We’re looking for a dynamic Director of Talent and Culture. In this key role, you'll shape a positive and inclusive culture that drives employee engagement and supports our properties  growth. If you're passionate about building strong teams and fostering a great work environment, we’d love to hear from you!

• Develop and implement talent acquisition strategies to attract top talent across all hotel departments.
• Drive employee engagement and foster a positive and inclusive work culture.
• Oversee the onboarding process for new hires and ensure smooth integration into the team.
• Manage employee performance and provide coaching to department heads and managers.
• Design and execute training and development programs to enhance employee skills and career growth.
• Ensure compliance with labor laws, hotel policies, and health and safety regulations.
• Develop compensation and benefits strategies to remain competitive and align with the hotel’s objectives.
• Lead the creation and execution of diversity and inclusion initiatives.
• Support leadership in succession planning and talent management efforts.
• Promote employee recognition programs and initiatives to boost morale and motivation.
• Address employee relations issues, mediate disputes, and foster a supportive working environment.
• Collaborate with senior leadership on strategic planning for organizational growth and development.
• Monitor and analyze HR metrics to improve workforce productivity and retention

• Join Australia’s leading educational video platform and enhance video learning experiences for schools
• Lead high-performing, passionate and motivated customer-facing teams
• Permanent role, full-time, working hybrid from home and in the Sydney office

Why Join Us?

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.

Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. You can expect support and the benefits of a flexible, open and vibrant work environment. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!

Ready to discover your potential with us?

The role:

We are seeking a dynamic Managing Director to lead our customer-facing teams and drive revenue growth in APAC. In this pivotal role, you will collaborate with the CCO and CEO to develop a customer acquisition and retention strategy that aligns with our global objectives and meets revenue targets for ClickView.

You will lead the sales team to identify new business opportunities that help grow the overall business, and oversee the customer success team to enhance retention and satisfaction. Your ability to build strong relationships will be key in amplifying ClickView's impact, ensuring high customer engagement and strengthening our presence.

The ideal candidate will inspire and guide employees and leaders across the organisation, fostering a culture of collaboration and excellence. This is an exciting opportunity for a passionate leader eager to transform education through innovative video solutions!

Responsibilities:

• Collaborate with the CCO and CEO to set and achieve new business and retention targets, while establishing accountability in customer-facing teams through performance metrics and coordinated compensation based on KPIs
• Lead the sales team in identifying, qualifying, and pursuing new business opportunities, while proactively creating demand by engaging with relevant communities
• Lead the customer success team to drive customer retention and satisfaction, and achieving renewal target figures
• Develop strategies that help customer-facing teams demonstrate the benefits of incorporating video in the classroom
• Report to the CCO on business performance and collaborate with other Managing Directors to standardise management practices across regions
• Develop and maintain key stakeholder engagement with schools and Government bodies through direct customer interactions, serving as a brand advocate to enhance ClickView's presence
• Manage the P&L of the business unit to ensure consistent profitability and growth year-over-year
• Oversee reporting accuracy and data integrity in Salesforce (CRM) and drive adoption of internal tools to improve operational effectiveness

Requirements:

• 5+ years experience in EdTech, including 2+ years leading customer-facing teams
• Proven commercial acumen with successful strategy development and execution
• Track record of growing sales and market share in education, successfully launching new products and building profitable income streams
• Expertise in contract negotiation and pricing strategies
• Strong leadership skills with a proven ability to inspire, motivate, and coach high-performing teams while ensuring accountability to sales processes
• Experience leading customer-centric initiatives to enhance customer experience
• Solid understanding of data and its application for informed business decisions
• Experience in P&L development and business forecasting

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Pricing Director at Civica

We are on the lookout for a dynamic and results-oriented Pricing Director to take our pricing and packaging strategy to the next level and drive business growth here at Civica.

In this pivotal role, you will partner with senior leaders across our verticals, including Executive leaders, Sales leaders, and their teams, to develop innovative pricing and packaging solutions. You’ll play an essential role in ensuring the successful execution of these strategies while working closely with cross-functional teams such as Product Marketing, Sales Enablement, M&A, Finance, Marketing, and Business Improvement to deliver impactful results.

As Pricing Director, you’ll oversee the full spectrum of pricing and packaging responsibilities. This includes setting optimal pricing structures, leading price optimisation efforts with a strong focus on competitive positioning and designing packaging and propositions for cross-selling within and across our verticals. You’ll be particularly focused on navigating complex scenarios where pricing models, metrics, and contracting approaches differ between products within the same markets.

You’ll also drive M&A integration, capturing pricing synergies, and play a crucial role in implementing deal desk capabilities for larger opportunities. This may include supporting customer negotiations alongside sales teams to ensure success. In addition, you’ll lead the transition from Excel-based pricing tools to a SaaS-based CPQ system, improving efficiency and scalability for the business.

Another key responsibility will be designing and delivering pricing training and enablement programs to ensure the teams have the necessary skills to execute on your strategies. You will also oversee governance, target setting, and performance monitoring to ensure alignment with business objectives. As part of your leadership role, you’ll be responsible for developing and leading a high-performing team, driving continuous improvement in pricing and packaging execution across Civica.

This position calls for a strategic thinker with strong commercial insight, analytical expertise, and a proven ability to manage stakeholders effectively. You’ll thrive in a fast-paced environment, where your leadership and expertise will shape the future of pricing strategy at Civica.

What you will need to be successful in this role

• Experience in Pricing strategy and execution together with proposition & packaging strategy expertise, ideally in a software context 
• Exceptional strategic thinking skills and problem-solving ability 
• Experience of partnering with and influencing Executive Leadership to drive business acceleration 
• Strong analytical ability, interest in drawing insights from data. Enjoys analysis and a data-led approach to pricing 
• Strategy or Management consulting experience from a top tier strategy consulting firm is a plus (in particular to drive the change management agenda)
• Experience of working with Private Equity backed businesses is desirable
• Connector of dots and a collaborator who can work across all teams and functions 
• Strong written and oral communication skills 
• Self-starter with a hands-on, can-do attitude 
• Driven, enthusiastic professional who can work in a fast-paced environment 
• Experience leading a team

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.