Incident Response Specialist - Full-time permanent - Global FMCG company. Your new company This company is one of the best positioned FMCG companies on the globe. Based in the heart of Sydney, this company offers an inclusive workplace and career growth opportunities. Your new role As an Incident Response Specialist, you will be expected to investigate, analyse, and respond to cyber incidents within the network environment of their company. You will also be responsible for the following:

Identify, respond, and mitigate sophisticated threats to computer networks
Perform incident response activities, including in-depth investigation (forensic, malware analyses, etc.) to examine potential breaches and provide remediation advice
Carry out the actions required for the immediate, short-term quick resolution of incidents to minimize production loss and risk exposure
Participate actively in delivering training initiatives and promoting a culture of knowledge exchange within the Incident Response (IR) team.
Guide and support junior staffs.

What you'll need to succeed

Practical experience in information security, especially in an Information operation / incident role
Hands-on troubleshooting, analysis, and technical expertise to address incidents and service requests; previous experience in troubleshooting daily operational processes such as security monitoring, data correlation, security operations, etc.
Demonstrated experience performing analysis of security events and incidents, to identify the root cause and provide resolution
Outstanding interpersonal and communication skills; and experience interacting with multiple stakeholders.

What you'll get in return

A competitive salary
Full time permanent role at a global FMCG company.
Great culture and a flexible workplace.

What you need to do now You must have full working rights in Australia to apply for this role. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Lola Costa on 02 9249 2286 or [email protected] for further information. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

We have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available. This role is based in our Airfreight Import Team in our Sydney (Matraville) office. About us CONNECTING PEOPLE. IMPROVING LIVES DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.” DHL is part of the DHL Group. The Group generated revenues of more than ninety-four billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world. DHL Group aims to achieve net-zero emissions logistics by 2050. Overall Role Purpose As an Airfreight Import Customer Operations Specialist, you will receive training and development in the below responsibilities: Acts as key contact for allocated customers (AFR) Accepts and processes orders for handover to Operations. Stays informed on shipment and exception status for allocated customers. Proactively informs customer on shipment status and exceptions. Provides spot quotations and performs up-and cross-selling on inbound customer calls. Pass leads onto our sales department. Manages customer inquiries. Manages customer requests regarding Go Green topics. Takes and manages any customer complaints; solves customer complaints or assigns tasks to other functions. Acts as first contact point for customer claims for notification and reception of claims and respective document collection. Billing of Air Freight Customs shipments, accurately and timely Accountabilities Customer, Other Stakeholder & Process Monitor and arrange retrieval of general cargo and cold chain shipments from airlines. Submit cargo reports to Australian Border Force Invoicing of externally cleared import airfreight shipments. Interrogate Customs status’ using ICS. Complete corrections to rating errors and AWB’s. Conduct any corrections and adjustments as necessary to Airfreight Import forwarding process. Manage general enquiries as received via email or phone. Lodge intent to claims on airlines for damages. Provide support and back up to fellow team members where required. Additional tasks as instructed by Department Manager / Supervisors. Skills / Qualifications Minimum three (3) years previous experience in Shipping/International freight forwarding industry in airfreight operational roles (advantageous)/ Import operational roles (advantageous). Minimum two (2) years previous experience in general accounting, invoicing, customer service or operations. CargoWise & Expedient experience (advantageous) Be an initiative-taking initiative-taker. Be results driven and be able to demonstrate effective…

Click here to view more detail / apply for Airfreight Import Customer Operations Specialist - NSW

As part of our continuing expansion strategy, Aerlink Pty Ltd is seeking applications for Unlicensed Aircraft Specialist (Aircraft Maintenance Engineers) will be responsible for ensuring efficient and timely completion of maintenance tasks in accordance with company policy and CASA regulations Aerlink Pty Ltd will provide ATR42/72 Type Rating training to perform scheduled and unscheduled Line Maintenance in Perth, Mackay, Townsville and Brisbane.

Applicants must meet the following minimum criteria:

CASA / NZ CAA / EASA Part 66 B1 or B2 Licence
Relevant AQF Cert III/IV and/or at least 3 years of relevant experience
AME’s - Must have a Certificate IV in Aeroskills (Avionics/Mechanical/Structures) or equivalent trade certificate
Ability to attend an aircraft type course if required
Previous experience in an aircraft maintenance facility
Clearly understand and speak the English language.
The ability to hold an Aviation Security Identification Card
The ability to hold an unrestricted car drivers license
Desirable ratings:

ATR 42-400/500/72-212A (PWC PW120)
ATR 42-200/300 series (PWC PW120)
ATR 72-100/200 series (PWC PW120)
Please supply a copy of your CASA / NZ CAA / EASA part 66 licence upon application.

We regret that only short-listed candidates will be notified.

Please apply online not later than 21st January, 2024.

• You have 6+ years of experience and in-depth knowledge in Product Management across one or many industries in the Private Sector, including Retail, FMCG, Transportation, etc.
• You have proven expertise in delivering complex consulting projects, where you have led agile teams on a large scale.
• You have demonstrated success in working with senior clients and stakeholders, providing advisory on Product Strategies, creating Product Roadmaps and prioritisation methods and techniques.
• You have deep experience in business analysis, business change and documenting requirements to produce specifications for any new or change to technology and business solutions.
• You have deep experience leading cross functional teams from the capacity of a Product Owner and/or Business Analyst.
• Excellent communication, presentation, and moderation skills.
• Structured problem-solving skills and logical thinking, as well as the ability to develop new ideas and conceive new approaches and solutions.
• Experience in coaching and mentoring individuals with a continuous focus on personal and professional learning and growth.

The Senior Knowledge Management Specialist will be responsible for actively facilitating the creation, editing, and maintenance of effective, easy to use documentation and other knowledge resources for ServiceNow’s Global Cloud Services organization that runs the infrastructure engineering and Operations for the company. 

This opportunity will also play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training. 

As ServiceNow continues to grow and evolve, so will this role. A successful candidate will be innovative, flexible, and self-motivated. The ability to function under some ambiguity in a fast-paced environment is essential. If you enjoy working in a dynamic environment, together with other talented staff to deliver world-class services, this is the career opportunity for you! 

Responsibilities

• Actively coach users on the various aspects of using the knowledge base and effectively sharing knowledge with the intended users of the knowledge base articles, including employees internal and external to Global Cloud Services using the provided guidelines. 
• Commit to learn the intricacies of the knowledge application as it is deployed on the instance, the knowledge program standards and practices, and the GCS teams who are the customers of the knowledge base. 
• Assist with coaching users on how to edit and review their knowledge base content to meet the standards defined in the AQI (article quality index).  
• Coach teams and users to address their feedback and manage their article content using the dashboards provided. 
• Create and deliver training on the development and management of documentation and other knowledge resources 
• Analyze feedback, usage statistics, and other data to prioritize the creation and improvement of knowledge resources 
• Update the style guide and acronyms dictionaries as needed 
• Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources 

About Us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

 

About the Role: 

As the Communications Specialist, you play a pivotal role in implementing diverse communication and engagement programs for CDC across multiple platforms. This multifaceted position involves end-to-end project management and leadership for communication plans, covering strategy and innovative development.

 Duties include:

• Develop and oversee content for corporate communication channels.
• Contribute to writing communication collateral, including publications and presentations.
• Aid in executing communication campaigns and initiatives.
• Provide advice to internal stakeholders on brand and communication materials, implementing actions for CDC's reputation.
• Ensure all communication materials adhere to brand guidelines and standards, also supporting the roll-out of External Affairs policies.

 

 About You: 

 We are looking for someone who has a strong working background within the Communications (internal or external) space; having exposure to communicating with government officials and stakeholders being highly desirable. This role would suit someone who likes to have a hands-on approach, you enjoy increased autonomy and responsibility in business planning and coordinating activities and communication initiatives.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

 

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

 

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

 

Applications Close: 11:59pm, Sunday 7th of January 2023

WHO IS PRA?

PRA is a leading Digital & IT Recruitment company with offices in Brisbane, Sydney, Canberra and Melbourne.

PRA offers all its employees’ industry leading financial incentives, flexible working arrangements, training and genuine career growth in Melbourne and interstate.

Some of the key benefits are;

- High financial rewards with commission up to 50%
- Cloud based technology, so you can work from home or on the move
- External / Internal training and continuous improvement programs
- Career opportunities into management
- Work Perks such as up to 25 days leave per year, team events, lunch clubs, sales comps and many more.

What is the role?
Working out of our very cool Melbourne office, you will build your own accounts and networks. We will help you to develop your business and ensure your success as a best in class recruitment and technology professional.

You are able to work on both contract and permanent roles and you can build up significant revenue streams whilst placing permanent candidates.

We have multiple positions available, such as:

- Candidate Manager
- Associate Consultatant
- Recruitment Consultant
- Senior Consultant
- Managing Consultant
- Principal Consultant
- Client Services Manager

Consultants within PRA are responsible to develop long term relationships with clients and to offer a professional and effective service to clients and candidates. Delivery and the style of the delivery are paramount to maintain and develop the image of PRA as a leading supplier of recruitment solutions.
What will you do?
- Selling and promoting PRA’s services to existing and new customers
- Expanding PRA’s reach within each customer through business development activities
- Managing and maintaining client accounts for PRA’s services through consistent communication and client visits
- Assessing clients’ needs and providing services and solutions that satisfy client requirements
- Co-ordinating with PRA’s internal resources to ensure customers receive best in class service
- Providing timely and regular reporting to both internal and external stakeholders
- Utilising market knowledge to pitch new clients and win new business
- Dealing with clients & candidates, developing long term effective relationships
- Negotiating rates with clients, both contract and permanent
- Giving presentations to clients
- Handling clients and applicants through recruitment process to successful conclusion
- Writing advertisement copy
- Selection of applicants for vacancies
- Interviewing applicants
- Arranging interviews with clients and candidates
- Ensuring contact is made on a regular basis with contractors once placed out on the client’s site
- Maintaining awareness of trends within area of technical specialisation
- Ensuring that contact is made with clients on a regular basis and updating the database

What kind of person thrives in the PRA environment?

Communication and people management are the defining elements of this role. To perform it successfully, a candidate will need to be confident, and possess the ability to inform and persuade others and effectively present both themselves and the organisation they represent. Friendliness and charisma are important factors in performing such a job effectively, together with the ability to put others at their ease.

Attention to detail, responsiveness and adaptability are also key elements in this job. You will have energy and enthusiasm, and the ability to deal confidently with changes in work environments and situations. The job often calls for work to meet deadlines or be completed within short timescales, and the ideal candidates will be prepared to commit themselves if they are to succeed.

Recruitment is challenging and fast-moving, and there are times you will practice patience to see through a difficult time or a minor repetitive task. Having said this, you will see that these periods as necessary to your personal advancement and will contribute to your own goals in life, and in return you will work towards a career that is rewarding and flexible!
What will you have done before?
- Min 3 years experience working with a range of stakeholders within the recruitment industry
- Excellent communication skills, both written & verbal
- Working autonomously & within a team, doing everything in your power to ensure your colleagues success as well as your own- recognising that the greater teams’ success will always benefit you personally
- Attention to detail and an enjoyment of being busy; managing multiple moving pieces at one time
- Min 3 years experience in a Business Development capacity or understanding of what is involved in this process
- A background in technology will be a huge bonus!

This role attracts a Base salary of $89,000- $100,000 Pkg + OTE

Apply now for immediate consideration

Key Responsibilities:

Market Analysis and Lead Generation:
Conduct market research to identify potential clients and market trends.
Generate leads through prospecting, networking, and market analysis.

Sales and Business Development:
Build and maintain a sales pipeline by actively seeking out new leads and opportunities.
Develop and maintain strong customer relationships, understanding their needs, and providing tailored solutions.
Conduct product or service presentations and demonstrations to potential clients.
Negotiate contracts and agreements, ensuring they align with company policies and client requirements.
Achieve and exceed sales targets and quotas set by the organization.
Stay updated on industry trends and competitors to identify growth opportunities.

Marketing Strategy and Campaigns:
Develop and execute marketing strategies to promote products or services to the target audience.
Create and manage marketing campaigns across various channels, including digital, social media, email, and traditional marketing.
Generate compelling content, such as blogs, articles, and social media posts, to engage and educate prospects.
Monitor and analyze marketing campaign performance and adjust strategies as needed for optimization.
Collaborate with the marketing team to create visually appealing marketing collateral, including brochures, presentations, and advertisements.
Conduct market research to identify trends and opportunities and provide insights to inform marketing strategies.
Support branding efforts by ensuring consistent messaging and visual identity across all marketing materials.
Qualifications and Skills:

Education:
Bachelor's degree in Business, Marketing, or a related field.

Sales Skills:
Proven sales experience, preferably in a B2B or B2C sales environment.
Strong understanding of sales processes, lead generation, and customer acquisition.
Excellent communication and interpersonal skills with the ability to build rapport with clients.
Demonstrated negotiation and closing skills.
Results-oriented mindset with a track record of meeting or exceeding sales targets.
Proficiency in CRM software and sales analytics tools is a plus.

Marketing Skills:
Proven experience in executing marketing campaigns and strategies.
Strong content creation and copywriting skills.
Proficiency in digital marketing platforms, including social media, email marketing, and SEO.
Analytical mindset with the ability to interpret marketing data and metrics.
Creative thinking and the ability to generate innovative marketing ideas.
Graphic design skills and experience with design software are a plus.

About GoSol :

GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution.

Find us at - https://gosol.com.au/

Job Description:

The ideal candidate will be well versed in creating optimising SEO, Google Ads campaigns, Email Marketing and would preferably also have experience in social media marketing.

Responsibilities:

Develop and execute digital marketing campaigns across multiple channels, including search engines, social media, email, and display advertising
Conduct keyword research and analysis to identify opportunities for search engine optimization
Optimize website content and structure to improve search engine rankings and drive organic traffic
Manage paid search campaigns and budgets, including Google Ads and Bing Ads
Monitor and analyze website traffic and campaign performance metrics, and develop insights and recommendations for optimization
Collaborate with the design and content teams to create engaging and effective digital assets, including landing pages, banners, and social media posts
Stay up-to-date with the latest digital marketing trends, technologies, and best practices, and share knowledge with the team to help drive innovation and continuous improvement
Manoeuvre digital marketing campaigns through all areas of the project life cycle.
Clearly understand and implement digital marketing campaigns which fit clients needs.
Provide analytical reporting of campaigns to management and clients.

Requirements:

Proficiency in Google Analytics, Google Ads, and other digital marketing platforms and tools
Strong analytical skills, with the ability to analyze data, identify trends, and develop insights and recommendations for optimization
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
Demonstrated ability to manage multiple projects and prioritize tasks in a fast-paced environment
Strong attention to detail and a track record of delivering successful campaigns
5+ years of experience in the Digital Marketing sector(preferred)
Experience with SEO & SEM
Strong Written, verbal and collaboration skills

Koala's mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a world class Product Developer for new markets as we expand our global footprint. You will help us launch products that continue to surprise and delight our customers around the world. Are you ready to take on the career opportunity of a lifetime?

Product Management

• Step into the role as a category expert with a deep understanding of the upholstery furniture industry.
• Take ownership of the timeline by influencing key stakeholders across teams throughout the development cycle to ensure all products remain on track, to brief and on time.
• Influence senior stakeholders for sign-off on new products to go into production.
• Lead and/or contribute to projects on behalf of Koala US.
• Coordinate all aspects of product samples and ensure adherence to sample budgets, arrange supplier payments, and coordinate sample shipping. 

Driving Profit

• Responsible for the profitability of the category through new product cost negotiation and ongoing cost of goods management of in market products.
• Influence key stakeholders in commercial decisions that maximize the profitability for all products.

Supplier Management

• Develop a deep understanding of your supplier’s capabilities (e.g. materials, costs, lead times), to ensure alignment with current and future business needs.
• Be accountable for professional and long term relationships with suppliers.
• Lead the supplier negotiations on commercial agreement, trading terms, rebates and payment terms.
• Manage the relationships and lead the negotiations with existing and new licensing and certification partners.
• Work alongside the QC team with regards managing supplier due diligence and product quality expectations.

Ideal background…

• Degree qualified in product management, business or other relevant qualification.
• Good knowledge and understanding of upholstery furniture manufacturing and logistics and the cost-drivers connected to that. 
• Solution oriented and strong business acumen with the ability to work on a strategic level as well as sustaining excellence in daily operations.
• The drive and energy to operate in a fast paced and dynamic environment.
• Strong stakeholder management skills.
• Ability to take and execute decisions, with a solid sense of accountability and initiative.
• High-level attention to detail.
• Good communication skills in English, both verbal and written, with the ability to communicate clearly and in a simple way.
• Experience in the US market is preferred.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

 

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

Koala's mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a Product Assistant for Textile Development to work across the broad range of products at Koala. You will help us launch products that continue to surprise and delight our customers around the world. Are you ready to take on the career opportunity of a lifetime?

As the Product Assistant for Textile Development you will…

• Step into the role with a deep understanding of upholstery and soft furnishings textiles.
• Be accountable for professional and long term relationships with suppliers.
• Develop a deep understanding of your supplier’s capabilities (e.g. materials, costs, lead times), to ensure alignment with current and future business needs.
• Coordinate all aspects of textile sampling and ensure adherence to sample budgets, arrange supplier payments, and coordinate sample shipping. 
• Be responsible for sample and bulk production ordering and tracking.
• Coordinate and lead sample development reviews.

• Take ownership of the timeline by influencing key stakeholders across teams throughout the development cycle to ensure all products remain on track to brief and timelines.

• Drive profitability by negotiating the best prices for new textile developments.
• Work closely with suppliers to develop products that meet our sustainability goals.  
• Be responsible for ordering  test samples and submitting to 3rd party test facilities.
• Work alongside the QC team with regards managing supplier due diligence and product quality expectations.

What you will bring to the role…

• 2-3 years experience in the upholstery textiles industry.
• The drive and energy to operate in a fast paced and dynamic environment.
• Ability to understand the big picture and prioritise competing considerations.
• Ability to take and execute decisions, with a solid sense of accountability and initiative.
• High-level attention to detail.
• Strong stakeholder management skills.
• Good communication skills in English, both verbal and written, with the ability to communicate clearly and in a simple way.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

 

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.  $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is ideal.Follow up on account enquiries via phone or email.Ability to break down complex technical and account information into easy to follow, non-technical information for customers.Exposure to working with onshore and offshore third-party service providers.Excellent phone manner and communication skills. Perks: Pathway for progression into a Team Leader position.Fantastic career progression opportunities.Work with a fun and collaborative team.Opportunity to join a rapidly growing start-up and help be a part of the overall success.Training provided to help you succeed in the role. This is a fantastic opportunity to join a leader in Telco solutions. Get in touch with Jamie and the WOW team by applying now! 

Click here to view more detail / apply for Customer Service Specialist

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

As a Product Manager in our Payments and Schemes team, you will be responsible for the strategy, development, management and optimisation of the PayID portfolio of Business Payments product currently in market.

As the business owner for the products/services within your portfolio you are responsible for developing action plans and identifying key initiatives to drive adoption and take up of the products/services and identifying opportunities for optimising performance and product enhancements.

This is what you’d be required to do:

• Work closely with the wider Business Payments team to develop a longer-term product roadmap incorporating future product development and enhancements.
• Be accountable for execution of product strategies, action plans and product key performance metrics.
• Support the development of go to market strategies for the Business Payments product portfolio.
• Collaborate with AP+ members to drive adoption and usage of Business Payment products and in-market product optimisation including identification of best practices.
• Collaborate with wider AP+ organisation to explore and execute on opportunities to integrate AP+ capabilities across the Business Payments product portfolio.
• Input to pricing strategy/ies for the Business Payments product portfolio.

We’d love to hear from you if you have;

• Robust experience in product management/product strategy/ stakeholder management roles within the payments industry.
• Specific payments knowledge and experience including technical understanding, and ideally encompassing corporate and B2B payments.
• Experience analysing product/marketing data and customer insights.
• Demonstrated experience analysing and interpreting product, market and financial information.
• Excellent stakeholder management & communication skills.
• Ability to translate strategy into operational and tactical activities, assess progress and adapts tactics and plans accordingly.
• Proactively solves problems to effect change, makes informed decisions and takes responsibility.
• Strong business acumen – commercial, pricing, competitor analysis.

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

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Start a truly customer focused lending role with customers who are of quality and are easy to work with Your new company Join an established brand who are dedicated to their members, offering customised products, low fees and competitive rates for their benefit. Putting their members first is easy with their award-winning products and services. Based in the Holsworthy barracks branch, you will work on a quality portfolio with experienced and motivational leaders. Your new role In this role you will be responsible for helping members achieve their home ownership goals from their uniquely placed branch in Holsworthy. You will: Implement residential financing and consumer solutions through an exceptional service Assess and evaluate the best suited solutions to customer's needs and requirements with a focus on mortgages Take ownership of the relationships within your portfolio, focusing on service, growth and retention Proactively seek and develop portfolio growth opportunities while being responsible for the mortgage from lead to settlement, building trust and confidence throughout Be directly responsible for the provision of credit assistance Adhere to all regulator requirements and company processes What you'll need to succeed Experience in a Lending Manager/ Specialist branch based role focused on home lending Strong home loan knowledge including understanding credit, the application process and product Experience in direct sales of home loans A high level of initiative, a fast learner and a helpful attitude Tier 2 accreditation and/or Cert IV in Finance and Mortgage broking An effective communicator who works proactively and shows strong business acumen You will be member centric with a passion for what you do and for working in a close-knit team Someone who wants to succeed and will enjoy a fun, fast paced, high-performance culture What you'll get in return In return, you'll receive a competitive salary package of $85k + an achievable and rewarding commission structure. You will be supported and developed by seasoned professionals and will have the opportunity to develop leadership skills and step into a branch supervising role if you desire. You will join a positive culture with a family feel and an opportunity to focus on an exciting and unique member base on your doorstep. You will receive excellent training and a true work life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Fiona Russell on [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2832638