The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

 “At CommBank we are proud to support flexibility, let’s discuss what this means for you”

Please note – We are seeking Expressions of Interest within these teams for present and future vacancies. Successful candidates will be contacted for a further conversation around suitability.

Impact and Role Contribution:

As a Manager, Controls Assurance, you will join our high performing Chief Controls Office teams and assist in supporting the business to identify, assess and manage the risk inherent in providing a range of operations services to the CBA group.

You will also partner with key stakeholders to deliver insights, utilising analytical skills and complex data. You will need the adaptability to work in a fast-paced environment and the ability to build relationships and work collaboratively with the extended leadership team across Line 2 and Group Audit.

In any given week you will:

• Assist in the Automation strategic pillar in becoming more efficient and effective in both executing assurance and testing, through the innovative use of Automated Assurance Tools, Data Analytics, Continuous Monitoring and Modelling.
• Provide Line 1 assurance through testing complex automated and business controls that support the Bank’s critical business.
• Drive continuous improvement of the controls environment through implementation of continuous control monitoring, automation and control rationalisation.
• Validate and present findings, document test plans, results and conclusions clearly and concisely
• Take ownership of assigned internal customer relationships using strong interpersonal and communication skills, both verbal and written, keeping stakeholders informed of assignments, emerging opportunities where analytics can help achieve desired business outcomes

We're interested in hearing from people who have:

• Experience in a Risk Management, Assurance or Audit environment including the identification, planning, testing and reporting on automated and technology dependent manual controls across various business processes
• Ability to think critically and analytically and use data driven insights to solve problems
• Influencing and consulting skills, with the ability to build relationships with stakeholders at all levels
• Proficient with one of the following tools-Alteryx, Tableau, Power BI, Servicenow as an end user and/or Advanced excel skills  
• Knowledge of Operational and Compliance Risk frameworks

Your qualifications:

• 3 - 5 years of relevant experience.
• Previous experience in financial services (or similar environment), Big 4 and/or risk management highly valued.
• Relevant Tertiary Degree/ Relevant professional accreditations

What’s next?

Our team is looking to connect with Risk professionals who are interested in being part of a high performing, customer-focused and passionate culture to build a simpler, better bank. We welcome you to express your interest and learn more about Risk opportunities. We will be in contact with suitable candidates.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you are interested in.

Love the idea of getting out on the road, solving problems on your feet and meeting new people? Are you looking for autonomy, flexibility and a supportive culture?

Rentokil Pest Control is looking for a qualified termite licensed technician to join our residential team servicing the Sydney area.

What to expect from a role as a residential technician:

• A fully maintained company vehicle including fuel card
• All the tools you need: mobile phone, uniform, safety boots and more
• Employee cash incentive programs and bonuses
• Comprehensive induction, training and qualifications
• Access to our employee assistance program for you and your family
• Ongoing learning, development and a range of career pathways

Employment conditions:

• Pest Control Licence
• Valid manual Australian driver’s licence
• Ability to complete a pre-employment medical and police check
• Experience working independently to achieve targets
• Good communication skills
• Confidence using a mobile phone service apps and tablet

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. 

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Nelsons is the UK’s largest manufacturer of natural healthcare products, operating in the market place for over 150 years with a wide range of brands and products; inspiring generations to live healthier and happier lives. We are proud of our brands - RESCUE range, Bach Original Flower Remedies, Spatone, Nelsons Arnicare, Nelsons Teetha, Nelsons creams including Calendula – which are distributed worldwide to over 60 countries.

The QC Analyst is a key member of the Quality Control department and actively participates in all QC related activities. This is a busy role within a fast-paced department; therefore, the QC Analyst will need to be flexible and a team-player.

Responsibilities:

• Ensure all training relevant to the position and required tasks are completed and kept up to date. Use assigned initials within cGMP environment
• All documentation relating to Nelson’s products are kept within Quality Management System (QMS) and adhere to Data Integrity (see POL-002)
• Understanding and adhering to cGMP environment requirements
• Sample and test all incoming raw materials according to in-house specifications and methods of analysis
• Test all finished products according to approved in-house specifications and methods of analysis including Spatone as required by the approved SOP
• Carry out environmental monitoring.
• Ensure that all laboratory tasks are performed in keeping with Good Manufacturing Practices and ensure that the laboratory is maintained in a clean and tidy condition.
• Support validation activities in the lab - equipment and methods.
• Carry out line checks on production activities and perform the relevant in-process checks, ensuring that such activities are in compliance with Good Manufacturing Practices.
• Perform analyses, examinations or investigations as required.
• Collect results from third party lab as required
• Contribute to the investigation of consumer complaints as required.
• Ensure all data is stored and managed correctly
• Ensure any out-of-specification results (OOS) are investigated as per the relevant SOP
• Ensure all required retained samples are managed correctly
• Ensure that all chemical and consumable supplies are maintained in a safe condition
• Ensure the working environment is maintained in a clean and a safe condition
• Liaise effectively with staff from other departments
• Update documents as required
• Involvement in other QMS responsibilities as required as part of personal development

We would love you to have

• Education / Qualifications Degree level or above in a Science subject
• Experience in an analytical laboratory
• Ability to use work instructions and specifications for testing of products and raw materials
• A good appreciation of Good Manufacturing Practice
• Strong report writing skillls

Bonus if you have

• Basic knowledge of microbiology
• Experience or knowledge of HPLC and GC techniques
• Experience or knowledge of TLC techniques
• Experience of pharmaceutical production processes for tablets, liquids and creams

Rentokil Initial the experts in pest control has been providing quality pest control in Australia since 1965 - the most trusted pest controller.

We are currently looking for a Pest Control Technician - Trainee or Licenced to join our team servicing our clients in the Albury and Wodonga area. This role gives you an excellent work-life balance for family time.

This is a great opportunity for someone who strives to deliver fantastic customer service while enjoying being on the road, working autonomously whilst meeting new people and maintaining quality pest control to Rentokil Initial’s standard.

Benefits

• Pest license paid by Rentokil Initial
• A fully maintained company van including fuel card
• Mobile phone
• Bonus structure
• Company Uniform including PPE
• Comprehensive training and induction

Wondering what a typical day looks like for our Pest Control Service Technicians?

Morning

• You will have your own company vehicle at home, therefore, in your company uniform, you’ll either travel to your first customer of the day or head to the depot to load your van with stock for your day's work.

On the road

• Your day will be spent visiting a number of different customers. No two days will be the same due to the variety of industries you will service.
• You will service your customers’ sites by;
• Inspecting customer premises for signs of pests and carrying out measures as required to eliminate pests
• Clean and remove evidence of pest behavior
• Advise customers on maintenance and hygiene of their premises
• Complete accurate Service Reports after every visit
• Whilst you don’t need to be an athlete, you will work up a sweat servicing multiple sites, so you would need to be physically fit.
• You will be responsible for your own health and safety - this means it’s your responsibility to ensure your vehicle is safe at all times and that you take care on the road.

End of day

• Unless you need to re-stock, time to go home and relax and unwind.
• At the depot, is the best time for you to debrief with your manager and discuss how your day has gone.

To be considered for the Pest Technician position you need to have;

• Valid Australian driver's license - manual license if possible!
• Confident using a mobile phone service app/tablet
• Interest in pest control or related industry experience
• Ability to successfully acquire a Working with Children Check
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks.

ABOUT THE COMPANY

Rentokil Initial provides services that protect people and enhance lives including pest control, plants and washroom hygiene. Two million customers rely on us to do the job, quickly and effectively, our customers range from multinationals to local restaurants, schools and individual homeowners.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

“Being in the Rentokil Initial Team, it feels like a family.”

Thanh Nguyen 

Technician

“I’ve recently become a new dad and was supported to take the time off with no pressure.”

Ronald Weir 

Local Service Manager

Love getting out on the road, solving problems on your feet and meeting new people? A role as a pest control technician with Rentokil Initial could be what you’re looking for.

As a pest control technician, you’ll be responsible for working with commercial and residential customers to keep their premises pest-free.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Rentokil Initial team:

• Working for the world’s largest pest control company
• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid manual driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police check
• Experience working independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both verbally and in writing
• Confident using a mobile phone service app/tablet
• Manage, maintain and build upon client relationships

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

“The culture is really supportive, you feel like you’re included by the whole business.”

Suzy Harris

Technician

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

Local Service Manager

“I’ve recently become a new dad and was supported to take the time off with no pressure.”

Ronald Weir 

Local Service Manager

Rentokil Initial the experts in pest control has been providing quality pest control in Australia since 1965 - the most trusted pest controller.

We are currently looking for a Pest Control Technician - Trainee or Licenced to join our team servicing our clients in the Orange area This role gives you an excellent work-life balance for family time.

This is a great opportunity for someone who strives to deliver fantastic customer service while enjoying being on the road, working autonomously whilst meeting new people and maintaining quality pest control to Rentokil Initial’s standard.

Benefits

• Pest license paid by Rentokil Initial
• A fully maintained company van including fuel card
• Mobile phone
• Bonus structure
• Company Uniform including PPE
• Comprehensive training and induction

Wondering what a typical day looks like for our Pest Control Service Technicians?

Morning

• You will have your own company vehicle at home, therefore, in your company uniform, you’ll either travel to your first customer of the day or head to the depot to load your van with stock for your day's work.

On the road

• Your day will be spent visiting a number of different customers. No two days will be the same due to the variety of industries you will service.
• You will service your customers’ sites by;
• Inspecting customer premises for signs of pests and carrying out measures as required to eliminate pests
• Clean and remove evidence of pest behavior
• Advise customers on maintenance and hygiene of their premises
• Complete accurate Service Reports after every visit
• Whilst you don’t need to be an athlete, you will work up a sweat servicing multiple sites, so you would need to be physically fit.
• You will be responsible for your own health and safety - this means it’s your responsibility to ensure your vehicle is safe at all times and that you take care on the road.

End of day

• Unless you need to re-stock, time to go home and relax and unwind.
• At the depot, is the best time for you to debrief with your manager and discuss how your day has gone.

To be considered for the Pest Technician position you need to have;

• Valid Australian driver's license - manual license if possible!
• Confident using a mobile phone service app/tablet
• Interest in pest control or related industry experience
• Ability to successfully acquire a Working with Children Check
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks.

ABOUT THE COMPANY

Rentokil Initial provides services that protect people and enhance lives including pest control, plants and washroom hygiene. Two million customers rely on us to do the job, quickly and effectively, our customers range from multinationals to local restaurants, schools and individual homeowners.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

“Being in the Rentokil Initial Team, it feels like a family.”

Thanh Nguyen 

Technician

“I’ve recently become a new dad and was supported to take the time off with no pressure.”

Ronald Weir 

Local Service Manager

Title:

re you looking to expand your horizons and deliver high profile, exciting projects and leave a legacy?

We value an inclusive and diverse work environment and are working together to build a culture that embraces each other’s unique strengths and experiences.

Our people are important to us and you will play a key role in contributing to the success of our business. We believe in empowering our employees, nurturing development within a culture of trust. We are looking for someone that is willing to step up and build upon opportunities. We will encourage and empower you to work in a way that suits your style and look forward to discussing ways we can build your success.

The Opportunity

We are looking for an experienced Systems Engineering and Safety Assurance Coordinator, to join our National Systems Team. This position is available to be based in any of our Australian offices and you will be a part of the Systems Engineering on projects locally, but will also support projects fulfilling requirements of the KBR portfolio across sectors and geographies.

This role will require you to work as part of multi-disciplinary teams effectively demonstrating your area of expertise, establishing high levels of interaction with many different stakeholders will be a key attribute that you can bring to the team.

Who are you?

As the Systems & Safety Assurance Engineer you will be required to have the following skills and experience (or can address several criteria):

• Bachelor of Engineering
• Understanding of SE standards and its application to transport projects
• DOORS NG experience
• Configuration Management, System Integration
• Ability to read and interpret Railway infrastructure Design
• Understanding of contractor engagement and management for SE Safety
• Ability to chair safety stakeholder meetings

Who are we?

KBR’s Infrastructure Services Australia business works with customers across the nation to deliver projects that create a better, more sustainable and technology-enabled future for all Australians.

Through trusted partnerships with our customers, our best and brightest deliver innovative solutions across the transport, water and environment, buildings, defence infrastructure and program management and construction consultancy markets.

We are committed to social and environmental sustainability and delivering projects with a digital mindset that drives innovation within our business, for our customers and stakeholders.

Our people blend seamlessly into customer teams to help create a positive impact on the communities and environments they seek to improve.

You can learn more about KBR here:

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how

While our people are busy delivering leading science, technology, and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best.

Other benefits include:

• Industry leading salaries reviewed annually.
• 20 Days Leave per year + an additional day off every 4 weeks (33 days in total)
• Flexible work arrangements (start/finish times, WFH, Flex time)
• Salary packaging and Novated leases
• Paid professional membership fees.
• Life/Health insurance discounts
• Employee stock purchase plans
• Paid parental leave.

Help shape tomorrow by applying today!

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Quality Control Manager to join our team. Reporting to the Chief RAQA, you will be responsible for reviewing and approving specifications, testing data and things that affect the quality of the finished product to ensure no errors along with the final product itself.

In this role you will be instrumental in leading the Quality Control team ensuring conformance to GLP and that the highest standard of quality is maintained as we embark on our journey of qualifying our equipment in our newly build laboratories.

The role will require to manage and lead a growing team.

What you will be involved in………

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

What we would expect from you:

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

• Ability to work on several projects simultaneously

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company

• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do

• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved

• A multicultural environment where every voice is heard

• Competitive remuneration package which includes an annual Bonus + Employee Share Options

• Close to public transport

Interested? Apply today...!!!!

Please note the successful candidate must complete a pre-employment medical assessment and undergo background history checks for any items which may be relevant to the duties of the role.

Applicants must be authorised to work in Australia.

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

Control Risks is seeking a Researcher to join its growing Online Threat Intelligence team, based in Sydney. This is a unique opportunity to work in a highly capable team of threat intelligence experts and conduct research on open sources and deep and dark web venues and produce bespoke written analysis.

Responsibilities:

Research and production

• Conduct manual and automated searches to identify threats against our clients and assess their credibility.
• Contribute to the production of high quality bespoke written analysis aimed at contextualising and assessing the threats faced by our clients.
• Research new sources of information and develop capabilities to collect and analyse information in support of the team’s mission.

Consulting responsibilities

• Support in the review and delivery of written bespoke work.
• Communicate effectively to direct intelligence collection to support and enhance the quality of final deliverables.

Essential:

• Practical knowledge of open-source intelligence collection and threat analysis.
• Ability to prepare written reports with strong attention to detail.
• Experience in managing time efficiently to successfully meet client deadlines.
• Experience in directing, collecting and analysing information, including following leads, in order to produce timely and actionable intelligence.

Preferred:

• Additional languages preferable: Mandarin, Korean or Japanese.
• An understanding of the main themes in the online threat landscape.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Do you possess extensive expertise as a Quality and Compliance Officer, showcasing exceptional clinical knowledge and auditing experience, coupled with highly refined skills in time management, communication, and IT?

We are looking for a Quality and Compliance Officer to join our team. Candidates for this opportunity should be Registered Nurses. While this is a full-time work from home (WFH) position, regular intrastate and interstate travel will be necessary to visit our facilities located in regional and remote areas of Tasmania, Victoria, and NSW.

The Position:

The role of a Quality and Compliance Officer involves offering support and assistance to the Quality Manager in ensuring the efficient monitoring of compliance functions and the implementation of various quality-related initiatives.

What you can bring to the role:

• Successful completion of a Bachelor of Nursing or equivalent.
• Sound clinical knowledge including an understanding of current best practice.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• High level ability to utilise information management and computer systems.
• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Excellent communicational, organisational, and time management skills with the ability to establish priorities, manage workloads and meet required deadlines.
• NDIS Worker Screening certification.
• Capacity to travel interstate as required.
• Demonstrated ability to use initiative, research and apply sound judgement to contribute to decision making and continuous improvements.
• A clear understanding of the importance of confidentiality in the context of the position.

Requirements of the Role:

• Undertake a range of audits against the accreditation standards related to residential aged care and home care.
• Work collaboratively with the Chief Quality and Risk Officer in identifying areas for continuous improvement to support quality and compliance.
• Work collaboratively with the Chief Quality and Risk Officer in the development of projects to support quality and compliance.
• Assist and support the Chief Quality and Risk Officer in the development and implementation of best practice policy and process.
• Develop and maintain a high level working knowledge of the electronic clinical support systems.
• Assist and support the Chief Quality and Risk Officer in developing, conveying and delivering on individual and organisational plans for continuous improvement.
• Maintain documented evidence of the organisations Quality Management Systems across all sites.
• Risk identification and mitigation.
• Trending and analysis.
• Preparation for external regulator visits including reaccreditation.
• Assistance with Gap Analysis and on-site support.
• Education including Quality related education as required by Facility or State.
• Oversight and support of clinical practice/medication practice.
• Attendance at internal and external meetings – as required by the business or at the direction of Chief Quality and Risk Officer.
• Attendance at announced/unannounced commission visits as needed.
• Care Manager support.
• Orientation of new management team members.
• Understand, comply with and report in line with the Serious Incident Reporting Scheme (SIRS).
• Oversight of facilities to ensure compliance that is delivered within the framework of Respect’s policies and procedures, legislative requirements, and meet the relevant service standards.
• Any other task as directed by the Chief Quality and Risk Officer.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• The ability to work from home.
• A competitive salary and flexibility.
• Salary packaging as a not-for-profit charitable organisation which can save an additional $5,000 in tax.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive working culture.
• Learning, development, and growth opportunities..

Control Risks' Embedded Consulting Practice is growing in Sydney, Australia, and we have a great opportunity for someone with a few good years of business continuity experience to join us.

Working as part of a dedicated team, this role will be embedded within a leading tech sector client and will provide holistic Business Continuity services including proactive consultation, guidance, and direct support to corporate and other stakeholders as required.

Responsibilities will involve:

• Executing the BC strategy as developed by the Head of Corporate BC and Regional BC managers.
• Working with regional business teams to conduct business impact and risk assessments, identify critical services, define recovery objectives, and map critical dependencies.
• Working with business teams to document BC plan needs in Corporate Continuity tool to drive consistency and attestation.
• Partnering with the Business, and Global Real Estate and Facilities team to coordinate recovery strategies as identified through the Business Continuity planning process.
• Facilitating business continuity exercises and tests, to identify potential gaps in plans, as well as functionality of work transference processes supporting recovery.
• Work with large amounts of data and create meaningful reports
• Support in launching and maintaining tools and POC for conducting trainings
• Liaison with support teams to implement the program
• Supporting workplace resilience initiatives by working with multiple stakeholders to include facilities, business continuity, information technology, security and crisis management, for the purpose of seamlessly integrating within the disaster response cycle, as required.

• 4+ years' experience implementing and managing business continuity or risk management programs
• Ability to travel across assigned regions and internationally as needed.

Preferred:

• Bachelor's Degree in business or related field
• Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification
• Experience with commercial Business Continuity tools
• Experience managing and analyzing data from various sources to align to strategic goals
• Experience in responding to significant disruptive events.
• Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
• Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making.
• Demonstrated ability to meet deadlines while managing multiple complex projects.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris