In this diverse role, you will enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks) 
• Applying your clinical knowledge to improve return to work outcomes
• Working with employers and employees to develop and implement injury prevention and workplace education programs
• Working collaboratively with injured workers, employers, medical and allied health professionals
• Completing a variety of assessments using your clinical and discipline specific allied health skills, such as Functional Capacity Evaluations, Worksite Assessments, Ergonomic Assessments, and Activities of Daily Living Assessments.

This role can be based from either our Shepparton, Wangaratta, or Albury offices, and travel across the North East region and these offices is expected as part of the role. What a great opportunity to get out of the clinic, hospital, or office and see what regional Victoria has to offer. 

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

How you’ll be making an impact in people’s lives

• Undertaking field visits to employers to complete occupational health and safety assessments
• Complete consultations with Directors, Health and Safety Representatives and other employees
• Develop Safety Actions Plans
• Providing ongoing support to small employers to ensure actions are being implemented
• Undertake community outreach to engage with small employers to participate in our service

Enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks) 
• Applying your clinical knowledge to improve return to work outcomes
• Working with employers and employees to develop and implement injury prevention and workplace education programs
• Working collaboratively with injured workers, employers, medical and allied health professionals
• Completing a variety of assessments using your clinical and discipline specific allied health skills, such as Functional Capacity Evaluations, Worksite Assessments, Ergonomic Assessments, and Activities of Daily Living Assessments.

Help people living with illness, disability, or injury return to work or obtain new employment and live the best life they can! 

• Work collaboratively with injured workers, potential employers, and your internal team of allied health professionals to provide safe, sustainable opportunities for workers to re-enter the workforce;
• Contribute to injured workers ability to achieve return to work goals through job skills development, confidence building and promoting independence;
• Apply and deliver customer service in employment services and job placement;
• Empower clients to effectively present their skills and abilities when seeking employment;
• Broker new employment opportunities in the Melbourne Metropolitan area and surrounds, which in turn provide a swift re-engagement into employment for workers who have been detached from the workplace due to a workplace injury (physical and/or psychological);
• Build strong relationships with local employers and organisations; 
• Complete written progress and various other reports on a regular basis.

Are you an experienced Senior PPC/Paid Media Consultant who is looking to fast-track your career progression?

Want to join Australia’s largest and fastest-growing independent agency, where your success and achievements will be recognised and rewarded?

At OMG, we are proud to be Australia’s largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialise in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia’s best-rated and most revered marketing agency.

We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia’s first-choice agency for digital marketing solutions. 

The Perks:

• Birthday leave

Our Commitment to You 

• We believe that happy employees create a thriving culture. Our focus on employee development and well-being is paramount. Our diverse team represents a wide range of backgrounds, ensuring an inclusive workplace. 
• Join us in shaping the future of marketing excellence. Elevate your career and make a real impact within our award-winning agency. 
• OMG is an equal-opportunity employer committed to diversity and inclusion. 

More on our Unique Culture 

At OMG, we blend the benefits of being the largest independent agency in Australia with a close-knit, family-like atmosphere. Despite our rapid growth and extensive reach, we prioritise maintaining a culture where everyone feels valued and connected. 

• Positive Atmosphere: We believe that a smile goes a long way. Our vibrant office is filled with energy and positivity, making it a place where people love to come to work. Regular team events and social gatherings enhance our sense of community and camaraderie. 
• Supportive Environment: Our team is characterised by a spirit of collaboration; everyone is always willing to lend a hand or share insights. This supportive dynamic fosters creativity and innovation, allowing ideas to flourish. 
• Growth Mindset: While we’re proud of our accomplishments, we’re also committed to continuous learning. Our culture encourages personal and professional development, allowing team members to thrive and advance in their careers. 

Join us to experience a workplace that feels like family, where your contributions are celebrated, and every day is filled with opportunities to learn, grow, and succeed together. 

Ready to Join Us? 

If you’re excited about making a real impact and becoming part of our award-winning team, apply now! We can’t wait to see what you bring to our journey. 

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organisation that supports diversity and inclusion.

Don't take our word for it, hear it directly from our people: https://www.youtube.com/watch?v=MpDb1C6kGUA