The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.

We’re looking for a Commercial Solution Specialist, Financial Management to help expand our strategic mid-size customers’ Procore platform to include our Financial products, and to ensure they drive the maximum value from them. In this role, you’ll be the product champion for all of Procore’s financial products (Project Financials, Accounting Integrations and Invoice Management) and serve as a subject matter expert. You will succeed in this role when the customer purchases and realizes business performance gains from their investment. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Solution Specialist, you’ll help organizations understand best practices around financial construction technology and solutions and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platform to provide clients with important recommendations on how financial products will benefit their business performance. You’ll partner closely cross-functionally with Sales, Customer Engineering, PS, Support, Product, and Marketing. Successful candidates are passionate about construction and technology.

This position will be based at our Sydney headquarters. We're looking for candidates to join us immediately.

What you'll do:

• Function as the Financial Management Subject Matter Expert for the account management teams you align with. Work with the Account team to identify Financial Management cross-sell opportunities within our existing enterprise customer base.
• Partner with primary Account Manager and CSE on account strategy and product enablement to effectively position and sell our Financial Management product suite, ultimately driving customer attaches to achieve product-specific ARR targets. 
• Work collaboratively with the Account Manager and Customer Success Engineer to drive product adoption and churn mitigation opportunities.
• Provide periodic updates to our customers on product capabilities, benefits/use cases, and how that translates into customer value.
• Provide visibility into Financial Management performance, forecasts, and attach rates to help sales leadership build a plan for their ARR targets. 
• Pursue and increase knowledge of key competitors to ensure our value proposition is effectively communicated to customers.

What we're looking for:

• BA/BS or equivalent experience preferred
• 5+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales and or outside sales-based selling model
• Proven ability to communicate effectively via telephone and email with customers
• Capacity to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Proficiency with Microsoft Office products and online collaboration tools
• Experience selling technical products in the past
• Experience selling construction products and/or financial or fintech products highly preferred
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Managing project risk and assisting with problem resolution.
• Serving as liaison between technical and non-technical teams.

What you will need:

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.
• Advanced skills with project management software.
• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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