Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Retail Claims Lumpsum team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will,  

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

• Work from home role - 20hrs per week, shifts available Mon-Fri, between 8.30am and 5pm
• Paid, in person training in Parramatta from the 22nd July (1 week)
• Monthly connection days required - just one shift per month, in either Parramatta or Wollongong
• $26.30 an hour + Super + Uncapped commissions + Employee Discounts

Our Business

Celebrating 30 years in 2024, with a growing team of over 600 employees responsible for a community of over 402,000 smart travelers and lifestyle enthusiasts. Accor Plus is the most expansive travel, dining and lifestyle loyalty program in Asia Pacific tailored specifically for Accor hotels, providing exclusive member benefits, events and experiences at Accor properties across Asia Pacific.

About the Role

As a Loyalty Sales Consultant, you will call recent guests of Accor, inviting them to a FREE night stay at our hotels. In addition to the free stay, guests can also enjoy up to 50% off Accor room bookings & dinning, if they agree to sign up to our Loyalty Member Program.

Reporting to the Program Manager, you will be part of the Accor Plus Sales team, helping grow the Accor Plus Membership program across Australia. More specifically, you will:

• Make outbound calls from your home, to verified leads, who have stayed at an Accor hotel
• Use Accor Plus sales techniques to discover needs & close sales
• Ask our customers & members for any referrals they’d like to recommend

About You

Our ideal candidate needs to be a people person, who loves connecting with customers over the phone. To be successful in this role, you must:

• Be confident making outbound calls, to recent guests of Accor Hotels
• Excited about working in a sales environment, with achievable targets & uncapped commissions
• Able to attend in person training at our Parramatta office from the 22nd of July to the 26th of July, from 9am to 3.30pm. 
• Comfortable coming to the Parramatta or Wollongong office once per week for your first 4 weeks post training, and then just once per month after your first month on the job

Why Us?

Enjoy full support with our paid in-house training program, plus ongoing training and coaching from our supportive managers. Other benefits include

• Uncapped cash commissions & other sales bonuses
• FREE Accor Plus Membership + Additional Accor Employee bonus 
• Development plans & great career advancement opportunities for proven performers
• Flexible hours, work predominately from home

About the role

During 2021-2024, the Aspect Autism Friendly team received government funding to work with Cultural and Sporting organisations in Sydney. This included working with organisations like:

• Museum of Contemporary Art
• Art Gallery of NSW
• Taronga Zoo
• Museum of Applied Arts and Sciences
• Sydney Dance Company
• City of Sydney Basketball
• Western Sydney Wanderers

The Aspect Autism Friendly team has received further funding to do similar work in Melbourne & regionally in Victoria until June 2026. This includes working with Cultural and Sporting organisations like local sport clubs, professional sport clubs, art galleries, zoos, museums etc.

The team works flexibly, meaning that you might:

• attend the office sometimes (based at Victoria university St Alban’s campus with Aspect Individual Adult Services)
• work from home sometimes (including Zoom meetings)
• visit various locations (like doing an assessment at a zoo, or running training for coaches of a sport team)

‘A Week in the life’

Each week might look different, especially as projects with different organisations progress. Below are some of the things that you might do in a week:

• Attend and participate in team meetings
• Book meetings, plan projects (admin, calendars, writing)
• Support colleagues with planning, or during assessments
• Deliver training to partner staff (either face to face or on-line)
• Do a walkthrough assessment of a place or program, taking notes and photos, talking to clients and supporting colleagues
• Write a high-quality and timely report based on the assessment that is positive, strengths-based, educational and provides recommendations for improvement
• Developing resources or supporting events such as Quiet Hours
• Make progress notes using Salesforce (we will teach you how to do this)
• Sharing information about your work with Aspect Communications
• Check/follow up with clients or team mates (good executive functioning)

Service Consultant, Operations

• Join Australia’s No.1 Life Insurer
• Self-starters who enjoy a dynamic workplace
• Proven career opportunities and excellent employee benefits

About the opportunity

The Service Consultant function is primarily concerned with the response to and administrative processing of enquiries; Integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer requirements.

A diverse role responsible for administering our products across a number of platforms while providing outstanding customer service. It’s a pivotal role in transforming the experience from a transactional one to a relationship based holistic experience.  

This role is also the perfect launching pad to build a long term career with us!

Responsibilities include:

• Operating as the primary point of contact, responding to all enquiries, aiming to achieve first point resolution
• Completing administrative tasks within service standards and monitoring service delivery and quality
• Respond to escalations and complaints, taking responsibility to gain quick resolutions
• Understand our responsibilities per Privacy law and Compliance guidelines, and execute activities within these
• Identify trends and provide feedback to the Team Manager to prevent reoccurrence
• Engage in a supportive team environment whilst actively sharing skills and knowledge
• Assist other Service teams in other areas (including call centre) to help achieve departmental goals during peak periods

Employee value

At TAL, we look for people who represent our diverse Australian community; people who embrace our spirit and inspire confidence in their colleagues, customers and community.

We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

It’s a values driven environment, with excellent employee benefits plus learning and development opportunities designed to support our people.

Benefits include:

• A generous company paid life insurance and super plan
• Recognition and reward programs that acknowledge great work
• Coaching, mentoring and training programs
• Flexible work and leave options to support study, family and lifestyle