The People Systems Specialist assists in maintaining the appropriateness and effectiveness of Montu’s HRIS, supporting effective data management, smooth HR operations, improved impact for downstream teams, and internal education and change management. The People Systems Specialist will be the system lead and Subject Matter Expert (“SME”) for our talent acquisition system, Smart Recruiters. This role is responsible for the improvement and management of this system including project scoping, planning (including identifying cross-system and team implications of change), stakeholder management, creation and execution of test cases, and the creation and communication of good supporting collateral for users. This role supports both Australian and International users.

Key Responsibilities:

• Systems Management - SME
  • Serve as a system administrator, SME and technical lead for our Talent Acquisition tool (SmartRecruiters, “SR”).
  • Improve the efficiency and automation, and suitability of SR, maintaining an expert knowledge in the system’s capabilities, limitations, product roadmap and releases.
  • Design, execute and test system changes in SR, including effective project management, stakeholder engagement, up and downstream impacts, user behaviour changes, and asset updating..
  • Ensure SR documentation is accurately maintained, including system dependencies, network maps, field/setup requirements, templates etc
  • Ensure appropriate controls are designed and implemented to maintain the security and effective management of SR, including reviewing security and admin profiles for local and international users.
  • Help build and maintain resources for employees, managers, and the People team to promote self-service use of people systems
  • Perform routine audits SR to ensure all information and setup is up to date
• Systems Management - other HRIS 
  • Have a good working understanding of other HRIS tools used, and be able to support BAU and general administration and support. Tools include our core HRIS (HiBob), and enablement platform (15Five).
  • As required (eg, work overflow, team absences etc)
  • Process changes for employees and people leaders and manage workflow tasks in other tools
  • Manage access for portals and system access used in the People team
  • Provide support with management of the systems
• People Systems BAU
  • Respond to general queries and requests for support from internal stakeholders
  • Generate reports as required
  • Participate in other People Systems projects and activities as required
  • Contribute to the development and maintenance of the People Team Handbook and HR Wiki collection, ensuring up-to-date documentation of workflows, processes, and available operational templates
  • Contribute to HR continuous improvement projects and work

We are looking for a Service Operations Specialist to join our growing Enterprise Technology Services team.

This role will support the strategic direction of service delivery by providing Service Operations Support for Cuscal’s mission critical systems and customers.

This includes managing incidents end to end until resolution, assisting incident managers during major incidents, monitoring, and supporting Cuscal systems, effectively communicating to our customers and troubleshooting to restore services within SLA.

In this role you will be responsible for the following;

• Monitoring all defined IT systems / consoles ensuring that they function as per business requirements.
• Responding to system events or faults and take appropriate action when systems fail or suffer degradation in performance.
• Responding to customer Incident, Service and Change requests within predefined SLAs.
• Executing all processes accurately as per the Service Operations procedures and manage any deviations or exceptions via escalation.
• Coordinating the management of incidents and ensure timely escalation of a major incidents to an incident manager.
• Identifying and implement Service Improvements (CSI)
• Logging and updating all Incidents/Service/Change requests into Cuscal Ticketing system with the correct detail.
• Triaging all Incidents / Service requests aiming for fixed on first resolution.
• Engaging and collaborating with 2nd/3rd level support teams for further investigation.
• Ensuring quality documentation of Service Operations procedures and run sheet tasks.

This is a 24/7, rostered shift-work role that will include weekends and night shift. 

• Permanent Role within a focused, fun and purpose led group
• Further develop your skills in a highly experienced team
• Linkedin top 5 places to work
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As Marketing Specialist this is a key role within the Member Experience team focused primarily on acquisition and onboarding of new members and employers. You’ll work within a collaborative team environment to:

• Help shape the design of member experiences to create super our members love in the acquisition and onboarding phase of the member lifecycle
• Design and implement data-driven marketing strategies and communications to help members onboard seamlessly and in an engaging way
• Support the acquisition and onboarding of new employer and member relationships

This role or team members may at times support retention and retirement-focused activity depending on member and business priorities. You’ll work closely with your team leader, constantly striving to exceed expectations and surprise and delight Rest members.

• Execute omni-channel marketing strategies to deliver a target member experience that will engage and delight members so they wish to remain with Rest through retirement
• Implement data-driven interactions that support the target member experience employing agile methodologies where required to deliver at pace
• Execute highly focused marketing campaign activities and content to retain members and support the retention of employer relationships via a range of channels
• Contribute to a small team of marketing professionals, living the Rest values
• Brief internal and external agencies to develop content that helps deliver on our mission to make super simple

• Work closely with teams across Rest to ensure marketing activities are coordinated and aligned to Rest brand standards and the desired member

This position is responsible for supporting Quality Assurance for Claims. You will provide claims administrative support services to other parts of the business within specified guidelines and may be directly supervised.

In addition to this the Claims Quality Assurance Officer will provide ongoing file maintenance and administrative support to Quality Assurance Managers, Specialists and Consultants as well as supporting the overall quality assurance process.

In this role you will:

• Provides Claims Quality Assurance administrative support service within specified guidelines and TAL values.
• Responds to QA enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
• Records all information accurately on appropriate systems.
• Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
• Offers support to team members, sharing learning and best practice in order to contribute to overall team effectiveness.
• Understand the responsibility of TAL in relation to the Privacy law and compliance guidelines and execute QA within these laws and guidelines.
• Proactively raise and support rectification of compliance breaches.
• Produce high-quality, accurate and compliant work.
• Ensure adherence to regulatory and TAL’s policies and procedures.
• Raise potential risk issues in daily operations across systems, policies and procedures that may result in TAL being exposed to financial instability, fraud, not fulfilling regulatory requirements or litigation including behaviours that may be discriminatory or undermine TAL’s core values.
• Collaborates with others to ensure that the customer gets a flawless product or service.