• Continuous, Full Time
• Classification HEW0708 | $89,000 – $117,000 plus 17% employer superannuation contributions
• Salary Packaging opportunities
• Ref: JR102145

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

About Us

The Finance team is a proactive, valued, and trusted business partner within the University and provides significant contributions towards the implementation of the University’s strategic plan. The team is dedicated to creating a customer focused and collaborative environment, empowering decision makers in the delivery of innovative education and research.

The Role

The successful applicant will lead procurement activities under established category strategies in partnership with University stakeholders and deliver value for money outcomes that support the University’s Strategy.

Key responsibilities for the role can be split into the following categories as outlined within the Position Description:

• Lead Procurement Initiatives
• Category Management
• Reporting
• Continuous Improvement
• Ad Hoc tasks

What you’ll bring to this role

• Proven experience in strategic procurement and category management, preferably in a complex organisational setting
• A customer-centric mindset characterised by proactivity, responsiveness to internal stakeholder needs and the ability to cultivate positive relationships
• Demonstrated experience achieving value for money outcomes by leading all aspects of high-value, high-risk procurement processes
• High level written skills with the ability to prepare complex procurement and technical documents, ensuring compliance with policies and procedures
• High level analytical, conceptual and strategic problem-solving skills
• Knowledge and experience in contract management and negotiations with the ability to interpret and understand contractual terms specific to the procurement of goods, services and works
• High level proficiency in document control and management

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights and be required to undertake a Police history check in accordance with the University’s Employee Background Checks Procedure.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

• Competitive remuneration
• Paid leave entitlements
• Flexible work arrangements
• Salary packaging options
• Employee Assistance Program
• On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply

Please apply by submitting the documents below:

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
• Your most recent resume (CV)

Please view the position description here.

Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Position contact: Shaun Potter – Head of Procurement – Shaun.Potter@murdoch.edu.au

Closing date: 17/04/2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Penrith and Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Kieser has large growth aspirations and a potential barrier to this growth is the development of current and future leaders.  

This role holds the key responsibility of developing leaders across Kieser through training and development interventions. These interventions span workshop design and development, and the facilitation of group training and 1-1 coaching. Inherently, the role requires the creation of learning resources to enrich the learning experience, and for leaders to utilise on-the-job to continuously enhance capability. 

Position Responsibilities

1. Complete ongoing training needs analysis (TNA) to understand the Kieser leadership capabilities that need to be built, grown and maintained through learning and development. 

2. Review market trends and industry research to apply best practice principles to learning interventions. 

3. Project manage the design, development and implementation of Learning & Development (L&D) solutions which fit both Kieser and leadership capability needs, in line with the business strategy and plan. 

4. Work autonomously or partner with L&D team or third-party providers to design blended learning solutions. Liaise with key stakeholders and subject matter experts on projects for effective, relevant and accurate training interventions. 

5. Effectively implement L&D solutions via 1-1, group coaching, workshop facilitation and/or online learning to leaders, as appropriate. 

6. Review and assess the effectiveness of training interventions and solutions. 

7. Support and assist in the development of other Leads to strengthen and broaden the leadership development offer.  

8. Interstate travel required. 

Staff Software Engineer (Lead Fullstack .Net Developer)

• You are passionate, driven, flexible and collaborative

• We are high performing engineers pushing the boundaries of software engineering

• Together we will build tomorrow’s bank today, using world-leading technology and innovation

Do work that matters

CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.  

Business Banking Technology has a vision of becoming Australia’s leading digital business bank, empowering businesses and people to succeed with tomorrow’s technology. We work hand-in-hand with our business colleagues to solve problems with customer centricity and technical innovation, cultivating a world-class empowered team who build technology solutions for the future.

See yourself in our team

As a Staff Software engineer, you will be part of a squad within the Highvalue and International Payments crew. You will be working with engineers on uplifting business capabilities and modernise our tech stack. We offer regular opportunities to work on some of the finest IT systems in Australia, as well as opportunity to develop careers across different functions and teams within the wider Bank. 

You'll be hands-on coding and be responsible for shaping the evolution of this system by designing and developing micro services, data access layers, REST API(s), and writing integration services for third-party API consumption, manage risk with safe deployments and automated testing, as well as learning more about back-end engineering. You'll also be invited to join our regular engineering guilds and provide technical guidance to the junior members of the team.

We’re interested in hearing from people who

• Are passionate about building developing and deploying high quality software solutions.

• Can own and develop technical strategy and guidance, overseeing medium to complex engineering initiatives.

• Can utilise strong understanding of core business and technical strategies to deliver best business outcomes through technology.

• Can provide thought leadership across projects and delivery teams.

• Can take responsibility for nominated technical assets related to areas of expertise including roadmaps and technical direction.

• Have the ability to collaborate, present ideas, perform reviews and mentor other junior engineers.

Tech Skills

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team:

• Hands-on experience in developing backend applications using C# .NET Core, ASP.NET, MVC, REST APIs and WebAPI

• Demonstrated knowledge of micro services and REST API Integration

• Ability to create database designs and database programming for both relational and NoSQL databases (e.g. MSSQL, Oracle, Aurora)

• Modern Javascript frameworks (React) and Scripting languages – Javascript, Typescript, HTML/CSS, JQuery.

• Source code control, build and deployment tools (CI/CD) – GitHub, TeamCity, Octopus deploy.

• Cloud Experience on AWS (CloudFormation, Code Pipeline etc.) or Azure DevOps.

• Experience with event driven architecture and kafka.

• Understanding of monitoring tools like splunk, AppDynamics, Grafana.

• Build and hosting technologies (e.g., Kubernetes, Docker) – Desirable

• Be able to support and resolve issues in tech stacks that run in .NET webservices.

• Knowledge of security best practices and principles.

Working with us

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you then we would love to hear from you. Apply today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Adelaide. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)

As Technical Lead, you will primarily be responsible for improving the effectiveness and efficiency of the usage of IT systems. You will contribute to conversations and decisions around the most effective platform for operations and will report to the Team Leader.

**To be eligible for this position you will need to hold Australian Citizenship or Permanent Residency.**

What you’ll bring

Extensive knowledge of and experience with Active Directory relating to:

• Management and best practices
• Security
• Troubleshooting
• Architecture
• Backup and disaster recovery
• Compliance to auditing requirements such as ISO standards, Essential 8

Additionally, extensive knowledge of and experience with managing the below is desired:

Domain Name Services (DNS)

Active Directory Federation Services (ADFS)

Network Policy Server (NPS)

Public Key Infrastructure (PKI) and certificate management

Utilising PowerShell for automation
Responsibilities

• Provide specialised skills and services to maximise platform use and efficiency
• Provide expert advice and guidance to business stakeholders to deliver short-term and long-term goals of Datacom
• Contribute to future planning, standards and guidelines
• Investigate available hardware and/or software and provide recommendations
• Build and maintain strong relationship with all stakeholders including third party providers and Datacom management of all levels

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

THE ROLE

Exciting career opportunity for a technically strong Level 1 / Level 1.5 Service Desk Engineer looking to take the next step in their career as a IT Technical Support Lead to train and develop our growing team. To be successful in this role you will be someone who is passionate about delivering exceptional support to our customers whilst overseeing the day-to-day operations of our high-performing L1 Support Team. You will be an autonomous operator who takes pride in delighting our customers with your quality service, but who also inspires and can lead a team by example to a shared goal. You will oversee the day-to-day operations for the team including ticket management, technical escalations, advising on client processes & procedures and direction for the team as needed. The role will start as a full-time in-office position and after 3 months, can take one work day from home.

KEY RESPONSIBILITIES

1. Support Excellence

• Ensure customer Service Level Agreements (SLA) are met.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in completing technical work, resolving incidents and reducing backlogs.
• Focus on first-call resolution and ensure ticket hygiene is being maintained.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively take ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets weekly ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Leadership

• Provide mentoring, feedback and direction to the team whilst demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Foster trust with the team and build positive working relationships.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.

• Minimum 5 years’ professional work experience

• Minimum 5 years’ IT industry experience
• Minimum 2 years’ MSP / Cloud provider experience
• Technical Experience in:

o    Microsoft 365, User management including security and email support

o    Networking, server and VPN

o    Desktop apps and Microsoft suite

o    PC hardware; network printers and other devices

o    ITSM Tools; process and technical mindset

o    Incident Management

o    Problem Management

• HSC or Equivalent
• Must have industry certifications
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

We’re looking for a passionate, driven and experienced Partnership Lead to support the growth of our impact agenda, and deliver exceptional service to our client partners.

We are mostly based in Yálla-birr-ang (Collingwood, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, working across strategy, research, design, content, delivery and a wonderful support team.

At Today, you’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

About this role

We’re interested in meeting talented Partnership Leads who thrive on building long lasting, strategic partnerships with clients. You will enjoy collaborating to secure and nurture partnerships and projects that have a positive impact on people, society and the environment.

Your days will be spent:

• Managing a diverse portfolio of existing client partnerships, small to large, and across all impact areas
• Building trust with new and existing clients, by connecting with their people and understanding their context and what they’re trying to achieve
• Working to agreed quarterly goals for nurturing existing clients and targets for commercial growth and lead generation
• Co-developing strategic, measurable partnership plans with senior leaders in the business
• Listening deeply to understand our clients' context, goals and challenges, and share this knowledge effectively with the team
• Working with our Partnerships team to surface insights relevant to the client and team
• Nurturing new opportunities into projects by shaping high quality proposals and pitches, in collaboration with the Business Director and New business supporters

You will be able to demonstrate:

• 3+ years experience in a similar role
• Proven experience in partnership development, with a successful track record of managing and growing strategic relationships
• Excellent organisational and project management skills, with the ability to prioritise and manage multiple initiatives simultaneously
• Knowledge of the design, technology and impact industries
• Strong negotiation and communication skills, with the ability to influence and collaborate effectively at all levels
• Event management and client hosting experience
• That you can legally work in Australia.

You will also bring:

• Passion for building long term strategic partnerships
• An ability to thrive in a collaborative, creative team environment
• You treat others with kindness, empathy and respect
• You are optimistic and bring humour, lightness and play into your work
• You approach every moment thinking ‘how can I help?’

We encourage everyone to apply for this role.

Research indicates that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised people tend to only apply when they check every box. If you don't have all the experience, this is not a deterrent - we will hire on potential. So if you feel that this is something you could and would love to do, please apply anyway and be honest about what you've done and want to learn. We are interested in growing people within the role.

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

Data @ Open

At Open, we exist because we believe that Insurance is fundamentally an information and data business. Creating technology so that our customers can enjoy intuitive insurance experiences based on smart use of information and data is at the core of Open.

Our Data team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. Our high performing team specialise in Python, Snowflake, Airbyte and the latest AWS tools to support development.

What you'll do

We are looking for a Senior Data Engineer to be Open’s first data engineer on the ground in London and lead our expansion into the UK and Europe.

As aSenior Data Engineer, you’ll be responsible for the following:

• Evaluate data needs and objectives across the business
• Analyse and organise raw data to build data systems and pipelines
• Prepare data for prescriptive and predictive modelling by building algorithms and prototypes
• Combine raw information from different sources, data acquisition
• Develop analytical tools and programs
• Develop and maintain data systems (data warehouse, data lake etc.) and pipelines
• Monitor data pipelines ensuring performance metrics remain within acceptable limits, and continuously improving their efficiency, quality and transparency
• Develop and contribute to data pipeline documentation and guidelines
• Develop and manage external data feeds for partners in the UK
• Work closely with Product, Design, Data, and various stakeholders to deliver business and customer value each step of the way

As part of this role, we will support you to relocate to London, UK after spending your first 4-6 months with the team in Sydney preparing for Open’s launch into the UK and Europe.

This role is not just about technical expertise; it's about joining a team that's committed to transforming the insurance industry, making it simpler, more transparent, and accessible to everyone.

What you’ll bring

Ideally you will have:

• 5+ years of experience working with data
• Working experience with higher-level languages, Python and SQL. 
• Good understanding of building ETL/ELT data pipelines and data warehousing/reporting techniques
• Experience in data platform development on AWS. Data-driven, and a robust data backbone is necessary for our systems. We build on core AWS services such as EC2, S3, DynamoDB, SageMaker, StepFunctions, etc. and also on Snowflake
• Hands on experience with SQL database design
• Exposure to a wide variety of data sources beyond SQL Database, like accessing data through APIs, files, data streams etc.
• Experience in data modelling and domain-driven design
• Solid understanding of software engineering practices, design patterns and architecture paradigms and the ability to impart this knowledge onto those in your team
• Strong analytical and problem solving abilities
• Great communication skills, especially in explaining complex data problems and solutions. Also be a fantastic listener and a team player with a positive attitude
• Creativity and curiosity. Never stop learning new things and we love to be surprised with innovative solutions

Role location

This role will start in Sydney, Australia, with expectation to transition to London, UK after 4-6 months. Open will support the visa sponsorship needed for this relocation. For the successful candidate, please keep this in mind.

Why Open?

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

It's an exciting time to join Open and be part of a tech scale-up. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk.
• We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

Engineering @ Open

At Open, we exist because we believe that Insurance does not have to be seen as complicated or costly. Creating technology so our customers can enjoy smart and intuitive insurance experiences is at the core of Open’s development philosophy. When we do this, we’re building modern infrastructure that brings the wonder into insurance.

With a truly end-to-end approach, we build all of our own technology. Our engineering team alongside our AI and data science team aim to give customers better insurance prices. We create the insurance experience our customers deserve, not the one they expect. The team specialises in Python (Django) and Angular, and uses the latest AWS tools to support development.

What you’ll do 

We are looking for a Principal Engineer to be Open’s first engineer on the ground in London and lead our expansion into the UK and Europe.

As a Principal Engineer, you will be a member of our Technology leadership team, reporting to the GM of Technology. You will bring core technology and domain expertise to inform technical strategy and architecture vision. You will lead and drive adoption of best practices that enable technology teams to thrive. You will work closely with Product, Design, Data, and various stakeholders to deliver business and customer value each step of the way. You will grow engineers in their career, and shape the future of our technology platform and roadmap. In this role, you will:

• Design and implement solutions to complex and novel problems, including adoption of new tools, migration to new platforms, remediate critical/wide-impacting issues, and remove obsolete systems and code.
• Review code and technical designs from across technology teams, championing and establishing well-architected patterns and best practices.
• Drive continuous improvement and technical uplift initiatives for the technology organisation.
• Provide expert consultancy across the business, with a particular focus on scalable, reliable, performant, and secure cloud application solutions.
• Develop and evolve Open’s technical roadmap, documentation quality, and platform health keeping both present and future business needs in mind.
• Proactively collaborates with others to share knowledge and resolve issues.
• Identifies, gains support and ensures execution of technical direction and strategy for Open’s technology teams.
• Keep abreast of technology, security and privacy trends to lead informed evolutions of Open’s technology and architecture strategy.

As part of this role, we will support you to relocate to London, UK after spending your first 4-6 months with the team in Sydney preparing for Open’s launch into the UK and Europe.

What you’ll bring

• Deep knowledge in Python (Django), AWS Cloud infrastructure, and Docker.
• Experienced in Infrastructure as Code, CI/CD, and Git+ workflows to support code review and release of software.
• Proven experience in architectural patterns across products that contain Microservices and Message/Event Driven Architecture.
• Expert practitioner of SOLID principles, and can coach their adoption through code reviews.
• Strong experience operating distributed production systems at scale, with well-placed instrumentation and excellent debugging capabilities.
• Excellent written and verbal communication skills for both technical and non-technical audiences.
• A Bachelors/Masters degree in computer science or a related field is preferred, but not necessary.
• Experienced collaborating effectively with teams across time zones, and geographics. 

• 1+ year of experience as a people manager in a product-led company.

Role location

This role will start in Sydney, Australia, with expectation to transition to London, UK after 4-6 months. Open will support the visa sponsorship needed for this relocation.

Why Open?

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

It's an exciting time to join Open and be part of a tech scale-up. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk.
• We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

Join our team at Distinctive Wardrobes, a trusted family-owned business since 1977, dedicated to delivering quality wardrobes, linens, shower screens, splashbacks, and more to both residential and commercial builders. We take pride in our commitment to punctuality and excellence, ensuring our clients experience a seamless journey every step of the way.

Ideally you are based in the Bathurst area or able to WFH anywhere in NSW and able to attend the Bathurst office for training.

The Role:

As our Project & Sales Lead Generator, you'll be instrumental in driving our sales and lead generation initiatives by pinpointing and cultivating high-value leads and projects that have the potential to become valuable opportunities and customers. This role is perfect for someone passionate and proactive, armed with stellar communication and research skills. Join our tight-knit team where your contributions directly influence our company's growth and prosperity.

Key Responsibilities:

• Identify potential leads through diverse channels such as online research, social media, networks, and industry-specific platforms.
• Harness tools like our CRM, LinkedIn, and industry databases to maintain a steady stream of potential customers.
• Initiate contact with leads via phone calls, emails, and other channels to introduce our products and services.
• Qualify leads using our established methodology to gauge their potential as customers.
• Keep our CRM system updated with accurate lead information and details necessary for quoting.
• Document all lead interactions and update their status in the sales funnel.
• Collaborate with the projects team to prepare project quotes.
• Foster relationships with customers from initial contact until project completion.
• Work closely with the Sales Manager to ensure seamless lead handover.
• Provide feedback on lead quality and suggest improvements to enhance lead generation strategies.

Job Requirements:

• Self-motivated with a results-driven attitude.
• Ability to persevere and thrive in challenging situations.
• Strong communication skills for building relationships.
• Resourcefulness and problem-solving abilities.
• Positive mindset and attention to detail.

• Proven sales experience, preferably in a B2B setting.
• Proficiency in CRM software and lead generation tools.
• Experience with outbound sales techniques is advantageous.
• Track record of identifying qualified leads is a essential
• Knowledge of the construction industry is beneficial.

Join us at Distinctive Wardrobes and be part of a team dedicated to excellence and growth in the industry! Apply now to embark on an exciting journey with us.

What's in it for me?

• Competitive Salary Package
• WFH Opportunity
• Career progression

Join our team at Distinctive Wardrobes, a trusted family-owned business since 1977, dedicated to delivering quality wardrobes, linens, shower screens, splashbacks, and more to both residential and commercial builders. We take pride in our commitment to punctuality and excellence, ensuring our clients experience a seamless journey every step of the way.

Ideally you are based in the Bathurst area or able to WFH anywhere in NSW and able to attend the Bathurst office for training.

The Role:

As our Project & Sales Lead Generator, you'll be instrumental in driving our sales and lead generation initiatives by pinpointing and cultivating high-value leads and projects that have the potential to become valuable opportunities and customers. This role is perfect for someone passionate and proactive, armed with stellar communication and research skills. Join our tight-knit team where your contributions directly influence our company's growth and prosperity.

Key Responsibilities:

• Identify potential leads through diverse channels such as online research, social media, networks, and industry-specific platforms.
• Harness tools like our CRM, LinkedIn, and industry databases to maintain a steady stream of potential customers.
• Initiate contact with leads via phone calls, emails, and other channels to introduce our products and services.
• Qualify leads using our established methodology to gauge their potential as customers.
• Keep our CRM system updated with accurate lead information and details necessary for quoting.
• Document all lead interactions and update their status in the sales funnel.
• Collaborate with the projects team to prepare project quotes.
• Foster relationships with customers from initial contact until project completion.
• Work closely with the Sales Manager to ensure seamless lead handover.
• Provide feedback on lead quality and suggest improvements to enhance lead generation strategies.

• Self-motivated with a results-driven attitude.
• Ability to persevere and thrive in challenging situations.
• Strong communication skills for building relationships.
• Resourcefulness and problem-solving abilities.
• Positive mindset and attention to detail.

• Proven sales experience, preferably in a B2B setting.
• Proficiency in CRM software and lead generation tools.
• Experience with outbound sales techniques is advantageous.
• Track record of identifying qualified leads is a essential
• Knowledge of the construction industry is beneficial.

Join us at Distinctive Wardrobes and be part of a team dedicated to excellence and growth in the industry! Apply now to embark on an exciting journey with us.

• Competitive Salary Package
• WFH Opportunity
• Career progression

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

At Lyka, we're on a mission to transform the pet wellness industry, and we're seeking a commercially savvy Lead Product Manager to join our team. As part of our Retention squad, you'll play a crucial role in mapping the customer journey for all existing Lyka users. Your focus will be on understanding every touchpoint, identifying challenges, and devising actionable strategies to minimise churn and boost revenue.

In this role, you'll have the opportunity to redefine and elevate our product strategies, ensuring that we adhere to the highest standards of product management excellence. Collaboration will be key, as you work closely with our customer experience, product, service design, and engineering teams to develop and execute growth initiatives.

If you're ready to make a significant impact in the pet wellness industry and drive positive change, we want to hear from you!

What You'll Do:

Craft a winning product strategy that aligned with our company's growth and revenue targets, keeping customer needs at the forefront.

Innovate the digital customer journey by identify and prioritise opportunities to enhance the digital customer journey through thorough research, data analysis, and user experiments.

Drive agile product development processes, from conceptualisation to launch, focusing on continuous improvement and efficient delivery.

Collaborate with our data team to develop real-time reports and statistical models, leveraging data insights to drive product initiatives.

Track key performance metrics to measure product success and ensure visibility across the organisation, especially in terms of retention metrics.

Work closely with stakeholders across various departments to align product initiatives with business objectives and strategies.

Regularly present findings and growth recommendations to executive leadership, influencing strategic decisions.

Demonstrated experience in product leadership within a high-growth startup, with a track record of improving digital experiences and conversion rates.

Direct experience working on retention initiatives within software products.

Proficiency in analytical tooling and tag management software, with experience in running experiments and split tests.

Solid understanding of agile development approaches and design principles, with experience collaborating with technical teams.

Ability to prioritise and manage multiple tasks effectively to maximise short-term and long-term value.

Experience coaching, mentoring, and growing junior product managers, with a structured approach to raising product management capabilities.

Comfortable operating in a fast-paced, ever-changing business environment.

Passion for Dogs: And, of course, a love for dogs is a must!

Nice to Have:

SEO Experience: While not essential, experience in SEO is highly regarded.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

Join our team of talented data engineers and take on the exciting challenge of designing, constructing, installing, testing, and maintaining highly scalable data management systems. Not only will you ensure our systems meet business requirements and adhere to industry practices, but you will also have the opportunity to integrate cutting-edge data management and software engineering technologies into our existing data structures. As a leader in our team, you will have the chance to mentor and guide junior data engineers, while ensuring data governance and security policies are followed. In addition, you will play a crucial role in monitoring the performance of our data processing systems to maintain optimal data accuracy. Embrace this opportunity to make a significant impact in the field of data engineering!

Key Responsibilities

• Design, construct, install, test, and maintain highly scalable data management systems.
• Ensure systems meet business requirements and industry practices.
• Integrate up-and-coming data management and software engineering technologies into existing data structures.
• Lead, mentor, and guide junior data engineers.
• Ensure compliance with data governance and security policies.
• Monitor the performance of data processing systems and data accuracy.
• Maintaining the Cl/CD system and code base as per the acceptable industry standard level
• Establish procedures to maintain a high QA standard
• Maintain the cloud architecture spread across multiple accounts
• Adopt new technologies while also using the expertise you have built on modern big data tools and cloud services

• Bachelor's degree or higher in Computer Science, Engineering, or related field.
• At least 5 years of experience in data engineering with a proven track record of designing and implementing complex data solutions.
• Strong programming skills in Python, with experience in developing robust, maintainable, and scalable data processing pipelines.
• Hands-on experience with CI/CD systems, automating workflows, and integrating data quality checks into the deployment process.
• Extensive experience with cloud services, preferably AWS, including the use of AWS data services and an understanding of Snowflake as a data warehousing solution.
• Versatile in working with various forms of data infrastructure, adept at managing both streaming and batch data systems.
• Solid understanding of data modelling, ETL (Extract, Transform, Load) processes, and data warehousing principles, with a commitment to high data quality and accuracy.

Fostering a collaborative, open environment that’s conducive to employee success is the #1 priority at TMGM.

• Growth Opportunities - We value your growth as much as we do ours, so we include educational and career growth opportunities at every level.
• People-First Values -We believe building a great company happens by hiring great people. Our employees’ job satisfaction always comes first.
• Shared Success - We offer revenue share opportunities for the right people, allowing our employees to share in company success.
• Worldwide Team - Our worldwide team means you’ll work with others from all over the globe and gain international experience.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

The Sales Product and Support Lead is responsible for product training and knowledge across the Course Consultants’ team and support the team to meet individual and business targets. The scope of this role includes:

• Create training modules to support new and existing Consultants
• Proactively provide ongoing detailed training/refreshed training for existing and new Course Consultants
• Support the on-boarding of new Course Consultants
• Identify and deliver the implementation of process/procedures to support the team
• Deliver and train Consultants on new courses
• Identify and recommend areas to improve to meet sales targets/conversion
• Point of contact for partner queries and follow-ups
• Work closely with quality coach to identify gaps in product knowledge

About You

To be successful in this role you will have:

• Previous experience within a fast-paced sales environment with demonstrated achievement of sales KPIs is essential
• Exceptional Stakeholder management
• Strong SME knowledge across products
• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with a diverse range of people
• Motivated and passionate about sales with a keen interest in education
• Strong commitment to personal excellence, self-disciplined and resourceful with excellent attention to detail
• A team player with a “can-do” attitude, the ability to work in a team environment and strong customer service orientation.
• Effective time management and prioritisation skills, with a proven ability to work well under pressure and work to targets combined with the ability to meet tight timeframes
• Demonstrated ability to positively participate in the development of a culture that maximises employee and prospective student engagement
• Competitive with a team focus and resilient nature

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.
Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

What’s the role?

At Naked Wines, Customer Service Team lead means you’re 2IC (2nd in Charge) of, and responsible for the largest team in the organisation; all inbound and outbound customer service, Customer Happiness Team: CHT. 

The primary aim of the team is to help and educate our amazing customers (we literally call them Angels), to get the most out of being a Naked Wines Angel - Spreading the ‘Naked word’ with a proven track record of great service, keeps our Angels coming back for years to come.

Reporting directly to the Head of Operation and Service, you’ll be responsible for the day-to-day running of the service team; motivating, training, and assisting in offering strategic direction.

Responsibilities:

Leadership and Team Management:

• Lead and inspire a team of customer service representatives, fostering a high-performance culture and ensuring a positive work environment.
• Manage and support the team in their day-to-day responsibilities, providing guidance, coaching, and feedback.
• Develop and implement training programs to enhance the skills and knowledge of CS team members.
• Set performance goals, conduct performance evaluations, and address any performance issues or conflicts.

Customer Service Operations:

•  Oversee all customer service operations, ensuring the timely resolution of customer inquiries, complaints, and issues.
•  Monitor customer interactions and guide CS team members on handling complex or escalated cases.

Customer Experience Enhancement:

• Work closely with other departments to improve the customer experience and resolve any systemic issues impacting customer satisfaction.
• Identify trends and patterns in customer feedback and proactively implement solutions to address them.

Communication and Reporting:

• Act as a point of contact for escalated customer issues and provide timely and appropriate resolutions.
• Prepare and present regular reports on customer service metrics, team performance, and customer feedback to HOS
• Communicate effectively with internal stakeholders, providing updates on customer service operations, challenges, and improvements.

Who are you?

• Dynamic, motivated and results-driven people manager 
• Ambitious, creative, a problem solver who knows how to push the envelope to deliver results
• Negotiation and motivational skills 
• Passionate about delivering an outstanding experience for both team members and customers alike 
• Thrives on working in a fast-paced environment 
• Innovative and always looking to challenge the status quo
• Team player
• Good sense of humour

We’ll love you because you:

• Enjoy working as part of a team with a flexible and service-focused approach
• Can exercise good judgement and discretion
• Have a strong knowledge of events, functions and internal Naked Wines processes
• Can manage multiple projects/events at once
• Have your finger on the pulse by being proactive in either contacting customers and/or are innovating ways in which to build events for inbound contacts

Salary

• Base Salary $68,000 + Commission Structure + Super + Employee Share Scheme

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance

Highgate is a leading supplier and manufacturer of packaging and processing consumables to food manufacturers across Australia.

We are currently seeking a detail-oriented and motivated Purchasing Assistant to join our team at our state-of-the-art Melbourne office and warehouse in Truganina.

Responsibilities:

• Administrative assistant to the Purchasing Manager
• Receipting of local and international inwards goods
• Have some knowledge of international freight movement (airfreight and sea freight FCL and LCL) and import customs/duties
• Maintain accurate freight records of incoming shipments
• Ability to interpret rate cards and critique charges from freight companies
• Collaborate with other teams (operations and customer service) to streamline supply chain processes and improve overall efficiencies

Minimum requirements needed for this role include:

• 2+ Years in Purchasing Assistance
• Prior experience navigating ERP systems, preferably in receipting goods
• Exceptional IT skills
• Strong organizational traits
• Excellent attention to detail and accuracy
• Ability to work well in a team and communicate effectively
• Strong capability to prioritize tasks in a fast-paced environment

Benefits we offer include:

• Rewarding remuneration, and additional bonuses and rewards
• An inclusive, fun recognition program
• Full time, long-term career opportunity
• Young, passionate, and energetic team
• Positive, happy, and fun working environment
• Recently built office and warehousing facility with excellent amenities

There's no shortage of training which will be provided, but you'll have to be a fast learner with experience and talent, and have an outgoing, passionate, positive attitude. We hire on values over skillset.

If you would like to join a winning team, and you can see yourself excelling as a result of working within the dynamics of this culture, we're very keen to start our interview process so you can convince us!

We look forward to receiving your application.

Note - only successful candidates will be contacted.

Must be living in Australia, and be willing to work from our Melbourne (Truganina) office.

About Us:

Join us in shaping the future of Talent Acquisition at Melba. We are a purpose led organisation with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognize that investing in attracting the best talent to Melba is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. Whether you prefer the traditional nine-to-five, need to schedule your day around school hours or thrive on a compressed work week we have options to support you.

Role Overview:

As the Talent Acquistion Lead, you're not just filling jobs; you're shaping the future of Melba by building our organisational capability.  You will play a pivotal role in developing and implementing innovative talent acquisition strategies and leading a proactive and forward-thinking team to deliver effective recruitment outcomes.

You’ll have the opportunity to:

• Establish trust and partnerships with the General Outcomes Managers to develop recruitment plans and strategies which reflect specific needs.
• Develop and facilitate the execution of recruitment plans and strategies to ensure hiring goals are met with the best possible talent. 
• Research and recommend new sources for active and passive candidate recruiting and continuously develop networks/ partnerships to actively build a pipeline of candidates for roles.
• Effectively manage the end-to-end recruitment and selection process to ensure a positive candidate experience.  
• Explore and implement different advertising / branding techniques which generate interest from candidates across all roles and regions e.g. internet /intranet sites, social and community networks, referral programs.
• Represent Melba at recruiting events (e.g. information sessions, job fairs), providing information and promoting Melba Support Services.
• Coach hiring managers on recruitment policy, processes and systems.
• Support the Future Melba Transformation office on their ongoing hiring needs.
• Contribute to key projects as required i.e. student placement program, reporting, training.
• Ensure all pre-employment requirements are met.
• Manage the onboarding process including setting up in payroll system, booked into induction, new starter paperwork and training.

About You:

• A passion for diversity and aligned to a vision for creating an inclusive workplace.
• Demonstrated success in leveraging technology and innovative talent acquisition approaches.
• Strong coaching, collaboration and stakeholder management skills.
• Excellent data analytics and reporting capabilities.
• Energetic, committed and dedicated to an approach which emphasizes respect, approachability and transparency.

Why Join Us:

• Opportunity to drive strategic Talent Acquisition initiatives in a dynamic environment
• Join a collaborative culture that values innovation, creativity, fun, passion and flexibility (check out our values on our website).
• Competitive compensation package including NFP Salary Packaging benefits.
• Embrace flexibility in your work life, shaping your work day to fit your life.

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

KEY RESPONSIBILITIES

1. IT Services Support

• Manage Service Level Agreements (SLA) – identify and prevent SLA breaches before they occur.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in resolving incidents and reduce backlogs.
• Maintenance of ticket hygiene ensuring ticket status is accurate, up-to-date and contains all information.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively taking ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Proactively track and complete all action items assigned to level 2 without additional prompts.
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Lead

• Provide guidance while demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Build positive working relationships and drive inter team collaboration with a client centric outcome.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.
• Contribute towards continuous improvements

• Minimum 7 years IT industry experience
• Minimum 3 years MSP / Cloud Provider experience
• Technical experience with Microsoft 365, Exchange Online, Azure Entra ID, Windows Server (ie. DNS and DHCP), Intune and Azure Services for Device Management, and network & firewalls.
• Security focussed mindset with Endpoint protection experience (Sophos, CrowdStrike etc.)
• Experience with ITSM Tools
• Incident Management and Problem Management experience
• Process driven and strong organisational skills.
• Industry certifications. E.g. AZ-104, MS-100, MS-500 or similar

Whilst not essential, the following would be beneficial:

• Experience with Mimecast, Veeam B&R and VMWare vSphere
• ITIL v4 Foundation Certified

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Hybrid working arrangements
• Free breakfast, drinks and monthly lunches

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:
As Product Management Lead you will be responsible for the strategy, management and optimisation of certain products and services within the Business Payments product portfolio, with a specific focus on BPAY, PayID and the development of a new Confirmation of Payee service. Over time, product responsibilities may change or expand according to the needs of the team.  

As the business owner for the products/services within your portfolio you are responsible for developing action plans and identifying key initiatives to drive adoption and take up of the products/services and identifying opportunities for optimising performance and product enhancements.

This is what you’d be required to do:

• Execute on an agreed set of priorities for BPAY including identifying portfolio opportunities, operational process improvements and potential changes to product pricing 
• Focus on opportunities to drive take up and adoption of PayID and have business ownership for the development of the Confirmation of Payee service
• Be accountable for execution of strategies, action plans and key performance metrics for products under your responsibility, in close consultation with AP+ members
• Identify new product enhancements, including process improvements, to support the future growth and adoption of the relevant products and services
• Work with the AP+ Marketing team on product marketing plans and initiatives
• Work with AP+ Technology team to deliver on key product enhancements and operational improvements   

We’d love to hear from you if you have;

• Robust experience in product management/product strategy/ stakeholder management roles within the payments industry  
• Specific payments knowledge and experience including technical understanding, and ideally encompassing corporate and B2B payments. Knowledge of bank receivables products would be an advantage   
• Experience in analysing product/marketing data and customer insights  
• Demonstrated experience analysing and interpreting product, market and financial information including ability to understand commercial and pricing models, and make fact-based decisions 
• Excellent team collaboration skills and demonstrated ability to build strong relationships with key external stakeholders   
• Excellent communication skills, particularly written (presentations, articles, marketing collateral etc.) 
• Ability to translate strategy into operational and tactical activities, assess progress and adapt tactics and plans accordingly 
• Proactively solve problems to effect change, make informed decisions and take responsibility   
• Strong business acumen – commercial, pricing, competitor analysis 

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.