We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

Based on our National client site, in Wyong; the role of Facilities Manager reports directly to the National Facilities Manager overseeing and managing the integrated facilities services and ensuring that Sodexo's financial and operational objectives are met.

We seek a Facilities Manager with demonstrated experience managing the delivery of hard (fire services, electrical) and soft services (cleaning, food) in a GMP environment.  You will manage the planned work schedules and the ability to review & evaluate building works as well as coordinate all aspects of building maintenance and essential services via contractor management. 

Other duties will include but won’t be limited to:

• Ensuring works are completed in accordance with Service Level Agreements and OH&S guidelines
• Effective staff management, including motivation, development, performance management, recruitment
• Management of reporting to client and Sodexo this including preparation and completion of monthly financial, OH&S, client service and key issues reports
• Actively managing a P&L financial model with the objective of meeting the set financial budget
• Sound understanding of contractual agreement with client and ability interpret and amend as per business requirements
• Development of strong working relationships and maintaining a professional and ethical attitude with all employees and contacts associated with the business
• Demonstrated experience managing the delivery of food services particularly in a manufacturing or blue collar environment
• Demonstrated record of safety leadership preferably in a manufacturing environment

Who are We Looking For?

You are passionate about providing excellent customer service with proven experience delivering facilities and asset management services in a manufacturing environment.  You will be conversant with the scope of hard services, interpretation of drawings, compliance with Australian Standards; and you possess strong team leadership traits.

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

  At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs.