About the role

Reporting the Cotton Area Manager, the Assistant Cotton Manager holds a critical leadership position within the business and is responsible supporting the coordination and execution of designated area cropping activities and reporting.

Role Overview

• Be a leader in driving a strong Safety First work Culture
• Coordinate machinery activities in the paddock, including machine setup, service, input resupply, refuelling, and logistics management between properties.
• Operate farm machinery for various tasks, including but not limited to spraying, paddock preparation, planting, spreading, irrigation, cartage, and harvest.
• Understanding and setup of infield GPS systems for all machines on farm, including data collection.
• Train and mentor new staff members on machinery operations, emphasising safety, timeliness, technology requirements and quality.
• Coordinate with external parties, such as contractors and delivery drivers, making sure all documentation is captured and
• Maximize the efficiency of machinery operations, especially when multiple machines are working together, such as multiple seeding rigs, sprayers, pickers or spreaders.
• Observing and monitoring crop health, growth stages and reporting to the Cotton Manager, or agronomists.
• Assist in the testing and recording of crop quality and production numbers as well as ensuring the safe storage and handling of commodities during and after harvest.
• Foster a learning environment, where staff are encouraged to ask questions and learn new things, with a strong focus on staff development.

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

What you get to do in this role

• Present to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Exciting Opportunity - Drive Customer Success!