INTERNAL ROLE ONLY

Exciting Opportunity available as the Front of House Team Support Officer

Do you have strong attention to detail? Do you have excellent understanding of current process documentation? Then look no further – this role is for YOU!

APPLY NOW and do not miss out!

Number of positions - 2

Start Date - February 12th and January 29th, 2024

Duration - 2 months

About The Opportunity

As a Team Support Officer, this role will see you as a subject matter expert, fielding & responding to questions from the team in timely and professional manner. Reporting to FOH Team Leader and working along to identify & deliver training needs across FOH for both new & existing employees.

The role plays a critical part in our endeavor to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge

What Next?

If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.

Applications close on Friday 19th January'2024.

• A unique career-defining opportunity to join and lead one of Melbourne’s most established, innovative and award-winning AU/NZ agencies
• Drive integrated earned-first communications including social and content
• Innovate and define our PR Agency of the Future strategy across corporate and consumer comms
• Collaborate on the Trans-Tasman Leadership Team working with the most talked about local and global brands
• Join a culture that embraces growth and diversity and with ambition that is Limited by Nothing

LOCATION: Melbourne

We are uniquely Thrive helping our people, brands and community to do just that.  We use the power of communications to help our people, partners and community to grow and be successful.

Born and bred in Melbourne, and with offices across AU & NZ, Thrive is a public relations industry powerhouse and for the first time in the company’s 23-year history, we are recruiting externally for a Business Director to lead our Melbourne team.

This is not your everyday opportunity. This is a chance to work directly with Thrive’s Executive and learn why we are Mumbrella PR Agency of the Year and B&T PR Agency of the Year 2022 and how we came to be awarded the Dan Wieden Titanium Grand Prix at the 2023 Cannes Lions International Festival of Creativity, which celebrates game-changing creativity, for our work with The Monkeys for Tuvalu, ‘The First Digital Nation’.

This role is a career-defining opportunity to lead our Melbourne location as 2IC to the Executive Director, Melbourne. You will be supported by 25+ consultants as you lead client and team growth and retention while driving new business with the support of national specialist squads.  You will partner with our local and global corporate and consumer clients to devise their communications strategies while leaning into national resources to deliver creative and digital integration impacting our clients’ business goals.

The Role

We are seeking a highly skilled and motivated integrated comms Business Director who is well connected in Victoria with business connections and with the media and who can create new opportunities that take our agency to new heights. The ideal candidate will have a proven track record of success in the PR industry, across both corporate and consumer PR and have solid social media and creative content experience. The person must demonstrate strategic thinking, business acumen and have strong leadership skills with proven capability to grow a client portfolio.

This role will help drive operational process excellence, ensuring key stages of projects are executed efficiently and within budget, with a strong commercial mindset, managing financial forecasting, profitability and team resourcing.

• Work across a diverse and high-profile  corporate and consumer client portfolio
• Develop and implement strategic plans to drive business growth and achieve financial
• Manage and develop client relationships to deliver client growth
• Identify new market opportunities and trends to stay ahead in the local PR landscape
• Play an active role in lead generation and business development efforts and the conversion of clients
• Devise and oversee the implementation of first-class strategies with their senior reports for clients
• Provide effective leadership to a talented team of PR and social professionals, fostering a collaborative and innovative work environment.
• Mentor and develop team members, encouraging continuous learning and professional growth
• Oversight of the Melbourne office administration function.

About You

• Australian visa holder - will consider visa sponsorship for a stellar candidate
• Tertiary qualified 12+ years of agency experience in the PR industry
• Proven experience in a senior leadership role within a PR agency delivering integrated earned-first campaigns for global brands
• Strong business acumen and strategic thinking
• Excellent communication, collaboration and interpersonal skills
• Demonstrated success in client relationship management and business development
• Ability to inspire and lead a team to achieve exceptional results
• Delivery of best practice multichannel storytelling with exceptional writing skills
• Experience in B2B and B2C storytelling
• Experience delivering in a fast-paced environment and displaying logical thinking, forward planning, and the ability to manage up and down
• An established network of relationships with media, influencers, suppliers and key stakeholders
• Excellent presentation skills
• Team time management and budget experience
• Technology skills (MAC & Google Drive savvy)
• Media measurement/evaluation skills

This is Thrive.

Culture is everything. It's a reason why we have a 100% return rate by working parents, have had consistent leadership for more than two decades, and continue to welcome Thrive 'boomerangs' back to the agency. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands.

Thrive values work-life integration including hybrid flexible working (currently Mondays and Fridays work-from-home) and delivers many benefits from wellbeing days and initiatives through to early knock-off Fridays. Thrive fosters & supports a work environment that is inclusive as well as diverse, where people can, and are encouraged to, be themselves. Every idea and perspective is welcomed and valued so that our service offering reflects our approach to Diversity, Equity & Inclusion both internally and externally.

Ready to make waves with us locally and globally?

Visit us here for more information - www.thrivepr.com.au.

 

If you value accountability, curiosity, integrity, collaboration and are passionate about what you do then our values are aligned. Please apply via LinkedIn or email a cover letter and resume to: [email protected].

All contact with Thrive will be treated confidentially. Only shortlisted candidates will be contacted.

The Company

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales totaling $1.26B last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The position is responsible for:

• Processing customer orders via Redox’s in-house system
• Provide phone/email support for customer service enquiries
• Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer
  deliveries are completed in a timely manner
• Other administrative tasks such as Reception relief

The ideal candidate will have:

• Previous experience in an office setting

• Possess excellent time management & organisation skills and high attention to detail.

• Polite and professional phone manner

• Excellent verbal and written communication skills

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company performance bonus
• Annual Salary review
• Lunch provided daily onsite
• Joining a friendly and supportive team at a time of great opportunity and growth
• Secure onsite parking

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

About the Organization:The Exports and Veterinary Services Division provides export inspection and certification services and develops strategies to gain, improve or maintain market access for a wide range of food, inedible products of animal origin, live animal and reproductive materials. It provides residue monitoring services to Australian primary industries and administers 40 tariff rate quotas for products to the European Union, United States of America, Indonesia and Japan. The division also includes the Codex contact point which coordinates technical input from both industry and government to develop Australia’s position on international food standards.This Division is known for having a great culture across different teams and have excellent office location in Moonee Ponds VIC ( 3039)  About the team:The Strategy & Governance and Workforce Planning and Regulatory Culture Teams undertake strategic planning, governance, and operational administrative support for the branch. The team is responsible for the development and coordination of branch and divisional organisational reporting, workforce management and triage of organisational requests.The team monitors and provides advice on branch performance measures and their effectiveness to ensure nationally consistent service delivery operations. This includes performance reporting, financial management and verification, workforce and workload management, co-ordination of WHS including wellbeing strategies, learning and development, strategic communication, change management and liaison with relevant departmental corporate services and internal external stakeholders. The team also delivers a range of workforce culture specific projects to support a sustainable workforce.APS4 Administration officer will: Action a range of administrative functions in line with business requirements that may include travel administration, procurement, assisting in managing and maintain spreadsheets and reporting, assisting with meeting/event planning and other administrative activities, as required.Respond to general enquiries from internal and external stakeholders.Contribute to the resolution of issues and assisting with coordination activities.Build and maintain effective working relationships with colleagues and stakeholders.Actively participating in, and contributing to, the department’s corporate objectives and supporting change management, including staff and client participation, consultation and cultural change.Actively participating in ongoing learning and development activities to achieve personal, team and program objectives.Knowledge and experienceThe successful applicants will have demonstrated experience in a service centred role with a strong focus on customer service and stakeholder management. Skills and capabilitiesThe successful applicants will: Be team players with strong organisational, written and verbal communication skills.Have the ability to respond and adapt to change.Have a proven ability to deliver accurate and timely outcomes in a busy environment.Have the ability to build and maintain stakeholder relationships.Possess sound analytical and problem-solving skills.have well-developed computer skills and experience using the Microsoft Office suite of applications.be self-motivated, cooperative team-players with integrity, drive and resilience.have a demonstrated ability to gain an understanding of departmental systems and corporate governance processes and procedures quickly and efficiently. What you will bring to the role:Strong and adaptable communication and interpersonal skills.Experience in…

Click here to view more detail / apply for APS4 Administration Officer

POSITION OVERVIEW Are you passionate about kickstarting your career in an inclusive college that values diversity and fosters respect for differences? NextGen Jobs is currently seeking a Business Trainee to join the team and contribute to the priorities of St Mary's College in teaching and learning, all while earning a Certificate III in Business Administration. If you're ready for an exciting opportunity that aligns with your goals, we invite you to apply and be part of our dynamic community. This 12 months Traineeship is based in Windsor and the the primary objective of this role is to provide reception, administration and first aid support to the College. The role requires undertaking a range of complex and often competing tasks, managing deadlines and schedules, responding to circumstances as they change, whilst at the same time, projecting a warm and welcoming spirit to students, colleagues and community members. Service excellence, flexibility and teamwork are essential requirements of the College and hallmarks of the staff who work in administration at St Mary’s College. Key Accountabilities   Faith Dimension Support the faith, religious dimensions and values of the Catholic Church and Edmund Rice Education Australia (EREA). Participate in St Mary’s College community activities that uphold the objectives and traditions of EREA and the four EREA Touchstones: Liberating Education, Inclusive Community, Gospel Spirituality and Justice and Solidarity. Attend College services, mass, assemblies, community, and faith days as required by the Deputy Principal.   Professional Conduct Be familiar with and comply with the College’s policies including, but not limited to, the Child Safeguarding (Safety and Wellbeing) Policy, Child Safety Code of Conduct and the EREA Code of Conduct. Assist in the provision of a child-safe environment for students. Contribute to a healthy and safe work environment and compliance with all safe work policies and procedures. Demonstrate professional and collegiate relationships with colleagues. Represent the College in a positive and professional manner to students, parents, professional bodies, and the wider community. Deal with sensitive and confidential information in a professional manner. Adhere to the College’s Professional Dress Code.   Professional Development Demonstrate a commitment to ongoing professional development. Be open to researching areas of interest relevant to directions provided in the College strategic plan. Continue to develop ICT skills as technologies evolve. Participate in the staff appraisal process. Attend College meetings, staff professional development and faith development sessions where appropriate. With the approval of the Business Manager, attend professional development courses and training days.   Administration Provide administrative support to the College Registrar/Executive Assistant to the Principal throughout the student enrolment process. Set up and maintenance of student files and records on College database and enrolment systems. Liaising with parents to ensure all required student documentation is provided to the College in a…

Click here to view more detail / apply for Business Trainee : Education Support Officer: Office Administrator - Student Records

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply. ***Mandatory: Australian Citizenship required to work within Federal Government*** ****Applications close byCOB Thursday 26th of October 2023.**** Our Federal Government client is seeking to engage an APS3 Participant Support Officer until the end of December 2024 in Frankston. It is highly desirable that the successful applicant understand or lived experience in the field of disability. About the Team National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences. About the Role The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. Key skills required for role:Ability to work in a teamCommunication skillsCustomer service skillsAbility to manage conflict and difficult/sensitive conversations.Microsoft Suite skills (Excel, Word, Outlook, Teams)Ability to use initiative and work independentlyAbility to learn new systems and processes Desirable skills to have for the role:Experience with the NDIA or in the disability sectorExperience in a Front of House and/or administration based role Responsibilities may include but are not limited to: Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.Managing the team shared email inbox, appointments and telephone enquiries.Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.Undertaking research and investigation activities and preparing associated reports and correspondence.Undertaking a range of data entry activities and ensuring follow up is completed.Receiving and recording complaints and other feedback in the NDIA Business systems. What's on Offer?Position located in FrankstonAPS3 $37.36/ph superASAP start date, until end of December 2024Fulltime Standard Hours or work - Monday to Friday – 37.5 hours per week If you are interested in the role and you have the right experience for the position, please apply now following the link below.

Click here to view more detail / apply for APS3 Participant Support Officer - Frankston

About the Organization:This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office. About the role:The APS4 Administration Officer will work within defined parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to Agency’s objectives. You may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.You will be part of the Younger People in Residential Aged Care (YPIRAC) team. This team is part of the newly formed YPIRAC/Hospital Interface Branch. The YPIRAC team provides specialised support for people with disability who are living in, or at risk of permanently entering aged care facilities.  Responsibilities may include but are not limited to:Organising the team email inbox, calendars and appointments, responding to team priorities and timeframes.Researching and responding to general enquiries and analysing documents and data.Coordinating and preparing meeting minutes and papers.Supporting the drafting of written communications and managing documents and databases.Organising travel and finance reconciliation.Participating in project management work as directed, supporting the delivery of work priorities.MANDATORYExperience working in a similar role under Australian rules and regulationsExcellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft OfficeStrong verbal and written communication skillsExperience in an operational support, Executive Assistant, or similar support role (essential)Strong administration / coordination support experienceVery strong calendar management and coordination skillsOrganisation and time managementDemonstrated commitment to ongoing professional developmentThe Agency Worker Screening Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.Current Police Check, o ability to obtain one What you will bring to the role:Strong communication and interpersonal skills.Experience in building relationships both with internal and external stakeholders.Ability to work within and across teams, the ability to adapt quickly to a changing environmentAbility to manage confidential and sensitive information.Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy. How to apply:Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply. Mandatory: Australian Citizenship required to work within Federal Government.Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva…

Click here to view more detail / apply for APS4 Administration Officer - BOX HILL

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply. **** Applications close by 3pm Tuesday 31st of October 2023.**** ***Mandatory: Australian Citizenship required to work within Federal Government*** Our Federal Government client is seeking to engage in a Fulltime APS4 Finance Officer for a 12 month assignment with potential extension in GEELONG & RICHMOND VIC. The APS4 Finance Officer position will provide operational and administrative support that is informed and directed by sound knowledge in areas and may undertake some research and analysis activities. The APS4 Finance Officer may have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries. Responsibilities may include but are not limited to:Facilitating transaction processing in the systems to ensure financial data is accurate and complete.Extracting and analysing data from SAP and other financial systems to resolve enquiries.Preparing accurate and timely management reports as required.Providing input into the development of Standard Operating Procedures for the team, including process mapping requirements.Working with key stakeholders to support various project initiatives. Essential skills required for role/s:Relevant tertiary degree with subsequent on-the-job experience.Ability to use computer/software applications including Microsoft Office and NDIA business applications.Demonstrated experience in the use of financial management systems (for example SAP, Oracle).Demonstrated ability to interpret and analyse financial data and develop into concise and meaningful reports.Demonstrated experience in the application of relevant statutory, regulatory and policy frameworks to provide objective advice and resolve problems.Demonstrated ability to show good judgment, initiative and undertake tasks independently, seeking advice and escalating as required.Demonstrated excellent organisational skills with the ability to prioritise tasks and work to competing deadlines.Demonstrated good written and verbal communication skills, including the ability to communicate effectively with stakeholders.Demonstrated flexibility and adaptability working in a team. Desirable skills to have for the role:Experience in federal government and/or a large complex organisation.Experience in SAP. About the Team The Financial Control Branch is responsible for the financial management of the Agency and Scheme, and provides insightful financial reporting to enable strategic decision making. Key accountabilities include producing audited annual financial statements, the Annual Report, budgets, monthly financial reports and forecasts. The branch manages the maintenance and development of finance systems, analysing financial performance, and providing financial advice to support decision making and ensuring compliance with legislative requirements. It provides financial reports and advice to support the business manage its group, division and branch level budgets. About the Role The APS4 Finance Officer is accountable under general direction to undertake moderately complex finance…

Click here to view more detail / apply for APS4 Finance Officer - GEELONG & RICHMOND

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.

We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site.

The role:

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Travel from site to site based on the schedule;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;

Qualifications, Skills & Experience

• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Monday to Friday - Full Time with and early start onsite.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.

1. Overview of organisation: My client is a global leader in professional information services, software solutions and services for the health, tax & accounting, finance, risk & compliance and legal sectors. We help our customers in over 180 countries to make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. 2. Purpose of role Acting as single point of contact of their Melbourne office. This role is responsible for managing a wide range of office admin, WK business operation, business continuity management, risk management, procurement and support services to the business leaders. This role also requires organize coordination between different Wolters Kluwer business divisions in Melbourne. In this very diverse role, there is an opportunity to expand professional knowledge in areas such as (but not limited to), occupational health, event coordination, office renovation projects, crisis management, business continuity management, sales support function, support services to business leaders, procurement and travel arrangements.
Key Areas of Responsibility Office Administration

The first point of contacts for all information for Melbourne office.
Provide administration support in managing internal and external customers.
Manage the office facilities and provide staff with adequate equipment and conducive office environment to carry out their daily task
Ensure that the office is in good working condition at all time and reflect WK's company value and image
Liaise with all service providers i.e landlord, contractors, IT support, suppliers etc.
Procurement of all office supplies, maintain service contract agreements, compare prices between different vendors for goods and services.
Provide admin support to all WK business divisions in Melbourne
Manage and responsible on security access (entrance/exit)

Support function

Provide support services Finance, AP, Sales and Management.
Provide admin support all WK Business Division including Tagetik, TeamMate, WK Health, WK GRC and WK
Escalate all sales queries that come through to company main telephone line/email to sales team.
Support businesses with Roadshows, WK events, In house Customer training, townhall etc.
Support Sales and marketing functions.

Incident Management and Business continuity management

Member of local IMT team.
Play role as Incident Manager and Fire Warden for the office.
Be responsible for Alertfind.
Responsible for implementing safe management measures at the office.
Ensure WK meets all Melbourne government regulation with regards to safe working environment.
Monitor and advise business management with the changes to Melbourne requirements to ensure safe working environment.
Conduct fire drills, emergency evacuation plan etc with landlord.
Provide staffs update on risk/injury hazard. Ensure safe and clean environment in the office premise at all times.
Involve in IMT training and communication

-WFH 3 days (2 days in office)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

About AGA:AGA, proudly part of the IntoWork Group Australia, a national provider of Employment, Skills & Support services.For over 40 years AGA has delivered a wide range of employment and training solutions to our industry partners. As a Group Training Organisation (GTO) and Registered Training Organisation (RTO), AGA works across many industries and vocations as a specialist provider of apprenticeship and traineeship services. AGA offers a complete apprenticeship service to both the apprentice/trainee and the employer.About the role:AGA is currently seeking a GTO Field Operation Support Officer to join the Administration team, based at the Deer Park office. The successful candidate will report to the GTO Administration Team Leader, and will be primarily responsible in providing support to the GTO Field Officers. The Field Operation Support Officer will complete data entry, apprentice record management, filling and ordering of equipment as requested by Field Officers.This full-time position involves various administrative tasks within the role, contributing to essential administrative functions while upholding the utmost confidentiality and privacy of client data and records. About you:Excellent written and verbal communication skillsComputer literate, high level computer skills and broad experience across a number of applicationsAbility to work with a range of people and to respond to inquiries promptlyStrong attention to detailStrong time management and organisational skillsPrevious administration experience required Understanding of Group Training desired, not essentialUnderstanding and demonstration of a proactive approach to safety within their workplaceApplicants must be eligible to work in Australia. Current Working with Children and National Police Checks are required and can be arranged for the suitable applicant.What you will do:Maintain and manage database, ensuring entries are accurate and up to date.Liaise with Field Officers supporting by preparing documentation, data entry, maintaining apprentice/trainee files.Run regular reports for the GTO Administration Team Leader in relation to unplaced apprentices, unsuccessful completions and assist in the compilation of monthly data related to GTO and Field Officer performance.Field queries from apprentices, host employers and other stakeholders, providing accurate and helpful information on AGA’s employment and training services.Ordering Personal Protective Equipment for all apprentices in their region and arrange delivery or pick up for apprentices.Coordinate the onboarding and inductions for apprentices and trainees.Ensure safe office work practices are carried out within their workplace.Provide such other administrative services to the GTO as requested from time to time by the GTO Administration Team Leader and/or GTO Manager. Totally excited about this role like we are? What are you waiting for? Sprint towards the 'Apply' button and join our squad today! At AGA, everyone's got a fair shot! We're all about equal opportunities. Come be a part of our team!

Click here to view more detail / apply for Field Operation Support Officer

Do you have a passion for drones? Have you worked in retail or operations and want a change? Do you have a great eye for detail and a great team player? Click now for an exciting opportunity with great perks! GROUND SUPPORT OPERATOR ... Do you have a passion for drones? Have you worked in retail or operations and want a change? Do you have a great eye for detail and a great team player? Click now for an exciting opportunity with great perks! GROUND SUPPORT OPERATOR Our client is looking for individuals with unique, diverse talents and a passionate drive to join their drone delivery service team and take on the role as Ground Support Operator based in Ringwood and across VIC. Description: The Ground Support Operator works autonomously to help deploy drones on a daily basis, ensuring all packages are loaded on the drone aircraft as well as maintaining and packing down the nest in a way that ensures high degree of safety and efficiency. Main Responsibilities: The GSO is primarily responsible for pre-flight inspections and daily set up. Pack and load packages to aircraft Maintaining the nest site and ensuring that any equipment requiring replenishment are ordered. Identify aircrafts that require maintenance action Report any unsafe or unusual occurrences to the operations manager About You: The ideal candidate will need to have an excellent work ethic, with a positive attitude and high attention to detail, ready to take on any given task. Must have Australian Driving license Must be a able to work autonomously as well in a team environment Strong problem solver and physically fit to complete heavy duties Able to work outdoors when required Able to work weekends!

Click here to view more detail / apply for Ground Support Officer

Payroll Officer Permanent full-time position Cabrini Corporate Officer Hawthorn East & hybrid WFH Salary packaging up to $15,900 tax free each year, plus $2650 meal & entertainment card benefits Cabrini benefits:

Tax savings - Salary Packaging up to $15,900 tax free each year, plus $2,650 meal & entertainment card benefits
Attractive hourly rates + 12% Super + 17.5% leave loading
Rewarding career growth opportunities
Located close to public transport with discounted Myki Commuter fares available

How you will make an impact The Payroll Officer is responsible for providing accurate, timely and efficient payroll services for Cabrini Health employees. Ensuring all operational aspects of payroll processing and associated activities are accurate and delivered within appropriate time frames and comply with relevant legislation, policies and agreements. This is a permanent full-time position with a hybrid work model of onsite at Cabrini Corporate Office in Hawthorn East and remote from home. Key responsibilities will include:

Actioning all activities connected to end-to-end payroll processing for each authorised payrun, ensuring payments to employees are made accurately and on time. This includes both waged and salaried employees.
Administering approved changes to all payroll related employee changes and data, Workers' Comp payment, salary deductions, leave adjustments, tax and super variations, redundancy and termination calculation and processes, etc.
Responding to and advising staff on payroll matters or queries relating to employee entitlements.
Delivering adhoc and month end reporting, back-pay calculations and leave and pay reconciliations as required, e.g. budget data, leave liability provisioning, ABS etc.
Supporting the Payroll project team with subject matter advice and input and collaborate as required towards relevant project milestones.

About you You will bring your strong experience in processing end-to-end payroll in a large scale complex environment governed by multiple EBAs and awards to our supportive, collaborative team. You will also have:

A Degree or Certificate III and/or IV in Accounting, HR or any other relevant field.
Ability to interpret different awards and EBAs in Australian work environment.
Knowledge of Leave, payroll tax and Workcover and its application, particularly as it relates to payroll processing.
Experience in Chris21 Payroll system would highly advantageous.
High level customer service skills including outstanding interpersonal and written and verbal communication skills.
Sound numeracy skills, attention to detail and accuracy and proficiency in MS Office especially in Excel.

To view the full position description click here . Enquiries should be directed to : Payroll Manager Nicola Saultry on 9508 1222. Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community. Please bear in mind that candidate shortlisting and contact may be limited during the holiday break. We will resume normal working hours from Monday 8th January 2024 however we will endeavour to contact successful candidates as early as possible.

Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care, and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers and provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation, and growth strategy ensure genuine opportunities for our people to learn, grow and realise their potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested. Please click here to apply.

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We are I-CAR certified and are an approved Subaru Australia Repairer.We offer and promote a positive working environment, where you can thrive and become part of a team for the long term with access to the latest in automotive technology. We have ample onsite staff parking and our regular fortnightly staff lunch are a staple.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team at Stanleys Body Works, BraybrookWe are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday. 40 hours per weekApply or call us today on (03) 9311 7588 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs  Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

Click here to view more detail / apply for Customer Service Officer

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Perth Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate