Do you possess extensive expertise as a Quality and Compliance Officer, showcasing exceptional clinical knowledge and auditing experience, coupled with highly refined skills in time management, communication, and IT?

We are looking for a Quality and Compliance Officer to join our team. Candidates for this opportunity should be Registered Nurses. While this is a full-time work from home (WFH) position, regular intrastate and interstate travel will be necessary to visit our facilities located in regional and remote areas of Tasmania, Victoria, and NSW. This is a 6-month contract with possibility of permanency.

The Position:

The role of a Quality and Compliance Officer involves offering support and assistance to the Quality Manager in ensuring the efficient monitoring of compliance functions and the implementation of various quality-related initiatives.

Requirements of the Role:

• Undertake a range of audits against the accreditation standards related to residential aged care.
• Work collaboratively with the Chief Quality and Risk Officer in identifying areas for continuous improvement to support quality and compliance.
• Work collaboratively with the Chief Quality and Risk Officer in the development of projects to support quality and compliance.
• Assist and support the Chief Quality and Risk Officer in the development and implementation of best practice policy and process.
• Develop and maintain a high level working knowledge of the electronic clinical support systems.
• Assist and support the Chief Quality and Risk Officer in developing, conveying and delivering on individual and organisational plans for continuous improvement.
• Maintain documented evidence of the organisations Quality Management Systems across all sites.
• Risk identification and mitigation.
• Trending and analysis.
• Preparation for external regulator visits including reaccreditation.
• Assistance with Gap Analysis and on-site support.
• Education including Quality related education as required by Facility or State.
• Oversight and support of clinical practice/medication practice.
• Attendance at internal and external meetings – as required by the business or at the direction of Chief Quality and Risk Officer.
• Attendance at announced/unannounced commission visits as needed.
• Care Manager support.
• Orientation of new management team members.
• Understand, comply with and report in line with the Serious Incident Reporting Scheme (SIRS).
• Oversight of facilities to ensure compliance that is delivered within the framework of Respect’s policies and procedures, legislative requirements, and meet the relevant service standards.
• Any other task as directed by the Chief Quality and Risk Officer.

Essential:

• Successful completion of a Bachelor of Nursing or equivalent.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• High level ability to utilise information management and computer systems.
• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Sound communication skills.
• NDIS Worker Screening certification.

Desirable:

• Formal qualification in quality management frameworks.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

• 2 Year Fixed Term Contract
• Linkedin top 5 Places to Work
• Hybrid working as standard 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Primary Purpose

As the QA Practice Manager, reporting into Head of QA, responsible for leading and managing Rest’s Testing and Quality Assurance functions across the assigned team, including people leadership, service support, and quality management. This role ensures the safe, effective, and efficient delivery of strategic and operational risk changes at Rest. 

Responsible for driving initiatives to standardize and enhance QA practices across projects & Stable Teams, implementing best practices, and ensuring consistency and efficiency. This role also involves evaluating and adopting modern testing tools, refining methodologies, and developing robust templates aligned with industry standards, all with the goal of fostering a culture of quality throughout the delivery lifecycle. 

Key Accountabilities/Responsibilities 

• Lead, manage and develop a team of QA professionals, driving engagement, performance and risk management, overseeing service quality and compliance, to enable project delivery that meets our key performance objectives and key stakeholder satisfaction. 
• Provide senior QA services to assigned strategic and operational risk change initiatives applying Rest standard frameworks, Tools and/ or support the Head of QA, providing industry best practice subject matter expertise and supporting the development of QA capability maturity including competency, process, and tool (Automation, Performance etc) development.  
• Contribute towards uplifting and implementing QA Roadmap initiatives cross functional and non-functional streams in collaboration with Head of QA and other QA Practice Managers.  
• Lead collaboration with other members of the Rest Delivery Teams (Investments, Transformation, Member and Services), to understand project/program QA resource requirements and then planning the resources provisioning & onboarding based on project timelines.  
• Lead collaboration with Third Party Vendors who deliver for Rest, to ensure adoptions of the Rest Enterprise QA strategy framework and highlight risks, issues, and dependencies impacting quality of delivery. 
• Collaborating with Project Managers, Business Analysts, Test Leads, and other stakeholders to ensure the accuracy and timeliness of the testing phases and to identify and escalate any issues or gaps 
• Provide Quality Assurance oversight for the Program & Project delivery in DTD PD and manage multiple dependencies and interdependencies, applying agile, waterfall and lean delivery principles as appropriate  
• Manage influential stakeholder relationships, negotiations and leadership across multiple segments and geographies, ensuring alignment and collaboration on test & QA objectives and outcomes 
• Provide guidance and support to QA team members, helping them develop their skills and knowledge in testing practices. Foster a collaborative environment that encourages continuous learning and professional growth. 
• Assess the performance of QA team members, setting clear goals and providing constructive feedback. Create development plans to help individuals achieve their full potential and align their growth with the organization's objectives. 

Location: Based at in Ringwood on the lands of the Wurundjeri People
Employment Type: Full-time
Hourly Rate: Up to $58 per hour (dependent on skills & experience)
Application Deadline: Sunday 13th October

What’s In It For You?

• Compensation: Salary Packaging benefits of up to $18,550 and up to $2,650 additional tax-free money to spend towards meals and entertainment.
• Flexible Work Arrangements: Flexibility to work from our offices and home.
• Culture: Positive culture and supportive and like-minded team and management.

Are you passionate about driving continuous improvement and ensuring the highest standards of quality and safety in healthcare? EACH is seeking a dynamic and experienced Senior Quality Partner to play a pivotal role in enhancing our services and supporting a strong quality improvement culture across the organisation.

As the Senior Quality Partner, you will collaborate closely with the Manager of Quality Improvement and Risk, leading the development, implementation, and evaluation of quality systems that underpin safe and effective healthcare services. If you're ready to take on a leadership role that impacts customer safety, drives clinical practice improvements, and fosters a culture of excellence, this could be the perfect opportunity for you!

What You’ll Be Doing

• Champion quality and compliance: Ensure all regulatory requirements are met and exceeded across EACH’s diverse programs.
• Lead critical incident investigations: Provide leadership in investigating critical incidents, ensuring timely follow-up and action.
• Partner for success: Collaborate with Program areas to develop, implement, and evaluate quality improvement activities that drive service excellence.
• Support risk management: Assist in the identification and management of emerging risks and ensure a proactive approach to risk mitigation.
• Manage customer feedback: Oversee customer feedback and complaints processes, ensuring timely, professional responses that lead to service enhancements.
• Drive data-driven improvements: Collect, analyse, and report on trends in quality, risk, and safety, contributing to ongoing improvement efforts.
• Lead training initiatives: Develop and implement education programs that embed a culture of continuous improvement across the organisation.
• Act as 2IC: Support the Quality Improvement and Risk Manager as a key contact for external stakeholders, including regulators, auditors, and accreditation bodies.
• Governance reporting: Provide critical insights and reports to Governance Committees, the EACH Board, and external bodies.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Cammie Dinh (Talent Acquisition Partner) at [email protected]u