• The Customer Experience Specialist is primary responsibility is to provide a ‘best in industry’ experience when dealing with all customers (internal and external) through adhering to the customer practices, being authentic, empathetic, engaging, risk aware and doing what you say you’re going to do.
• The Customer Experience Specialist is pivotal in focusing on first call resolution for our customers and advisors within each interaction. This experience will apply to all TAL product lines (Retail, Direct and Investments) and as you put yourself in the customer’s shoes, you will be the smiling face of TAL.

Our National Supply Chain department is seeking a Specialist to join our Replenishment (Fresh) Team, based in Minchinbury, NSW. This is a permanent full-time position.  

In this role, you will drive the coordination of stock replenishment across our distribution centres and stores nationally. With a focus on performance analysis, supplier management and continuous improvement, you will ensure the optimisation of our stock handling processes and play a pivotal role in delivering high-quality products to our customers. 

What does the role look like?    

• Manage efficient flow of correspondence and information with internal and external parties in regard to stock replenishment and Supply Chain processes 
• Proactive engagement with suppliers to improve agreed KPIs and update to wider business  
• Manage stock distribution for supply constraints  
• Work with suppliers and internal stakeholders on key event planning 
• Monitor and improve product forecasts accuracy 
• Support product life cycle activities  

Reporting into the People Services Team Leader, this role is dedicated to delivering first-rate support and administrative services to our employees based across Australia and New Zealand. 

You will join our tight-knit and high performing People Services team based in Melbourne on a 9 month Fixed Term contract. You will be focused on delivering support for a variety of Human Resources activities, with an emphasis on core people processes related to attraction, development and retention of employees, query resolution and policy advice.

What will a day in this role look like:

• Ensure accurate processing of people transactional services, focusing on domestic assignments and leave arrangements.
• Support the HR systems team with system enhancements.
• Collaborate with our Global Business Services team as well as the local People Services team to share knowledge and ensure a broader understanding of the function.
• Deliver exceptional customer service to our internal stakeholders.
• Effectively operate in accordance with governance, processes, policies, agreed performance targets and service level agreements.

Why we have this role @ Koala

We are looking for a passionate, collaborative and highly motivated SEM Specialist to join our ever-expanding growth team. In this role, you will live and breathe all things search marketing,, bringing to the team a keen eye for innovation and an innate determination to achieve success across all channels. Data analysis will be an inherent part of your performance playbook and you will approach challenges with curiosity and a problem-solving mindset.

As the SEM Specialist, you will be responsible for managing the campaign output, optimisation and innovation across Google and Bing. You will collaborate closely with the wider growth team to gain insights on customer behavior, and build the foundations of your new user acquisition approach. Using Data, you will define optimal targets and strategies to deliver growth through this key performance channel and execute effective, measurable and incrementality driving tests to drive continued improvements.

If you are passionate about performance marketing, this role offers an exciting opportunity to be an integral part of Koala’s next chapter.

What key responsibilities does this role have @ Koala?

• Ownership of performance from key marketing channels Google & Bing
• Attribution project development to define the role of individual initiatives within each platform
• Developing automated solutions using scripts, and testing of Google Beta & Alpha solutions
• Close collaboration with Google & Bing partners to bring to life first to market projects & tools driving best in class search performance
• Maintaining & defending best practice execution across all campaigns, with a keen eye for detail
• Projecting and forecasting performance based on historical data, cross channel attribution, and testing results
• Managing significant budgets against revenue, profit & new user acquisition targets, seeking growth & efficiency.

• A self-starting, highly motivated approach is essential.
• 4 - 6 years experience across PPC management with e-commerce exposure.
• Previous experience within competitive ecommerce industries is essential
• Experience in working in fast paced team environments, contributing to successful outcomes.
• Strong proficiency in data analysis across Excel or Google suite and google scripts (python, sql experience beneficial but not required)
• Self learner, with extensive experience in testing & learning on the go
• Entrepreneurial mind-set, with a deep understanding of profitability, and customer acquisition tactics.
• A team player with excellent communication and collaboration skills

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Hybrid working - We’re mixing it up with the majority of days back in the Alexandria Treehouse (office), but with some flex for your life too as needed! 
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

Location: Hunter Region, NSW
Start Date: As soon as possible or February 2025

We are currently scheduling interviews for a Paediatric Radiology Staff Specialist position in the Hunter New England region of NSW. The ideal candidate should hold FRANZCR or be close to completing their fellowship, or should come from a substantially comparable country with college assessment equivalent to Level 4 supervision.

We regret that we are unable to consider International Medical Graduates (IMGs) without this level of assessment.

The successful candidate will have the opportunity to join a dedicated team that provides specialized paediatric radiology services in a supportive and modern work environment.

About Hunter Region and Benefits of Living in the Area:

The Hunter Region is a vibrant and diverse area known for its stunning natural landscapes, including vineyards, beaches, and national parks. The region offers a blend of urban amenities and rural charm, with easy access to major cities like Newcastle, which is approximately 160 km to the east. The Hunter Region is also well-connected to Sydney, located about 160 km to the south, making it convenient for both work and leisure.

The area boasts a high quality of life, with excellent educational facilities, healthcare services, and a range of recreational activities. Residents enjoy a more relaxed pace of life compared to larger cities, with a lower cost of living and affordable housing. The region experiences a pleasant climate, with mild winters and warm summers, supporting an active outdoor lifestyle. The Hunter Region is also renowned for its friendly community, which contributes to a welcoming and supportive environment for new residents.

Job Requirements: Paediatric Radiology – Staff Specialist

Essential Qualifications:

• Fellowship: Must hold Fellowship of the Royal Australian and New Zealand College of Radiologists (FRANZCR) or be close to finishing fellowship, or be from a substantially comparable country with Level 4 supervision assessment.
• Medical Registration: Current registration with AHPRA

Experience and Skills:

• Specialization: Demonstrated expertise in paediatric radiology with extensive experience in managing paediatric imaging cases.
• Skills: Proficiency in advanced paediatric radiological techniques and procedures, with strong diagnostic capabilities.
• Communication: Excellent interpersonal and communication skills for effective interaction with multidisciplinary teams and patients.

Personal Attributes:

• Commitment: Dedicated to providing high-quality paediatric radiology services and engaging in ongoing professional development.
• Teamwork: Ability to collaborate effectively within a multidisciplinary team.
• Adaptability: Flexible and capable of thriving in a dynamic and supportive regional healthcare setting.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you are enthusiastic about making a positive impact on a regional healthcare organisation, we encourage you to apply below. Alternatively, if you have any questions or would like to schedule a confidential conversation, please email [email protected].

Location: Newcastle, NSW
Start Date: As soon as possible or February 2025

We are currently arranging interviews for highly qualified Vascular Surgery Staff Specialists, who holds FRACS, to join the team at a major hospital in Newcastle. Experienced professionals who are available to start immediately or by February 2025 are encouraged to apply. The successful candidate will have the opportunity to work with a renowned surgical team committed to delivering exceptional vascular surgical care.

About Hospital:

Hospital is a premier teaching and referral hospital in Newcastle, NSW, renowned for its extensive medical and surgical services. The hospital features a state-of-the-art surgical department, equipped with advanced technology for both elective and emergency vascular procedures. It provides a comprehensive range of services including diagnostic imaging, minimally invasive procedures, and complex surgical interventions. With over 700 beds Hospital is one of the largest and most advanced healthcare facilities in the region.

The hospital's vascular surgical department is known for its expertise in managing complex cases, including arterial and venous conditions, endovenous laser treatments, and complex aortic procedures. The department benefits from a multidisciplinary approach, working closely with cardiologists, radiologists, and other specialists to deliver high-quality patient care. The team is involved in ongoing research and training, contributing to the advancement of vascular surgical practices. Hospital is accredited by the Australian Council on Healthcare Standards (ACHS), ensuring adherence to the highest standards of quality and safety.

Benefits of Living in Newcastle, NSW:

Newcastle, located on the picturesque coast of New South Wales, offers a vibrant urban lifestyle combined with stunning natural beauty. The city boasts a range of recreational activities, including beautiful beaches, outdoor parks, and scenic walking trails. Newcastle has a thriving cultural scene with numerous festivals, galleries, and dining options. The cost of living is relatively lower compared to Sydney, with affordable housing and a high quality of life. The city enjoys a temperate climate, with mild winters and warm summers, supporting an active and healthy lifestyle. Newcastle is well-connected, with easy access to Sydney and other regional centers, making it an ideal location for both work and leisure.

Essential Qualifications:

• FRACS: Must hold Fellowship of the Royal Australasian College of Surgeons in Vascular Surgery.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• SpecialiSation: Proven experience in vascular surgery with expertise in managing complex vascular conditions and performing advanced surgical procedures.
• Skills: Proficiency in both open and endovascular techniques, with a strong focus on patient-centered care and surgical excellence.
• Communication: Excellent interpersonal and communication skills for effective collaboration within a multidisciplinary team and interaction with patients.

Personal Attributes:

• Commitment: Dedicated to delivering high-quality vascular care and engaging in ongoing professional development.
• Teamwork: Ability to work effectively within a multidisciplinary surgical team.
• Adaptability: Flexible and capable of thriving in a fast-paced and dynamic hospital environment.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

To apply for this position please apply below. Alternatively, you may choose to initiate a confidential conversation by emailing us at [email protected].

We are seeking a highly experienced Senior Training Specialist to join our Integration team. The successful candidate will be responsible for analysing current content developed by SMEs of our new client platform, crafting a comprehensive syllabus, and structuring the existing content into organized, advanced training modules. The Senior Training Specialist will also lead the delivery of these training modules, ensuring the effective transfer of knowledge and skills across OFX, including operations, compliance and sales.

What you do:

• Conduct a thorough analysis of the current product content and design a detailed syllabus that meets advanced learning needs.
• Transform existing content into structured, engaging, and interactive training modules that cater to various learning styles and mediums.
• Conduct high-impact training sessions for employees, including senior management, ensuring they fully understand and can effectively use the new client platform.
• Establish assessment tools to measure training effectiveness and gather comprehensive feedback to continually refine and enhance training programs.
• Work closely with product managers, subject matter experts, and other senior stakeholders to ensure training materials are precise, relevant, and up-to-date.
• Lead and train the training staff on the newly developed syllabus, track and report on training activities, participant progress, and overall program effectiveness to executive leadership.

Grow your career with a global retailer as a SAP S4 Finance Specialist within our Finance National Business Coordination team at ALDI Australia, based in Minchinbury. This is a full-time permanent position.

Join a high performing and results driven team who focus on process, diligence, and accuracy as we continuously improve our financial systems for the business.  

Come join us at ALDI, a place where your financial acumen can make a real difference to real people.

What does the role look like? 

• Support with financial systems to identify process inefficiencies and implement solutions for improvement
• Identify improvement opportunities and provide data insights and recommendations to improve the financial transactions processes using SAP S4 Hana
• Collaborate with cross-functional teams to deliver continuous improvement initiatives
• Assist the wider team in fulfilling requirements for auditing and compliance
• Build and maintain positive relationships with cross-functional teams to develop and analyse data needs
• Depending on the phase of the workload, this role may require you to work in different time zones

Location: Taree, NSW
Start Date: As soon as possible or February 2025

We are presently arranging interviews for an Emergency Medicine Specialist or candidates who are nearing the completion of their fellowship training. The triumphant candidate will become a part of a dynamic team that provides first-rate emergency care in a contemporary, well-equipped regional facility.

About Hospital:

Manning Base Hospital in Taree is a key regional healthcare facility with 150 beds, delivering a comprehensive array of services, including a busy emergency department. Located approximately 310 km north of Newcastle and 340 km south of the Queensland border, it serves a vital role in the region’s healthcare network.

The hospital’s emergency department is well-resourced to handle a broad range of acute medical conditions, with a focus on high-quality, patient-centered care. It is also accredited by the Australian Council on Healthcare Standards (ACHS), demonstrating its commitment to maintaining the highest standards of quality and safety.

In addition to emergency care, the hospital offers general medical and surgical services, obstetrics, and critical care. It features advanced diagnostic and therapeutic equipment and provides essential community health programs and outreach services. The facility is also involved in medical education, contributing to the professional development of healthcare staff.

Benefits of Living in Taree, NSW:

Living in Taree provides a relaxed coastal lifestyle with access to stunning natural landscapes, including beautiful beaches and scenic hinterlands. The cost of living is lower compared to major cities, offering affordable housing and an excellent quality of life. Taree is known for its friendly community, rich local culture, and a variety of recreational opportunities, from outdoor activities to local events. The mild climate supports an active lifestyle throughout the year. Residents enjoy a supportive and welcoming environment, making it an ideal location for both personal and professional life.

Essential Qualifications:

• FACEM: Must hold Fellowship of the Australasian College for Emergency Medicine (FACEM) or be nearing completion of the fellowship.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• Clinical Experience: Proven experience in emergency medicine, managing a wide range of acute medical and trauma cases.
• Skills: Competence in high-pressure decision-making and effective management of emergency situations.
• Communication: Excellent interpersonal and communication skills for working within a multidisciplinary team and with patients.

Personal Attributes:

• Commitment: Dedicated to delivering high-quality emergency care and engaging in continuous professional development.
• Teamwork: Ability to collaborate effectively within a dynamic healthcare team.
• Adaptability: Flexible and capable of excelling in a regional healthcare setting.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you are a qualified Emergency Medicine Specialist who is enthusiastic about making a valuable contribution to regional healthcare excellence, we cordially invite you to submit your application.

Alternatively, if you have any inquiries about this position and would like to arrange a confidential conversation, please email [email protected].

Location: Armidale, NSW
Start Date: As soon as possible or February 2025

We are currently scheduling an interviews for a qualified Anaesthetists with FRANZCA or nearing completion of their fellowship at Armidale hospital in NSW. The successful candidate will be joining a dedicated and supportive team, delivering high-quality anaesthetic care in a well-equipped regional facility.

Unfortunately, we are unable to accommodate International Medical Graduates (IMGs) for this position.

About Hospital:

Hospital is a prominent regional healthcare facility with 160 beds, providing a comprehensive range of services including emergency care, general surgery, obstetrics, and anaesthesia. Located approximately 120 km from Tamworth and 400 km from Newcastle, it plays a crucial role in regional healthcare. The hospital is accredited by the Australian Council on Healthcare Standards (ACHS), ensuring adherence to national standards of quality and safety. It is equipped with modern diagnostic and therapeutic technologies, enabling the delivery of advanced medical care.

Armidale Hospital offers a broad spectrum of medical services, including emergency management, elective surgeries, maternity care, and critical care. The facility is actively involved in medical education and professional development, contributing to ongoing improvements in regional healthcare. It also provides community health programs and outreach services to enhance local health outcomes.

Benefits of Living in Armidale, NSW:

Living in Armidale offers a unique blend of vibrant city life and natural beauty, set against the backdrop of the New England Tablelands. The cost of living is lower compared to major metropolitan areas, providing affordable housing and a high quality of life. The city is known for its rich cultural heritage, excellent educational institutions, and a range of recreational activities, including parks and hiking trails. Armidale enjoys a temperate climate with distinct seasons, making it an attractive destination year-round. The community is welcoming and friendly, offering a supportive environment for both personal and professional life.

Essential Qualifications:

• FRANZCA: Must hold Fellowship of the Royal Australasian College of Anaesthetists (FRANZCA) or be nearing completion of the fellowship.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• Clinical Experience: Demonstrated experience in anaesthesia, including both general and complex cases.
• Skills: Competence in managing a range of anaesthetic procedures and emergency situations.
• Communication: Strong interpersonal and communication skills for effective teamwork and patient care.

Personal Attributes:

• Commitment: Dedicated to high-quality patient care and ongoing professional development.
• Teamwork: Ability to work effectively within a multidisciplinary team.
• Adaptability: Flexible and capable of thriving in a regional healthcare environment.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you meet these qualifications and are enthusiastic about making a valuable impact on local healthcare, we strongly encourage you to submit an application. Alternatively, if you have any inquiries or would like to schedule a confidential discussion, please contact us at [email protected].