We are looking for a part-time Guest Service and Reservations Agent who has a passion for engaging with and assisting guests and colleagues.  You will split your time between assisting the Front Office Duty Manager with the daily tasks on the Front Desk, and working with our Reservations team to handle reservations enquiries received via telephone or email.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Handling reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come and work at a place where innovation and teamwork come together to support the most exciting missions in the world!
 

Do you want to work for one of Australia’s most well-known national sales and marketing companies?

Acquire BPO is an award-winning global outsourcer providing contact center and back office services on behalf of our clients around the world. With 9,000+ employees servicing some of Australia’s and other Global brands, we are a trusted partner of choice for superior customer service.
 

We are looking for Outbound Consultants who have previous customer service or sales experience with strong communication & computer skills to assist 

The Outbound Consultant‘s primary objective is to match the best product & service to our client's customers while providing excellence in customer service. 

You will be using your service skills to demonstrate the value and benefit of our clients products and services while providing an excellent customer experience.

All successful applicants must complete a police check paid for by us prior to commencing with Acquire BPO.
 

Experience and Qualifications

• Demonstrated experience in a service environment
• High attention to detail
• Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
• Dedication to excellence in customer service in a high-pressure environment
• Able to navigate multiple systems and online tools
• Willingness to learn and maintain new skills
• Commitment to work on a fixed schedule from 10.00am to 6:00pm Monday to Friday
• Flexible and positive work approach and attitude
   

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.
   

If this sounds like the role for you, then please apply via the link provided. It's easy, you can use your SEEK profile to complete your application in our recruitment system.
 

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

Showcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.

Your experience and skills include:

• Service focused personality.
• Proven customer services skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

We currently have an exciting opportunity for an experienced professional to join Oaks Melboune Southbank Suites as a Full Time Night Guest Service Agent. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

What You’ll Do 

SIXT Australia is on the lookout for a Permanent Full time Customer Experience Agent to join the team at Melbourne Airport.

As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales and complete vehicle rentals for SIXT Australia following a set of guidelines and procedures. Your key responsibilities will include:  

• Opening and closing rental agreements 
• Selling additional over the counter rental products 
• Managing reservations 

What You’ll Bring 

• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication skills 
• Flexibility to work on a rotating shift roster including weekends and public holidays
• Current unrestricted Provisional or Full Driver's Licence  
• Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

What’s In It For You? 

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including: 

• $27.66 per hour + shift loadings + generous monthly incentives $$ 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more! 
• Discounts on all NRMA insurance products including car, home & travel 
• Uniform and staff car parking provided 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment   

Know You Belong 

 At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives. 

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today! 

We currently have an exciting opportunity for an experienced professional to join Oaks Melbourne on Collins Hotel as Night Guest Service Agent in a Full Time capacity.

Key Responsibilities include:

• Conduct guest arrivals and departures during the overnight shift
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner, including tasks such as for preparing daily reports, balancing transactions, and conducting security walks of the property.
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6:30am to 10:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to clearance requirements Australian working rights and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Praytell is a creative communications agency made by teams with strategic minds and spirited hearts. We create timely, integrated, headline-worthy campaigns across social, earned, digital, and more. After 10 years of cooking up award-winning work, we know one thing for sure - we’re just warming up.

If you're looking for an opportunity to join an ambitious team that is singularly focused on doing great work with great people and making your mark in an industry long overdue for a shakeup, we'd love to hear from you!

The Opportunity

As Account Director - PR & Content, you will be:

• Leading projects across our diverse brand portfolio, championing integrated communications needs such as earned-first creative and PR strategy, product and campaign launches, content development, talent and influencer engagement, partnerships, project management and more 
• Acting as point of contact for clients and cultivating long term relationships through strategic counsel, managing challenges and bringing proactive ideas to the table
• Driving media relations efforts across a diverse mix of clients and categories (consumer and corporate experience a plus, a sharp perspective on media trends a must!) 
• Collaborating with global team mates to share creative thinking and cultural insights and impact global work
• Working closely with senior team members to track portfolio health, account planning, strategy, execution and allocations. 
• Participating in new business development, culture and programming – helping shape our agency’s ambitions in Australia and beyond. 

About You

Experience you have:

• You have around five or more years of public relations, communications, and/or related experience, with a knock out track record of delivering integrated campaigns, smart ideas and big results. You have a sharp perspective on how to cut through the clutter with earned-first thinking – and know how to get ideas off the whiteboard and into the world. You’ve led happy, healthy teams and maintain strong client relationships.

Equally as important, you are:

• Ambitious and entrepreneurial
• Flexible and adaptable
• Meticulous and well organised
• A creative thinker and problem solver
• Inquisitive and eager to learn
• Collaborative and a team player
• Honest and approach all work ethically
• Committed to advancing diversity, equity, inclusion and belonging in the workplace

Who We Are

We are an equal opportunity employer. We welcome all people at our company and do not discriminate. Period. All qualified applicants will receive consideration in accordance with federal law requirements, and because it’s the right thing to do. We comply with the applicable state and local law governing non-discrimination in employment in every single one of our locations and we prohibit any form of workplace harassment based on any protected class.

We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible schedules, hybrid/remote work, employee resource groups, employee assistance programs - and so, so, so much more.

Praytell is a creative communications agency made by teams with strategic minds and spirited hearts. We create timely, integrated, headline-worthy campaigns across social, earned, digital, and more. After 10 years of cooking up award-winning work, we know one thing for sure - we’re just warming up.

If you're looking for an opportunity to join an ambitious team that is singularly focused on doing great work with great people and making your mark in an industry long overdue for a shakeup, we'd love to hear from you!

The Opportunity

As Senior Account Executive - PR, you will be:

• Supporting PR programs from beginning to end, working with team members to coordinate and complete each step in the process
• Acting as point of contact for clients on projects and one-off asks 
• Supporting account leads with planning, strategy, briefs and timelines, maintaining a high quality to your deliverables
• Staying up-to-date on current news and industry trends impacting our work, sharing POVs internally and externally
• Participating in mentorship and training programs 

About You

Experience you have:

• You have about 2-3 years of experience in public relations, communications, and/or client service in a related field, in an agency environment. You’ve supported accounts and client workstreams, and have successfully placed coverage in national, local and trade media outlets. You’ve worked on multiple account teams at once and interacted with clients regularly. You’re familiar with consumer brands, 

Equally as important, you are:

• Ambitious and entrepreneurial
• Flexible and adaptable
• Meticulous and well organized
• A creative thinker and problem solver
• Inquisitive and eager to learn
• Collaborative and a team player
• Honest and approach all work ethically
• Committed to advancing diversity, equity, inclusion and belonging in the workplace

Who We Are

We are an equal opportunity employer. We welcome all people at our company and do not discriminate. Period. All qualified applicants will receive consideration in accordance with federal law requirements, and because it’s the right thing to do. We comply with the applicable state and local law governing non-discrimination in employment in every single one of our locations and we prohibit any form of workplace harassment based on any protected class.

We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible schedules, hybrid/remote work, employee resource groups, employee assistance programs - and so, so, so much more. 

WHAT YOU WILL BE DOING:

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves