This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage. 

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across Infrastructure projects to site-based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a Quality Assurance role, you will have knowledge in: 

• Produce audit schedules to cover all project requirements and conduct audits 
• Defining quality procedures in conjunction with operating staff 
• Ensuring procedures are properly understood and implemented 
• Agreeing standards and establishing clearly defined quality methods 
• Setting up and maintaining controls and documented procedures 
• Identifying with management relevant quality-related training needs 
• Collating and analysing quality performance data and charts against defined parameters 
• Promoting quality achievement and performance improvement throughout the organisation 
• Setting QA compliance objectives and ensuring that targets are achieved 
• Producing management systems / functional discipline reports 

Experian Data Quality (EDQ) is looking for a Partner Account Manager to join our high-performing Data Quality Team. EDQ is a global leader in providing data quality software and services. We help our clients to proactively manage the quality of their data through world class data validation, profiling, enrichment, matching, data governance and migration capabilities. With flexible SaaS and on-premise deployment models, Experian Data Quality software empowers organisations around the world to take control of their data, drive efficiency and maximise customer experience.

This role will focus on Partnerships in both our Data Quality Management and Contact Data Validation solutions, covering key verticals. Partners may include other software vendors, resellers, consulting firms and system integrators.

What you’ll need to bring to the role & Experian

• Executive presence and experience in presenting to technical teams, senior stakeholders and decision makers.
• Work very closely with the direct sales team with a collaborative, optimistic approach, showing the willingness to operate in a fast-paced, high-performance environment.
• High attention to detail and motivation when handling multiple tasks and working with a range of stakeholders across Experian, partners and clients.

Work that matters - What you’ll be doing

• Developing and implementing partner sales, marketing and expansion strategies.
• Achieving a new business sales target via partner led and partner supported. These partnerships will be aimed at finding and closing business with EDQ solutions sold to or through the partner network.
• Promoting Experian’s brand to partners, customers and prospects via marketing input, webinars, presentations and referrals.
• Supporting on meetings with the Global Partnerships team discussing and implementing strategies to expand EDQ’s partner channel.
• The candidate will be responsible for taking the Partnership from initial concept introduction to contracts, opportunity sourcing and execution. This will involve engaging and managing a complex stakeholder ecosystem of Partner decision makers, salespeople, technical consultants, delivery, legal and procurement. 
• Responsible for a minimum of 25 partner/client meetings per month, including regular cadences with key contacts, net new contacts and facilitating client meetings with partners and account managers.
• Lead sales enablement sessions for Partner sales teams and work closely with Presales to deliver technical enablement for sessions and product demonstrations.
• Actively contribute to a culture where the fair treatment of customers is at the heart of the Experian business.  Take personal responsibility to ensure you adhere to all regulatory requirements and apply appropriate controls in the interests of our customers.
• Attend and contribute to weekly sales training workshops, deal reviews and forecast meetings which are all at the core of Experian’s high-performance environment.

Title:

re you looking to expand your horizons and deliver high profile, exciting projects and leave a legacy?

We value an inclusive and diverse work environment and are working together to build a culture that embraces each other’s unique strengths and experiences.

Our people are important to us and you will play a key role in contributing to the success of our business. We believe in empowering our employees, nurturing development within a culture of trust. We are looking for someone that is willing to step up and build upon opportunities. We will encourage and empower you to work in a way that suits your style and look forward to discussing ways we can build your success.

The Opportunity

We are looking for an experienced Systems Engineering and Safety Assurance Coordinator, to join our National Systems Team. This position is available to be based in any of our Australian offices and you will be a part of the Systems Engineering on projects locally, but will also support projects fulfilling requirements of the KBR portfolio across sectors and geographies.

This role will require you to work as part of multi-disciplinary teams effectively demonstrating your area of expertise, establishing high levels of interaction with many different stakeholders will be a key attribute that you can bring to the team.

Who are you?

As the Systems & Safety Assurance Engineer you will be required to have the following skills and experience (or can address several criteria):

• Bachelor of Engineering
• Understanding of SE standards and its application to transport projects
• DOORS NG experience
• Configuration Management, System Integration
• Ability to read and interpret Railway infrastructure Design
• Understanding of contractor engagement and management for SE Safety
• Ability to chair safety stakeholder meetings

Who are we?

KBR’s Infrastructure Services Australia business works with customers across the nation to deliver projects that create a better, more sustainable and technology-enabled future for all Australians.

Through trusted partnerships with our customers, our best and brightest deliver innovative solutions across the transport, water and environment, buildings, defence infrastructure and program management and construction consultancy markets.

We are committed to social and environmental sustainability and delivering projects with a digital mindset that drives innovation within our business, for our customers and stakeholders.

Our people blend seamlessly into customer teams to help create a positive impact on the communities and environments they seek to improve.

You can learn more about KBR here:

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how

While our people are busy delivering leading science, technology, and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best.

Other benefits include:

• Industry leading salaries reviewed annually.
• 20 Days Leave per year + an additional day off every 4 weeks (33 days in total)
• Flexible work arrangements (start/finish times, WFH, Flex time)
• Salary packaging and Novated leases
• Paid professional membership fees.
• Life/Health insurance discounts
• Employee stock purchase plans
• Paid parental leave.

Help shape tomorrow by applying today!

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Do you possess extensive expertise as a Quality and Compliance Officer, showcasing exceptional clinical knowledge and auditing experience, coupled with highly refined skills in time management, communication, and IT?

We are looking for a Quality and Compliance Officer to join our team. Candidates for this opportunity should be Registered Nurses. While this is a full-time work from home (WFH) position, regular intrastate and interstate travel will be necessary to visit our facilities located in regional and remote areas of Tasmania, Victoria, and NSW.

The Position:

The role of a Quality and Compliance Officer involves offering support and assistance to the Quality Manager in ensuring the efficient monitoring of compliance functions and the implementation of various quality-related initiatives.

What you can bring to the role:

• Successful completion of a Bachelor of Nursing or equivalent.
• Sound clinical knowledge including an understanding of current best practice.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• High level ability to utilise information management and computer systems.
• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Excellent communicational, organisational, and time management skills with the ability to establish priorities, manage workloads and meet required deadlines.
• NDIS Worker Screening certification.
• Capacity to travel interstate as required.
• Demonstrated ability to use initiative, research and apply sound judgement to contribute to decision making and continuous improvements.
• A clear understanding of the importance of confidentiality in the context of the position.

Requirements of the Role:

• Undertake a range of audits against the accreditation standards related to residential aged care and home care.
• Work collaboratively with the Chief Quality and Risk Officer in identifying areas for continuous improvement to support quality and compliance.
• Work collaboratively with the Chief Quality and Risk Officer in the development of projects to support quality and compliance.
• Assist and support the Chief Quality and Risk Officer in the development and implementation of best practice policy and process.
• Develop and maintain a high level working knowledge of the electronic clinical support systems.
• Assist and support the Chief Quality and Risk Officer in developing, conveying and delivering on individual and organisational plans for continuous improvement.
• Maintain documented evidence of the organisations Quality Management Systems across all sites.
• Risk identification and mitigation.
• Trending and analysis.
• Preparation for external regulator visits including reaccreditation.
• Assistance with Gap Analysis and on-site support.
• Education including Quality related education as required by Facility or State.
• Oversight and support of clinical practice/medication practice.
• Attendance at internal and external meetings – as required by the business or at the direction of Chief Quality and Risk Officer.
• Attendance at announced/unannounced commission visits as needed.
• Care Manager support.
• Orientation of new management team members.
• Understand, comply with and report in line with the Serious Incident Reporting Scheme (SIRS).
• Oversight of facilities to ensure compliance that is delivered within the framework of Respect’s policies and procedures, legislative requirements, and meet the relevant service standards.
• Any other task as directed by the Chief Quality and Risk Officer.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• The ability to work from home.
• A competitive salary and flexibility.
• Salary packaging as a not-for-profit charitable organisation which can save an additional $5,000 in tax.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive working culture.
• Learning, development, and growth opportunities..

Pushing the limits of what is possible

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Here, you will have freedom to grow in a world of opportunity.

Transforming mobility and delivering sustainable outcomes

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

AECOM delivers comprehensive services from creation to completion and beyond, our transportation professionals are constantly exploring new ways to navigate a challenging project.

According to Engineering news Records 2020 “Top 500 Design Firms, “AECOM is #1 in Transport globally.

We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

What will a day in this role look like:  

• Developing and implementing safety, environmental, security and accessibility policies and procedures in compliance with government regulations and industry standards.
• Collaborating with other departments and stakeholders to ensure that safety, environmental, security and accessibility considerations are integrated into all aspects of AECOM’s activities.
• ALARP/SFAIRP argument development
• Requirements Capture Verification and Validation
• RAM Analysis

#Work180

BESIX Watpac are currently looking for State Quality Manager to join our NSW business working closely with our senior management across all of our projects to drive our quality objectives. Duties include:

• Proactively drive company safety policies, practices and procedures in compliance with OH&S legislative requirements to provide a safe workplace at all times.
• Ensure compliance with the requirements of Quality Assurance Standards ISO 900
• Ensure coordination and adequate support in the implementation of the company’s Quality & Environmental policies is given to all levels of management and supervision, and to liaise directly with managers in the company to achieve the company’s stated objectives.
• Assist project managers with implementation of Quality & Environmental systems including Environmental Monitoring, Inspection and Testing regimes on projects and provide support and technical assistance to site.
• Provide recommendations for management review toward Systems/Operational improvement.
• Initiate and maintain Quality & Environmental system documentation including, manuals, procedures forms and project management plans.
• Coordinate the maintenance of company based information regarding acceptable Subcontractors/Suppliers, provide evaluations based on review of submitted documentation, or other approved criteria.
• Develop, establish and maintain a record storage system and the company Record Management System to meet Quality and statutory requirements.
• Establish and maintain a programme of internal quality & environmental management system auditing to measure and control effectiveness of the systems.
• Coordinate and maintain the company’s best practice accreditation with DSTAR.

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

The Nine Publishing Technology team continually delivers and maintains premium, market leading digital products, including: smh.com.au, theage.com.au and afr.com.au across multiple platforms and systems.

Quality Engineers are responsible for the quality aspect in delivery of products and services that delight our customers, and grow the business.

In this role, your time will be spent shifting left. You'll be working as part of an agile squad, guiding engineers towards continuous delivery and quality best practice.

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala 

The quality and safety of products we sell to our customers are core to delivering a great experience at Koala within all countries that we currently operate in. This is a high paced and varied role playing an integral part in leading the Quality Team in all quality and compliance aspects; ultimately ensuring our manufacturing partners, products, and marketing claims align with our goals, commitments and values. This position will also be responsible to report key trends, insights and actions into key stakeholders within the business.

What is key to the success of this role @ Koala?

●      Based on Koala values, lead and develop people in the best way, delivery business result. (leadership)

●      Able to work independently or as part of a team with setting & follow up goals and priorities (organisation and prioritisation skills)

●      Deeply understand on quality matters’ contribution and impact to business, customers and suppliers. (Business mindset)

●      Able to engage with all types of internal stakeholders and explain complex issues or requirements in a clear and easy to understand manner (communication skills)

●      Where necessarily, influence outcomes / decisions by working collaboratory with various stakeholders to ensure a win-win outcome (communication skills)

●      Working to tight deadlines with a high degree of accuracy and attention to detail (accuracy and detail skills)

●      Able to produce and present reports, training and insights based on on various data sets (analytical and interpretation skills)

●      Champion the importance of product safety and quality throughout the business (leadership skills).

What are the key deliverables for this role?

Product Compliance (New Product Development)

●      Set way of working for product compliance during new product development phase.

●      Ensure that all new products launched by Koala are safe and fit for purpose.  This includes the regular review / updating of any specific Product Development Guidelines, ensuring the appropriate market regulatory requirements are also considered.

●      Work closely with external labs and third party to secure the legal requirements for different markets, has been clear and executed well.

●      Work closely with different authorities, to get latest information on any legal requirement updates, and understand how to implement updates into business.

●      Set up the testing plan both on time and resources-wise yearly, and follow-up status.

Quality Control (Existing Products)

●      Set quality performance KPI for overall business, different categories and suppliers.

●      Undertake regular reviews of existing products in range to determine the root causes of warranties and returns.  Based on these reviews, put in place corrective actions with factories to reduce manufacturing faults and defects.

●      Regularly review products against any current quality and regulatory compliance requirements to ensure they continue to be safe, fit for use and compliant to regulatory requirements in all markets we operate in.  This includes ongoing testing of products and materials where required.

●      Collaborate with various stakeholders within the business to draw insights that are driven by warranties and returns data, customer insights (formal) and customer service feedback to provide recommendations on further improvements that could be made to products (either current or future) and champion the continual improvement of existing products within the range.

●      Working closely with our factory partners, lodge regular credit claims based on the specific requirements of the Supplier and Warranty agreements.  Report back to the finance team on all credit claims successfully lodged.

●      Together with team, Investigate consumer complaints, quality failures and areas of further improvement, and work closely with the Quality team and other internal / external stakeholders to achieve positive outcomes.

●      Escalate any serious injuries or illnesses caused by products to the Director, Quality & Compliance manager to ensure these are appropriately handled by the business.

Ideal background…

●      Minimum 5 years Formal tertiary qualifications in QA/QC or relevant industry experience.

●      Experience with furniture, home furnishings or FMCG environment is preferred, but not limited.

●      People leadership experience is required.

●      Demonstrable experience in method validation is required

●      Demonstrable experience presenting and defending the quality control standards during regulatory inspections

●      High ability to work with both internal and external stakeholders while multitasking on a number of projects within a fast-paced environment

●      Excellent organisational skills, written & verbal communication skills and attention to detail

●      A ever-curious mindset that isn’t afraid to challenge the norms, wanting to learn and grow within the team and business

●      Did we mention that empathy is a must have? Our customers are at the heart of the business and an empathetic approach is a must at every touchpoint

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• Hybrid work - the team is back in the Alexandria Treehouse 2-3+ days a week, with Tuesday lunches, Monthly barbies, socials and a stocked kitchen of healthy, local and organic produce to look forward to.
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

• Accountable for a technical area of the GROW’s QA ecosystem.
• Ensure that we are applying the best patterns, practices and principles in that area.
• Negotiate with the business how these patterns and practices will be applied, keeping in mind the commercial reality of risk vs reward trade-offs.
• Ensure there is a consistent, robust and smooth process for delivering change and improvements to my technical area.
• Establish meaningful processes and practices for contributions to my technical area improving our ability to deliver.
• The conduit between the architect team and the squads who are contributing to my technical area.
• Build out experimental solutions within my area, to evaluate potential strategic directions.
• Ensure I understand the planned changes to my area and can talk about them with confidence.
• Curious about areas that interface with my technical area and can provide sound advice to those areas about how my solutions add value.