As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Our Banking and Finance teams deal directly with consumers and financial firms to help resolve and investigate complaints. Dispute Resolution Specialists handle complaints with various issues including: 

• Disputed transactions including scams 
• Responsible lending
• Credit reporting
• Misleading and unconscionable conduct
• Financial hardship
• Credit reporting including default listings and Repayment History Information 
• Charges including interest and fees
• Privacy and confidentiality
• Disclosure and instructions.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Managing project risk and assisting with problem resolution.
• Serving as liaison between technical and non-technical teams.

What you will need:

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.
• Advanced skills with project management software.
• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest.

You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker. 

What you will be doing:

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Selecting hardware, software and vendors

• Working on payments and cards schemes projects

• Conducting tests to ensure changes made by programmers are correct

What you will need:

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.

• A Sound background in payments particularly in cards scheme compliance and Switching/Acquiring

• A bachelor’s in computer science or information systems or equivalent experience – Master’s degree is desirable.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Description

At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and diverse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, diversity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.

What is DISCO?

DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 250,000 people interact with DISCO each month. Our customers are super passionate about our product.

Location

Hybrid in Melbourne; Remote in Eastern Australia (preferably Sydney, Brisbane or Hobart)

The Role

DISCO is on a mission to make music and media workflow as simple, fast and intuitive as possible. We’re after a Senior Product Manager to drive the future of our sharing experiences: from our mobile app, to share flows, music landing pages and analytics — you’ll have direct oversight over many of the major drivers of our product’s growth.

We want someone passionate about building for the music industry, and about product management itself, who is excited to work within a primarily remote, cross-functional team to build out our product and support the next phase of DISCO’s development.

Tens of thousands of music industry pros use DISCO every week, and are passionate about the problems we solve for them. You’ll be responsible for ensuring we continue to exceed their expectations, while ensuring every update helps the company achieve our broader aims.

Responsibilities

Reporting to our Head of Product, you'll:

• Drive the strategy and roadmap for your team: collecting and analysing feedback from a diverse set of sources, you’ll understand our customers’ sharing needs and our business goals and opportunities, and prioritise the most important work so your team is always working on the most important projects
• Take ownership of growth, conversion and retention for all aspects of the product that your team is responsible for
• Dive deep into the various segments we serve, and come to understand their problems -- through research, analytics and frequent interaction with customers
• Articulate and outline those problems, and work with your cross-functional team to design and deliver compelling solutions
• Help steer and direct the day-to-day work of your team, with an eye to shipping often and learning quickly
• Take charge of measuring the impact of your changes, using both quantitative and qualitative measures, immediately after release and beyond
• Work to uphold the quality of the product, and focus on delivering high quality software in every release

• 3+ years experience as a B2B product manager with a proven track record of delivering successful product releases that drive growth and retention and evaluating their impact and ROI
• Very strong analysis skills that help you define problems and create evidence based, persuasive cases for new features
• Demonstrated experience moving into an industry niche you weren’t familiar with beforehand, learning that world and successfully shipping product for it
• Very keen eye for detail. DISCO is design led, so it’s very important that you think deeply about product design decisions and always work to create simple, clean, intuitive UI
• Excellent communication skills. You’re able to clearly articulate product decisions and the reasoning behind them. You take care in your written communication, understanding the importance of concision and clarity in a team where almost half of the team don’t have English as a first language
• You have strong experience working with qualitative customer insights and quantitative customer data to inform decisions. You’ve conducted user research and a/b tests and are comfortable working in this space
• You’re strong technically, understand how code works and the tradeoffs between performance and functionality. You can confidently create technical specs and collaborate on them with developers
• You’re a self-starter, able to work independently
• You’re process driven and organised, and able to think both creatively and analytically

Nice to Haves

• Experience developing music or media products for the B2B space
• Experience product managing a mobile app

At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home (or a co-working space) whilst being supported by a friendly and fun international team. In addition, you will receive:

• A competitive salary in a fast-growing startup
• Four weeks of paid vacation leave per year
• Two weeks of paid sick leave per year
• Paid Parental Leave
• A company laptop
• Monthly internet allowance/reimbursement
• Office set-up allowance
• Annual learning and development allowance
• The ability to work how you want. We’re not heavy on rule books. Everyone is trusted to figure out the best way to work.

To apply for this incredible position, please submit your resume -- a cover letter is optional.

DISCO is an equal-opportunity employer. In addition, we will provide reasonable accommodations for individuals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.

Please note that we do not accept unsolicited resumes from recruitment agencies.