We are looking for a Service Operations Specialist to join our growing Enterprise Technology Services team.

This role will support the strategic direction of service delivery by providing Service Operations Support for Cuscal’s mission critical systems and customers.

This includes managing incidents end to end until resolution, assisting incident managers during major incidents, monitoring, and supporting Cuscal systems, effectively communicating to our customers and troubleshooting to restore services within SLA.

In this role you will be responsible for the following;

• Monitoring all defined IT systems / consoles ensuring that they function as per business requirements.
• Responding to system events or faults and take appropriate action when systems fail or suffer degradation in performance.
• Responding to customer Incident, Service and Change requests within predefined SLAs.
• Executing all processes accurately as per the Service Operations procedures and manage any deviations or exceptions via escalation.
• Coordinating the management of incidents and ensure timely escalation of a major incidents to an incident manager.
• Identifying and implement Service Improvements (CSI)
• Logging and updating all Incidents/Service/Change requests into Cuscal Ticketing system with the correct detail.
• Triaging all Incidents / Service requests aiming for fixed on first resolution.
• Engaging and collaborating with 2nd/3rd level support teams for further investigation.
• Ensuring quality documentation of Service Operations procedures and run sheet tasks.

This is a 24/7, rostered shift-work role that will include weekends and night shift. 

• Full-time or part-time (4 days) position until 30 June 2025 

• Flexible working arrangements across multiple locations, including the Kingston office, community outreach on the lands of the Ngunnawal and Ngambri Peoples, and the option to work from home.

• No billable hours 

WHAT’S IN IT FOR YOU 

Compensation: Up to $18,550 free income tax per year through Salary Packaging and opportunity to purchase additional leave. 

Flexibility: Flexibility to work full-time/part-time from home, from our Kingston office and within the community. 

Culture: You're never alone. Enjoy an engaging, inclusive, and supportive team environment, with professional support, training, and supervision. Benefit from peer-to-peer learning through allied health support and key-worker best practice meetings. 

Professional Development: Access $500 for SPARK Communication training (Hanen). Enjoy a comprehensive induction program and ongoing training for all staff that includes group supervision with national leads. As well as, a “Leading at EACH” program for those that have leadership aspirations.  

THE ROLE 
Looking for a rewarding career in early childhood intervention? EACH needs an experienced Early Years Specialist to join our diverse team of Allied Health professionals, Social Workers, and Inclusive Education specialists. In this role, you'll: 

• Deliver supports, in partnership with families, to help them achieve their goals, using evidence informed best practice.  

• Use assessments, observations, and your understanding of child development to tailor support options that fit each child and family.  

• Empower families, caregivers, and professionals, helping them build skills and confidence to support children in their everyday lives using your coaching skills. 

• Connect children and families with their community to ensure they are included and can participate in the settings and activities they choose.  

• keep thorough records of conversations, developmental progress, and goals, in the NDIA business system. 

• Guide families through the application, implementation, and funding processes of NDIS plans. 

To be successful in this role you will have: 

• A tertiary qualification in Early Childhood/ Education

• Expert knowledge in child development and early intervention along with the ability to identify developmental issues. 

• Proven track record building relationships and supporting families and children with developmental delays/disabilities, including the implementation of effective strategies for families to practice at home and other settings. 

• Comprehensive knowledge of the NDIS Early Childhood Approach and early childhood intervention best practice principles and the National Disability Insurance Scheme   

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Cammie Dinh (Talent Acquisition Business Partner) at [email protected] 

JOIN US AT EACH 

EACH has been committed to delivering health and support services that improve lives and strengthen communities for over 50 years. Our workforce is made up of compassionate individuals who are here to lend a helping hand, offering a wide range of services tailored to meet the unique needs of each individual from all walks of live. Join us on this journey and let us make a difference together.    

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant. 

• Permanent Role within a focused, fun and purpose led group
• Further develop your skills in a highly experienced team
• Linkedin top 5 places to work
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As Marketing Specialist this is a key role within the Member Experience team focused primarily on acquisition and onboarding of new members and employers. You’ll work within a collaborative team environment to:

• Help shape the design of member experiences to create super our members love in the acquisition and onboarding phase of the member lifecycle
• Design and implement data-driven marketing strategies and communications to help members onboard seamlessly and in an engaging way
• Support the acquisition and onboarding of new employer and member relationships

This role or team members may at times support retention and retirement-focused activity depending on member and business priorities. You’ll work closely with your team leader, constantly striving to exceed expectations and surprise and delight Rest members.

• Execute omni-channel marketing strategies to deliver a target member experience that will engage and delight members so they wish to remain with Rest through retirement
• Implement data-driven interactions that support the target member experience employing agile methodologies where required to deliver at pace
• Execute highly focused marketing campaign activities and content to retain members and support the retention of employer relationships via a range of channels
• Contribute to a small team of marketing professionals, living the Rest values
• Brief internal and external agencies to develop content that helps deliver on our mission to make super simple

• Work closely with teams across Rest to ensure marketing activities are coordinated and aligned to Rest brand standards and the desired member