The Commercial Data Team is responsible for the delivery of Nine’s data driven commercial products that currently supports over 50% of Nine’s digital advertising revenue across 9Now, Publishing and Audio assets. The team is responsible for Nine’s data partners (Equifax, Azira, Mastercard and Coles 360), our onboarding/data clean room partners (Adobe, Salesforce, Tealium, Liveramp, Karlsgate and DataCo), our contextual & brand safety vendor Mantis plus Dynamic Ads vendors Adgreetz. The team also manages Nine’s Commercial Data Insights Platform – Salesforce Datorama. The team also leverages Adobe Audience Manager and Audience Experience Platform to support Nine’s segmentation and targeting strategy.

The Commercial Data team is Nine’s market leading data team who provides consulting services to both internal and external stakeholders. They have led the market in product innovation across digital data for the last 9 years. You will be joining a high performing team of digital data subject matter experts.

This role provides an entry to the evolving digital data world. Your skills and capabilities will provide support to the team but also allow you to develop your data skills with a highly respected market leading data team in media. Nine is an employer of choice in the digital data world. 

Day to day you will:

• Collecting & analyse large amount data from ambiguous & various sources (ensuring the quality & accuracy of the data)
• Creating regular reports in addition to maintaining & improving the reports and dashboards (using various platforms such as Microsoft Office Suite, Google Suite, Datorama and Tableau)
• Provide ad-hoc reports, analysis and insights as needed to stakeholders
• Create, maintain and improve on documentations
• Leverage and develop a deep understanding of the Nine’s Commercial Data Products across Insights, Activation, Targeting and Measurement
• Assist Measurement & Insights Manager with various tasks such as ad-hoc reporting, analyses, forecasting, automation of reporting and attribution data of exposed users across the Commercial Data suite 
• Assist the wider Commercial Data team to deliver on the product pipeline and revenue commitments
• Actively participating in a collaborative team environment based on supportiveness, development, knowledge sharing and effective communication
• Building and sustaining effective working relationships with internal and external stakeholders, as well as representing the team in external forums
• Support internal training as well as presenting insights across the sales team and agency partners

We have a great opportunity for an Operations Analyst to join our Customer Solutions Team.

This is a key role focusing on the internal processes, tools and systems that enable our customers and other stakeholders to interact with us effortlessly.

Responsibilities & Requirements

• Work closely with your relevant Sales Team to understand how their strategy/activity links to our focus on increasing customer satisfaction.
• Analyse customer feedback and participate in customer site visits to understand their frustrations and pain points and use this information as a means to identify opportunities for improvement.
• Review all relevant customer feedback and ensure any negative feedback followed through to resolution.
• Regularly analyse Customer Satisfaction Index (CSI) results for your line of business and report on findings to sales.
• Ensure that any anecdotal feedback received is recorded in the appropriate system.
• Gain an in depth knowledge of the customer segments, customer behaviours and interactions with sales teams and Viva to identify opportunities for improvement and to become a fully trusted business advisor.
• Understand the full Offer to Cash end to end workflow so that you can contribute as a subject matter expert and support the shaping of the strategy for your sales team.
• Work closely with the Business/Systems Analysts to ensure that the data required for you to make decisions is received accurately and in a timely fashion.
• Increase sales team productivity by reducing the amount of time spent on administrative tasks, by optimizing or automating the identified activities.
• Communicate any changes to projects quickly to mitigate any rework or risks.

Assist in increasing the Customer Solutions Team brand by communicating well, helping others and sharing good news stories with the business

The Banking Code Compliance team at the Australian Financial Complaints Authority (AFCA) monitor banks’ compliance with the Banking Code of Practice (the Code). By driving best practice, its aim is to improve standards of service in the Australian Banking industry – ultimately helping banks to create a better banking experience for customers. The Code team is a separately operated and funded business unit of AFCA working with the independent Banking Code Compliance Committee(BCCC) (refer to Banking Code).

The role of Senior Code Compliance Analyst will report to the Banking Code Senior Manager.  The role involves monitoring bank practices to identify problems, recommending improvements and reporting publicly on findings. The role will be responsible for supporting the BCCC by providing high quality data and compliance analysis, monitoring and reporting on code compliance and investigating Code breach allegations.

Typically in this role, you will:

• Analyse qualitative and quantitative information to identify emerging problems and understand their significance
• Provide compliance research as well as other duties on behalf of the BCCC
• Monitor and report on Code compliance by leading compliance programs and monitoring activities
• Conduct compliance investigations and advise on corrective actions for breaches
• Provide BCCC secretariat support
• Proactively engage and liaise with code subscribers and consumer advocacy groups