About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, South Africa, Asia Pacific, and the United Arab Emirates. 

What Does This Role Entail? 

The Helpdesk Support Specialist is the first point of contact for end-users seeking technical assistance. This role involves providing support for hardware, software, and network-related issues, ensuring efficient resolution and maintaining a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, technical knowledge, and a customer-centric approach.

Your Responsibilities  

User Support

• Respond to user inquiries via phone, email, or helpdesk ticketing system.
• Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues.
• Assist users with password resets, account unlocks, and basic software installations.
• Guide users through step-by-step solutions for common technical issues.
• Escalate complex issues to higher-level IT staff or specialized support teams as necessary.

Incident Management

• Log and track all incoming support requests in the helpdesk system.
• Prioritize and categorize issues based on severity and impact.
• Ensure timely resolution of incidents according to established SLAs (Service Level Agreements).

Technical Troubleshooting

• Diagnose and resolve hardware issues related to desktops, laptops, printers, and other peripherals.
• Assist with basic network troubleshooting, including connectivity issues and VPN access.
• Support users with software-related issues, including operating systems, productivity tools, and specific applications used by the company.
• Maintain and update technical documentation and user guides.

System Maintenance and Monitoring

• Perform routine checks on systems and applications to ensure they are functioning correctly.
• Assist in deploying software updates, patches, and system upgrades.
• Monitor system alerts and respond to potential issues proactively.
• Assist with setting up and configuring new hardware and software for end-users.

User Education

• Provide end-user training on common IT tools and best practices.
• Develop and distribute knowledge base articles, FAQs, and other self-help resources.
• Promote cybersecurity awareness and best practices among users.

Reporting and Documentation

•  Maintain detailed records of all support requests and resolutions.
• Identify recurring issues and report them to the Helpdesk Manager for further investigation.
• Contribute to the development and improvement of helpdesk processes and procedures.

Key Expectations 

Required:  

• 2-4 years of experience in a helpdesk or IT support role.
• Experience with helpdesk ticketing systems and remote support tools.
• Understanding of computer hardware, operating systems (Windows, macOS), and common software applications Microsoft 365 EcoSystem.

Preferred:  

• Cloud Platforms: Knowledge of AWS Services an advantage.  

• SQL and Data Analysis: Proficiency in SQL, excel, Power BI and other data analysis tools.  

• Industry Experience: 1-2 years previous experience in a similar role within a tech or SaaS company.  
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Customer service orientation with a focus on user satisfaction.
• Basic knowledge of networking concepts (e.g., IP, DNS, DHCP) and common IT infrastructure.

Educational Background:  

• High School Diploma or equivalent; Associate’s Degree in Information Technology or related field is a plus.

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Private healthcare cover 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and and we will reach out down the track when a suitable role becomes available

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.

Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.

Key Accountabilities:

Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.

Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.

Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.

Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.

Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.

About you: 

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.

Experience:

• Strong technical skills with a solid understanding of Microsoft tools and information management software.
• Experience in data management, document control, or information systems administration.
• Proficiency in database applications and excellent problem-solving and analytical abilities.
  

Desirable skills:

• Strong technical skills, with a clear understanding of Microsoft Dynamics, SharePoint, and other SaaS systems, including proficiency in SQL, JavaScript, HTML, CSS, and RESTful APIs. 
• Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320). 
• Developed skills in document control, data management, and information governance specific to data centre operations.
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Are you a Paid Social Specialist with proven experience scaling eCommerce brands?

We are looking for a passionate eCommerce marketer who has a passion & proven experience with:

• Meta Ads media buying / scaling
• Creative strategy - developing UGC and static images that drive eCommerce sales
• Driving the full digital strategy for eCommerce scaling campaigns

We are looking for an awesome individual who is passionate about running Social Ads at scale. The Paid Social Specialist will be responsible for a portfolio of eCommerce clients.

Webprofits is a remote-first, independent agency with a culture that promotes transparency, learning and excellence. The Paid Social Specialist role will be remote, but needs to be able to work to the AU timezone.

The Paid Social Specialist role is a great opportunity for someone who has a passion for scaling eCommerce brands and wants to take their skills and expertise to the next level. Simply put, you need to LOVE the work and be great at it.

The role requires the Paid Social Specialist to:

• Explore, test and scale Social Ads in Meta
• Write and brief all Ads for your Paid Social campaigns
• Optimise and manage campaigns within Meta Ads Manager
• Create funnel based strategies to deliver performance
• Innovate and test Creative Ads angles to drive ROI on your campaigns
• Prepare performance analysis reports and make recommendations to adjust and improve strategy performance.

Webprofits employs the best minds in strategy, marketing, and technology and delivers on a 18-year history at the frontlines of digital marketing. Our goal is to be the #1 DTC Marketing Agency in Australia, and we are focussing all of our efforts into achieving that goal.

Webprofits is a remote-first team with its head office in Sydney so if you want to have a hybrid remote lifestyle this will also suit well. Webprofits prides itself on its ability to always find a better and smarter way and we share that through our Growth Manifesto Podcast.

Why we have this role @ Koala

We are looking for a passionate, collaborative and highly motivated SEM Specialist to join our ever-expanding growth team. In this role, you will live and breathe all things search marketing,, bringing to the team a keen eye for innovation and an innate determination to achieve success across all channels. Data analysis will be an inherent part of your performance playbook and you will approach challenges with curiosity and a problem-solving mindset.

As the SEM Specialist, you will be responsible for managing the campaign output, optimisation and innovation across Google and Bing. You will collaborate closely with the wider growth team to gain insights on customer behavior, and build the foundations of your new user acquisition approach. Using Data, you will define optimal targets and strategies to deliver growth through this key performance channel and execute effective, measurable and incrementality driving tests to drive continued improvements.

If you are passionate about performance marketing, this role offers an exciting opportunity to be an integral part of Koala’s next chapter.

What key responsibilities does this role have @ Koala?

• Ownership of performance from key marketing channels Google & Bing
• Attribution project development to define the role of individual initiatives within each platform
• Developing automated solutions using scripts, and testing of Google Beta & Alpha solutions
• Close collaboration with Google & Bing partners to bring to life first to market projects & tools driving best in class search performance
• Maintaining & defending best practice execution across all campaigns, with a keen eye for detail
• Projecting and forecasting performance based on historical data, cross channel attribution, and testing results
• Managing significant budgets against revenue, profit & new user acquisition targets, seeking growth & efficiency.

• A self-starting, highly motivated approach is essential.
• 4 - 6 years experience across PPC management with e-commerce exposure.
• Previous experience within competitive ecommerce industries is essential
• Experience in working in fast paced team environments, contributing to successful outcomes.
• Strong proficiency in data analysis across Excel or Google suite and google scripts (python, sql experience beneficial but not required)
• Self learner, with extensive experience in testing & learning on the go
• Entrepreneurial mind-set, with a deep understanding of profitability, and customer acquisition tactics.
• A team player with excellent communication and collaboration skills

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Hybrid working - We’re mixing it up with the majority of days back in the Alexandria Treehouse (office), but with some flex for your life too as needed! 
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

Location: Hunter Region, NSW
Start Date: As soon as possible or February 2025

We are currently scheduling interviews for a Paediatric Radiology Staff Specialist position in the Hunter New England region of NSW. The ideal candidate should hold FRANZCR or be close to completing their fellowship, or should come from a substantially comparable country with college assessment equivalent to Level 4 supervision.

We regret that we are unable to consider International Medical Graduates (IMGs) without this level of assessment.

The successful candidate will have the opportunity to join a dedicated team that provides specialized paediatric radiology services in a supportive and modern work environment.

About Hunter Region and Benefits of Living in the Area:

The Hunter Region is a vibrant and diverse area known for its stunning natural landscapes, including vineyards, beaches, and national parks. The region offers a blend of urban amenities and rural charm, with easy access to major cities like Newcastle, which is approximately 160 km to the east. The Hunter Region is also well-connected to Sydney, located about 160 km to the south, making it convenient for both work and leisure.

The area boasts a high quality of life, with excellent educational facilities, healthcare services, and a range of recreational activities. Residents enjoy a more relaxed pace of life compared to larger cities, with a lower cost of living and affordable housing. The region experiences a pleasant climate, with mild winters and warm summers, supporting an active outdoor lifestyle. The Hunter Region is also renowned for its friendly community, which contributes to a welcoming and supportive environment for new residents.

Job Requirements: Paediatric Radiology – Staff Specialist

Essential Qualifications:

• Fellowship: Must hold Fellowship of the Royal Australian and New Zealand College of Radiologists (FRANZCR) or be close to finishing fellowship, or be from a substantially comparable country with Level 4 supervision assessment.
• Medical Registration: Current registration with AHPRA

Experience and Skills:

• Specialization: Demonstrated expertise in paediatric radiology with extensive experience in managing paediatric imaging cases.
• Skills: Proficiency in advanced paediatric radiological techniques and procedures, with strong diagnostic capabilities.
• Communication: Excellent interpersonal and communication skills for effective interaction with multidisciplinary teams and patients.

Personal Attributes:

• Commitment: Dedicated to providing high-quality paediatric radiology services and engaging in ongoing professional development.
• Teamwork: Ability to collaborate effectively within a multidisciplinary team.
• Adaptability: Flexible and capable of thriving in a dynamic and supportive regional healthcare setting.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you are enthusiastic about making a positive impact on a regional healthcare organisation, we encourage you to apply below. Alternatively, if you have any questions or would like to schedule a confidential conversation, please email [email protected].

Location: Newcastle, NSW
Start Date: As soon as possible or February 2025

We are currently arranging interviews for highly qualified Vascular Surgery Staff Specialists, who holds FRACS, to join the team at a major hospital in Newcastle. Experienced professionals who are available to start immediately or by February 2025 are encouraged to apply. The successful candidate will have the opportunity to work with a renowned surgical team committed to delivering exceptional vascular surgical care.

About Hospital:

Hospital is a premier teaching and referral hospital in Newcastle, NSW, renowned for its extensive medical and surgical services. The hospital features a state-of-the-art surgical department, equipped with advanced technology for both elective and emergency vascular procedures. It provides a comprehensive range of services including diagnostic imaging, minimally invasive procedures, and complex surgical interventions. With over 700 beds Hospital is one of the largest and most advanced healthcare facilities in the region.

The hospital's vascular surgical department is known for its expertise in managing complex cases, including arterial and venous conditions, endovenous laser treatments, and complex aortic procedures. The department benefits from a multidisciplinary approach, working closely with cardiologists, radiologists, and other specialists to deliver high-quality patient care. The team is involved in ongoing research and training, contributing to the advancement of vascular surgical practices. Hospital is accredited by the Australian Council on Healthcare Standards (ACHS), ensuring adherence to the highest standards of quality and safety.

Benefits of Living in Newcastle, NSW:

Newcastle, located on the picturesque coast of New South Wales, offers a vibrant urban lifestyle combined with stunning natural beauty. The city boasts a range of recreational activities, including beautiful beaches, outdoor parks, and scenic walking trails. Newcastle has a thriving cultural scene with numerous festivals, galleries, and dining options. The cost of living is relatively lower compared to Sydney, with affordable housing and a high quality of life. The city enjoys a temperate climate, with mild winters and warm summers, supporting an active and healthy lifestyle. Newcastle is well-connected, with easy access to Sydney and other regional centers, making it an ideal location for both work and leisure.

Essential Qualifications:

• FRACS: Must hold Fellowship of the Royal Australasian College of Surgeons in Vascular Surgery.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• SpecialiSation: Proven experience in vascular surgery with expertise in managing complex vascular conditions and performing advanced surgical procedures.
• Skills: Proficiency in both open and endovascular techniques, with a strong focus on patient-centered care and surgical excellence.
• Communication: Excellent interpersonal and communication skills for effective collaboration within a multidisciplinary team and interaction with patients.

Personal Attributes:

• Commitment: Dedicated to delivering high-quality vascular care and engaging in ongoing professional development.
• Teamwork: Ability to work effectively within a multidisciplinary surgical team.
• Adaptability: Flexible and capable of thriving in a fast-paced and dynamic hospital environment.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

To apply for this position please apply below. Alternatively, you may choose to initiate a confidential conversation by emailing us at [email protected].

Location: Taree, NSW
Start Date: As soon as possible or February 2025

We are presently arranging interviews for an Emergency Medicine Specialist or candidates who are nearing the completion of their fellowship training. The triumphant candidate will become a part of a dynamic team that provides first-rate emergency care in a contemporary, well-equipped regional facility.

About Hospital:

Manning Base Hospital in Taree is a key regional healthcare facility with 150 beds, delivering a comprehensive array of services, including a busy emergency department. Located approximately 310 km north of Newcastle and 340 km south of the Queensland border, it serves a vital role in the region’s healthcare network.

The hospital’s emergency department is well-resourced to handle a broad range of acute medical conditions, with a focus on high-quality, patient-centered care. It is also accredited by the Australian Council on Healthcare Standards (ACHS), demonstrating its commitment to maintaining the highest standards of quality and safety.

In addition to emergency care, the hospital offers general medical and surgical services, obstetrics, and critical care. It features advanced diagnostic and therapeutic equipment and provides essential community health programs and outreach services. The facility is also involved in medical education, contributing to the professional development of healthcare staff.

Benefits of Living in Taree, NSW:

Living in Taree provides a relaxed coastal lifestyle with access to stunning natural landscapes, including beautiful beaches and scenic hinterlands. The cost of living is lower compared to major cities, offering affordable housing and an excellent quality of life. Taree is known for its friendly community, rich local culture, and a variety of recreational opportunities, from outdoor activities to local events. The mild climate supports an active lifestyle throughout the year. Residents enjoy a supportive and welcoming environment, making it an ideal location for both personal and professional life.

Essential Qualifications:

• FACEM: Must hold Fellowship of the Australasian College for Emergency Medicine (FACEM) or be nearing completion of the fellowship.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• Clinical Experience: Proven experience in emergency medicine, managing a wide range of acute medical and trauma cases.
• Skills: Competence in high-pressure decision-making and effective management of emergency situations.
• Communication: Excellent interpersonal and communication skills for working within a multidisciplinary team and with patients.

Personal Attributes:

• Commitment: Dedicated to delivering high-quality emergency care and engaging in continuous professional development.
• Teamwork: Ability to collaborate effectively within a dynamic healthcare team.
• Adaptability: Flexible and capable of excelling in a regional healthcare setting.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you are a qualified Emergency Medicine Specialist who is enthusiastic about making a valuable contribution to regional healthcare excellence, we cordially invite you to submit your application.

Alternatively, if you have any inquiries about this position and would like to arrange a confidential conversation, please email [email protected].