• Continuous, Full Time
• Classification HEW0708 | $89,000 – $117,000 plus 17% employer superannuation contributions
• Salary Packaging opportunities
• Ref: JR102145

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

About Us

The Finance team is a proactive, valued, and trusted business partner within the University and provides significant contributions towards the implementation of the University’s strategic plan. The team is dedicated to creating a customer focused and collaborative environment, empowering decision makers in the delivery of innovative education and research.

The Role

The successful applicant will lead procurement activities under established category strategies in partnership with University stakeholders and deliver value for money outcomes that support the University’s Strategy.

Key responsibilities for the role can be split into the following categories as outlined within the Position Description:

• Lead Procurement Initiatives
• Category Management
• Reporting
• Continuous Improvement
• Ad Hoc tasks

What you’ll bring to this role

• Proven experience in strategic procurement and category management, preferably in a complex organisational setting
• A customer-centric mindset characterised by proactivity, responsiveness to internal stakeholder needs and the ability to cultivate positive relationships
• Demonstrated experience achieving value for money outcomes by leading all aspects of high-value, high-risk procurement processes
• High level written skills with the ability to prepare complex procurement and technical documents, ensuring compliance with policies and procedures
• High level analytical, conceptual and strategic problem-solving skills
• Knowledge and experience in contract management and negotiations with the ability to interpret and understand contractual terms specific to the procurement of goods, services and works
• High level proficiency in document control and management

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights and be required to undertake a Police history check in accordance with the University’s Employee Background Checks Procedure.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

• Competitive remuneration
• Paid leave entitlements
• Flexible work arrangements
• Salary packaging options
• Employee Assistance Program
• On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply

Please apply by submitting the documents below:

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
• Your most recent resume (CV)

Please view the position description here.

Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Position contact: Shaun Potter – Head of Procurement – Shaun.Potter@murdoch.edu.au

Closing date: 17/04/2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Penrith and Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Kieser has large growth aspirations and a potential barrier to this growth is the development of current and future leaders.  

This role holds the key responsibility of developing leaders across Kieser through training and development interventions. These interventions span workshop design and development, and the facilitation of group training and 1-1 coaching. Inherently, the role requires the creation of learning resources to enrich the learning experience, and for leaders to utilise on-the-job to continuously enhance capability. 

Position Responsibilities

1. Complete ongoing training needs analysis (TNA) to understand the Kieser leadership capabilities that need to be built, grown and maintained through learning and development. 

2. Review market trends and industry research to apply best practice principles to learning interventions. 

3. Project manage the design, development and implementation of Learning & Development (L&D) solutions which fit both Kieser and leadership capability needs, in line with the business strategy and plan. 

4. Work autonomously or partner with L&D team or third-party providers to design blended learning solutions. Liaise with key stakeholders and subject matter experts on projects for effective, relevant and accurate training interventions. 

5. Effectively implement L&D solutions via 1-1, group coaching, workshop facilitation and/or online learning to leaders, as appropriate. 

6. Review and assess the effectiveness of training interventions and solutions. 

7. Support and assist in the development of other Leads to strengthen and broaden the leadership development offer.  

8. Interstate travel required.