This role is an exciting opportunity for an enthusiastic and focused Product Coordinator. The broad scope of the business provides dynamic products and offers insight into many industries. As a key member of the IT Projects team, contribute to new initiatives and manage the life cycle of products within the epay platform. Become the product coordinator ensuring business processes are followed and work with an offshore team that support this role. Suiting a detail orientated individual with strong problem-solving skills, shape the role through a period of organisational growth and change. Career growth pathways within the organisation including project management, product owner or brand and supplier management. This person will meet and exceed all company and individual goals in line with the Company’s policies, procedures and values.

The role involves a range of duties, including but not limited to the following:

*         Work with the internal teams as well as external brands and suppliers to manage products on the epay network. This would involve managing the products from its source, its business rules, up to the retailer where the product is made available for sale or processing.

*         Coordinate with an offshore support team to configure content and products in the staging environment.

*         Coordinate migration of content and products to production environment with an offshore IT operations team.

*         Review the setup of products in the both staging and production environments. This includes manages the testing life cycle on epay customer facing platforms and interfaces.

*       Review card data formatting.

*         Owner of tools such as checklists and process documents to ensure requirements are captured, tracked, and maintained.

*         Coordinate product related tasks with European and US Ops team daily and manage bi-weekly calls.

*         Assist and troubleshoot transactional and product issues, working with relevant teams to resolve them.

*       Manage the rollout calendar schedule.

*       Initiate process improvements where possible.

*         Tertiary education with a minimum 2 years’ experience in a similar role.

*         Strong problem-solving skills and strong inclination for process engineering/improvement.

*         Technical understanding and experience working with integrated transaction platforms.

*         Proven ability to drive relationships with key internal and external stakeholders, and to liaise cross-functionally and across borders.

*         Excellent attention to detail.

*         Excellent English verbal and writing skills.

*         Team player and works well under pressure.

*         Self-motivated and ability to work independently.

Additional Preferred Qualities:

*         Experience working with offshore teams

*         Good affinity for IT

*         Ability to quickly understand the business, procedures and acquire knowledge.

*         Intermediate excel skills.

*         Background in a related industry (Retail and Financial industries an advantage)

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. You can expect benefits from birthday initiatives, paid parental leave, recognition approaches, and a lot more.

Ria Money Transfer, a proud member of the Euronet Worldwide family alongside ePay and XE, stands as one of the largest money transfer companies globally. Our mission is to provide fast, affordable, and reliable money transfer services to Australia's massive and growing migrant population. At Ria, we're driven by a passion for innovation and a commitment to excellence, making us a leader in the digital financial services space. As we continue to expand our digital footprint in Australia and New Zealand, we are seeking a Digital Product Analyst to join our dynamic team!

As a Product Growth Analyst at Ria Money Transfer, you will play a crucial role in shaping the future of our digital products. Your insights into market trends, customer behavior, and product performance will inform strategic decisions and drive our product's evolution. This position offers a unique opportunity to make a significant impact on our digital offerings, ensuring they meet and exceed our customers' needs.

• Conduct comprehensive market and competitive analysis to identify trends, opportunities, and threats, and leverage these insights to inform growth strategies and product enhancements.
• Collaborate closely with product teams, project managers, developers, and the Program Management Director for Growth, fostering a culture of innovation and continuous improvement.
• Leverage data analytics to identify user behavior patterns, conversion bottlenecks, and opportunities for product enhancements, with a focus on driving growth and optimizing performance.
• Monitor key growth metrics and support the optimization of product performance through data-driven insights and strategic adjustments.
• Contribute to the development of growth strategies by providing data-driven insights and market analysis specific to the regional market.
• Support the execution of our regional omnichannel strategy, ensuring a seamless and integrated customer experience across all platforms to drive customer retention and growth.
• Act as a key liaison between the ANZ digital team and global product leadership, ensuring strategic alignment and effective communication, particularly in relation to growth objectives.
• Collaborate with stakeholders across global and regional teams to ensure strategic alignment and support growth initiatives, including product development, marketing, and customer service.
• You will be our product's eyes and ears, expected to deeply understand user experience on a cohort-by-cohort level and translate these insights into actionable growth strategies.

Who You Are

• Proven experience in mobile/web app product management, analysis, or growth analysis, ideally within the digital financial services sector.

• Strong analytical skills and proficiency with data analytics and funnel tracking tools.
• Excellent communication and collaboration abilities, with a track record of building strong cross-functional relationships.
• Forward-thinking, with a keen eye for emerging market trends and customer needs.
• Adaptable and resilient, with the ability to navigate ambiguity and change in a fast-paced environment.
• Innovative and strategic thinker with a passion for identifying growth opportunities and scaling digital products.
• Experience working with tools such as Amplitude, Jira, Coda, Segment, Google Analytics, Power BI, or similar to track and analyze product performance and growth metrics.