We are looking for a Customer Care Specialist to join our team. 
A Customer Care Specialist's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. 

Customer Care Specialists achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

About the Role:

We are excited to be working with our newest Client Partner RING, a leader in the realm of home security, including doorbells and video cameras and celebrated for it’s pioneering innovation and superior quality of Security products.

The primary focus of this team is to engage key stakeholders including (but not limited to) regional area managers, store managers, store staff and customers, demonstrate the features and benefits of Ring products. 

We are currently seeking Casual Territory Specialist to join the team at Creative Activation. Representing the brand in a range of consumer hardware retailers, you will be responsible for driving product sales and creating brand advocacy amongst staff and customers.

Benefits:

• Fantastic Hourly rate available plus car allowance from store to store!
• The chance to work with a market leader in the Home Security space!
• Comprehensive induction training and ongoing field support!

Duties and responsibilities:

• Deliver sales to meet or exceed targets
• Represent our client in a professional manner
• Maintaining merchandising standards on Ring products
• Develop strong relationships with key store personnel
• Report and provide feedback on key field insights and activity
• Manage a territory of stores across the Perth metro area

To be successful in this role, you’ll need:

• Inspirational and aspirational style that brings the best out of store staff members and delivers exceptional results.
• Driver's license and a car essential
• Weekday availability - 2-3 days would be ideal
• Well presented with excellent communication skills.
• Highly organized and structured with a ‘can do’ attitude.
• Proven ‘people person’ that thrives on delivering exceptional service and results in a positive outcome for the customer, retail partner and client.
• Strong understanding of the ‘Sales Process’ and how to convert customer conversations into sales.

APPLY NOW! 

About the Role:

We are excited to be working with our newest Client Partner RING, a leader in the realm of home security, including doorbells and video cameras and celebrated for it’s pioneering innovation and superior quality of Security products.

The primary focus of this team is to engage key stakeholders including (but not limited to) regional area managers, store managers, store staff and customers, demonstrate the features and benefits of Ring products. 

We are currently seeking Casual Territory Specialist to join the team at Creative Activation. Representing the brand in a range of consumer hardware retailers, you will be responsible for driving product sales and creating brand advocacy amongst staff and customers.

Benefits:

• Fantastic Hourly rate available plus car allowance from store to store!
• The chance to work with a market leader in the Home Security space!
• Comprehensive induction training and ongoing field support!

Duties and responsibilities:

• Deliver sales to meet or exceed targets
• Represent our client in a professional manner
• Maintaining merchandising standards on Ring products
• Develop strong relationships with key store personnel
• Report and provide feedback on key field insights and activity
• Manage a territory of stores across the Melbourne Northwest area, including Geelong, Broadmeadows, Altona and surrounds

To be successful in this role, you’ll need:

• Inspirational and aspirational style that brings the best out of store staff members and delivers exceptional results.
• Driver's license and a car essential
• Weekday availability - 2-3 days would be ideal
• Well presented with excellent communication skills.
• Highly organized and structured with a ‘can do’ attitude.
• Proven ‘people person’ that thrives on delivering exceptional service and results in a positive outcome for the customer, retail partner and client.
• Strong understanding of the ‘Sales Process’ and how to convert customer conversations into sales.

APPLY NOW! 

Join our team as a Robotics Sales Specialist, where you'll embody the perfect blend of technical prowess, sales acumen, and a passion for Industry 4.0 technologies. This dynamic role focuses on promoting and selling cutting-edge autonomous mobile robot solutions in the Australian market.

As a customer-facing professional, you'll engage in a wide array of sales and pre-sales activities. From conducting prospecting initiatives to generate valuable leads to visiting customer sites, your primary goal will be to cultivate relationships, develop sales opportunities, and successfully close deals. Additionally, you'll be entrusted with managing accounts, actively seeking repeat sales opportunities.

 If you're a high-potential individual with a flair for robotics and a customer-centric approach, this is your opportunity to make a significant impact in the exciting realm of autonomous mobile robot solutions. Apply now to be part of our innovative team!

We currently have an opportunity for a Sales Specialist to join our Robotics team. This role will report to the Robotics Business Manager and work closely with prospective clients and existing customer.

The key responsibilities associated with this role include:

• Developing and implementing strategic territory plans, with a focus on target accounts in the Manufacturing and Warehousing sector, especially, within the F&B industry.
• Utilizing effective prospecting techniques, including leveraging LinkedIn Sales Navigator and other social channels, to generate high-quality sales leads within identified target accounts.
• Managing customer interactions seamlessly through Konica Minolta's CRM system.
• Demonstrating a profound understanding of business requirements to ensure our solutions precisely meet the needs of our customers.
• Crafting compelling proposals for customers and participating in tender submissions.
• Keeping abreast of market trends, understanding competitors, and staying informed about industries related to our innovative product offerings.
• Building and nurturing relationships with key decision-makers and stakeholders, including senior management levels.
• Conducting product demonstrations and managing Proof of Concepts (POC) to showcase the capabilities of Konica Minolta's robotics offerings.
• Effectively communicating the features and benefits of our products and solutions to both internal and external customers.
• Leveraging our diverse portfolio to position Konica Minolta's offerings as market-leading solutions.
• Generating innovative ideas and solutions, occasionally requiring integrations with other products and services.
• Closing sales deals and working diligently towards achieving/exceeding quarterly and annual sales targets through strategic sales initiative.
• Taking ownership of explaining our offerings during customer demonstrations, paid trials, proof of concepts, and post-sales implementation.
• Adhering to Konica Minolta's sales processes, including managing sales orders and relevant documentation.

Who are we looking for?

• Proficiency in disruptive technologies, including robotics (AMR/AGV/Cobot), IoT solutions, and logistic automation.
• Extensive experience and knowledge in manufacturing, particularly within FMCG and F&B, and a solid background in the logistics industry.
• Robust business and financial acumen, demonstrating sound judgment and analytical skills.
• Strong analytical, planning, project management, and execution capabilities.
• Excellent interpersonal and communication skills for effective engagement with internal and external stakeholders.
• Proven ability to prepare and deliver compelling presentations to customers, partners, and senior management.
• Possess effective self-management skills.

Required Skills/Qualifications:

• Bachelor’s degree in business, Economics, Engineering, IT or related discipline.
• 5+ years of experience in business development, sales and delivery operations, and strategic partnership management
• MBA or master’s degree in management, is preferred

What can KM offer you?

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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