As the Go To Market (GTM) Lead for Australia, you will be responsible for growth and profitability for your market. You will work with our Finance and Strategy (F&S) team, Product Management, and other functional leads to set growth goals, develop a GTM strategy to achieve those goals, and lead and partner with functional experts in your market (i.e., Sales, Partnerships, Product Marketing, Marketing, Account Management, Customer Success) to implement this strategy. You will understand the needs and experiences of your customers, and ensure that Square’s products have product market fit to generate long-term Square value within your market. You will translate your vision into a product and GTM roadmap and gain agreement across all counterparts. 

You will report to Square’s International and Partnerships Lead and directly manage individuals spanning the Product Marketing and Strategy and Planning functions and indirectly manage (i.e. dotted-line) the rest of the GTM functions for your region (e.g. Sales, Central Marketing, Partnerships, Account Management). Over time, depending on experience, functional alignment, and success in the market, there may be a path to directly manage these functions as well.

You will:

• Set the product and business vision for the market. This includes setting growth goals and developing a strategy to achieve - and exceed - targets. Directly manage and influence the cross-functional teams to ensure they are executing our strategy and working well together.
• Manage the Country P&L down to direct EBITDA.
• Define the full-funnel GTM strategy across all channels (Sales, Marketing, Partnerships, Self-Serve Product Onboarding, etc), oversee implementation to ensure it is properly executed, and closely monitor success and adapt the strategy. Identify which GTM functions and channels we will use to take our product to market and optimize our GTM investment mix (both allocation across channels and spend levels within channels). 
• Operate with a data-driven approach and make investment reallocation decisions with speed, optimizing to achieve maximal and profitable growth.
• Determine Ideal Customer Profile (ICP), target audiences, and the optimal product portfolio through a deep understanding of customer needs, behaviors, decision criteria, and competitive landscape. Identify the gaps that exist in our product portfolio and in the market today, and form a thoughtful perspective on how we should prioritize product and feature development efforts to best support the market.
• Guide pricing and packaging decisions to maximize growth, retention and profitability; develop a differentiated messaging framework.
• Help prioritize features by quantifying the business opportunity and expected impact, monitoring product quality, and assessing our evolving product market fit. Work with Product Managers to scope efforts and size the investments and expected returns from new product development, and collaborate throughout the development cycle to ensure we are shipping the right products and features for your market.
• Ensure we support and engage our sellers so they continue using Square and become vocal advocates and promoters for our products to other sellers.
• Engage senior stakeholders across the company to keep them informed about performance and quickly escalate and unblock any challenges; effectively iterate on the strategy based on feedback and results.
• Represent Square externally for major product launches and GTM-oriented initiatives and  in strategic customer and partner conversations.
• Partner with the Industry Relations & Operations Lead to ensure alignment with the business and regulatory requirements in the market.

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.

Moderna is committed to enhancing Australia's biotech landscape through a long-term partnership that focuses on strengthening pandemic resilience. Our Melbourne-based large-scale mRNA vaccine manufacturing facility will be a cornerstone in Australia's ability to respond to future health threats efficiently. This collaboration not only brings cutting-edge medical technology to the forefront but also emphasizes job creation and local talent development. We're inviting visionary professionals to be part of this transformative journey, making a tangible impact on global health security.

Based at our new GMP Manufacturing facility in Melbourne, Australia, reporting to the Plant Engineering Manager, this position will be responsible for the management and supervision of all calibration works on GMP/non-GMP process and support equipment. This position will also lead troubleshooting, investigations, and reliability engineering for GMP/non-GMP process and support equipment instrumentation. This position will be the first responder to instrument and electrical equipment issues and must follow through to ensure resolution by either self-performing the work or directing the activities of service providers.

Here’s What You’ll Do:

Your key responsibilities will be:

• Management and coordination with end-user groups of routine and non-routine calibration work orders using the computerized maintenance management system.

• Specification, fabrication, procurement, installation, engineering start-up, and validation activities of new equipment and systems coordination.

• Developing remediation for follow-up and emergency work to support deviations, corrective actions, and related issues.

• Acting as the Metrology subject matter expert for change management assessments, deviation, and CAPA management.

• Developing and revising metrology procedures and approved practices.

Your responsibilities will also include:

• Participation in reliability-centered calibration programs for assets under their responsibility, development of calibration budgets, spares recommendations, and quality metrics.

• Participation in internal and external audits.

• Management of all Calibration Standards and Buffers to ensure accuracy and ongoing compliance with calibration activities.

• Maintenance of cGMP records, both paper-based and electronic.

• Provision of "on-call" support on a rotating basis and response to facilities issues as needed.

• Maintenance of Qualified Trainer qualifications to facilitate On Job Training (OJT) for colleagues.

• Administration and performance of works safely in accordance with site EHS policy and procedures, including LOTO, working at heights, hot works, and other duties as required.

The key Moderna Mindsets you’ll need to succeed in the role:

• Question convention: This role requires the courage to challenge the status quo and the ingenuity to seek out new solutions to complex problems.

• Act with dynamic range: You will need to exhibit flexibility in thought and action, seamlessly switching between strategic thinking and hands-on execution to drive strategy and outcomes effectively.

Here’s What You’ll Bring to the Table:

• Bachelor of Engineering (Electrical or equivalent) is preferred.  

• Trade qualification – Certificate 3 Electrical and Instrumentation, preferred.

• 6 to 10 years relevant experience working in a regulated (cGMP preferred) environment. Experience working in sterile manufacturing is highly desirable.

• Demonstrated management and proficiency in calibrating, maintaining, and troubleshooting a variety of instrumentation used in bio-pharmaceutical production. This includes temperature, pressure, flow, and analytical instruments.

• Expertise in the proper storage, handling, and usage of calibration standards and buffers.

• Advanced understanding of Good Manufacturing Practices (GMP): Familiarity with GMP standards, quality management system processes and regulatory standards.

• Demonstrated understanding and management of regulatory requirements (TGA, FDA, EMA etc.)

• Demonstrated experience in maintaining and troubleshooting instrumentation, electrical systems and equipment used throughout the facility.

• Understanding of how to validate equipment and systems to ensure they are working as intended.

• Knowledge of electrical safety practices in the pharmaceutical industry, including handling of hazardous materials and electrical safety.

• Computerized Maintenance Management Systems (CMMS) experience to schedule and track maintenance activities.

• Excellent interpersonal and communication skills (verbal and written) are required.  Expected to be able to present own work to peers and cross-functional managers and influence leadership decisions.  Technical writing skills required.

• Must have a customer service mindset. Ability to manage competing priorities is critical.

• Must be able use his/her technical background to investigate issues using a structured problem solving approach to determine true root cause and develop effective corrective and preventative actions.  Must be able to find true root cause and path forward for complex problems. 

• Ability to identify and drive improvements to calibration tasks and strategy.

• Demonstrated ability to learn new equipment/systems.

• Familiarity with Excel, Word, and PowerPoint are required.

• Ability to interact well with other groups and must be able to take ownership of and follow through on assignments.  Must be able to drive results on multiple complex assignments simultaneously with minimal required direction from his/her supervisor.       

• Ability to represent Moderna’s interests, objectives and policies in a professional and responsible manner.

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com.  (EEO/AAP Employer) 

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• Continuous, Full Time
• Classification HEW0708 | $89,000 – $117,000 plus 17% employer superannuation contributions
• Salary Packaging opportunities
• Ref: JR102145

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

About Us

The Finance team is a proactive, valued, and trusted business partner within the University and provides significant contributions towards the implementation of the University’s strategic plan. The team is dedicated to creating a customer focused and collaborative environment, empowering decision makers in the delivery of innovative education and research.

The Role

The successful applicant will lead procurement activities under established category strategies in partnership with University stakeholders and deliver value for money outcomes that support the University’s Strategy.

Key responsibilities for the role can be split into the following categories as outlined within the Position Description:

• Lead Procurement Initiatives
• Category Management
• Reporting
• Continuous Improvement
• Ad Hoc tasks

What you’ll bring to this role

• Proven experience in strategic procurement and category management, preferably in a complex organisational setting
• A customer-centric mindset characterised by proactivity, responsiveness to internal stakeholder needs and the ability to cultivate positive relationships
• Demonstrated experience achieving value for money outcomes by leading all aspects of high-value, high-risk procurement processes
• High level written skills with the ability to prepare complex procurement and technical documents, ensuring compliance with policies and procedures
• High level analytical, conceptual and strategic problem-solving skills
• Knowledge and experience in contract management and negotiations with the ability to interpret and understand contractual terms specific to the procurement of goods, services and works
• High level proficiency in document control and management

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights and be required to undertake a Police history check in accordance with the University’s Employee Background Checks Procedure.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

• Competitive remuneration
• Paid leave entitlements
• Flexible work arrangements
• Salary packaging options
• Employee Assistance Program
• On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply

Please apply by submitting the documents below:

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
• Your most recent resume (CV)

Please view the position description here.

Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Position contact: Shaun Potter – Head of Procurement – Shaun.Potter@murdoch.edu.au

Closing date: 17/04/2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

About the opportunity

Join our Education Vertical as an Application Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Service Delivery, this role will lead a team of Support professionals to meet the needs of our customers on software related enquiries. As an Application Support Team Leader, you will drive engagement, excellence, and a focus on building relationships with our customers and colleagues; whilst meeting and exceeding service levels agreements for the resolution of support tickets. 

Some of the other responsibilities include:

• Manage a regional team of Application Support Advisors in the delivery of software customer service
• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution 
• Partner with leadership and commercial teams to identify and plan essential work in the context of Application Support 
• Responsible for the maintenance and performance of customer satisfaction levels, ensuring quality service is provided consistently  
• Ensure that the team adheres to regional policies within Application Support for Xplor products 
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team 
• Find new ways to reduce the average ticket turnaround time and improve SLAs 
• Champion the standards for voice of the customer in both delivery and execution 
• Manage staff performance against relevant KPI’s standards  
• Support your team, where required, in customer meetings and calls, to review support issues and implement appropriate actions  

For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and 3 working from home.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Penrith and Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

What will a day as a Power Systems Lead will look like: 

• Be a mentor - advise, review and guide engineers across grid interconnection and system planning studies for grid scale wind, solar, energy storage and hybrid generating systems
• Partner with clients - support proponents with negotiating performance standards with AEMO and network service providers
• Nurture relationships - support key clients with stakeholder management during studies and due diligence process liaising with technical and non-technical stakeholders
• Influence Strategy - support strategic pursuits and bids/proposals for major projects 

The following qualifications and experience are highly desired, but if you don’t tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.  

Kieser has large growth aspirations and a potential barrier to this growth is the development of current and future leaders.  

This role holds the key responsibility of developing leaders across Kieser through training and development interventions. These interventions span workshop design and development, and the facilitation of group training and 1-1 coaching. Inherently, the role requires the creation of learning resources to enrich the learning experience, and for leaders to utilise on-the-job to continuously enhance capability. 

Position Responsibilities

1. Complete ongoing training needs analysis (TNA) to understand the Kieser leadership capabilities that need to be built, grown and maintained through learning and development. 

2. Review market trends and industry research to apply best practice principles to learning interventions. 

3. Project manage the design, development and implementation of Learning & Development (L&D) solutions which fit both Kieser and leadership capability needs, in line with the business strategy and plan. 

4. Work autonomously or partner with L&D team or third-party providers to design blended learning solutions. Liaise with key stakeholders and subject matter experts on projects for effective, relevant and accurate training interventions. 

5. Effectively implement L&D solutions via 1-1, group coaching, workshop facilitation and/or online learning to leaders, as appropriate. 

6. Review and assess the effectiveness of training interventions and solutions. 

7. Support and assist in the development of other Leads to strengthen and broaden the leadership development offer.  

8. Interstate travel required.