As a B2B Customer Support Specialist within the carsales Dealer Services team, you will be the eyes and ears to our customers by providing both general and technical support to our Dealers, Performance Managers, and BDMs.
 
You’ll provide exceptional customer service across phone, email and LiveChat, with the objective to find a way and say “yes” as often as possible. Although we are “carsales”, we have a variety of verticals across our business, and you’ll quickly become familiar with our automotive, marine, motorcycle and industry product offerings.

Please note this is a 0.8 FTE role working Monday - Friday, 10am - 4pm.

You’ll be responsible for:

• Taking ownership of all customer enquiries that you receive and handling them in a professional and courteous manner.
• Regularly update customers on how their requests are progressing.
• Recording notes for all support queries, changes and task completions.
• Keeping up-to-date with our product and service offerings so that you can always provide customers with accurate information.

• At Qantas, we’re challenging ourselves to reimagine our future

• Collaborate with a broad range of stakeholders across Qantas

• Permanent Full-time opportunity based at our Mascot Corporate Campus

Our ability to stand the test of time is no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.
 

As a Specialist Operations Planning you will be responsible for reporting & analysis to identify opportunities to drive cross-functional improvement in planning processes across the Operations. You will Improve the capability of the Operations Planning Function, performance improvement to deliver analysis, improving efficiency and depth of analysis, and provide continuous improvement learnings back into relevant Commercial and Operational Planning organisations based on current and future operational constraints.
 

To be considered for this role, you will have:

• Strong strategic, financial and analytical skills

• Prior commercial, Operations, Workforce Planning or operational planning experience

• Experience in identifying and delivering performance improvement initiatives

• Proven stakeholder management skills with the ability to collaborate effectively across business units, functions and teams.

• Business-related degree desired.

• PowerBI, SQL or other Business Intelligence systems or Operations Research background preferred

• Commercially focused with the ability to correctly assess the impact of decisions on business outcomes

• Excellent written and verbal communication skills including highly developed presentation skills

• Ability to work under pressure and meet strict deadlines in a constantly changing operational environment

• Proven record of successfully managing change and implementing continuous improvement activities

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.

• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re up for achieving the impossible, register your interest and we’ll be in touch.

Applications close: Monday 01 April 2024

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Western Sydney Service Centre (WSSC) as a Mechanical Fitter - Process Specialist. Working with BlueScope’s newest paint line, featuring modern equipment and automated process’ throughout the facility, you’ll be working with premium COLORBOND® products.

We are growing our team to support our Metal Coating Line project, increasing our existing paint line operations at the WSSC site, located in Erskine Park, NSW. This development will provide up to 240,000 tonnes of additional capacity to feed COLORBOND®, ZINCALUME® and TRUECORE® steel products, used for roofs, house frames and fencing.

Contributing to the safety, quality and the reliability of our equipment, you’ll perform a variety of Operator tasks throughout shift, including operating machinery, equipment troubleshooting, plant setups and isolations. Working in a supportive team environment, you’ll ensure the continuous production activities on our paint line, whilst providing technical guidance and support on equipment. This position operates on a desirable rotating 12-hour shift pattern, covering both day and night shifts.

What’s In It for You?

• no need to purchase new workwear – you’ll be provided with a uniform and personal protective equipment (PPE)
• competitive remuneration PLUS an option of 14% superannuation contribution, a fortnightly operational bonus and eligibility for our annual bonus scheme
• ongoing training and development opportunities with a dedicated training day every 3 weeks and access to our online learning platform
• to help you thrive we offer great health and wellbeing initiatives including access to our Employee Assistance Provider (EAP), and eligibility for a Fitness Passport
• enjoy a vibrant and inclusive workplace culture, including an option to join our Western Sydney Alliance that hosts regular celebrations, functions, discounts and lunches
• access to a range of exciting discounts across travel, vehicles, health and more!

What Will You Do?

Demonstrating your technical capability, you’ll ensure the quality and reliability of our equipment and products. You will also:

• conduct equipment and process inspections, identifying issues and troubleshooting equipment
• provide technical support and problem-solving insight to ensure the continuous functionality and reliability of equipment
• work collaboratively with cross functional teams to improve the efficiency of equipment
• ensure our quality products meet customers’ expectations and requirements
• learn to operate overhead cranes with training

More About You

As an enthusiastic and self-motivated individual, you quickly adapt and have an eagerness to learn. You’ll be comfortable working at heights, and you will bring: 

• mechanical/fitter trade qualifications
• a commitment to your own safety and that of others
• the ability to work and troubleshoot in an individual capacity and communicate as part of a larger team
• the ability to prioritise work and resolve problems effectively and efficiently
• the ability to work in a fast-paced environment

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Sunday 7th April 2024

• Sydney based with regular interstate travel

Be integral to the Technical Services function for Australia & New Zealand by driving customer-focused value-added services, which include Automotive Colour Change and Fleet Application courses, Paint Protection Film Training Courses and Installation problem-solving. Customer warranty support and internal/external training programs that align with our local business strategy. 

As a member of our innovative and high performing team, you will be responsible for the Technical support of the Avery Dennison & Mactac brands for the Australian and New Zealand countries. Product segments include Sign, Reflective, Screen, Digital Print & Window Films.

• Deliver proactive Technical Services to the Australia & New Zealand Graphics Solutions business 
• Deliver value-added programs & training for the sales organisation, distributors, converters, installers and end users.
• Actively support the Avery Dennison ICS Warranty Program by qualifying and issuing ICS Warranties in Australia and New Zealand for programs identified by sales and marketing staff
• Support the implementation and certification of the Certified Installer and Partner Program Network throughout ANZ
• Deliver market-leading application workshops, providing up-to-date and relevant content and practical skills to users of Avery Dennison products
• Support special new product introduction, application and research projects as required
• Assist in qualifying raw materials & new products by understanding customer needs and evaluation for locally, regionally or globally manufactured products
• Review and produce technical documentation for Australia; Including Product Data Sheets and Instructional Bulletins