What you’ll do

• Develop and maintain in depth understanding of the Commercial segment’s processes, systems, technologies, data, customers, consumers, partners.

• Act as the primary local security contact / advisor for key stakeholders within the Commercial segment.

• Advise Security Leadership in decision making for and affecting the Commercial segment.

• Analyse and manage security compliance requirements based on industry standards, national and international regulatory framework and internal policy framework.

• Proactively identify non-conformities and areas of potential improvement and facilitate development of pragmatic solutions to address issues, utilizing the security assessments and observations processes.

• Engage with clients and customers as needed to assist the business to achieve its objectives with pre and post sales activities (e.g. explain our security program, support external audits, support bids/RFP process, assist in customer communication of security incident, etc).

• Participate in BU related conferences, client facing engagement, industry forums to represent the Security program.

• Provide regular and timely reporting on the status of information security across the Commercial segment.

What experience you need 

• 5+ years experience within the security industry.

• Bachelor’s degree or an equivalent combination of education and experience required.

• Strong communication and presentation skills demonstrated by your experience in presenting and communicating at all levels within the organization and senior management. An ability to translate complex technical security concepts into business-friendly communications, especially covering cloud usage.

• Ability to independently influence others in order to achieve objectives.

• Ability to work collaboratively within a team as well as independently and autonomously, and engage stakeholders as required, to own and carry on end-to-end projects and initiatives.

• Strong ability to build and maintain trusting relationships with internal and external customers and

• always demonstrate good judgment, integrity and actively collaborates and commits to the success of others.

• Knowledge and experience of Information Security Risk and Security governance.

• A solid understanding of security best practices and international standards such as ISO2700 and PCI DSS and NIST.

• Demonstrable experience of driving operational implementation of policies and processes.  

  What could set you apart

• Previous experience as a Business Information Security Officer (BISO).

• Experience working in a matrix environment with globally diverse team members.

• Experience with Google Cloud (GCP).

• Previous experience working with external clients.

• Experience participating in IT Security audits, working with auditors..

• Experience obtaining or maintaining compliance certifications such as SOC2, PCI, ISO 27001.

• Understanding of cyber risks in the banking/ financial services sector.

• CISM, CISSP or related certification is a strong plus.

Primary Location:

Function:

Schedule:

Herd MSL is one of Australia’s largest and most-awarded PR agencies. Part of Publicis Groupe ANZ and global PR network MSL, Herd MSL has more than 21 years in the market and has achieved multiple agency & campaign wins and Cannes Awards for creativity. We offer flexible working, industry leading policies to support individual circumstances, and a collaborative and caring strengths-based culture.

We solve complex business problems through outstanding creative ideas, technically excellent execution and content led multi-channel campaigns. Our purpose is to create conversations that change Australia and New Zealand, through unleashing the strengths of our dynamic, fearless, and curious team of 60+ specialists.

Our strategy is simple – recruit brilliant people, do great work and provide the ability to learn in a creative environment. We work in complex and disruptive sectors across an impressive portfolio of clients – ranging from established multi-national technology companies and leading consumer and corporate brands, to innovative industry leaders, government departments and fast growth start-ups.

We are actively seeking a bright and motivated Senior Account Executive to join our Herd MSL Consumer Team, based in Sydney. If you’re looking to build a strong and successful career in a supportive environment, while partnering with some of the world’s most iconic brands, we’d love to hear from you!

The role

As the Senior Account Executive, you will be a core member within our consumer team, working alongside seasoned PR experts who will mentor and support you in your growth. This is an opportunity to elevate your skills whilst working across several leading brands in Herd MSL’s enviable portfolio –spanning across (but not limited to) the travel, health and fitness, music streaming and FMCG categories. There is no typical day – you will be stepping into an agile and dynamic environment where you will have the platform to leverage your unique strengths, knowledge of industry trends, and passion for creative ideas that drive both coverage and business results. Ideally you will also bring exceptional media relations skills, impeccable writing skills, experience with influencer engagement, confident client communications, attention to detail, and a focus on effective time management – all key areas that will lend to your success in this role!

What you’re looking for

• The opportunity to partner with some of Australia’s, nay the world’s most iconic brands
• The opportunity to deliver work that’s outside of the box, that wins awards and is celebrated in the industry
• A close team who works together as one – providing support, encouragement, advice, and the chance to grow, learn and deepen your skills in all areas of PR whilst still operating within Publicis Groupe’s integrated model
• A team made up of hand-picked experts from a wide range of backgrounds and skills-sets - we don't want a cookie-cutter approach when it comes to hiring but rather people who bring a fresh perspective and view of the world
• A strengths-based culture where every individual is celebrated for what they contribute to their clients and our culture
• A platform to fulfil your career goals in a business large enough to accommodate them – we have one of the finest mobility programs GLOBALLY!

What type of person will be successful in this role?

To be successful in the role, you will bring:

• Ideally 3+ years’ of PR / communications experience, working with consumer brands to deliver impressive results
• A passion for contributing to clever and creative communications campaigns and confidence leading the development of tactical multi-channel plans
• A thorough understanding of the Australian media landscape, how to craft, pitch and convert stories and established media relationships across diverse channels and titles
• Strong writing skills and creative flair, with experience writing a variety of materials
• Strong attention to detail and personal accountability
• A strong understanding of the influencer / creator landscape and experience in effective and authentic influencer marketing
• Emerging project management skills and an ability to lead components of campaigns effectively and autonomously
• An ability to manage time and workload, prioritise and proactively manage up to internal stakeholders

Most importantly you will be passionate about the industry we work in, the brands we work with, and be looking to leverage your unique strengths to grow and build your career in a supportive environment.

If you’re ambitious, naturally curious, and a media-gun, please apply!

Additional information 

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:  

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing 
• A creative, fun, and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”  
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network 
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes 
• A culture of open feedback and support to reach your goals through our Career Conversations program  
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women,  Égalité, enABLE, and Embrace  (reconciliation action plan) programs   
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year 
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits 
• Access to counsellors, psychologists, and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs 

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.

Herd MSL is one of Australia’s largest and most-awarded PR agencies. Part of Publicis Groupe ANZ and global PR network MSL, Herd MSL has more than 21 years in the market and has achieved multiple agency & campaign wins and Cannes Awards for creativity. We offer flexible working, industry leading policies to support individual circumstances, and a collaborative and caring strengths-based culture.

We solve complex business problems through outstanding creative ideas, technically excellent execution and content led multi-channel campaigns. Our purpose is to create conversations that change Australia and New Zealand, through unleashing the strengths of our dynamic, fearless, and curious team of 60+ specialists.

Our strategy is simple – recruit brilliant people, do great work and provide the ability to learn in a creative environment. We work in complex and disruptive sectors across an impressive portfolio of clients – ranging from established multi-national technology companies and leading consumer and corporate brands, to innovative industry leaders, government departments and fast growth start-ups.

We are on the lookout for an energetic and whip smart Account Manager to join our Herd MSL Consumer Team, based in Sydney – someone who is motivated to build a strong and successful career while working across some of Australia’s most iconic brands!

The role

This role is an incredible opportunity to transform and elevate your career in PR, working alongside a team of seasoned experts in the space. There is no typical day – you will be stepping into an agile and dynamic environment where you will have the platform to leverage your unique strengths and passion for creative ideas that drive both coverage and business results. In this role, you'll become an integral part of our consumer team, taking ownership of activity across several leading brands in our enviable portfolio. Having your finger on the pulse of the biggest industry trends, you will help our clients make informed, strategic decisions and create effective strategies for executing their goals.  

What you’re looking for

• The opportunity to partner with some of Australia’s, nay the world’s most iconic brands
• The opportunity to deliver work that’s outside of the box, wins awards and is celebrated in the industry
• A close team who works together as one – providing support, encouragement, advice, and the chance to grow, learn and deepen your skills in all areas of PR whilst still operating within Publicis Groupe’s integrated model
• A team made up of hand-picked experts from a wide range of backgrounds and skills-sets - we don't want a cookie-cutter approach when it comes to hiring but rather people who bring a fresh perspective and view of the world
• A strengths-based culture where every individual is celebrated for what they contribute to their clients and our culture
• A platform to fulfil your career goals in a business large enough to accommodate them – we have one of the finest mobility programs GLOBALLY!

What type of person will be successful in this role?

To be successful in the role, you will bring:

• Ideally 4 + years’ of PR / communications experience, working with consumer brands to deliver impressive results
• Curiosity and commitment to deeply understanding the categories your clients operate in and the cultural, social, and political landscape impacting PR
• Passion and proven experience contributing to the development and implementation of clever and creative multi-channel communications plans
• Experience delivering a variety of PR executions including events, publicity, influencer engagement, content, and partnerships
• Experience autonomously developing effective earned media, influencer and content strategies that ladder up to the broader communications strategy
• Strong media contacts and experience crafting, pitching, placing, and pivoting stories across diverse media channels and titles
• Excellent writing and editing skills, with creative flair and proficiency demonstrated across a variety of materials
• Confidence presenting to external and internal stakeholders and strong client management capability
• A strong understanding of the influencer and creator landscape, and experience in effective and authentic influencer marketing
• Project management skills and an ability to effectively lead campaigns and client accounts
• Good financial acumen, including experience developing and tracking budgets effectively
• Experience effectively managing team members in the delivery of work
• An ability to thrive in a fast-paced environment, taking accountability for identifying challenges, prioritising, and engaging team members effectively

Most importantly you will be passionate about the industry we work in, the brands we work with, and are looking to leverage your unique strengths to grow and build your career in a supportive environment.

If you’re ambitious, naturally curious, and a media-gun, please apply!

Additional information 

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:  

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing 
• A creative, fun, and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”  
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network 
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes 
• A culture of open feedback and support to reach your goals through our Career Conversations program  
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women,  Égalité, enABLE, and Embrace  (reconciliation action plan) programs   
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year 
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits 
• Access to counsellors, psychologists, and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs 

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing  invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

Job Title

Job Description Summary

Job Description

Calling all non-experienced customer service superstars!

About the role 

Are you capable of laughing at your own jokes (even when no one else does)? Perfect! We are looking for a motivated and enthusiastic Customer Experience superstar! The ideal candidate will be passionate about helping customers and providing excellent customer service. This is an entry-level position, and we welcome applicants looking to kick-start their career in a role that will allow them to grow within the team.

With flexible working arrangements and a minimum of one day a week in the office, this role would suit your wide range of previous experience or someone with none who is entering the workforce or looking for a career change.

What You’ll Be Doing

Answer customer inquiries with enthusiasm and zest and resolve issues creatively, because why be ordinary when you can be extraordinary? For people that need more details than just witty humour see your day to day below:

• Management of client enquires via phone and email

• Ensures that a world class customer service experience is delivered 

• Data entry/extraction

• Raising Workorders/Purchase orders within management system

• Coordination with contractors and client teams

About You

• Zero years of experience required – we believe talent and personality are more important!

• An undying passion for creating memorable experiences for customers.

• Intermediate skills in Microsoft Office programs (Word and Excel essential) 

• High level of attention to detail

• Reliable and a great work ethic 

Why join Cushman & Wakefield?

• Endless supply of laughter and good vibes.

• A supportive team that values your uniqueness.

• Opportunities for growth and advancement because everyone starts somewhere!

• A truly diverse and inclusive workplace

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

About the role

We are looking for someone to deliver and conduct Sarbanes-Oxley (SOX) Compliance tests for the MedHealth Group on a monthly and quarterly basis to assess financial reporting controls and procedures.

Some of what you’ll be doing

• Implement processes to support the delivery of Sarbanes-Oxley (SOX) Compliance tests on a fortnightly, monthly and quarterly basis
• Ensure Sarbanes-Oxley (SOX) Compliance tests are carried out within set timeframes as per MedHealth processes and procedures
• Liaise with relevant stakeholders to gather appropriate information to support testing
• Reporting and monitoring of non-conformances, working with the relevant business units to ensure timely corrective action
• Provide testing feedback and work with business units to ensure identified areas for improvement are addressed and actioned
• Assist with the development and implementation of new processes to ensure compliance standards  
• Review and support the development of internal policies and procedures to ensure compliance with relevant standards
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence

We’re looking for an AML/CTF Compliance Officer - Australia / New Zealand to strengthen our compliance team. Based in Sydney, you will work with a growing team of multidisciplinary specialists (Product, Bank Product, Verification, Financial Crime teams) to help build world class products in Australia and New Zealand. You’ll also manage and strengthen the teams’ relationships with regulators by being AUSTRAC and the New Zealand DIA’s first point of contact, keeping everybody informed and protecting our most valuable asset - our customers.

Your mission:

• Compliance with Australia and New Zealand Financial Crime obligations and the effectiveness of the AML/CTF Compliance Programs for Australia and New Zealand, including assurance activities.
• Oversee the FCC assurance tooling and reporting to the Head of Compliance Pacific Lead, ANZ leadership team, Group team and local and Group boards regarding Pacific's compliance with fincrime obligations.
• Oversee the maintenance of local policies, procedures and controls, whilst maintaining compliance with local laws and regulations.
• Collaborate with our regulatory compliance counterparts on horizon scanning.
• Ensure emerging typologies/threats and external process changes are effectively implemented and communicated to the relevant teams and stakeholders.
• Lead engagement with 1LOD FCC & KYC Operations colleagues to ensure oversight of key processes, SLA’s, QA, emerging risks, resource challenges, program changes, incidents and mitigation plans
• Manage financial crime escalations and requests submitted from 1LOD, Product and Partnership teams
• Provide guidance and challenge to 1LOD teams on the development of financial crime controls and new products or features to ensure they are effective and are compliant with local laws and regulations
• Work closely with internal stakeholders to collaborate and contribute to quarterly and annual objectives
• Engage with our regulators, bank partners and law enforcement to demonstrate, and defend, Wise’s FCC Program
• Lead various compliance related projects and tasks as required.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know many teams across the company as you liaise with them to help them understand the regulatory framework and bring together the information that our regulators need.
• Help keep compliance right at the heart of our product developments and new initiatives by horizon-scanning for new regulatory developments and sharing these with the teams.

The opportunity:

Our Technology team at AIA is growing and to support this growth, we are sourcing a Business Support Officer to provide organisational and administration support to our Technology Leadership and broader employee cohort. No two days will be the same in this role and the successful candidate will have exceptional stakeholder engagement skills and the ability to work in a fast paced and continually changing environment. This opportunity can be based in either Melbourne or Sydney and a Hybrid work model is on offer.

To be successful you will:

• Build positive relationships and trust with key leaders to proactively anticipate their needs and ensure they are prepared and have the required documents in advance of meetings
• Manage business expenses of the CTO and Technology Leadership team
• Manage vendor contracts and payment as required
• Organise travel and accommodation bookings for CTO and Technology Leadership, in line with the AIA Policy
• Assistance and preparation of presentations to support CTO and GM’s
• Events and conference management as required including but not limited to venue, catering and invitations
• Offboard contingent/contract staff/vendor resources according to projects and BAU demands from collaboration with business SME’s, Project Managers and other technology partners
• Recruitment support, including collection and collation of information and documents as required
• Act as a point of contact for various staff requirements in and around the office
• Provide additional administrative support, mail management, calendar management and updating of distribution lists as required
• Engage with Executive Assistants to ensure consistency in support across the organisation and to work on joint projects & events

Successful applications will demonstrate:

• Exceptional organisational skills and the ability to proactively anticipate the needs of key leaders
• Experience in a similar role supporting senior executives and a broader team
• High level communication and customer engagement skills
• Strong attention to detail and the ability to effectively prioritise
• The ability to maintain confidentiality and use appropriate judgement and discretion
• Flexibility in your approach to work and willingness to assist with additional tasks and pivot as required.

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

​

AIA is different. Are you?

To join an organisation that helps people live better every single day by applying via the link today. Applications close on Wednesday, 13 March 2024!

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fuelled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what’s right.

Citi Commercial Bank (CCB) business aspires to be the bank of choice for internationally-oriented, mid-sized companies within Citi’s footprint. CCB serves clients with sales between $10MM and $1Bn within target industries that value Citi’s distinctive global network and product capabilities. CCB’s aim is to act as a trusted thought partner to support our clients’ growth by providing access to the full suite of banking solutions – including lending, trade, cash management, FX and advisory services.

CCB embodies our unique purpose as the global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision. The Commercial Subsidiary Group or CSG is the network that manages and develops the banking relationships for multinationals in Australia.

This position is a hybrid role with the successful candidate also managing his/her own portfolio of clients within the Commercial Subsidiary Group. The Role is Relationship Associate/Client Desk Relationship Manager. As a Client Desk Relationship Manager, you will manage a set of existing clients. You will maintain and defend the portfolio as well as increase revenue by deep diving into the relationships to find additional opportunities.

The Relationship Associate is a developing professional role supporting Senior Relationship managers with complex client portfolios in the Multinational space. As an Associate, you will assist in the seamless delivery of solutions and support the provision of proactive client coverage together with managing a portfolio of emerging relationships. Our Relationship Associates form part of the foundation of our relationship management teams and represent the pipeline from which we’ll grow our next generation of leaders. This is a fantastic opportunity for someone looking to gain exposure to a world class banking platform and develop their skills and talents over time in order to develop a successful career within Citi.

Key responsibilities will include:

• Working with various Commercial Subsidiary Group (CSG) relationship managers to support clients in every step of their relationship — from on-boarding and preparation of EUDDs and various credit memos for submission to credit approvers and committees.
• Learning about a broad range of industries and developing a deep level of expertise on Citi’s credit, policies and practices.
• Manage and grow a portfolio of emerging relationships, with a focus on delivering best in class service and the origination of business opportunities within this portfolio.
• Conducting research on prevailing industry and market conditions that are key inputs into the CCB’s business development activities.
• Generously supporting the growth of the CSG business, devoting time to helping RMs develop pitch materials, marketing proposals and other new opportunities.
• Being the go-to for information on local regulations to ensure the business achieves the highest compliance and audit results.
• Cultivating their own position as a future leader within the business community, getting involved in local organizations to start building a strong network.
• Support the monitoring and tracking of key business initiatives.
• Support the CSG Country Head with business planning and analysis.
• Take the lead in the on boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met.
• Managing daily administrative duties and processes associated with the management of a portfolio of clients.

Key skills and experiences required:

• At least 1-3 years of relationship management and credit experience, sound understanding of finance and accounting fundamentals, together with some exposure to; transaction banking, loans and financial markets (FX and derivative)
• Knowledge of, and ability to complete AML and KYC processes.
• The ability to understand the part they play in building a strong CCB/CSG culture that enables our teams to deliver remarkable experiences to our clients.
• The ability to thrive in an entrepreneurial organizational structure and add value by bringing an optimistic, proactive approach to the work they do.
• The ability to go beyond immediate business silos to build their network.
• Confidence and drive to own developing high quality, client ready information with strong attention to detail.
• Analytical skills with ability to process and prioritize complex information.
• The resilience to adjust plans and priorities when necessary to meet evolving client and business needs.
• Strong interpersonal and cultural skills to work with a variety of countries and products across the region.
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients.

Qualifications:

• University degree or higher
• Previous coursework or experience in Finance, Accounting, and Economics.

Role is based in Melbourne.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

What you’ll do

This is your opportunity to be a big part of something big by supporting our global CEO so that every day runs as smoothly as possible. Your day-to-day will be varied but some of what it will entail includes:

• Ensuring our CEO stays organised and on top of everything that he needs to in our fast-paced business – managing his diary; responding to emails and calls; travel and accommodation management; prioritising tasks; processing expense claims and credit card reconciliation; scheduling Board meetings and other meetings, events and functions; coordinating monthly Board packs; organising catering requirements, etc.
• Providing support to the wider Executive Leadership Team on an ad-hoc basis. This may include, but isn’t limited to, stepping in to create meeting agendas or take minutes, booking travel, document preparation, manage expenses and anything else that may come up from time to time.
• Handling confidential and sensitive information with discretion and professionalism.
• Taking pride in keeping our CEO well informed and up to date of changing priorities and any key issues that may arise. You’ll also collate any information needed to assist the CEO in making choices in relation to these

About Us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy.  We partner with Commonwealth and State governments to improve health and social outcomes for Australians.

Our portfolio of projects includes engagements of national importance, including evaluation and review projects, research and analysis, and outsourced program administration. All work is carried out to the highest industry standards.

AHA’s story is all about its people. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes.  We invest in people and enjoy industry-leading conditions and low staff turnover.

The Role

On behalf of the National Disability Insurance Agency (NDIA), AHA's team of data collection officers will work with National Disability Insurance Scheme (NDIS) participants to collect data that will help the NDIA measure the impact of the NDIS on its participants and inform quality improvements to the scheme.

The role involves making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member) to collect accurate data about their experience of the NDIS.

Working days are Monday to Friday and the team work between 9am to 8pm. Each team member completes one 12-8pm shift per week, with the remainder being 9-5pm. There is the option for full-time or part-time hours (minimum 22.5 hours), with the possibility of ongoing work.

This is not a typical call centre role. The focus will be on engaging NDIS participants and families/carers with empathy and patience to collect high quality data. It is not just focused on efficiency and KPIs.

We're looking for people with the attitude and aptitude to utilise their skills in this important role. This role would be well suited to people who have worked in the disability, health, education or social services sector, or people who are currently studying in a relevant discipline.

About you

• A people person, a great listener - you can talk and listen to people from all walks of life with empathy and compassion
• Thorough and proven attention to detail
• Excellent IT skills
• Organised and able to manage your own time effectively
• Responsible and accountable
• Adaptable, with the ability to cope with changing priorities or processes as they arise
• Able to work independently and as part of a team.

Highly desirable:

• Experience engaging with people with a disability, or people from vulnerable stakeholder groups
• Previous experience in conducting social or market research, or other data collection
• Experience using Zendesk and/or Microsoft Teams.

In return, AHA offers excellent remuneration of $35/hr + super, all necessary technical equipment, comprehensive training, and a positive and supportive work environment.

Successful candidates will be required to undergo a Police Check prior to starting.

Work arrangements

We offer flexible work arrangements following the initial office-based training. You’ll have the opportunity to work from home four days a week and in our Melbourne office with your team one day a week. Due to the sensitive nature of this role, candidates who elect to work from home must ensure they have a suitable working space that also recognises and respects the confidentiality needs of participants.

If you have the required attitude, skills, and experience, we're keen to meet you.

To apply please upload your CV and a cover letter outlining how your key attributes align with our needs.

Note: applications that do not include a bespoke cover letter will not be considered.

Applications close 5pm 6 March 2024 

All questions can be directed to [email protected]

Applicants must have Australian working rights.

Agency applications will not be considered.

For further information about AHA, please see our website: www.ahaconsulting.com.au

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.