Australia's leading broadcast video on demand platform 9Now offers a destination for consumers around Australia to catch up on their favourite programs anywhere, anytime, on the device of their choosing.

We have a vacancy in our North Sydney office for a Software Engineer with 9Now.

The 9Now Web team is a primarily front-end agile software and streaming development team building the "Future of Television". Our core responsibility is building, testing, securing and maintaining 9now.com.au. We're at the forefront of 9Now’s strategy, creating a responsive, performant, accessible user experiences for viewing 9Now content in mobile, tablet and desktop browsers.

Responsibilities:

• Collaborate with other engineers and cross-functional teams to plan, design, develop and test solutions.
• Work across our web-based tech stack (Typescript and JavaScript), particularly utilising React (including Next.js, Styled Components, Jotai state management, Jest and Testing Library React, Playwright, hosted in Docker on AWS infrastructure).
• Develop our streaming video stack and its accompanying analytics and observability.

Key Responsibilities:

• Develop, manage, and optimize ETL processes using Azure Data Factory to ensure accurate data integration across global databases.
• Design, build, and maintain Microsoft SQL Server databases, ensuring data is well-organized, accessible, and secure.
• Identify and implement performance optimization strategies for ETL processes and reports to ensure optimal user experience.
• Support data-related development and automation initiatives in Power Automate. Experience in Power Apps is a plus.
• Monitor and troubleshoot data processes to ensure uninterrupted service to global teams, including working occasionally outside regular business hours to support multiple time zones.
• Create and maintain comprehensive documentation for processes, solutions, and best practices. Ensure data governance and compliance principles are maintained.
• Communicate technical information to non-technical stakeholders effectively, tailoring the messaging as needed for diverse audiences.
• Collaborate effectively with cross-functional teams, including data scientists, analysts, and business stakeholders.

The key objective of the operations manager role is to offer 3-4hours per week to effectively oversee a team of volunteers by managing their activities, ensuring accountability, and facilitating communication. This includes preparing for meetings to discuss progress and challenges, as well as following up on assigned tasks to ensure they are completed. Essential skills for this role include strong organizational abilities, effective communication, and leadership skills to motivate and guide volunteers.

Key results
- Effectively oversee a team of volunteers by managing their activities, ensuring accountability, and facilitating communication
- Prepare for meetings to discuss progress and challenges with the team
- Follow up on assigned tasks to ensure completion
- Possess strong organizational abilities, effective communication, and leadership skills
- Motivate and guide volunteers

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This role is part of the 24/7 IT operations team that performs a critical function in the monitoring of mission critical systems, responding to alerts, providing comprehensive level 1 customer support and working with technology partners, support teams and business stakeholders.  

The role requires participation in a continuous shift roster, including the provision of cover for team members taking annual or personal leave. 

Primary Accountabilities, Duties and Responsibilities:

• Providing 24/7 ‘eyes on glass’ monitoring of various AP+ systems and applications.

• Providing comprehensive 24/7 operational and incident management support to a diverse group of customers and internal stakeholders.

• Ensuring timely response to alerts, calls and emails and adherence to service levels and performance metrics.

• Undertaking the day to day support activities and complete tasks within defined service levels.

• Performing triage activities including prioritising service requests, incidents and problems, and escalating to appropriate support groups.

• Following documented procedures for effective and efficient resolution of incidents and problems.

• Performing change analysis and support activities as part of change enablement processes.

• Participating in post incident reviews and root cause analysis activities as part of problem management.

• Developing and maintaining a knowledge management database including relevant processes and procedures.

• Identifying opportunities to improve observability of system health and performance through analysis of alerts trends.

• Driving continual improvement through improving task workflows, processes and working towards automation.

We'd love to hear from you if have:

• Experience in a similar role in a continuous shift IT operations environment (24x7x365).

• Familiarity with Unix, PL/SQL, Java, Jboss application server.

• Understanding of cloud technology e.g. AWS, web services, Apigee API.

• Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace).

• Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence).

• Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP).

• Experience with web and app support, batch processes, and data management.

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.