We are building and scaling Australia’s best disability service provider that delivers its people a great place to work and obsesses over the quality of care delivered to our participants. Are you ready to work with a serial entrepreneur to build and scale the business, taking your career to new heights?  

Be part of the Incluso Services journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services. 

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for an experienced, passionate and ambitious General Manager - Operations and Growth.

The Role

We are seeking an exceptional and energetic person with a strong understanding of the NDIS to play a pivotal role in shaping our organisation's future, driving strategic initiatives, and ensuring operational excellence. As our General Manager - Operations and Growth you will have strong leadership skills, be a confident decision-maker, helping our team develop and be successful, whilst being involved in the business growth and expansion of business offerings. You will be mentored by one of Australia’s most highly regarded serial entrepreneurs and have the opportunity to work up towards an equity position. 

What you’ll be doing:

• Collaborate with the team to refine strategies for business growth.

• Maintain budgets and optimise expenses.

• Create and review policies and procedures.

• Ensure employees work productively and develop professionally.

• Evaluate and improve operations and financial performance.

• Prepare regular reports for our Founder.

• Assist with business growth by building strong relationships with external stakeholders to attract new referrals for our services.

• Ensuring the business maintains a high level of compliance in alignment with the NDIS.

What you’ll bring:

• Strong communication and interpersonal skills to effectively interact with individuals. 

• Extensive experience in the NDIS and disability sector as a Lead or similar role.

• Existing, robust connections within the sector, capable of opening doors and creating new opportunities for business growth.

• Demonstrated experience in planning, setting, and managing financial budgets and financial targets.
• Excellent negotiation skills and ability to problem solve.
• Knowledge of business process and functions within the different areas of the business to ensure they can meet requirements of the business. 
• Capability in leading a team to deliver exceptional care to our participants.
• Successful track record of generating growth and new business by understanding the market demands.
• Demonstrated ability to work effectively with a range of stakeholders, other government agencies and specialist support services, both internal and external.

What we would like you to have:

• Valid Driver License.
• Experience in a leadership position.
• A track record of growth.
• An understanding of the NDIS, disability, and community services sector.
• Ability to actively navigate and adapt to change.
• Working with Children Check.
• NDIS Worker Screening Check.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. 

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

What we offer:

• An attractive salary with long term incentives that see you obtain an equity position in the business. 

• The opportunity to work with one of Australia’s most esteemed serial entrepreneurs.

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.

• We offer an Employee Assistance Program for support and because time out is so important.

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

We are looking for a Regional Aviation Network Manager who will oversee the HSSE management, financial performance, and operational performance of the Viva Aviation regional network, assets, and agents at the commercial and business development interface.

Responsibilities

• HSSE oversight of regional aviation network and contracted aviation agents, utilizing Viva aviation assets, procedures and competences in line with the Company HSSE Management System
• Assures availability of equipment and resources through adherence to Asset Integrity program and safety-critical training of operational personnel.
• Responsible for the close out of compliance and improvement items identified through ‘Lines-of-Defence’ program and on-site reporting.
• Maintains cross-business engagement between aviation agents, supply chain logistics and commercial teams through regular forums, ‘excellence engagements’ and assurance activities, to ensure safe and efficient operation of the Viva Aviation network.
• Maintains a strong customer focus in line with Viva Aviation commercial goals and customer expectations concerning safety and on-time performance.
• Responsible for meeting budget for the operational sites under their assigned scope, including monthly reporting and the identification and realization of cost improvement initiatives via the Management-of-Change and capex approval processes.
• Responsible for identifying new business opportunities via regular interaction with operational personnel, airport management and the broader commercial team, and ensuring a cohesive collaboration between commercial and operations (service expectations) teams.
• Requirement to develop knowledge of aviation fuel economics (particularly General Aviation), digital and customer experience capabilities and sustainability options as part of the aviation marketing effort.
• Responsible airport and stakeholder relationship for established, business development and key customer growth and network expansion, collaborating with Viva Engineering, Real Estate and advisory teams to help meet aviation initiative goals.

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Creative Production team.
You are responsible for mapping out quota in line with delivery requirements & crew, 
ensuring this is communicated across all Departments & locations. This also involves 
maintaining required inventory for each Department in order to achieve the set-out quota.
As the Production Manager you will be running the Production Team, support the Senior 
Production Coordinators, Production Coordinators & Production Assistant to ensure that 
deliveries are achieved and KPIs are being met.
Within the role you will support the team to maintain a positive and proactive approach to 
continually review & assess upcoming targets. You are responsible for Client support which 
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