist our clients through their recovery is a key aspect through these specialist services.

Like our best performers, you will be a driven and energetic professional, with strong verbal and written communication skills. You will have the confidence to utilise initiative to solve problems and achieve outcomes. Your personable approach will assist to manage stakeholder expectations and to build strong relationships with key customers.

Help people living with illness, disability, or injury return to work or obtain new employment and live the best life they can! 

• Work collaboratively with injured workers, potential employers, and your internal team of allied health professionals to provide safe, sustainable opportunities for workers to re-enter the workforce;
• Contribute to injured workers ability to achieve return to work goals through job skills development, confidence building and promoting independence;
• Apply and deliver customer service in employment services and job placement;
• Empower clients to effectively present their skills and abilities when seeking employment;
• Broker new employment opportunities in the Melbourne Metropolitan area and surrounds, which in turn provide a swift re-engagement into employment for workers who have been detached from the workplace due to a workplace injury (physical and/or psychological);
• Build strong relationships with local employers and organisations; 
• Complete written progress and various other reports on a regular basis.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 
About the role: 
As a Specialist Consultant, Commercial and Corporate Lending, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
What you will be doing: 

• Working with new or existing customers to understand its needs, analyzing trends and best practices and creating solution architecture and solution requirements and design.  
• Devising procedures to achieve greater efficiencies and solve complex technical problems.  
• Assessing available technologies and recommending solutions. 

What you will need:   

• Minimum 10 years' experience in Commercial or Corporate Lending
• Consulting experience is ideal
• Advanced knowledge of Corporate and Commercial Lending systems as well as application development. 
• Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML). 
• An understanding of appropriate application programming languages. 
• A bachelor’s degree in computer science or information systems or the equivalent experience.  

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential