Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

The Nuts and Bolts

We have over 6,500 people across our global offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Our Team

Datacom Group Technology is responsible for the provision of company-wide technology services which are critical to the business because they:

• Support business processes that through their efficiency (speed, accuracy, and cost per transaction) give the organization a competitive edge.
• Deliver an end user experience that supports enhanced employee engagement and productivity.
• Allow the business to scale without incurring corresponding increases in cost.
• Support business growth through diversification of service offerings.

About the role

The Systems Engineer role is responsible for supporting Datacom's technical infrastructure including corporate hardware and software as well as providing corporate systems for the Datacom Business. The Systems Engineer primarily performs support activities in our corporate Production Environment, including responsibility for infrastructure changes following formal change control process. This role will also assist with Priority incidents and internal projects as opportunities present themselves.

The Systems Engineer position would suit someone keen to take the next step in their career. We're after people who exude common sense and professionalism, are team players, can work under pressure with minimum supervision and who can demonstrate exceptional problem-solving abilities and a passion for learning.

Please note this is a 6 month fixed term position

What you'll bring

As an experienced professional, you'll be a success-driven and naturally passionate about technology, using it to deliver great customer outcomes. You will be comfortable engaging with and supporting all levels of customers from technical staff through to executives and your attention to detail will ensure your deliverables are of the highest standards.

Ideally, your Technical Skills will encompass some or all of the following:

• Advanced Windows 10/11 troubleshooting experience
• Basic Windows server experience
• All-rounder in Microsoft Products
• Microsoft O365 Admin
• Microsoft Intune
• Microsoft Security/ Defender, MFA
• Azure / Azure AD
• Active Directory, DNS, DHCP, Group Policy
• Exchange Online and on-premises
• Remote access, VPN, LAN, Wireless
• Experience with SCCM/ BigFix
• Meeting Room technologies e.g. AV equipment
• Ability to work on problems of diverse scope
• Min of 3+ years experience in a similar role and environment

Why Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today!

Do you

• know Linux in various levels of diagnostics and troubleshooting?
• write code to automate repetitive tasks every time you face repetitive work?
• smile when you solve an issue in Frankfurt from your laptop in Sydney?

Answer 'yes' to these questions and we would like to hear from you. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

Want to know more about us?

Now that we have set the pace, keep reading if you want to understand more about the role and the SRE team. 

As reliability engineer in the SRE team you will :

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Now a bit about the SRE team

The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.

To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.